Bought smart bulbs that unfortunately have a mind of their own despite being near WiFi point. Randomly turn themselves on and off. Cleared and reloaded several times and with different Tuya based a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The product is well constructed and robust. The instructions for fitting need amendment as they conflict with the video. I did work it out in the end and the fan works well. When ordering this item b... Se mere
Found the perfect pair of lights i was looking for, arrived well packaged, fast delivery time and they're very good quality. Suggestion for improvement to make it even better - connectors were a bit o... Se mere
Speedy delivery, lovely light. Unfortunately we had to return as it was too big for our space (our fault) but the returns process was easy and the postage covered. They use UPS and it was collected... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Lampandlight is the destination for atmospheric and affordable lighting that perfectly matches your needs and taste. Since our start in 2007, we have grown into a market leader in the Netherlands, Belgium, and Germany, and we operate in 36 countries worldwide. Our wide range includes more than 4000 products, ensuring you'll find the perfect lighting solution for every space. At lampandlight, customer satisfaction is our priority. Our knowledgeable staff provides professional advice, both online and in our stores across the Netherlands, Belgium, Spain, and Poland. We understand the importance of payment convenience, which is why we offer various flexible payment methods. Whether you're looking for subtle ambient lighting for home or functional lighting for the office, lampandlight is ready to meet all your lighting needs. Discover our range today and let us help you create the perfect atmosphere.
Free Returns within 30 days!
Free Returns - Return any product within 30 days for free!
Returns are free - if you have purchased from us in the last 30 days you can return it for free.
Kontaktoplysninger
3,9
God
5 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Still awaiting for the goods to arrive
Still awaiting for the goods to arrive
No update....?
16. marts 2026
Besvarelse fra lampandlight.co.uk
We are sorry your goods have not arrived. We will investigate the order's status and contact you through email with a fitting solution. Thanks for letting us know.
If I could give no stars
If I could give no stars, I would. I’ve had my order marked as delivered and then not delivered twice. This has been going on for over 6 weeks when it was meant to be delivered within 5 days of ordering. I’ve called at least 5 times and was always told I’d get an update, but never did—except once, and that wasn’t even true (they said they were sending it and didn’t). I don’t want a refund, I want the product, but they’re a terrible company. Avoid using them if you have a choice.
23. marts 2026
Uopfordret anmeldelse
We still have not received our order
We still have not received our order
The delivery company did not deliver when they said they would!
15. marts 2026
I placed an order for 4 garden ball…
I placed an order for 4 garden ball lights and 4 bulbs all seemed well got all the emails and text confirming order and dpd delivery. I then received one large box with 2 ball lights and 4 bulbs tried to make contact but email gets returned as not found and phone number on invoice is not working...
Yes I can confirm that you have swiftly sent out replacements which have yet to arrive although this is good customer service it doesn't bring me back in time for the work I'm now delayed on with my client, but appreciate your resolution in this matter.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra lampandlight.co.uk
We're sorry to hear that you only received part of your order and had trouble contacting us. We appreciate you bringing this to our attention. We'll investigate the issue with the delivery and our contact methods to ensure improvements are made. We can also see that you got in contact with us and that we have already solved the issue for you. Thanks for your feedback.
Fantastic products
Fantastic products, Very prompt service regarding shopping and delivery, definitely use again
23. januar 2026
Really nice products and a lot of…
Really nice products and a lot of choices, a shame about the customer service side of things. Absolutely abysmal. I reach out because I’m having difficulty with a product that’s way too complicated to sort and I’ve directed to a video on how to assemble the product yet the video is of no help at all and didnt provide me with the help I needed perhaps if I was asked by the customer service person I spoke to instead of rude small unhelpful replies, it was pure laziness no service at all. What makes things worst is when I attempted to assemble the light again it broke on me causing me a cut on my finger. I raised a complaint and mentioned this as it’s very serious and the response from the same advisor was shocking not only did he clearly not care he said because I broke the light it’s my fault and they’re not accepting the complaint. Laughable. No mention of how am I? No asking about my injury? Not a single shred of care. And to just close my complaint even tho I want to raise one? That’s new to me. As a manager myself you can’t just refuse a complaint. I’d get Damian some customer service training. Was meant to be getting so many more items but won’t bother now - awful service.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra lampandlight.co.uk
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with the product assembly, the unhelpful support, your injury, and the complaint process. We'll address this internally to improve our service and training. Thank you for your feedback.
Easy Return/Refund process
The products were the wrong type for my application. No resistance from the seller, just efficiently handled. I was very impressed that they emailed the necessary paperwork for a return to the E.U. within minutes - commercial invoice for customs. So much for 'onerous paperwork' to deal with an E.U. seller.
Well done and thank you
22. januar 2026
Standard lamp…
This light was just what we were looking for. It is a very heavy ,sturdy lamp and a really good looking lamp. The service /delivery was exceptional. Thank you.
22. januar 2026
Absolutely diabolical
Absolutely diabolical, non-existent ‘customer service’ would not recommend this company at all
12. marts 2026
Besvarelse fra lampandlight.co.uk
We regret that you experienced issues with our customer service. We appreciate your feedback and will review how we can improve. Is there something in the meantime that we can help you with? Please don't hesitate to contact us!
Excellent website.
Detailed descriptions of products. So easy to order. My lights arrived very quickly and they are super…exactly as described.
11. marts 2026
I ordered a Japandi style light that…
I ordered a Japandi style light that appeared to be missing a part and called up and got almost immediate customer service. They were prepared to organise a replacement part but I by luck found the missing piece during the call. Very friendly and helpful.
10. marts 2026
Did not receive product cannot get hold…
Did not receive product cannot get hold of anybody link broken on complaint on website so going to try and reverse payment ....cannot get hold of anybody.....Following this had a reply from Info@ and sent another via DPD arrived obviously smashed...so to be fair to them now processing a refund although took to long
8. marts 2026
Not put up yet mainly due to poor…
Not put up yet mainly due to poor insructions. However the bar looks good and when in place will look posh.
5. marts 2026
Good value and delivery was efficient.
6. marts 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.