Karhu Anmeldelser 

Really great customer services. I made a mistake with my order which Markus rectified within an hour, which was greatly appreciated.

Genuinely horrible customer service. I'm actually blown away by how bad it is. I made my first direct purchase from the site using the first time discount. At NO POINT during the transaction was I made aware that the purchase would be final sale. Received the shoes and wanted to return them only to be fed a contradictory return policy. Here's the verbatim text that accompanied the denial of my return request: "Products purchased at a discounted price can / will be accepted, but all return shipping costs are to be paid by the recipient." According to this I should be allowed to return. I was not given a reason for the denial.

I pointed out that the return policy seemed to contradict itself and was promptly ghosted. They literally just never responded to my email. The worst part is that before this transpired I actually purchased a second pair in the interim that I wanted to keep, and even that wasn't enough to get them to work with me. I guess the goal isn't to retain customers - what other reason would there be to prevent someone from returning their very first order? I was shocked to find out that these items were final sale - why not disclose this before the transaction is completed? This feels quite predatory, especially given the response (or lack thereof) from customer service. Is this company going under? Are they that desperate for revenue that their preference is sticking customers with unwanted merchandise? This has totally altered my perception of the brand for the worse.

Worked to find a good solution and were helpful even if they didn't have to be

Après un achat réalisé par paypal, j'avais contacté le service client pour échanger la paire qui était trop petite. Je n'avais pas obtenu de réponse

Mes messages initiaux ont semble t il atterri dans les spams mais le service client de Karhu, alerté par cet avis, a parfaitement corrigé la situation malgré.

Je les en remercie.

Markus helped me with my broken product. Everything went smoothly and the service is top notch. To the complainers give companies some time not everything has to be done in fracture of second.

After few weeks waiting to receive a credit for return, I was assisted by Markus. I really appreciate the way he explained the problem, his attitude and even more the fact that 2 days after speaking with him, the credit was on my account.

@Karhu, keep this employee happy because he really cares!

Markus did a great job helping me with my shoes en replies fast!

Nice service.

Fijne hardloopschoenen en nette communicatie rond de verzending.

Markus from customers service was great ! He gave me a 10% discount although it was an already discounted shoes.
Thank you!

Commande passée le 29 novembre 2024, Karhu m'informe que le colis n'a pas pu être livré et qu'il a été retourné à l'expéditeur le 12 décembre 2024 ! Nous sommes le 11 mars 2025 et j'attends toujours le remboursement de ma commande...SAV inexistant et incompétent ! Je regrette de ne pas avoir regardé les commentaires avant d'effectuer ma commande

I had a quick question and it was answered within minutes in the chat on their website. I was glad for the quick clarification.

Fast reply,very very professional and helpful!

Expérience absolument détestable pour une commande de paire de lacets on me renvoie vers des distributeurs vers des vendeurs qui eux-mêmes peuvent pas commander de lacets il y a strictement aucun service client il faut boycotter cette marque à moins qu'elle ne se décide à répondre à ma demande

UPDATE: Après bientôt 3 mois j'ai enfin eu gain de cause. Mais franchement c'était pas gagné, passez par le chat dans leur page de contacte, j'ai l'impression que ca a plus d'impact.

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Commande passée il y a 2 mois, toujours pas livrée. Apparement ils enquêtent mais visiblement on a pas affaire à Sherlock Holmes vu le temps que ca prend. Service client désastreux et à la limite de l'irrespect dans leurs messages.
On attend toujours le remboursement, si leur enquête aboutie avant que Xavier Dupont de Ligonnès soit retrouvé.

Obwohl ich die Schuhe sehr schön finde, ist der Kundenservice eine Katastrophe. Ein paar Schuhe wurde angeblich nicht retourniert und über Monate habe ich versucht eine vernünftige Antwort zum Stand der Retoure zu bekommen. Es kam immer nur die Standard Antwort "es wird sich jemand in 1-3 Tagen bei Ihnen melden". Nie kam auch nur ein Hauch ohne, dass ich nachfragen musste.

Ich gebe jetzt auf, aber als Kunden haben sie mich für immer verloren. Viel Freude an den 110€!

J'ai fait l'erreur de commander sur leur site, à la réception des chaussures bon de retour absent dans la boite ! et maintenant la communication est impossible avec le service commercial qui fait semble de ne pas comprendre ma demande.
Résultat mon argent est chez eux, et le délai des 14 jours pour le retour va passer ...

Ik stuurde een defect item terug, ik wacht nog steeds op terugbetaling... Triestig bedrijf. Koop hier aub nooit iets.

Avoid ordering from Karhu. No return label, instructions in the pack are directly misleading (they ask you to create your own return label in these terms: "For the return label you will need your order number (example order number: SO1234567)". This does not work, with the website saying that all items for this order are already registered. The customer service on the phone then say you should use a different number instead, and deny that the instructions are wrong. Once you then try to use the (secret) correct number, the system allows you to insert your reason for the return, then fails to display any options for the method of the return, freezing above a black box. Fortunately I had stayed on the line and demanded that they email me the return label – but essentially, the only way to get a return label is to waste a lot of time on queuing and then persuading the recalcitrant customer service on the phone that their instructions are as incompetent as they are. And from the other reviews, I can see that they still tend to fail to make the actual return payment, so it will probably have to be a regulatory complaint to get any money back. What a mess.

Na eerste regenbui liepen de kleuren van de sneakers door elkaar. Karhu weigert een refund.

Still waiting for a refund after two months. Customer service isn’t responsive. I hate this.