Be extremely careful when working with Legend Removals Ltd. We delivered cargo for them on an agreed 1-working-day payment term. After delivery, they refused to honor the agreed deadline and delayed... Se mere
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Se, hvad kunderne siger
Die ganze Abwicklung hat von Anfang an super geklappt. Bei Fragen wurde schnell und hilfreich geantwortet. Alle Mitarbeiter bis zum Fahrer waren freundlich und hilfsbereit. Ich habe meine Umzugskarto... Se mere
I am updating my original review. Our items arrived in Australia in early September 2026, ten and a half months after we had handed them to Legend Removals in the UK. Items are broken and damaged, esp... Se mere
My family had a very pleasant experience with the company and employees. Guys came on agreed date, loaded everything and delivered NEXT DAY without any issue. Our belongings were delivered undamaged a... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
With our expertise in removal and storage services throughout the UK, Europe, and Internationally and cost-effective solutions, we make your move to new home stree-free. Our services are timely and tailored to your specific requirements. As certified UK & International Removal Specialists, we have helped to relocate more than 10,000 clients to over 160 countries around the world. We are proud members of both IAM (International Association of Movers) and the Move Assured, guaranteeing the safety of all of our customers' belongings. So you can rest assured knowing that we prioritize you and your move from start to finish. Our services cover domestic removals within the UK, European relocations within the EU, and overseas relocation to USA, Australia, and many more countries. Experience a stress-free relocation with Legend Removals today! Contact us to start planning your move and see just how easy it can be.
Kontaktoplysninger
Unit 3 Highpoint Business Village , TN24 8DH, Ashford, Storbritannien
- 0800 7797 888
- info@legendremovals.co.uk
- legendremovals.co.uk
2,6
Under middel
265 anmeldelser
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Har besvaret 35 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
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Legends Removal ....Thank you for…
Legends Removal ....Thank you for excellent service. I would gladly recommend your service to potential clients. Your guys were curtious, professional and helpful. Blessings!
2. februar 2026
Uopfordret anmeldelse
Had an awful experience with this…
Had an awful experience with this company
Cannot warn others enough about them
Totally misleading and misquoted for the whole removal. No communication after payment regardless of the service paid for.
Do not use them!
21. december 2025
Uopfordret anmeldelse
Catastrophic !!!
Catastrophic !!!
following their own criteria: they like to answer correctly to your enquiries, no problem there; their quotes are absurd, they entice you with a low price but I would have had to pay 5 times their quote to be able to move everything (if only I knew!!); they kind of push you to accept, after all they want the money; they do the removal, with a short warning on the date. As to their insurance claim(!!!) do not believe it, they lost me a valuable item and I never heard of them again.
When you try to contact them it is so difficult to know who is who. It seems that next year they will have reinvented themselves with a different name because they are not to be trusted. They are not affordable at all with all the extras that they will add to the basic quote, and as for the care, they are not bad but so understaffed that you end up doing half the move at the end. It took one full month for stuff to be delivered... always with a comprehensive attitude and a smile in the corner of the mouth.
They even answered me, without any reply as to my real concerns, just a commercial reply to say we got your money anyway. The whole experience leaves a bitter taste, I guess you learn by your mistakes.
18. august 2025
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
Dear Christophe,
We are truly sorry that your moving experience with us did not meet your expectations. Moving home can already be stressful, and it is never our intention to add to that stress. Please accept our sincere apologies if you felt let down at any stage of the process.
We were surprised to read your comment about it being “difficult to know who is who.” At Legend Removals we actually keep a small and clear team structure: our sales consultants, operations coordinators, and documentation specialists. This way every client knows exactly who to speak with at each stage of the move.
We would also like to address the statement that “next year we will reinvent ourselves with a different name.” With respect, this is simply not the case. Legend Removals Ltd has been operating continuously since 2013 under the same name and brand, building a reputation for trusted international and domestic removals. We are proud of the fact that we move over 1,000 clients every year, and the vast majority of them share positive feedback about our services.
While we regret that your experience was different, please be assured that our team remains committed to professionalism, transparency, and delivering safe and reliable moving solutions for our customers.
Warm regards,
Legend Removals Team
Would highly recommend! Very communicative and professional service!
