Lance Glasses Anmeldelser 399

Honest folks creating truly the best frames at affordable prices. Even my local optician was amazed by the quality and asked me where did I purchase the frame from.

Purchased 2 via indeigogo platform and they fulfilled the pledge despite the CoVID situation causing delays and higher cost. Kudos to the team for trying and doing their best!

Highly recommend to anyone who is considering a purchase of Lance frames.

Update: I received my glasses finally, and the quality seems good. I have improved the score from 1 to 3 stars and it seems that this is not a scam operation. Still incredibly slow with poor customer service.
Old review:
Be warned - these guys are scammers. I ordered two pairs in the Indie GoGo campaign. They first look pretty affordable but when you want prescription lenses you have to pay much more (only after making the first payment). Then they came with another ransom of $25 to ship them without delay once they were apparently ready - mind you that shipping was included in the first payment. I stopped paying at that point and they continue to say that the shipping is delayed due to increased costs.

Update: After almost a year of waiting the customer support finally came through with a solution and offered me a chance to order the 2 glasses again. They arrived now and a really nice. Glasses are 5 stars, but with everything that happened before 3 stars are the maximum. If delivery and delay problems are gone now, the glasses are recommandable.

This does not even deserve 1 Star. Look at their crowdfunding campaigns. So Many people are still waiting on their products and the support by them is a joke. Buy from one of the many other shops online, but not this one if you actually want to receive glasses! I was told my glasses are shipped, but they never arrived. The only real "help" by the support was giving me the Email + phone number of the delivery service that i already got online. Would have loved to try the glasses, but i seems nothing will ever arrive. (1st parcel of my life that wasn't delivered in Germany)

Edit to response: Yes, the tracking says it was delivered. But as explained in the ticket i have on your website (last answer was 2 months ago), i was on holidays during that time and it was not delivered, nor did they leave a note or anything.
Contacting SFExpress resulted in nothing, since they just do not bother to answer to anything. I do not even know if they have their people delivering in Germany, or use a different provider...

I had bought 6 frames (3 designs) already from them and going for more, I hope they stay as long as the traditional companies cause they would be my only frames from now on, so many options for shapes, colors, and glass. so excited about their e-shop and what design they will bring up with next

I had bought two pairs of glasses in last year's Indiegogo campaign. Their delivery was due around April-beginning of May this year. Due to Covid-related complication, the shipment was held for a long time somewhere in between, and the tracking code wouldn’t help. It was finally shipped to my Belgian address three months later, in July, during a time I was not in Belgium. The Belgian post resend the package to the seller if it is kept unclaimed for two weeks.

My shipment was thus resent in Lance's direction – in July. Since then, I have written to them multiple times to know where the glasses where, always receiving inconclusive answers (or no answers at all), and the original tracking code is no longer active. My glasses are most likely lost somewhere and they don’t even bother to answer me.

This is no way to treat a customer. And a small but loyal one: my first purchase from Lance (the first Kickstarter campaign) was lost somewhere in the Italian mail ( I was living in Italy at the time). It happens, I told myself. I’ve bought two more glasses and they arrived. And I liked them. So, I bought two more glasses, again, with the new campaign. But with this shipment - most likely lost for good - it’s three glasses out of five that I have not received; and no reimbursement, no solution, scarce attention was all I got on their behalf. Not once a reimbursement was offered, a reselling of a new, identical product promised, a way to intercept these shipment provided.

Honestly, a disappointment, and not a small one. For the glasses themselves are really nice and I wear them all of the time. Will not happen again though.

Second time buying Lance glasses, the first time was on a crowdfunding website, this time on their own website.
Could not be happier with the quality of the glasses as well as customer service.
Have got the smart metal glasses both times with prescription, not had a problem with them at all.
Had to change the courier address before it shipped out, with which customer service were very helpful about via email.
Would definitely recommend buying a good, quality pair of glasses to anyone I know.

Do not buy.
I paid over a year ago and still haven’t received anything. I was stupid and backed them on the crowd funding website.
In august lance eyeglasses said they would
Ship “in a little bit”. Well it’s near the end of October now and nothing.

The customer service is belligerent and nasty. Nothing ever gets resolved

Because if this company I will never do another crowd sourcing thing.

They are the worst of the worst

I’d like to reply to the comments below.
This all start before Covid. That is just an excuse. Now they are shaking me down for more money to insure delivery.

Again-what they wrote is canned.

Ordered my on the new website and receive them in one week. Prescription is perfect and love the design of the frame :)
The wait on crowdfunding was a bit painful ... Now, very happy that the team solved that ! #HappyCustomer

Horrible Quality and even worse customer service. The glasses looked good when I received them. I had referred several others at that time. The glasses however lasted little over 7 months as the finish on the “Ace&Steel” variant deteriorated like fake jewelry exposing a reddish copper looking metal (which bruised my ears where the glasses arms made contact). How ironic they put “steel” in the name and the glasses are made of some cheap metal with a “spray-on” chrome finish which has stripped off leaving the glasses now looking like rusty metal. I have opened tickets in May 2020, sent emails, I spoke Karim, Bianca and another gentleman whose name I can’t remember. I get nothing but promises and deadlines and when the deadlines and shipping dates pass and I ask for a status update I get ignored. I tried to update my address via email, I did not get a response then so I privately messaged them on social media a couple days later where I was met with the same snarky attitude. When I asked if they had the right address the response was verbatim “OMG. we told you it was taken into account, what else do you want us to do”... BUT guess what? In August I get a message they are preparing my replacement. On September 5th I get a message saying my glasses are ready to be shipped and guess where the glasses are going? TO THE WRONG ADDRESS! So they give me Attitude In the Instagram private message (which I have screenshots of) but still end up with my glasses being prepared to go to the wrong address. As a company that is the definition of Incompetence. So for the third time I am correcting my address via e-mail. Bianca tells me she will try to correct this...fine. That was well over a month ago and that was the last response I got. Since then I sent multiple emails asking for an update because it shouldn’t take a week or a month to change a label and I have been ignored. To this day, a span of 6 months total since I opened the ticket, still no replacement glasses. When lance can’t live up to their word they start to ignore you. Lance deletes the public comments of customers who are displeased with their cheap product and ignore people who spent money and never received any glasses at all. The company is a complete scam. Marketing cheap Chinese made, knock off quality glasses as a France luxury eyewear brand. People should know this to avoid being ripped off.

