lampandlight.co.uk Anmeldelser 4.667

Excellent service and fast delivery

Lamp as described and good communications

Easy ordering
Very good communication throughout

I love the light track system. Not only does it look great but you can adjust and have your spot lights as you start to use the space whereas putting built in spots you wouldn’t be able to do this. I highly recommend.

Great lamp - keeping it but average quality - very quick service

Issue with ceiling fan, but with providing evidence they were quick to respond and very helpful. Item was dispatched from EU which was a concern at first but absolutely nothing to worry about. Very happy and would use again.

Fan light fitted today. Instructions nice and clear. Looks and works fine

The item came with broken glass The glass was simply packed to retain the sheets in position but without protection. The item has been returned and a replacement is in transit.

The return of the faulty product was free but the ups paperwork was difficult to complete. Only after contacting ups who completed the paperwork on my behalf was the issue resolved. The returned item had to go back to the Netherlands which was a real pain as one had to determine post codes and street names.

Delivery fast and product delivered without any problems, Easy order from start to finish.

The goods weren't delivered. All communications were in German, wherever the lamp were delivered it wasn't even in the UKand it was returned to sender!

I ordered a bulb. It arrived in a large box with no internal padding, and potentially as a result of this the bulb appeared to be faulty.

They quicky agreed to send a replacement, which arrived today, totally shattered in a very soft box which had no chance of standing up to transit. Tiny shards of glass were falling out. It's baffling to me that they would send a replacement out in much worse packaging.

Their response to my complaint was that they could send a replacement but that they couldn't guarantee better packaging as the process is "automated." I asked for a refund, and said that I hoped that they'd take my feedback about packaging on board. A packaging process that is set up to fail from the very start (sending a glass bulb in a soft box!) is useless and only wastes customers' time.

Another thing to note is the .co.uk domain leads you to think you're ordering from the UK, but items come from mainland Europe, so delivery is a little slower than you might expect.

I would not recommend this company to anyone since they get the basics so wrong even when they're trying to put something right.

User guide was a bit tricky - but great lamp - would buy again!

I absolutely love my lamp. A bit of a delay with recieving it but it was worth the wait.

Excellent straightforward purchase. Good product. Good price. Excellent service.

The product itself is great. Love the material, the price, everything. However, the last order was ripped open, parts missing, unclear why and what happened. No response to my email either. Bit of a blip or not on top of customer service?

I’m very happy with my purchase. The lanterns arrived quickly, were very well packaged, and look absolutely beautiful. The quality is great and they have completely changed the atmosphere of my living room – it now feels much warmer and more cosy.
Everything about the order went smoothly and I would definitely recommend lampandlight.co.uk.

Took them a week to acknowledge my order for a next day despatch item. During which I got fed up waiting & told them to cancel & refund instead. Which they refused to do in blatant violation of UK consumer law.

Loved the lights great price look fantastic

Need to return item as wasn’t what I expected

The returns portal isn’t working and I am still waiting for a return label

Unsure why it’s so difficult and that someone just can’t send me an email with the address.

Still waiting for confirmation

Not received