Legend Removals Ltd Anmeldelser 

​Be extremely careful when working with Legend Removals Ltd. We delivered cargo for them on an agreed 1-working-day payment term. After delivery, they refused to honor the agreed deadline and delayed the payment for weeks, citing internal issues while ignoring the impact on our business cash flow.

We completed a transport service for Legend Removals Ltd under Purchase Order #88 from France to the UK. The agreed contractual payment terms were 1 working day upon delivery. Despite completing the delivery on time and providing all proof of delivery (CMR) immediately, the company failed to pay on time. Very arrogant trying to extend period with 2 weeks

I am updating my original review. Our items arrived in Australia in early September 2026, ten and a half months after we had handed them to Legend Removals in the UK. Items are broken and damaged, especially bigger items of furniture that were not packed or moved properly. The company are not answering my queries about insurance I purchased so I can commence a claim.

My original review was deleted by Trust pilot so here's trying again. We contracted them to move our belongings from Manchester, England to Slovakia. Some of the goods did not arrive. The driver was aware of this yet he did not make any mention when he dropped off the goods at the destination in Trencin, Slovakia. Since then it has been impossible to get hold of the company. Emails go unanswered. The 0800 number on their website disconnects. The sales agent stopped responding to my WhatsApp messages. I did get a reply from the delivery driver saying some of my goods had been stolen and I should go to Calais police station to file a claim for the stolen goods. Why is that my business. It means that if everything had been stolen they would have washed their hands off and declared it my problem. They are a bunch of scammers. Do not use unless you don't mind if your property is stolen. In which case why bother. They are cheap for a reason.
Update. The sales agent finally sent a reply to my messages after posting unflattering reviews about him and the company. Was he sorry? No. He even claimed there was nothing he could do as it wasn't his responsibility. He said he had forwarded the details to his boss. When he wanted my business he was all over us. Now when there's a problem he says, "what do you expect me to do about it?"

Cowboys - Moonlighting as a removal company - in reality tele sales just subcontracting to random man in a van services. I even have pictures of them walking over my late mother’s furniture in trainers!!

We paid for full furniture wrapping and protection, and were told my late mother’s furniture would be loaded in Devon and only unloaded once arrived at our property in France.

They turned up without any wrapping, and said it was getting unloaded in London first!

They then delivered after 10 pm in a storm !!
Then refused to unload before I paid extra, due to fuel price increases - despite only booking the removal 9 days before - when fuel was more expensive than when they travelled!

The furniture was damaged, they sent me red letter emails to try and chase money they weren’t contractually due - and they lived up to none of what they promised.

The red letters were just trying it on, and legally didn’t match what their contract said. Use them at your peril.

I had a good experience overall. We moved from Denmark to the UK. The price was very reasonable compared to other options, and the guy who did the move for us was very helpful, kind and could lift our stuff easily packing it securely into the truck. He even gave us some delicious pork from his farm in Romania. That experience was easily 5/5. The reasons for 4/5 is that it was unclear exactly when they would come and collect the items until the very last moment which made it hard to arrange flights etc. unfortunately some items also got scratched as well.

I would say go for Legend if you are ok with the flexible timing and wrap your stuff well to protect it for the move. Great budget option – I would use them again if I move internationally.

Legend picked up our house contents in Cahors, France, on a Saturday at 09.00 and left at 16.10. On Monday they arrived at our house in Dorset, England and unloaded and unpacked in 5 hours. The same 2 men. They were courteous and very willing to accommodate any changes we made. You can’t get better service than that.

I had a good experience with legend removals, not perfect, but definitely positive!

We did a European move from the UK to Switzerland, we made a few changes to our order before collection and they were dealt with quickly.

When it came to the pick up window, they collected on the last day of the window and I had to reach out a few times for details, this lead to a bit of anxiety as we couldn't handle a delayed collection.

When it came to the delivery, we had a minor delay after agreeing a date, which was out of anyone's hands, however, the team were very supportive and we came to a compromise so that the delay didn't cause much hardship.

The pick up and delivery drivers were fantastic, the communication has room for improvement, and potentially more redundancy for issues. But it was a good experience and I would recommend. Especially for the price!

It has been a year since we contracted with them and items arrived in the US in January and we can’t get ahold of anyone. The broker in the US says the same thing. Our items were time sensitive and frankly needed special care. We aren’t even sure what they packed and if items are missing or damaged (we were already out of the country because they couldn’t arrive as quickly as promised). We aren’t even sure completely stuck with phone numbers saying disconnected and no email being answered. The last communication they stated that if I paid them more money I could have my items quicker but that they were in financial trouble. That was in April which was still months after my items cleared the port.

