Kitchens plus Bathrooms Anmeldelser 

1.645
TrustScore 4.5 ud af 5

4,3

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Bedømt til 5 ud af 5 stjerner

From start to finish we were delighted with the service and attention to detail we received. From the home appointment which offered great suggestions and new ideas to the schedule of work from our Pr... Se mere

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Bedømt til 5 ud af 5 stjerner

We got our kitchen done with kitchens plus bathrooms and it is honestly the best decision we ever made. The kitchen is absolutely stunning and everything we wanted for a fantastic price. The team were... Se mere

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Bedømt til 5 ud af 5 stjerner

Bathroom & En Suite finished in 4 days!! Looks mint from the initial design by Andrew K and survey by Lewy. Superb installation lads Steve O & young Tom (works his nuts off that lad) The Sparky Gary... Se mere

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Bedømt til 1 ud af 5 stjerner

Absolute disgrace. Shoddy work had front window fitted 4 times. Kitchen an absolute wreck came out to fix issues with kitchen and broke granite sink. Sink is broken again and after plumbing inspection... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Køkkenrenovering
  2. Badeværelsesrenovering

Skrevet af virksomheden

Welcome to Kitchens Plus Bathrooms, the leading specialist in kitchen, bathroom, and bedroom renovations in the North East, celebrating over 27 years of excellence in home improvements. Visit our state-of-the-art showrooms in Retail World, Kingston Park, and Washington to explore the latest designs and innovative solutions tailored specifically for your home. Our commitment to quality craftsmanship and customer satisfaction drives us to provide not just renovations, but transformations that rejuvenate your living spaces. Whether you're looking to modernise your kitchen with cutting-edge appliances and stylish cabinetry, create a spa-like retreat in your bathroom, or turn your bedroom into a luxurious sanctuary, Kitchens Plus Bathrooms is your trusted partner. We offer a free, no-obligation quotation, ensuring that you have all the information you need to make your dream home a reality. Our dedicated team of experts will guide you through every step of the process, from initial design to final installation, with meticulous attention to detail and a personalised touch. Call us today at 01912 123456 to schedule your consultation. Let Kitchens Plus Bathrooms help you enhance your home with beauty, functionality, and style.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,3

Alle anmeldelser

(1.645)

60 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Mark did an amazing job designing my…

Mark did an amazing job designing my bathroom exactly how I wanted it! Great job!

22. marts 2024
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Dear Vlada, thanks very much for your feedback about Mark, it’s lovely to hear and really appreciated.

Bedømt til 5 ud af 5 stjerner

We had Andy the designer today

We had Andy the designer today , Spent a lot of time to design our new bathroom .
Great service & advice .
Hopefully can accept the quote in due course.

19. marts 2024
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Dear Joan, thank you very much for your feedback about Andy, we really do appreciate it and I hope we may able to do business with you in the future.

Bedømt til 5 ud af 5 stjerner

Chris designer

Had Chris out for an appointment on a kitchen Chris designed me a beautiful kitchen and give me a great quotation unable to proceed at this moment but certainly be back when things are different thanks for your time Chris

19. marts 2024
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Dear Cynthia, thanks very much for your feedback, it’s very important to us and greatly appreciated. I do hope that we may be able to do business with you at some stage in the future and thanks for allowing us the opportunity to provide you with a quotation.

Bedømt til 5 ud af 5 stjerner

Chris designer

Where start had chris out to design me a new kitchen chris has went through all options colour ect chris very polite and very helpful can't wait for my new kitchen would highly recommend

18. marts 2024
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Dear Mrs Marshall, thanks a lot for your feedback about Chris, it’s greatly appreciated and obviously lovely to hear.

Bedømt til 5 ud af 5 stjerner

I highly recommend this company

I highly recommend this company.
My wife and I recently had a full kitchen refurbishment including the removal of an interior wall.
From start to finish the communication and workmanship was to an excellent standard.
Fantastic customer service
Huge thanks to all those involved.

8. januar 2024
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Dear James, thank you very much for taking the time to post your review, it’s greatly appreciated and I’m thrilled to hear how happy you are.

Bedømt til 5 ud af 5 stjerner

Excellent quotation process, thank you!

As a recent first-time property buyer, this is my first experience of getting a bathroom quote. I had no clue where to even start and no idea of options or prices. Adrian was fantastic. He walked me through everything step by step, from how the company worked, and how the order and installation would work, to every single detail of what my dream bathroom could be.

He was patient while I looked through the brochures and photos. He answered all of my silly questions. He guided me through making decisions on layout and style and made a fabulous design on the laptop to show me.

As I have only just started looking into getting the bathroom done, I decided not to go ahead with the quote today. But I really appreciate the time and expertise that went into the quote and will most certainly keep the company in mind, should I decide to go ahead with the work.

15. marts 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Jo, thank you very much for your kind words about the service provided by Adrian, it’s really appreciated and I do hope that we may be able to do business together once you’ve looked around elsewhere and compared the service on offer.