Everything was smooth from asking for a quote until the delivery of my items. From the very first moment, Jack made sure all my questions were answered and and I was kept updated throughout the way. I booked my collection 5 days in advance and the company made it all happen so seamlessly! I thought I was never going to find a reliable company to move my things in such a short period of time but Legend came through with the request. The collection and delivery drivers called me 1 hour before they arrived to my address which made planning my day that much easier. Jack kept answering all my questions, even on a weekend (which was appreciated), and was extremely helpful throughout the process. My things arrived on time and in perfect condition (including the boxes themselves), as if they’ve not been moved from the UK to Germany. I’ve used other companies in the past and my boxes/ belongings have been destroyed in the move, but Legend handled them all with care and it showed. Thank you for being so helpful, will definitely see you again!
12. august 2025
Uopfordret anmeldelse
Netherlands to UK sorted without drama
Netherlands to UK sorted without drama, Ilya handled my quote quickly, price was competitive, pickup and drop both landed in the promised time window and they adapted to my preferred delivery date.
21. august 2025
Moved from London to Switzerland with…
Moved from London to Switzerland with Legend Removals Ltd, the crew dismantled our furniture, wrapped it all, then rebuilt everything on arrival, cheerful team and zero stress.
17. august 2025
Uopfordret anmeldelse
great experience
moved london to switzerland. great experience. friendly, quick to respond, mover guys were exceptionally friendly, packed/disassembled everything and put it all back together at the destination.
7. maj 2025
Uopfordret anmeldelse
Good but too expensive compared with premium moving companies
I used Legend removals for a recent move to Geneva. They were recommended to me by a friend. I did extensive research on different firms as there are many unsavoury options out there. From a service perspective, they were quick to reply via whatsapp or email but are not based in the UK (this wasn't an issue for me). The packers were courteous but didn't use premium materials and artworks were wrapped directly in cardboard rather than bubblewrap as an example. The movers were on time and unpacked goods in the right rooms afterwards. The quoting process was fraught with poor salesmanship and they didn't attend the property to see how much volume there was to move, they just went off other quotes I had received. The biggest issues I had was that they said we only needed two luton vans vs a large truck (this is what the other premium firms said we needed). In the end we needed the large truck and they had to procure a third luton van at large additional expense at the last min once they realised they needed it. This was less than ideal and ended up increasing the amount we paid well above premium options that used larger trucks (that could have taken everything). We also had issues with expensive goods arriving broken, but as they were mechanically broken and didn't have evidence of being dropped their insurance didn't pay out. They also promised to be able to transport wine that they couldn't do in the end. Overall, they delivered most of my goods and had decent staff but there pricing is way in excess of what more premium and better rated firms like GB Liners or TCA charge.
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
Dear Alex,
Thank you for taking the time to share your detailed feedback — we genuinely appreciate your trust in choosing Legend Removals for your move to Geneva, and we're grateful for the opportunity to support you during such a significant transition.
We’re glad to hear that our team communicated promptly and that the movers were courteous, punctual, and careful in placing your items where needed. We also appreciate your acknowledgment of the positive aspects of our service amidst the challenges you experienced.
Regarding the quoting process — while we often work from virtual surveys and volume assessments, as was done in this case, we understand how an on-site visit might have added clarity and reassurance. We take your comments onboard as we continue to refine our pre-move assessment practices.
Concerning the additional vehicle — you're right that the need for a third van was not ideal. The logistics were affected by access and weight restrictions, which unfortunately limited the use of a large truck in this particular case. That said, our team did work to minimise the impact by negotiating and reducing the added cost as much as possible.
As for the wine collection, our understanding was that it was stored in a standard facility and not in a customs-bonded warehouse. This unexpected change indeed created complications, and we're sorry this couldn't be resolved more smoothly.
We also understand your concerns about the packing materials used, especially for artwork. While our packers follow professional procedures, we recognise that different clients have different expectations and preferences. We'll certainly revisit our internal guidelines to ensure alignment with premium standards, especially for high-value items.
With regard to the insurance, we regret that the damage to your items wasn't covered. As you know, insurance claims are assessed by third-party providers based on specific criteria, and unfortunately, mechanical failure without external damage is often excluded. That said, we are always available to support clients through the claims process to the best of our ability.
