Klass Wagen Austria Anmeldelser 96

Great car, great service, excellent availability by phone for questions regarding the booking, great price.

I really liked the attitude of the staff towards the customers, everything was at the highest level, and special thanks to Artur, a person who knows his business and will help you with all your questions... I hope to see you soon

Respectful staff, good price and excellent service also new and clean car. I will definitely rent again from Klass Wagen.
Thanks alot

Great value for money. Get the comprehensive insurance for peace of mind.
The request for pick up is one way communication. It would be great if someone could send a confirmation message.

I strongly advise everyone to avoid Klass Wagen. My experience with them has been a nightmare involving inconsistent fees and what feels like a calculated attempt to charge for pre-existing damage.

The Issues I Encountered:

Impossible Inspection Conditions: I picked up my car at 12:30 AM in pitch-black conditions during heavy rain. As seen in my photos, the car was covered in water droplets and glare, making it physically impossible to detect minor surface scratches. Upon return they claimed two tiny scratches, charged me €250 without my agreement.

Unauthorized Deposit Amount: My booking voucher explicitly stated a maximum deposit of €2,300, yet they blocked €2,600 on my card and but 2300 in the contract.

Hidden & Inconsistent Fees: While the contract I signed in Vienna listed the Administrative Fee at €100, the "Penalty Notification" I received from their Hungary office suddenly increased this fee to €150.

Unprofessional Staff: At the time of pickup, only one agent was available who acted as agent and shuttle driver, stated he was in a rush to collect other passengers from the airport. When I requested a physical copy of the contract to review the terms, I was told it would be emailed and that I should read it there. My signature was taken under pressure of time.
He did not even take me to the car for inspection, just gave me the key and left. The car was parked in pitch black dark outdoors and I had to stand in a cold dark rainy night to take the picture.

During the return process, I explicitly informed their representative, Mr. Khachatian Artur, that I did not cause the scratches identified. However, the process was rushed when a colleague interrupted to complain that he was taking too much time with me. His exact words were: "You are with this customer for 15 mins". I felt pressured to sign the return document simply to leave the premises, despite my clear verbal disagreement with the damage assessment.

Unable to provide Evidence: They were unable to provide for "time-stamped, high-resolution photos" of the car from the previous return (before my rental) to prove those scratches weren't already there.

Final Warning: This company admitted to "errors" in their initial communication with me, yet they still pursued these unfair charges. If you value your money and your peace of mind, do not rent here. I am considering reporting this case to the European Consumer Centre (ECC).

Prompt, friendly, service.

Car was clean and ready to go at our arrival.

For us was a vip service..

Thank you for your convenience

I found the service to be good. We were picked up at the airport and handed over the keys to the car. Everything went smoothly.

I was a little suspicious when I had to put the damage deposit down and was provided with a long list of items that we could be charged for, but when we returned the vehicle, there were no issues. The staff was very helpful when we dropped off the vehicle to get us back to our airport hotel

Iulian got us set up with our rental and made sure we were all taken care of very well. Very professional throughout the process.

It was very nice service by the Klass Wagen. Also Mr. Titi was so kind and helpful.

Car was very nice. Staff was great. All was super good.

Staff are great and helpful, Cars are clean and prices are good.

good car, friendly staff, flexible.
insurance always an issue, what to insure, local or not.

Prise en charge parfaite et prestation au top. L'équipe est professionnel et super serviable. Je recommande et je reprendrai sans hésitation.

Artur was very helpful and got me to the airport in good time 👍

very good 4 star because of location
staff was good specially uthan very helpful
thank you