Kyocera Anmeldelser 95

I bought a Kyocera Ecosys M5521cdw in the hope that this will be an economic solution to our household printing needs, after disappointments with larger printer vendors. Sure enough, the printing was OK, toner prices reasonable. There was one memory corruption problem with which I got help from support.

Then, after some time (and printer no longer in support) the printer stopped responding to remote LAN print requests. I am network engineer for 25 years, so I know a bit about protocols and how to install stuff to solve things DIY. But this one is also one of those things that is made just not to work no matter what. Firmware cannot be reset to factory default. USB stick firmware reinstall won't work. NOWHERE in menu to do a factory reset. The printer is pingable, but it won't do anything remotely, so we're confined to using it by USB stick PDF prints and that's it.
Kyocera is now added to my terrible disappointment lists.

Extrem lange Wartezeit in der Warteschleife beim Support. Am Telefon: Eine Mitarbeiterin, die der deutschen Sprache kaum mächtig war, so dass einerseits alles mehrfach wiederholt werden musste, andererseits sie selber wegen starkem Akzent kaum zu verstehen war. Als Antwort auf die Frage nach möglichen Kosten einer Reparatur wurde mitgeteilt, man werde mir eine Liste der Servicepartner vor Ort schicken ... also keine Antwort vom Hersteller selber. Auf Nachfrage nach dem Nachfolgemodell meines Druckers verwies man mich an eine andere Rufnummer. Dort wurde das Telefonat immer wieder nach Wartezeit > 4 Minuten abgebrochen, wohl wegen Zeitüberschreitung. Mit Verlaub: Dafür brauche ich keine Hotline.

I was a member of a business served by Kyocera and their service was second to none! All of our needs were met quickly and efficiently. Would highly recommend them for your printing needs!

Can I go less than 1 star. For real their drivers suck. We are constantly clearing errored print jobs and no amount of driver updates keep them working right in our 6 system office. The printer it's self is fine but the drivers are hot garbage running on our windows 11 systems.

Wir warten mittlerweile seit 1 Jahr auf die Reparatur eines Kyocera M5521cdw. Man wird nur vertröstet, ständig die gleichen Fragen, die man schon zig-Mal beantwortet hat. Jedes Mal die Frage nach Original-Toner. Jedes Mal will der Support Fotos, Listenausdrucke, Status-Seiten und so weiter.
Nur extrem lästig für den Kunden!
Außerdem findet anscheinend auch keine Kommunikation zwischen Kyocera und deren Servicedienstleister LPR statt. Keiner weiß, wann welcher Techniker bei dem Kunden war. Tätigkeitsberichte oder Infos zu den Arbeiten gibts auch keine. Selbst mit teuer bezahltem Kyolife Vor-Ort-Service (am nächsten Arbeitstag vor Ort) passiert nichts, außer dem Versand von automatisierten Emails, die einen nur vertrösten sollen. Wirklich um das Problem kümmern tut sich NIEMAND!
Katastrophal dieser Service. Finger weg!!

Ho acquistato una stampante multifunzione Kyocera MA2001
ho dovuto chiamare un tecnico per scaricare il driver poichè la funzione scansione non ha mai funzionato, probabile incompatibilità con windows 11
Pessima!
Ho utilizzato molte altre stampanti questa è la peggiore

genau nach einem Jahr stellt der Drucker von Kassette 1 auf universaldruck um, ohne mein zutun und druckt nicht mehr. 600 Euro einfach weggeworfen. Man kann das Teil auch nicht auf Werkseinstellungen zurücksetzen. Ich finde Kyocera soll schön weiter den asiatischen Markt mit ihrem Schrott versorgen aber nichts im Westen verkaufen.

Printen op normaal A4 papier gaat goed. Wel vaker een papierstoring.
Afdrukken op etiketten gaat niet goed. De eerste 3 maanden ging het goed maar daarna "toner does not fuse". Als enigste oplossing is de papierinstelling op DIK zetten. De speciale MF lade kan je niet gebruiken omdat de etiketten software deze cassette keuze niet ondersteund. Je moet steeds een 'interventie" uitvoeren. Dus naar de printer lopen, instellingen aanpassen en daarna weer terugzetten. Want met instelling DIK heb je een erg lage printsnelheid.

Glanzende etiketten "polyester" lukt helemaal niet. De vorige printer gaf wel goede afdrukken.

Kyocera support geeft de vochtigheid van het etiketten-papier de schuld.

Spijt van de aankoop.

Also liebe Leute kauft nie und nimmer diese Marke , Kunden support ist das aller letzte drückt dich weg das ist die Lösung ,die Ware ist noch schlimmer, kaufst für über 1000€ ein gerät und denkst du hast das beste und ist alles für die Mülltonne .

I've worked in IT for a little over 20 years, and I've come to just try and help by warning people away from a product that the company does not support, maintain, or have reliable documentation for.