Overall, your feedback is incredibly valuable, and we’re sorry that your experience didn’t fully reflect the high standards we aim to deliver. We’re always learning, growing, and adapting — and your insights play a big part in helping us do just that.
With warm regards,
The Legend Removals Team
Excellent Service from Max!
I had an amazing experience with Max, who came to collect my belongings for my move. From start to finish, he was very professional, careful, and efficient. He handled everything with great attention to detail, ensuring my items were safely transported. His friendly and helpful attitude made the whole process stress-free. I truly appreciate his hard work. Thanks again, Max!
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
Hey Rayane,
I just want to take a moment to thank you for your kind words. It really means a lot to us. Moving can be a stressful experience, but I’m so glad that Max was there to make it smooth, professional, and even enjoyable for you.
At Legend Removals, we take great pride in providing careful handling, efficient service, and stress-free moves—and it sounds like Max delivered exactly that! I’ll be sure to pass along your appreciation; I know he’ll be thrilled to hear it.
If you ever need removal services again, or if you know someone planning a move, we’d love to help. Wishing you all the best in your new place!
Take care,
Legend Removals 🚛✨
Very good service from NL to UK
Very good service from Netherlands to UK and reasonable prices. I would recommend Legend Removals and I will use them for my next move.
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
Hey Gordon,
Now that’s the kind of review that puts a smile on our faces. Smooth service, great pricing, and a happy customer—that’s what Legend Removals is all about. Moving from the Netherlands to the UK is no small journey, and we’re thrilled we could make it a breeze for you.
We’d love to help with your next move, and if you know anyone else looking for a reliable international removal service, send them our way—we’ll take great care of them.
Until next time,
Legend Removals 🚛✨
Upset to have to leave this review as…
Upset to have to leave this review as Nelio was originally so helpful with my quote. He beat another companies quote on a 7.5 tonne van from Wales to France. So despite poor reviews I used Legend removals. What an absolute sham. A driver turned up in a Luton van on the day of our move and was an hour late arriving. My husband immediately said the van was too small and not what we ordered. The driver then tried to make a deal with us to get another van to load our furniture into aswell. He said don't tell Nelio but went outside and it was obvious they were on the phone to each other discussing it together trying to charge me for 2nd van. I called him out on this and he laughed. I rang Nelio who organised another van saying it would arrive 4pm
It arrived 8pm and we were loading well into the night. It has been an awful experience. Nelio gave us 2 weeks extra storage and to my surprise our furniture was actually being stored on London not France our destination. He is still wrangling over the 2nd van charge and trying to charge me for his mistake. After our experience I feel these are a load of shisters and I would avoid at all costs. I've got to go to Trading Standards to sort it and get my stuff delivered. Do not use them. One stand out alarm bells was when Nelio suggested I pay the fee into his girlfriends account as he was having trouble with PayPal payments. I obviously said no! Now the Directors in touch saying on line here he has no knowledge but he contacted me this morning saying he has sacked Nelio on 24th January and has no knowledge of where my furniture has gone! A police matter now as I'm taking this further. The Director also says he hadn't had the money we paid his team member. I'm going to fraud team of police.
Our data should have been protected by GDPR and should be covered by that. This is a breach of that aswell.
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
Dear Christine
We are truly sorry to hear about your distressing experience, and we appreciate you bringing this to our attention. We want to clarify that Legend Removals Ltd did not carry out your move and had no involvement in the service you received. Unfortunately, it appears that an ex-employee acted dishonestly and arranged your move outside of our official business operations.
We take this matter very seriously and have already terminated the individual responsible as of January 24th. Additionally, we are fully cooperating with the authorities to ensure accountability.
We understand the frustration and inconvenience this has caused you, and while we had no direct involvement in your move, we want to assist in any way we can.
Again, we deeply regret what has happened and appreciate your patience as we work to prevent such issues in the future.
Best regards,
Legend Removals Ltd team
Moving from the UK to Switzerland is…
Moving from the UK to Switzerland is already stressful enough, but these guys actually made it... well. 😂 The team was super professional (but not in that cold, robotic way), really quick, and actually seemed to care about my stuff.
Packing, transport, the whole thing—it all went way smoother than I expected. They kept me updated, so I wasn't sitting there panicking, wondering where my things were. And yeah, everything arrived in one piece, right on time (which, let's be honest, is kinda rare these days).