Legend Removals believes a one star review should be reserved for when they didn't provide any service at all. This should tell you everything you need to know about the bar of service Legend Removals sets for itself.

They've invested in a great salesperson and quoting interface, but that's where any greatness ends.

They cannot follow through with any promises (despite offering new promises five, six, seven times) and they oversell the product far beyond what their resources can manage. They care more about selling the service than delivering it.

They treat you like they're doing you a favour throughout the process, there is no proactive communication and the colleagues in operations have no empathy for customers. Their responses are almost sarcastic when chased for information about your personal items.

Do not ignore the other bad reviews as we did. We should have hired a van and driven our stuff ourselves. We would have saved ourselves the stress Legend Removals claims to reduce.

As of this moment, our belongings are undelivered, the team (incl. the director) have stopped replying to our emails and phone lines are dead.

I first used them in 2020. They agreed to deliver above the first floor free of charge. After delivery, they tried to send me an invoice for delivering above the first floor.

This year, I made the mistake to use them again. We agreed on a best delivery date. When they came to collect my belongings, the 'operations' team informed me I would have to wait one more week before receiving my items.

Relocated from UK to Australia, our belongings were collected in early September. We were quoted 70 days for delivery and it has now been 270 days with 0 communication.

We were passed over to a 'sister company' and now apparently our belongings are in the country, but there's an issue and have been provided no further details as to what the delay is now.

You would think that the company would care, given then are transporting people's personal belongings with value and sentiment, but all we have had is complete silence and callousness.

Avoid like the plague, terrible company, will update if we ever receive our items. As of now, we've had to repurchase all the furniture we've shipped, but we cannot replace the sentimental things we may have lost forever.

I contracted Legend Removals to move my family’s belongings from London UK to Australia in late October 2025. I still do not have my belongings, and the company have provided no evidence that they’ve handed them to the agent who will oversee the transfer or that they have taken out the insurance that I paid for. I requested that Legend Removals transfer my belongings to a more competent, reputable removalist however so far they have ignored my emails.

The pickup was fine. The delivery was not.

I paid for a two-person service for delivery. Only one person turned up, leaving my elderly mother to try and come up with ideas on how they were going to get heavy furniture (including a 60kg cabinet) up to a second floor apartment, in what was a completely avoidable and stressful situation.

The company has since:

Acknowledged two people were booked
Blamed a no-show porter
Offered no solution, no compensation, and no accountability

And now? They’ve stopped responding altogether.

At this point, I almost feel lucky; at least I ended up with my belongings, which seems to be more than some customers can say.

I’m sure they’ll reply to this review saying they “take this seriously” and “will look into it.” It’s a shame they don’t take it seriously enough to pick up phone calls, reply to actual emails or fix a service they failed to deliver.

Avoid.

Had an awful experience with this company
Cannot warn others enough about them
Totally misleading and misquoted for the whole removal. I was quoted 8-12 weeks for delivery, it's been 6 months and still nothing. Cant even get an answer where items are or new ETA. They showed up a day late with no communication when they were coming. arrived at nearly 7pm to pack a house. was supposed to supply two men and wrapping materials. one guy and no materials turned up. I had great communication with them to begin with but No communication after payment, Nothing!! Yhey couldnt care less.
Do not use them!

Help! Anyone home??

I leave reviews as a last resort but I'm becoming increasingly frustrated and worried about Legends lack of communication.

I shipped a modest amount of belongings from UK to New Zealand back in October 2025. The original time-frame was estimated to take between 3-4 months and it's now been 6 months and I have still not received my shipment. The more lengthy time-frame is not my greatest concern but rather that Legends have not replied to my correspondence for over a month now.

My shipment is in New Zealand and cleared customs 1 month ago however it is being held at the port due to what appears to be an unpaid account as informed by the receiving agent in NZ. I paid Legends upfront (very nerve-racking) and have to my knowledge no outstanding payments.

I have attempted on multiple occasions (6 emails within the last month) to contact Legends and have not heard back from them which is a far-cry from the 24/7 support as advertised on their website.

I noticed however that there have been responses to Trustpilot reviews within this time-frame hence me trying this avenue. I have also tried to reach out via IG which is less than ideal but at this point I'm willing to try all modes of communication.

I would really just like some transparent and timely communication and in the very least an acknowledgement that they've received my emails.

This Company is dishonest and does not fulfil its obligations. We signed insurance for our international move, paid £4.500 for the insurance. We filed a claim as per their own procedure and have not heard anything from them for over 4 months. The Company collects insurance premiums but I suspect they have no insurance at all. STAY AWAY FROM THIS COMPANY

We recently used Legends Removal for our move from Manchester (UK) to Düsseldorf (Germany), and I honestly couldn’t recommend them more highly.