Let me give you an example of what it is like:
- product webpage (printer IP) does not work because they didn't keep up with updates
- Calling them for help, will yield nothing because support does not have training to help
- If it happens to be something they can help with, they'll likely fail due to my first point (product updates) so they will then laugh on the phone with you and go, yeah we've been having a lot of peoplems.

Essentially their product doesn't work (I'm speaking of printers) because they don't update the software which means even their own support people can't help because when things break, it's just a compatibility issue. It would be like having an app where the company never updates it.

I bought my 2nd kyocera phone Feb, 2024. It began heating up almost immediately after purchase but it resolved quickly and was infrequent so I didnt think about it much. In the last two months It began heating up more frequently until it acutally started burning my ear and hand. I took this to the vendor that sold it to me and they contacted kyocera regarding the problem and provided proof of my purchase and the two year warrenty.
The agent Maurio, acted as if honoring the warrenty came out of his own pocket. Finally they decided to send me a new backplate for the phone, but it did not come with a battery. The vendor looked at the original battery and thought it looked swollen. that battery was installed in the new back plate and the phone was put back together and my info transferred. I took the phone and went to my place of business, set the phone down and within minutes it was hot again. It was not charging. It was sitting on a cool counter. I took it to the vendor who verified this and spoke to Kyocera agent. This agent once again was very obstructive . I sent the original back plate back Friday August 23. August 28 Mauio called and apologised for the problem and stated that the company would be sending me a new phone I was to send the TWO back plates back. I questioned this because I had sent the first original backplate back, had the replacement on my phone and couldnt send it until I had my replacement phone. He seemed very confused by this and kept insisting that I send both back. Kyocera had already recieved the first original backplate. I did not have a shipping bag for the replacement nor did I have a working phone sent to me. As of today i have recieved another backplate, No battery which they say is an accessory, and Would not recommed a kyocera phone to anyone.

I have been working for 40 years and by far the worst printer i have EVER used!
The most confusing computer i have ever used!!
Even to scan a document is mind blowing!
I have also just rung their support area and they are completely clueless!
DO NOT buy a Kyocera!

I have been teaching for 18 years and have used many brands of copiers. However, since taking a job with a new school 6 years ago, I have had to use Kyocera copiers, and I'm extremely frustrated and disappointed with their equipment. There is one clear fact-- our kyrocera copiers are always down, and I'm not exaggerating. To make matters worse, when we have an issue they rarely come right away, and teachers are left fending for themselves to scramble getting copies made. Their equipment always breaks, and their service is horrible. If you're in administration, and shopping for copiers, DO NOT make the mistake of choosing Kyocera.

Schlimmster Support Ever!!!!

Na zig Telefonaten immer die gleiche Frage. Mitarbeiter werden nur darauf getrimmt sicherzustellen das der Toner Orginal ist (vermutlich verdient man damit am meisten). Nach zwei Wochen immer noch keine Lösung, trotz 5 Anrufen. Am Ende stellt man fest das es ein Hardware schaden ist. Aber statt einfach den Vor-Ort Service zu beauftragen, wird schon wieder der Toner abgefragt. Ein Alptraum!! Niemals wieder Kyocero!!

abbiamo installato questa multifunzione e fin che ha funzionato belle stampe e buone scansioni ma al primo problema la stampante è finita in un centro assistenza dove è rimasta per 6 mesi senza risolvere il problema, ora in un nuovo centro assistenza da 2 mesi ma non ancora riparata.
Purtroppo per ovviare a questa situazione ne ho comperata un'altra uguale.
Sicuramente la prossima stampante mai più KYOCERA

Unfortunately, Kyoceras attempt to rectify a bad situation has failed. They sent me a replacement phone after a software update was forced upon me and the phone went bananas. Now, after yet another forced software update, my phone is unstable and will crash. The camera is not accessible anymore, either.
I hear Apple makes some glitch free phones. I will look into that.

Über 5 Jahre hatten wir den Vorgänger in der Firma, plötzlich hat die Firma ohne Vorwarnung (im Zuge unseres Wartungsvertrages) die alten super funktionierenden Drucker mitgenommen und das Model 4054ci hingestellt. Wir kommen uns vor wie vor 20 Jahren. Wir können nicht mal mehr doppelseitig scannen, das Papier wird nur zerfetzt wenn der scanner es umdrehen möchte. Wir können am Drucker auch nicht mehr die Adressliste bearbeiten, sondern nur mehr über ein Onlinezugang!! Der Touchscreen funktioniert einfach nicht, man muss 3 bis 4 mal am Display tippen bis das tippen einmal registriert wird. Einfach nur mehr furchtbar, wir sind in der Firma alle genervt und wollen unsere alte Drucker wieder haben, mit dem neuen können wir nicht arbeiten, als wäre die Zeit um 20 Jahre zurück....

Freundlich kompetent

Typisch: nicht DE Firma - benimm dich zu deinen Kunden so schlimm wie möglich.