Honestly, if you're moving and don't wanna lose your sanity, just go with these guys. 100% worth it!
2. marts 2025
Besvarelse fra Legend Removals Ltd
Christopher, this review is pure gold. Moving from the UK to Switzerland? Yeah, that’s next-level stressful—but hearing that we actually made it not a nightmare (and maybe even a little enjoyable? 😂) is exactly why we do what we do.
Super professional, fast, and actually caring about your stuff? That’s the Legend Removals way. We get that moving is more than just boxes and trucks—it’s your life packed up, and you deserve to know it’s in good hands.
So glad everything arrived in one piece, right on time (seriously, we know how rare that can be these days). If you ever need another move—or know someone who does—we got you. Appreciate you, Christopher!
So happy with the final result
So happy with the final result. Thank you again! Things went as smooth as they could and the service was absolutely superb
1. marts 2025
Besvarelse fra Legend Removals Ltd
Emily, we appreciate you taking the time to share your experience. A smooth, seamless move and superb service—that’s exactly what we strive for at Legend Removals.
Moving can be complicated, but our goal is always to make it as effortless as possible for our customers. Your satisfaction is what drives us, and we’re glad we could deliver a stress-free experience for you.
Thanks again for choosing us, and if you or anyone you know ever need a reliable, professional moving service, we’re always here to help!
We moved from England to Spain with…
We moved from England to Spain with this company. All items were delivered in their original condition and quantity. The team worked quickly and efficiently. We are very grateful for their work.
I highly recommend this company.
12. februar 2025
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
Hello :)
First of all, just wanted to say—thank you. Thank you for taking the time to share your experience, and thank you for trusting us with your move from England to Spain. Moving across borders is a big deal, and I couldn't be happier to hear that everything arrived safely, just the way you left it.
Now, you mentioned our team worked quickly and efficiently—that right there, that’s what we strive for every single day. We believe that a stress-free international move isn’t just about getting things from point A to point B, but about making sure folks like you feel confident and cared for every step of the way.
Your recommendation means the world to us. If you or anyone you know ever need another smooth and reliable moving service, we’ll be right here, ready to help. Wishing you all the best in your new home in Spain!
Warm regards,
Legend Removals Team
They were incredibly helpful and more…
They were incredibly helpful and more importantly efficient in assisting me with my move. I had to up and leave in a bit of a hurry and I commend them for being extraordinarily competent but also kind in handling my specific request. Great overall service!
25. februar 2025
Besvarelse fra Legend Removals Ltd
Hi Matt,
Thank you so much for your fantastic review! 😊 We’re happy to hear that our team was not only efficient but also helpful and kind during your move. Moving in a hurry can be stressful, and we’re so glad we could provide you with a smooth, hassle-free relocation experience. Your commendation means the world to us!
We take pride in delivering top-notch moving services with both speed and care, and it’s wonderful to know that we met your expectations. If you ever need assistance again—or know someone who does—we’d love to help! 🚛✨
Wishing you all the best in your new place!
Legend Removals Team
Happy with this company
Happy with this company. We just had to move a table and a sofa from Netherlads to Uk and Legend Removals did it great. At the begining we were a little bit untrustful but Ilya solved all our doubts and misunderstandings very well. Collection and delivery guys were very professional and helpful. I would definitely recomend them.
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
🌟 A Big Thank You, Carmen! 🌟
Carmen, your words just warmed our hearts! 💛 We know that trusting a company with your move—especially across countries—can be a big step, and we’re absolutely thrilled that Ilya and our team made the experience smooth for you! 🙌
At Legend Removals, we believe every move should be stress-free, and hearing that our collection and delivery team was professional and helpful means everything to us. Thank you for recommending us—we truly appreciate it! ✨
Wishing you all the best in your new space! 🚛🏡💫
— The Legend Removals Team 🚀
Fantastic international moving service
Used Legend Removals for my international move to Spain and couldn't be happier! The team was super professional, kept me updated throughout, and handled everything with care. Really impressed with how smooth it all went.