Bedømt til 5 ud af 5 stjerner

Chris designer

Chris provided me with a free design & quote. The appointment lasted about 2 hours & Chris was very friendly & explained everything really well. He was really professional & gave me a lot to think about. Would highly recommend Chris & the company.

15. marts 2024
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Dear Helen, thank you very much for your feedback about Chris, it’s very kind and lovely to hear.

Bedømt til 5 ud af 5 stjerner

Very professional

Very professional, helpful and friendly. He made it so easy for us to choose our new kitchen.

11. marts 2024
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Dear Deborah, thanks a lot for your review, it’s greatly appreciated.

Bedømt til 5 ud af 5 stjerner

Very comprehensive and friendly service

Chris the designer was great, friendly and knowledgeable.
He spent a huge amount of time with us helping us to secure the kitchen we wanted.
Would use again and recommend

9. marts 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Mick, thanks very much for your feedback about Chris, it is really appreciated indeed.

Bedømt til 1 ud af 5 stjerner

Trying To Over Charge

1st off i want to say the gentleman who came to see us was polite, friendly and easy to get on with. Where it all went wrong was the price, quoted just over £13,000 and before i even opened my mouth there was £4000 in discounts which i felt annoyed about because in my mind i'm already being over charged £4,000. He spoke with his manager (i'm guessing thats who it was) and he was trying close the deal by bringing the price down to around £5000, (The good old line 'if i can would you') In the space of 15 mins the original price dropped by around £8000. That for me is not the way to try and get someone's business, i felt like i was being ripped off so didn't go ahead with it and will use someone else. I can't help thinking how many people accept the 1st offer and end up massively over paying. If the sales manager or whoever is in charge is reading this then you seriously need educating on sales and the correct methods on how to close and look after your potential customers.

4. marts 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Carl, thank you for your feedback, it’s very important to us. I’m sorry that your experience is not what you or I would have expected it to be and I’d like to look further into this. If you can kindly provide some further information I will investigate and come back to you in due course. Thank for highlighting this to us.

Bedømt til 5 ud af 5 stjerner

Can't recommend enough

From start to finish, this has been a much smoother experience than I anticipated.
Design/survey team were great, from laying out the different options to working out the best layout.
All the tradespeople involved have all been professional, efficient and delivered great quality work.
The office staff were equally great in checking progress and satisfaction throughout and sorted out a small delivery issue promptly so that everything was still finished on time.

26. februar 2024
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Dear Cedric, thanks very much for your feedback, we really do appreciate it.

Bedømt til 5 ud af 5 stjerner

5* Service from Chris

Just want to say a huge thank you to Chris at kitchens plus Bathrooms for helping me and Anth pick the perfect kitchen for us. Also Chris was friendly helpful and had great knowledge and knew exactly what we wanted. Cant wait for the kitchen to be installed. Everything was hassle free no pushy sales pitches Chris just understood what we wanted and managed to get us a good price all in. So thank you so much... Chris should get a pay rise for going above and beyond. Thank you again Sam and Anth A****

21. februar 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Sam and Anth, thanks so much for your lovely review about the service provided by Chris, it’s brilliant to hear and really appreciated….I’m sure he’ll be delighted to read it and no doubt he’ll be banging the door down for a raise!! Thanks again.

Bedømt til 2 ud af 5 stjerner

Personally I would avoid.

I’m after a new bathroom so after seeing them advised on Facebook and previously hearing about them on the TV I thought I would give them a ring for a quote. Bear in mind I don’t really have a big bathroom and even the salesman said wasn’t big enough for a walk in shower as well as a bath so the quote really shocked us.
They would not agree an appointment unless my self and my husband were present. So we booked a Friday evening as one of the only evenings we are both home together. I have had a couple other quotes usually 20mins ish but the ones who have done designs around an hour.
A guy called Arron arrived 630pm and did not leave til 10pm!!!
We were not told at any point they would sit over us all night. We have an autistic son too who was clearly unsettled which I made a point of mentioning and the appointment was dragged out massively.
The salesman himself was a pleasant lad and very helpful at first. He asked our budget which we told him and he asked if anything we definately wanted or didn’t want. At this point he should have really said what we wanted would not be in our price range and ask if we would want to go any further at that point or even explain how long the appointment would have taken.
A lot of time showing us different taps and brochures before he even went to go to look at the bathroom. He explained the difference between their “quality items and extensive guarantee” and compared them against the likes of wickes, wrens, b&q etc. I actually made a point that I did not think there was anything wrong with their products after having bathrooms and kitchens fitted from them before I was very happy and they were extremely long lasting.
Arron continued to design the bathroom and gave us a quote. £19,000 for a small bathroom. I told him that was well out of our budget and no way we would pay that. My husband even asked him at the beginning surely you knew the price would be those sort of figures which he nodded but went on to say that he once had a budget from a couple of 7,000 and they continued to spend 14,000. We thanked him for his time and said that we would not be looking at paying that especially with us being cash buyers. He then rang his supervisor whilst still here to inform him that we had declined.Who offered us a first time buy of 15.5k. Again we declined.
We were grateful and appreciated his time spent on the design and felt so bad he had give up so many hours but that the price was so much more than we have previously had quoted. He did say he would price up using other stock “q4” and get back to us over the weekend which he has not.
This morning I had two missed calls whilst at work and then another call which I answered. Was yet another salesman who explained that miraculously they had a cancellation and willing to give us our bathroom at rock bottom price so that their tradesman would not go out of work and willing to take the hit. I let him speak for the first few minutes but at that time I was busy reading the reviews on here and saw that people had declined the first two offers then were getting a half price quote. He said another member of staff would come out to double check and give me a final quote there and then. i refused and said I am happy to have the quote sent to discuss with my husband but I am not having anyone else coming in the house so they surely got everything they needed in the 3.5 hours they were here on Friday. I also explained how we were not happy because the salesman allowed the appointment to drag on all that time knowing fine and well it would massively not be within budget, how our son was so distressed about the stranger in our house for that length of time; and told him as feedback that their sales people should ask a budget and get an idea what the customer would like and if it’s not in their range they should be asking if they wish us take the appointment any further at that point so doesn’t waste anyone’s time.
Once I said that his words were well I will leave that there and quickly went off the phone so I did not even hear their third and final offer.
If it wasn’t for how pleasant Arron was my review would have been 1 star.