Worst customer service, rude team specially karim who blames you for a fictional dream he had of one switching the clip. Avoid at all cost. Can buy for same amount a well reputed like brands.atleast they acknowledge there short coming and try to fix it. Again do not buy. Never received the clips paid 70 cad even after being told i should have it next batch, that was last year. Now they are using covid excuse.

As per you response i have added 3 tickets already with no resolution just response from karim blaming it on my for your mistake and another which said i will get the clip, been 1 and half year but nothing. ticket #40127 Haussmann smart metal clip.

J'ai commandé plusieurs paires de ces lunettes via une plateforme de crowfunding en septembre 2019. Les lunettes sont jolies et semblent de qualité mais le service client est absolument déplorable! La date annoncée de livraison a sans cesse été reportée. J'ai finalement reçu les lunettes en février 2020 après avoir écrit maintes fois pour connaître la date de livraison (aucune nouvelle n'est donnée si vous ne vous manifestez pas...) mais la commande était incomplète, il manquait un sun clip.
J'ai immédiatement crée un ticket pour remonter ce défaut, on m'a dit qu'il me serait envoyé début mai puis mi-mai puis juin juillet etc etc (je n'ai eu des nouvelles uniquement parce que j'envoyais un mail à chaque fois que je constatais que la date d'envoi qu'on m'avait donné était dépassée). Nous sommes maintenant en septembre et je n'ai toujours rien reçu ni été remboursée et Lance ne me donne aucune info, il faut à chaque fois que je relance pour savoir ce qu'il en est!

While the ordering process was smooth and I appreciated assistance with prescription, fulfillment has been a nightmare.

Order placed in March, followed by multiple delays. Finally at the beginning of Aug., Lance requested an *additional* $25 to get order moved in queue. Reluctantly, I paid this and recieved tracking about a week later.

However, after nearly a month, DHL has the package, but it's stuck in their system. Reached out to Lance a week ago to follow up via their ticketing system, but no reply.

In the meanwhile, while Lance complains to backers about supply chain, logistics, and fulfillment issues, they continue to solicit new orders, which is troubling,

I ordered some Smart metal, Opera and Haussman Ace and Steel in April and received them this week, having paid $25 extra to receive them now due to inflated post costs during Covid. I've read some historic customers have had issues and hope they get theirs resolved. In my case I was prepared for a long wait and I expected them to be manafactured this month or next, based on Lance's estimates to other customers, and that turned out to be accurate. I appreciate Covid is raising costs and it was a good to update customers like me to see if we wanted to pay a little bit more to receive them now. I'm very happy, the glasses are well presented in good quality pouches, and themselves seem good build quality and design for the price, and also nice and light.

the glasses are really good and lightweight

Just received my lance glasses in the mail. Ordered via Indiegogo.

Smart metal hausmman in matte paladium appearance wise looks very disappointingly very thin, cheapish and plasticky. And doesn't give good feel to touch- feels frail and plasticky. Will see in a few weeks how does it stand up to normal use. I woukd rate it 2.5 stars.

Opera in glossy black looks and feels better but a creaky hinge makes me give it max 4 stars.

Buying experience, not confidence in handling updates from lance. 3 stars overall.

Ok so I can confirm it’s not a scam - I got my glasses, Indiegogo backer 4226. The glasses themselves are actually very slick. Lightweight, feel quality & expensive, nice case too. Ordered & filled out survey in Feb, paid extra for fast shipping (25USD) and eventually got everything I had ordered, I guess I’m one of the lucky ones. 5 stars for the product. A star gets knocked off for communication & cust service - either it was much more of a success than they expected & they just got overwhelmed with too many orders for a small team, or they didn’t have a communication plan in place or something to catch problems. Frustrating wait times, slow response, you can see in comments here it led to some people thinking it was a scam as it’s difficult to believe it takes 3 weeks to print 600 labels, I mean even with my kitchen printer, cmon. I would recommend lance over communicating in these situations - the photos help, maybe a daily update on quantities left to ship & how many are to be resolved, silence is the worst response. Just be honest there’s 3 of you or whatever & mass updates would have calmed a lot of worries. If they fix that they’ll be the next ray ban.

I cannot say how much I love these glasses! I went back and bought another pair I loved them so much.
I sort of collect glasses, I’ve got 10, out of the 10 I get the most compliments from the least expensive ones because the look so good!
Very stable and robust.

Lack of communication. I sent at least 50 tickets and they only answer 2 or 3 of them and says that they are contacting with the laboratory and they never do .
I don't know if this company is scam or is a company which doesn't care their customers
I paid 11 months ago and never received the glasses