Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Premetto che ho contribuito alle prime due campagne su Kickstarter e devo dire che gli unici problemi sono stati di comunicazione. Nulla da dire riguardo la qualità dei prodotti di fatti ho appen... Se mere

Bedømt til 5 ud af 5 stjerner

Honest folks creating truly the best frames at affordable prices. Even my local optician was amazed by the quality and asked me where did I purchase the frame from. Purchased 2 via indeigogo pla... Se mere

Bedømt til 5 ud af 5 stjerner

My experience with lance glasses was just perfect! Excellent customer support, amazing product with fine details and surprisingly good quality lenses. Side note: I own a pair of Paris Havana Sungl... Se mere

Virksomhedsoplysninger

  1. Solbrillebutik

Oplysningerne kommer fra forskellige eksterne kilder

The first luxury glasses combining the finest materials and design with the most advanced technology


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

399 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Very good quality glasses for a bargain…

Very good quality glasses for a bargain price.

Yes, I was also one of the affected by the delays in delivery, but it's understandable given the circumstances (taking a star off because of that though).

As a product, they are really good, both the lenses and frames are very well made, and the accessories (I have a felt case, a leather case and a clip-on) are also really good. Even the box in which they came in are very high quality and can be used as a case.

Despite the delay in sending the two pairs I've ordered I'm absolutely happy with my purchase and definitely recommend buying from them in the future.

10. august 2020
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Nice glasses – worst customer-service ever.

Ordered in December via Indiegogo.
"Shipping starts in January."
In March I started my first ticket.
Response: "ETA for receiving tracking number is end of March."
Next ticket in may.
Response: "ETA for receiving tracking number is mid June."
Next ticket in july.
Response, August 19: Glasses ready. Must pay some extra cost (25$) for shipping if I don't want to wait any longer.
Paid the extra cost and after a week of waiting and a another ticket the parcel was sent.

Finally, after more than 8 months, I received my glasses.

And, yes, they are really nice and (I think) good quality – but if I would know before, how long I have to wait and how many times I have have to ask to just get an update I would never ever ordered there.

And because of this bad experience, I will think twice before I support anything on Indiegogo again …

6. august 2020
Uopfordret anmeldelse
Lance Glasses-logo

Besvarelse fra Lance Glasses

New Reply :

Oliver,
We appreciate your true and honest feedback.
The crowdfunding has been extremely challenging for our little startup, we made it through huge obstacles with the riots in Hong Kong that immobilised the country last year and after the pandemic you will not have missed.
We indeed asked a lot to our community to take the charges and bear with us through those hard times.
We can't thank you enough for your support and indulgence.
We hope you will change your mind about IGG as it is for entrepreneurs, such a great help to get in .
And we are happy you like them.

If any time you need new glasses or lenses, let us know and will give you a voucher to use on our website with 50% discount.

Lance Team




Hello there!

We are really sorry to hear about the situation that you faced. We take feedback very seriously and we are working to improve our services.

Would you mind to precise your backer number so we could identify you for our team to look deeper into your case?

Lance Team perfectly understands your issues and we treat them with a high level of care and accuracy to meet all expectations.

The feedback you provided and shared with us is deeply appreciated, so we can work on improving our service and make sure we give the best service available. Here at Lance we’re always trying to streamline our procedures and processes to improve the experience for our backers.

Thank you!

Bedømt til 5 ud af 5 stjerner

Above and beyond all expectations

I have to say that I never write reviews, however I was shocked by some of them here, considering my own experience - If you are thinking of buying, please take 15 seconds to eye-ball the below..

I have to admit that I did not expect the remarkable quality behind this product... Lance as a company is barely scratching the surface as the small fish in a overly saturated industry with hundreds of established competitors.

Whilst opening the package I was absolutely shocked to see how well finished the frames and lens were.

The frames & lens are extremely light, the clipper was surprisingly easy to click and the package composition held exclusively quality pieces.

To top it all off, I could not believe that they are so much slicker live than in the advertised pictures. This product is an ABSOLUTE bargain and you would so miss out if don't try a pair yourself.