From start to finish, the entire process was smooth and stress-free. Jack, our moving consultant, was incredibly helpful—he provided clear and timely quotes, sent over all the necessary customs forms, and walked us through the process step by step so we always knew what to expect.

Eduard, our driver, was equally fantastic. He was professional, friendly, and went above and beyond to help us on both ends of the move, including carrying and handling our belongings with great care.

Everything arrived safely within just 5 days, which exceeded our expectations. The service was not only efficient and reliable but also very competitively priced.

Overall, an outstanding experience—thank you to the whole team at Legends Removal!

Moving belongings from Spain to the UK carried with it a lot of stress. However, this company operated a faultless, smooth operation with excellent communication from all sections within it. Collection from Spain until UK delivery was 6 days. I would recommend Legend Removals and I would certainly use them again.

**1/5 — The move itself was fine. Everything around it was not.**

I want to be fair: the actual move went smoothly.
The drivers and movers were friendly, helpful, and took good care of our belongings.
Everything arrived intact and we have no complaints about this side of the process or the people involved.

Everything *surrounding* the move, however, was a deeply frustrating experience — a pricing model that in practice costs far more than quoted, aggressive same-day invoicing while being nearly impossible to reach, an incorrect invoice followed by radio silence when we asked about it, and a threat to withhold our belongings over charges we had already paid.
I think others considering Legend Removals should know what to expect.

The initial sales call made a very professional impression.
We had a thorough discussion, it took time, and the quoted price was very reasonable — significantly cheaper than more premium alternatives, which is why we chose them.
On the day of the move, however, we had to pay *substantially* more than quoted, much closer to the premium offers we had turned down.
Legend Removals prices by both cubic metres and weight per cubic metre, and their assumed weight per cubic metre is unusually low — well below industry standard, as we later found out.
They did communicate the weight limit, so what they are doing may be technically and legally correct.
But we had no experience with international moves — something we communicated clearly — and estimating weight is *much* harder than estimating volume for non-professionals.
We stayed within the agreed volume but exceeded the weight.
One of the people doing the hands-on work confirmed that almost all customers end up paying more because of this.
Across two extended conversations about the logistics of our move, the discussion was entirely about cubic metres.
Nobody ever mentioned that weight tends to be the limiting factor or that their weight assumptions are below standard.
It would have been cheaper for us to simply book more space and weight upfront.
If the people on the ground tell you almost every customer ends up overpaying, and your sales team never flags this, that is not an oversight.

After the move, the company was extremely aggressive about payment of the additional charges.
We received zero-day invoices in the middle of an international move.
When a question came up, it was effectively impossible to reach anyone — despite having been promised a dedicated move manager we could contact.
No phone number, slow email responses, all while their own same-day deadlines were ticking.
Sending someone a same-day invoice and then being near-unreachable when they have questions about it is not a reasonable way to do business.

Something then went wrong with our UK import paperwork — our fault, and I accept that.
I asked by email what this meant for the move and was told we could just hand in the paperwork later — with no mention of any additional charges.
We were then charged extra by Legend Removals for handling the import duties on our behalf.
The paperwork should have been ready, fair enough, but we were explicitly told this would not be a problem and then charged for it anyway.
But when we later got the money back from UK customs, it turned out their invoice was wrong.
They had not just charged a non-trivial handling fee but also *overcharged for the actual import duties they paid on our behalf*.
When I asked for clarification, they could not explain the discrepancy.
They initially offered partial compensation, but when their explanation did not actually address my question and I followed up, they simply stopped responding.
Several follow-up emails went unanswered.
They sent us an invoice that as far as we can tell was incorrect, could not explain the charges when asked, and then *ghosted us* rather than correct it.

On the day of delivery to our UK address, we received *another* zero-day invoice late the evening before — with an **explicit threat to withhold our belongings until we paid**.
The amount in question had already been paid, specifically for the customs charges.
This after we had already paid thousands of pounds and given them no reason whatsoever to think we would not pay what we owed.
Once again, nearly impossible to get hold of anyone to sort it out.
We eventually reached someone, they corrected their error, and our things were delivered.
But threatening to withhold someone's belongings over a billing mistake on your end, the evening before delivery, while being nearly unreachable — that is not something you do to customers who have paid you thousands of pounds in good faith.
Any one of these issues on its own would justify a one-star rating, and we experienced all three.
We would strongly recommend staying clear of Legend Removals.