13. februar 2025
Besvarelse fra Legend Removals Ltd
Ricardo, your words mean the world to us! At Legend Removals, we believe that every move—especially an international one—should be seamless, stress-free, and handled with the utmost care. Your experience reflects the dedication of our team, and we’re thrilled to hear that you felt informed and supported every step of the way. Customer obsession is at the heart of what we do, and we’re grateful you chose us for such an important transition. Wishing you all the best in your new home in Spain—thank you for trusting us!
Avoid at all cost!
We moved from The UK to Spain. We agreed a collection and a delivery date. They didn’t respect the delivery date at all. We had to go to an AirB&B as we had nothing. We had to email numerous people in the company and no one did anything. When the things arrived, screws were missing, pieces were missing, things were scratched, dented, bent, a disaster. They gave us such a bad service.
2. februar 2025
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
Dear Begoña Ibarreta,
Thank you for taking the time to share your experience. We deeply regret that your move did not meet your expectations and sincerely apologize for any inconvenience caused.
While we did our best to coordinate your delivery within the agreed window of January 27th to January 29th, unforeseen circumstances, including a mandatory preventative maintenance inspection on one of our vehicles, unfortunately delayed the final delivery until February 2nd. We understand how disruptive this was and sincerely empathize with the difficulties this caused.
In response to your concerns about missing screws and parts, our operations manager has discussed solutions with you, and we’ve provided guidance on sourcing the necessary replacements. Please be assured that we are committed to resolving this to your satisfaction.
As a company with 14 years of experience in removals, we pride ourselves on delivering reliable service. While this instance did not meet our usual standards, we believe it does not warrant a one-star rating, which typically reflects no service at all. We delivered your belongings and have actively worked to address your concerns, and we kindly ask you to consider updating your feedback.
Thank you again for your patience and for giving us the opportunity to improve.
We used this company when we moved from…
We used this company when we moved from Paris to London. It started by last minute change of the collection date forcing us to change our tickets.
However, the catastrophe was on the other side. They committed to "(typical delivery time frame 1-4 days, sometimes up to 10 days)" when we paid, but we were waiting a whole months for our goods. We were camping 30 days in our empty house in London!! During this period, they have been just replying once per week finding an excuse why our goods didn't arrive that week.
After arrival, I registered a complain in their system as per their instruction, but no answer. I was told, higher managers will reply to me, but nothing happened after several months. Total disappointment !
15. september 2024
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
Dear Ali Gharari,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the challenges you faced during your move from Paris to London. We can only imagine how stressful it must have been to wait so long for your belongings and deal with limited communication on top of that.
Unfortunately, unforeseen events contributed to the delay in your delivery, and we completely understand how frustrating that was. We truly regret not meeting the timeline we promised. We've since taken steps to ensure that such delays are avoided moving forward. Most of our deliveries are successfully completed within 2 to 5 days, with a maximum of 10 days for nearby moves. It’s disappointing that we fell so short in your case.
Additionally, we are sorry to hear about the poor response to your complaint. That’s not the level of service we want to provide, and we're actively reviewing our process to handle concerns more promptly and thoroughly.
Your feedback is invaluable, and we appreciate your patience through this experience. If there’s anything more we can do to make things right, please don’t hesitate to reach out directly.
Warm regards, Legend Removals Team
Legend removals is an excellent moving…
Legend removals is an excellent moving company. My experience was without stress and very smooth from the beginning when I spoke with Sales Person Nelio Leca who gave me a quote after understanding my needs. The transport and finance teams were very responsive. The collection and delivery days were as asked and gave me a notice in advance for the exact time. The person collecting and delivering, Audrey, was very kind, professional and efficient. I definitely recommend legend removals and will use it again when needed. Thank you all.
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra Legend Removals Ltd
Dear Theodora,
Thank you for your thoughtful and uplifting review. We’re truly delighted to hear that your move was smooth and stress-free — that’s exactly what we strive for at Legend Removals.
Nelio Leca is indeed a valued member of our team, always dedicated to understanding clients’ needs and providing tailored solutions. Audrey’s professionalism, kindness, and efficiency consistently leave a positive impression, and we’re fortunate to have her on board. Our transport and finance teams work hard to stay responsive and reliable, so it’s wonderful to see their efforts recognized.
We’re honored by your recommendation and look forward to assisting you again in the future. Thank you for choosing us and for acknowledging the care we put into our service.
Wishing you all the best,
Legend Removals team
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