La Martina Anmeldelser 

Wunderschöne taschen!! 😍 standen lange auf meiner Wunschliste und dann waren sie plötzlich reduziert 🔥 wurden mit express verschickt, kamen also nach Versand sehr schnell an. Sehr sorgfältig und sicher verpackt. Vielen dank

Absolutely shocking customer service!!! No refund and no reply after 30 days !!! Do not shop with them!!!

The worst customer service ever, I purchased 3 items, they only sent 2 items with no invoice included, it’s impossible to get hold of any “live chat” customer service. I’ve asked for a replacement or refund, I’ve emailed them 5 times and no one gets back to me.

⭐️

Very disappointing and unprofessional experience at La Martina, Serravalle Outlet.

I bought two shirts on August 24, 2026. Unfortunately, one of the shirts still had the security tag attached because the staff member who served me forgot to remove it. As a result, I couldn’t use the shirt for the occasion I had specifically bought it for.

On August 27, I drove approximately 45 minutes back to the outlet to have the security tag removed. When I arrived, a young lady asked me for the receipt before she would remove it. I understand that stores need to protect themselves, but I don’t understand why I should be expected to keep a receipt for clothing that I bought legitimately and intended to wear.

I ended up wasting more than 20 minutes while she called her manager/boss to get permission. Eventually, they agreed to remove the security tag without the receipt. What made the situation even more frustrating was the way it was handled, including the comment that she would “bear the loss” because anyone could take a shirt without paying and then return to have the security tag removed.

The whole experience was extremely annoying and embarrassing. The original mistake was made by the store, yet I was the one who had to drive 45 minutes back, waste my time, and then feel as though I was being treated with suspicion.

Mistakes can happen, but the way a customer is treated when trying to resolve the store’s own mistake matters. I found the service at the Serravalle Outlet unprofessional and lacking basic courtesy and manners. I wasn’t surprise as it ITALY.

Esperienza positiva nel negozio di Serravalle. Negozio con ottimi prodotti, e prezzi interessanti. commessi gentilissimi. Complimenti! Consigliatissimo.

Successivamente ad un acquisto on line ho riscontrato la possibilità di ordinare gli stessi prodotti con uno sconto promo (prima non opzionabile). Il servizio post vendita ha nel breve gestito il rimborso della differenza affinché non rendessi i prodotti e li tenessi senza riordinarli. Procedura non scontata per un'azienda di questo livello. Bravi!

Purchase a bag on Ba As Argentina, but I reside en US. After only a few months the zip come completely apart. Called customer service in the US and they completely ignored me stating that they don’t service any purchases than in Argentina. Terrible customer service for a high end ticket price. Bad quality and what’s worse, no customer service behind the poor quality product!! Don’t buy this brand!!!!!!!!

As a long-standing La Martina customer, this experience has been particularly disappointing. My first polo helmet, purchased while I was still at school, came from La Martina, and over the years I have always associated the brand with quality, heritage, and professionalism. That is why this experience has come as such a surprise.
First, I want to acknowledge that the customer service staff have been helpful and courteous throughout. My criticism is not directed at them, but rather at the delivery arrangements and the decisions behind them.
I placed my order on 5 June and selected Economy Delivery. Nowhere during the checkout process was it made clear that my parcel would be shipped via Evri. Had I known that, I would have chosen a different delivery option from the outset. Customers naturally expect Economy Delivery to take longer than Express Delivery, but they do not expect it to involve a completely different standard of courier service.
Evri's reputation for unreliable deliveries is no secret. Many customers actively avoid the service where possible. My parcel has been showing as "out for delivery" since Monday 8 June, with an estimated delivery date of that same day, and there have been no updates since. It is difficult to believe that a parcel can genuinely remain out for delivery for several days without there being an issue somewhere in the process. The parcel appears to be stuck in limbo, and the lack of clarity from the tracking information only adds to the frustration.
What is most disappointing is that the focus seems to have been placed on the delivery estimate rather than the issue at hand. I fully understand that delivery dates are estimates and that delays can occur. However, the real concern is not that the parcel is late; it is that the tracking suggests something has gone wrong and there appears to be no meaningful way to investigate or resolve it. Being told that I should have selected Priority Delivery does not address that concern.
The difference between Economy and Priority should be the speed of delivery, not the quality or reliability of the courier being used.

UPDATE: Priority service is with EVRI as well.

