Kroo Bank Ltd Anmeldelser 

I am very happy with Kroo very easy to use

Not really a great experience was given a quote and said that I qualified for a loan. Downloaded the app as was told to do so then nothing about the loan. Emailed numerous times to find out how to get the loan and email response was the same each time and didn’t help at all and since then no one has got back to me with help. Wouldn’t borrow 25k with such bad service

Process to open a bank account with Kroo bank was quick and easy. Excellent customer service.

Great service, very happy.
I have been using Kroo bank for three and a half years.
I use it every day and I never had a problem
Easy to deal with fast responce and set up

They unblocked restrictions. Finally got access to my money. Thanks for restoring the faith in your banking system

Great service, very happy.

Quick and easy process

Closed account for no reason. Do not respond to chats. Will be taking to FOS.

Also did not pay back my interest accrued.

I don't get everyone moaning about freezing accounts this is a great app and company - just think about it honestly FinTech companies do not have actual shop floor staff checking ID ect it all runs on a lot of trust. If you're depositing money a day before DD or departing money to another account 24hrs later of course you're gonna get security locks on your account! Alternatively if you'd like to deposit your wage into an account that pays you almost 3% interest then you'll be golden! Very simple, very smooth app, no complaints and measures up easily against Monzo and Zopa - fingers crossed for a credit card in the next few years though and my FinTech cards will be complete!

I don't see why the review should take more than 2 days.

they are a great bank as they give interest on the balance in your account unlike so many others. The downside is if you have to contact customer services. IT IS APPALLING! Most of the time they ignore your messages.

My experience with Kroo Bank has been extremely disappointing and stressful.

I transferred money from my Kroo account to another bank account in my own name to pay my rent. Kroo immediately placed the funds under review and withheld access to my money. The funds are still being held, now for almost a week. While I understand that banks have regulatory obligations and may carry out checks, customers should be given a clear reason for why their funds are being held and an indication of how long the review is expected to take.

Instead, I was repeatedly told only that the funds were “under review.” I provided all requested documents, including external bank statements and my tenancy agreement, yet no one could explain the specific reason for the hold or give any meaningful timeframe for resolution.

Even when a customer service manager called me, I was still given the same scripted response. When I asked how the matter could be escalated, I was advised to contact the Financial Ombudsman Service. However, this usually requires waiting up to eight weeks before a complaint can be formally reviewed, which leaves customers in a very difficult position while their money remains inaccessible.

The lack of transparency is the biggest issue. Other banks may conduct reviews, but they generally provide clearer communication about what is happening and what is required. Kroo has continued to hold my money while only providing generic responses through customer service, complaints, email, and phone calls.

This has directly affected my ability to pay my rent and meet other financial commitments, causing significant stress and uncertainty.

After reading reviews on other platforms, I noticed that similar experiences have been reported by other customers.

I have fully cooperated throughout the process and only expected transparency, a legitimate explanation, and a reasonable timeframe. Unfortunately, that has not been my experience with Kroo Bank.

I found out getting interest in direct account is amazing

I am waiting for a reason as to why my account has a temporary lock. I echo not being given a reason as to why this is happening!! The worst situation to be in especially as it is my benefits and I am disabled and unable to fend for my self!!