Kroo Bank Ltd Anmeldelser 

Great app really easy to use, rapid service and great products.

You blocked my new account 😒

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My experience with Kroo has been beyond frustrating.

I provided my bank account details, and Kroo confirmed they had received them. I was then told that my funds had been processed and would arrive within 2–3 working days.

Thirteen days later, the funds still haven’t arrived.

Now, instead of explaining where the money is, Kroo is asking me to provide my bank account details again.

So let me get this straight: first you confirm you’ve received my account details, then you confirm the funds have been sent, then after nearly two weeks you ask for the same account details again?

Which is it? Did you receive the account details or not? Were the funds sent or not?

The lack of consistency, transparency, and accountability is astonishing. When a bank can’t provide clear answers about a customer’s money, that’s a serious problem.

Very disappointing experienc

Card came quickly, everything super easy to set up.

I’ve had a very poor experience with Kroo. My account was suddenly restricted after a payment was flagged for review, and I was asked to provide three months of full, unredacted bank statements from my external account.
Kroo repeatedly states that “the safety of customers is of the highest importance,” but as a genuine customer, the experience does not make me feel safe at all.
While I understand banks have regulatory and security obligations, the process feels excessive, intrusive, and disproportionate. My account is effectively frozen, I cannot use basic banking services, and I was told I could not even close my account unless I complied.
As a genuine customer with no wrongdoing, the experience makes me feel treated with suspicion rather than trust. The communication feels rigid and unhelpful, and there is little consideration for privacy or proportionality.

Easy, professional & quick.

All great
Fantastic service

I Joined with this bank recently. Sofar Im very pleased with this bank. So user friendly and customer service is remarkable. Hoping to keep continue with this bank

It's so easy to use banking even though I don't use it much

What a pleasant surprise to call a bank, have your call answered within 2 minutes, to speak with someone English, and to have your problem sorted straight away!

Amelia was excellent, and made sure my issue was rectified by herself without the usual being passed around the houses like high street banks!

Just can’t get hold of anyone there are a few issues that need to be ironed out I can’t get answers too

Hassle free

Started off well but then they froze my account and couldn’t use my Kroo card. Rang customer service several times but they couldn’t help or give me a timeline of when the issue would be fixed. Decided to move on and open a current account from a traditional high street bank. So to be quite honest I cannot recommend them .. so look elsewhere.

Avoid this bank if you value access to your own money.

Kroo suddenly restricted my account and left my funds inaccessible for an extended period while providing almost no meaningful communication. Despite fully cooperating and submitting all requested documents immediately, I received little more than generic scripted replies and empty promises that “the team will get back to you”.

What makes this even worse is discovering how many people report the exact same pattern:

* sudden restrictions
* frozen balances
* vague AML reviews
* poor communication
* and customers left completely in the dark

A compliance review is one thing. Treating customers like liabilities while withholding access to their own money with no transparency is another.

This experience destroyed any trust I had in Kroo. I would never use this bank again, and I would strongly warn others not to rely on it for salaries, savings, bills, rent, or any important financial responsibilities.

When a bank fails at communication, accountability, and basic customer confidence, it stops functioning like a reliable bank and starts feeling like a risk.

I'm not recommend this bank I really wanted to give them a good go but they are known for blocking payments for no reason and then leaving you stuck when you need to send the money somewhere because they lock the balance you don't get the money and you can't use it on the account either extremely unacceptable.

This review is genuine if Kroo keeps abusing the removal system you will be reported.

Easy to deal with fast responce and set up

Pay day and they froze my wage coming into my account. Had to send wage slip to prove was my money. Tried to transfer money out to pay mortgage and they froze that, then froze my whole account and card without explanation. Seen reviews about this and now it’s happened to me. No valid reason whatsoever. Nothing dubious. So goodbye, cannot recommend because suddenly you can’t get your money and nobody cares. Faceless bank-be warned! These people care nothing, from the reviews here that clearly demonstrate, about the lives they destroy. They are evil and full of hatred and should be stopped.

No good service. They jut closed my account. I just received some money from frind . They time wat bank. They don’t have payment review team just block payment and closed my account. Time wasted

I would not recommend Kroo to anyone who relies on their bank account for everyday living expenses.

Kroo restricted my account without giving me access to my money, and the impact on my family has been devastating. Because I can not access my funds, I am unable to buy food, nappies, or other essentials for my children. My electricity and gas were cut off, leaving us without heating, hot water, and light. Ive also fell behind on rent and faced the risk of losing my home.

The restriction meant I could not afford transport to take my children to school or get to work, putting my job at risk as well. The stress and hardship this caused to my family has been overwhelming.

I understand that banks sometimes need to carry out checks, but in my experience Kroo did not take into account the severe financial hardship this was causing. When a bank freezes your money, the consequences can be immediate and serious.

Based on my experience, I would strongly advise anyone to think carefully before using Kroo as their main bank account, especially if you have children and depend on access to your money for essential living costs.

My account has been restricted, I’ve got all my money in there I CANNOT feed my kids, my kids are going hungry, I have sent proof of where my funds came from / the reason they closed it

DO NOT USE THIS BANK THEY ARE TAKING FOOD OUT MY CHILDS MOUTHS WE ARE GONNA END UP DEAD 😭

I have no support off family my only income is in that bank!!

Edit : I have been in touch with customer help but everyone is useless!!! We haven’t ate in 3 days because of this. £1000 in the bank, my whole wages for the month! How are we going to survive ?

Update : still nothing from Kroo, how can they do this to me and my chidren? You’re impacting my life ! I can’t feed my children I’m gonna loose my job my home, I can’t pay rent I can’t get to work I can’t pay basic bills ! The impact this is having on my mental health is horrible