16. februar 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Kerry, thank you for your feedback, it is very important to us. I’m sorry to hear that your experience was not as we would wish, and would like to look further into the content. If you could kindly provide some further information, I will investigate and come back to you in due course. The name Aaron isn’t actually anyone that we have representing us so I’d like to find out more about that too. Thanks again for highlighting this to us.

Bedømt til 5 ud af 5 stjerner

Bathroom design

Andrew Designer was so friendly & explained all the services . He told us that the bathroom supplied would be British manufactured and has a lifetime guarantee. He also went through all time lines for installation & payments. So looking forward to seeing the bathroom completed.

13. februar 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Juray, thanks very much for your feedback about the service received by Andy, it is greatly appreciated.

Bedømt til 5 ud af 5 stjerner

Just had our new kitchen completed

Just had our new kitchen completed.
Everything was well orchestrated with the tradesmen, plumbers, electrician, plasterers, fitters and flooring ect.
They went beyond expectations by putting in window sills and skirting for us.
Kitchin is of high standard and we love it!
Bathroom and windows next for us i think!

9. februar 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear David, thank you very much for taking the time to post your review, it really is appreciated. I’m thrilled to hear how happy you are and look forward to helping you again in the future when you’re ready to improve again.

Bedømt til 5 ud af 5 stjerner

Just had a quote from Andy.

Just had a quote from Andy.

Great service.

Looking forward to my bathroom being fitted.

3. februar 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Gillian, thanks very much for your feedback about the service given by Andy, it’s really nice to hear and greatly appreciated.

Bedømt til 5 ud af 5 stjerner

Chris recently sold us two new…

Chris recently sold us two new bathrooms and a composite front door. He was very professional and friendly throughout, he made the whole experience painless and enjoyable. He gave us a great price too and his after sales care has been absolutely faultless. Thank you, Lesley and Trevor

18. januar 2024
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Dear Lesley & Trevor, thanks very much for taking the time to leave feedback about Chris, it is greatly appreciated and I’m sure he’ll be thrilled when he reads this.

Bedømt til 5 ud af 5 stjerner

Great fitter

Great fitter, did the job on his own,despite it being a bigger kitchen. He had to do lots of repairs to the edges of the ceiling left by previous workers, did a lot of extra work. Made adjustments to fridge freezer as the door had warped did dishwasher fitting and the new plinths top and bottom are lovely. Electrician put great new light fittings in, that don't ever need replacing. Andy the fitter is a top bloke, great humour. It looks lovely.

16. januar 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Margaret, thank you very much for taking the time to post your review, it’s warmly welcomed by us all. I’m delighted to hear how happy you are with the installation done by Andy and I’m sure he’ll be delighted to read this so thanks again.

Bedømt til 5 ud af 5 stjerner

Excellent

Chris
Chris called today to give a quote for a new bathroom.
Chris was very polite,professional and helpful throughout the whole process making it a more delightful experience. Now can't wait to finally get the bathroom fitted. Thank you so much for your help Mr & Mrs Carter

8. januar 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Victoria, thanks very much for your feedback about Chris, it’s lovely to hear and greatly appreciated.

Bedømt til 5 ud af 5 stjerner

Andy Designer was so friendly &…

Andy Designer was so friendly & explained all the services . He told me that the bathroom supplied has a lifetime guarantee and all old stuff was taken away. He also went through all time lines for installation & payments.

5. januar 2024
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Besvarelse fra Kitchens plus Bathrooms

Dear Anne, thanks very much for your review about Andy, it really is appreciated and great to hear.

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