Karhu Anmeldelser 

Maat klopte niet voor mij, dus schoenen teruggestuurd - geld nu, na 1.5 maand, nog steeds niet terug. Ze vroegen naar m'n verzendbewijs (die ik nog had), maar nog steeds m'n geld niet terug. Incassobureau nu ingeschakeld, daarvoor waarschuwen hielp ook niet. Dan maar verdere stappen ondernemen, maar wees gewaarschuwd! Niet te vertrouwen dit bedrijf.

Stay away, i’ts a chiness site, They Call them self Karhuskodenmark.com But it’s not danish. It’s a scam.

De Karhu schoenen zijn een miskoop geweest. Ze zijn van slechte kwaliteit en gingen binnen vier maanden kapot bij de rand bij de enkel en de veters. Toen ik de klantenservice belde, kreeg ik geen enkele compensatie of garantie. Ik vind dit merk een afrader als je waarde hecht aan kwaliteit en service.

Horrible. I purchased a pair of shoes from retailer Fleet Feet. The sole separated (split in two) within four months. Initially, Karhu replaced the shoes, which was great customer service. The replacement pair split at TWO months. I WALk in these shoes. No running. No intense activity. The company refused to acknowledge the defect in the manufacturing and offered 25% off a new pair. Absolutely pathetic. I was told the supervisor cannot be reached even by the customer service reps. What? Worst customer service EVER. No stars.

Zeer slechte ervaring met dit bedrijf! Mijn Karhu schoenen zijn na 3 maanden al stuk! Karhu weigert deze te vergoeden. Als reden wordt dan gegeven dat mijn voet langs de schoen heeft geschuurd........

Terrible customer service. The laces snapped on my shoes after wearing them a handful of times. They have to send me new laces or even let me buy new laces. Very slow to reply to any message and now have asked me to send the shoes back at my own cost to determine if they are faulty. Terrible customer service - I would not recommend buying from them directly.

Wish I'd checked here first! Saw some trainers and decided to pay full price from the official website as out of stock on lots of discount sites. They've sent the wrong size shoes (11vs 10 I ordered) and are now saying I have to pay to return them. Requests to send the correct item have been dismissed - communication has been quick but they're not budging. So I'll have to get a refund from my credit card co as they're refusing to send the items I ordered. Frustrating as they're lovely shoes!

Zeer slechte ervaring. Kapotte sneakers ontvangen. Na overleg met hun klantenservice teruggestuurd en zou mijn geld terugontvangen. Na het retoursturen hoorde ik verder niks. Geen bevestiging van ontvangst en wanneer je je geld terugkrijgt. Dus zelf maar contact opgenomen. Anderhalve maand en veel mailtjes en telefoontjes verder nog steeds mijn geld niet terug. Ze wilden nu ook mijn verzendbewijs hebben. Gelukkig had ik die nog. Maar ook dat blijkt nog niet genoeg om mijn geld terug te storten. Steeds moet ik 'wachten' omdat ze de vraag nu weer ergens hebben uitgezet. Zeer klantonvriendelijk en onbetrouwbaar. Wees gewaarschuwd.

Netjes verpakt, leuke site en snel geld terug ontvangen.

Trainers 'lost in transit. 2 months later still no refund

Sadly I didn’t read these reviews before placing an order with karhu (uk) ps there isn’t a Karhu uk as they come via mainland Europe. Ordered trainers almost 4 weeks ago and never received them. Having to chase both Karhu and FedEx and now requesting a refund. Shame as trainers looked good but will now never know. Customer service friendly but not very good - never respond or give timescales for any resolve.

I placed an order over a month ago now on the Karhu Canada site. Having read a few of these experiences, I am now fairly certain that this was a fake site or scam.
I have obviously not received anything!
The order was placed online and forwarded to PayPal where I paid a 'Mr James Bogaki'. I assumed he was a distributor?! Still no idea who he is as nobody has replied to my emails!
I have been provided a tracking number, via the pay pal updated shipping page and it looks like the order has originated from Paris and currently in NY. I live in Canada! I am doubtful that i'll receive this order and even if it does magically turn up, I'm guessing there will be damage.
Multiple emails to both the main Karhu website and Mr Bogaki have resulted in zero replies and a lot of wasted time. VERY DISAPPOINTED.
I am hoping that the one saving grace is that they made me pay via pay pal - I have already submitted a refund request.
AVOID this company or at least buy from a store. However, I won't be supporting any business that clearly treats customers so badly.

If you are considering making a purchase from the official Karhu website, you might want to think twice. In the event of any issue, no matter how small, don't expect their customer support to even reply to your emails.

Although Karhu produces high-quality products, its poor sales approach could potentially lead to its downfall. I have been buying their sneakers for years through local stores in my city. I felt really connected to their brand. But now, I am quitting.

Ik heb 9 maart schoenen besteld en nog steeds niks binnen. Ik had mails gestuurd en ze zouden het oplossen, maar nog steeds niks meer van gehoord. Ik wil mijn geld terug. Wat een slechte service!!

Last 2 orders, first one after 3 weeks of waiting was advised item is not instock and they would refund money ( why let me order trainers that are arnt in stock? ) After 1 month was issued refund.

Second order recently has been 3 weeks since ordered trainers,firstly Karhu said the courier has had some issues,then was advised courier is sending item back? Now been advised they will refund when they receive trainers back which can take up to 30 days for refund?

So that means I could wait in total 2 months for a refund due to problem with courier?

Overall have spend 3 months ordering / sending emails,and the emails I get back are not even acknowledging my frustration?

I will now make official complaint,great trainers poor customer service 🙃

Terrible customer service and webstore experience.
I ordered two pairs of shoes from the official karhu.com site. I waited 2 weeks and sent an inquiry about my order. They replied that the order has been returned to the sender due to a "technical fault". They promised to send the money back, because the shoes could no longer be sent for some reason (apparently the right sizes were no longer in stock). I waited for my money and I got the money back for the other shoes after about a week of waiting. I still haven't received my 95 euros back for the other pair of shoes and more than a month has passed. I am in the process of filing a complaint with the national consumer protection agent.

Slechter dan dit wordt het niet. Order geplaatst. Niets gekregen. Van het kastje naar de muur worden gestuurd door de onvriendelijke klantenservice. Na 2 weken nog steeds geen order te hebben ontvangen. en elke dag te hebben gebeld, heb ik inmiddels schriftelijk de koop ontbonden. Gelukkig het geld teruggestort gekregen. Ik hoef nooit meer iets met dit bedrijf te maken te hebben. Schandalig bedrijf!

Awful experience. Tried to purchase the same pair of shoes twice, only to chase shipping for over a week. When customer service responded they blamed a system issue, and then that the shoes were out of stock despite still showing as being in stock over 10 days later. No apology - was told to “try purchasing (a third time) to see if they were now back in stock”.

Arnaque, fuyez!!!
A ce jour aucune nouvelle de ma commande passée le 14/11/22.
Malgré plusieurs relances de ma part auprès du service client je n´ai reçu aucune réponse. C’est une honte.

Don‘t order there terrible customer service, not able to send an order confirmation, find an order in the system, even not able to receive an e-Mail. Oh no Madame, you know what? There are a lot of fake Karhu websites, this is not our problem if you order there. The management of Karhu should hear that, this is the best way to lose new customers, cause fake websites are a problem for Karhu sales turnover. Good bye!