WITHOUT A DOUBT this company is going to the moon and is already trend setting since all my friends are now asking for a pair.

Highly recommend, please DO NOT be fooled by few ridiculously sore bad reviews that complain mostly about delivery and try a pair yourself - They are simply exquisite and I am proud to own a pair myself.

Best of luck to the team which clearly spent numerous hours to develop such a quality, different and elegant product!

18. juli 2020
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Small team, world crisis, yet a great product!

Lance have had their struggles with the COVID delivery impacts, but ultimately they have provided me with excellent quality glasses and sun-clips.

Their team is small, so their communication hasn't been so great. However they delivered in the end and I'm pleased with the product 👌

15. juli 2020
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Customer Service

Edit 3:
I still wait for my delivery! I know, that there are some distribution problems because the pandemic. How long do I have to wait for my glasses?
I am slowly getting annoyed and regret having supported this project.

Edit 2: I did get a response. The mistake was not only on their side.
But I took long to get a feedback. I had to ask emphatically. But as it seems, we are on a good path.
I hope the glasses will be fine, as the other customers says

Edit: I got a reply. We'll see what happens.

Answer to: Lance Glasses
Indiegogo contribution #4762
ticket #32424

Customercare is poor

As others, I still did not get my glasses.
I already opened a ticket about status information. Answer: They can't find my survery.
I sent them my survey confirmation. I still wait for a response and for my glasses... At least they could let me know about the status of my order

8. juli 2020
Uopfordret anmeldelse
Lance Glasses-logo

Besvarelse fra Lance Glasses

Hi Pascal. We have our team contacting each one individually.
Almost all transports have resumed. A few countries are still troubled. The warehouse is shipping as we speak.
Would you mind to let us your backer number and platform ? Pascal, is nor enough to identify you.
Thanks for your understanding
Lance Team

Bedømt til 4 ud af 5 stjerner

It took a lot of time but in the end I got a high quality product!

It took a while and at a certain point the tracking of my package went lost BUT in the end I received my glasses and I'm happy with my purchase.
They look exactly as I expected and as shown from their great AR tool. I love the elegance of the packaging
The quality of the glasses is good and the prescription was perfectly respected. This was the thing I was scared the most but they're perfectly fine, in this sense.
The customer service has always answered to my question and I never felt abandoned.
[ORDER #: 7346]

1. juli 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I have mine since a year

I have mine since a year, the best glasses I ever had! Ordered a second one on IGG. Of course the delay is part of supporting a startup in crowdfunding! You re doing well guys and negative feedbacks are also part of the game. Can’t satisfy everyone:)

24. juni 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I've gotten 4 pairs through the 2…

I've gotten 4 pairs through the 2 campaigns; fabulous quality and so many features for the price. Yes, shipments were delayed, but that is common with public funding campaigns. Worth the wait!

17. juni 2020
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Glasses experience

Yes, only the frame had a problem. Unfortunately, however, I also made the lenses by mistake.
I have written several times asking to have lenses, also contributing, but I have never received a reply. Now I find myself with a pair of very nice glasses that I can't use.

16. juni 2020
Uopfordret anmeldelse
Lance Glasses-logo

Besvarelse fra Lance Glasses

Hi Gianluca
Thanks for taking time to write this review.
Your feedback matters. We apologize about this misunderstanding. We do replace the damaged parts , either the frame or the lenses and that’s why we sent you a frame . We would replace your lenses only if you had any issues with them. Is that the case? According to our record only the frame had an issue. Let us know.
Thanks a lot for your support .
Lance Team

Bedømt til 5 ud af 5 stjerner

Great Frames and Great Value...

A great way to get glasses in different frame options at a good price. The timeframe is sometimes longer than anticipated, but I suppose it comes with a crowdfunding project.
I have purchased twice from them and everything was in order. In total I have bought and received 6 pairs. Whenever I had a question I opened a ticket and got an answer within 24 hours.

15. juni 2020
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

They do a good job

As I expected, the frame do not perfectly fit with my face and fall easily. I need to fix them at a store. Otherwise, I do not think these glasses go well with my large asian face but lens correction is perfect and they are light and confortable to wear.

14. juni 2020
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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