Tolles Polo Shirt, Qualität und Design, sowie Größe ist das was ich mir vorgestellt habe. Angenehm zu tragen. Kann ich wirklich weiterempfehlen!! Werde mit Sicherheit von La Martina einiges kaufen!!!

J’ai acheté lors d’un voyage un article à Milan. J’hésitais entre deux. La personne qui m’a renseignée était super agréable, souriante, disponible et m’a vraiment aidée à choisir. L’article est de super qualité et donc j’ai commandé le 2e article sur internet. Service commercial également au top. Cette marque traite vraiment de manière très appréciable ses clients et ça se perd. Bref ravie. Je recommande

Puestos en contacto, via website, con los señores de "La Martina", solicitando si podian facilitarnos el repuesto de patilla derecha de una gafa adquirida hace un par de años, no hemos recibido ningun tipo de contestacion.

Étant cliente depuis plusieurs années je suis reconnaissante de la qualité et de la conscience professionnelle. J’ai eu besoin du SAV et ils ont été très attentifs et commerçants . J’ai obtenu les pièces nécessaires et gratuites. Leur sérieux et image de marque est remarquable.

Bonjour,

Ce matin comme chaque jour parmi mes routines, je regardais ce que me proposais l’appli privé by Zalando, parmi les produits du jour des polos et chemises LA MARTINA Premium … cela m’a interpellé et en cherchant je découvre diverses sources riches et éloquentes d’informations, qui vont m’inciter à faire l’expérience de leur produit, voici donc ce que j’ai découvert :

La Martina est une marque argentine fondée dans les années 1930 par Lando Simonetti. Initialement, la marque se spécialisait dans les équipements et vêtements pour le polo, un sport emblématique en Argentine.

L'essence de La Martina :

Les finitions sont soignées, les matériaux utilisés sont durables et de haute qualité. Les valeurs et les normes élevées de La Martina en font non seulement une marque respectée dans le monde de la mode, mais aussi un symbole de tradition, de sport et de luxe.

Super schneller und zuverlässiger Service bei Bestellung und Rückgabe! Schnelle Beantwortung der Anfrage und unkomplizierte, reibungslose Abwicklung!

I had ordered a few things including a helmet. Unfortunately the helmet did not ship out on time and it ended up being too small for me. However, Tina from the La Martina Team supported me through our, delivered the helmet after sorting out the problem and confirmed my return and refund. Her professionalism was great!

Anna è stata assolutamente fantastica e mi ha dimostrato grande comprensione e supporto. Nel complesso, ho avuto un'esperienza cliente eccezionale.

The quality is more then good.
Design is as it should.
Delivery on time.
Size chart and sizing system is terrible.
The finel fesult disappointing.

Inizialmente avevo richiesto un ricambio per un mio stivaletto che dopo vari anni si era usurato. Non ci crederete ma hanno ritirato ambedue le calzature, riparate e rispeditemi senza alcun costo... Non ho parole. Per me rimangono le scarpe più comode che abbia mai avuto, sono al 4° paio e continuerò a comprarle. Azienda seria e prodotti di qualità.

Mi primera adquisición en línea con "La Martina" tuvo como resultado la recepción de una prenda con un tallaje que, si bien era el solicitado, resultaba algo grande. Puesto en contacto con Atención al Cliente, la respuesta fue instantánea, situando a mi disposición todos los mecanismos contemplados en sus protocolos a fin de dar cumplida satisfacción a mis necesidades, incluído el mantenimiento de las bonificaciones preexistentes en el momento de la compra. Y el "rostro amable" de dicho Area, de nombre Anna, mostró proximidad, calidez y empatía, lo cual se traduce -a nivel profesional- en eficacia, eficiencia y efectividad. Son las personas como Anna las que le otorgan grandeza a una gran firma como es "La Martina" .

Ho acquistato un maglione girocollo in cotone c/o autlet di Serravalle color crema.Dopo il lavaggio delicato ho notato che era pieno di macchie bianche.Segnalato il fatto mi hanno detto che non era mai successo(guarda caso sn la prima)
Mi hanno detto di andare a Serravalle che l'avrebbero cambiato.
Io abito a Saronno,quindi girato l'angolo. Siamo tornati a Serravalle e ritirato il nuovo maglione
Risultato: lavato e stesso problema.
Ora ricontattati mi dicono di cambiare il prodotto.
Altri soldi di benzina e autostrada!!!
Vergognatevi!!!
Fare il rimborso no?
Alla faccia dell'azienda seria😡
Acquisto anche nei negozi cinesi e non ho mai avuto di questi problemi.