Karhu Anmeldelser 

fast delivery. great customer service and a loving pair of shoes.

Fast and very helpful customer service. Contacted them about a fault on one of their products and they were quick to respond with multiple possibilities to proceed.

I am very satisfied with the service and the brand. The shoes look good, feel sturdy. I had a small issue, and that was dealt efficiently with customer service you no longer see in our days.
Already expecting my second pair. I got to know the brand from the movement of starting to turn to European companies. Initially risk taken as there is no place to try them locally in my area, so after reviews and size charts I found my number, and it fitted greatly.
Hoping the shoes will last.

Quick and professional response to my query and need for replacement shoes. Very good service.

After a wear and tear complaint i got sent a new pair of shoes without hesitation by Karhu. Very customer friendly and thoughtfull :).

Emailed their customer service link they provide on their website prior to shipment of products to let them know there was a qty purchase mistake if they could adjust prior to shipment. No one responded in 48 business hours. Even if they couldn’t an email response from a human would have been so nice. I received the products. Not high quality. None of the shoes fit even following the guidance of the suggested purchase sizes. Went to follow the QR code on the packing slip and only ONE of the five shoes can be returned. I read the return section prior to purchasing and even the packing slip does not read the sale items are final sale. Highly disappointed in the customer service, the quality, and the overall experience. I’m stuck with so many shoes that don’t fit. I was hoping these shoes would relieve the third trimester joint pains.

I ordered my shoes which were the wrong size. After returning Markus was able to support with a refund and very helpful.

i needed to return my (fully returnable) order from Karhu US. the link for returns provided on Karhu’s website did not work & only after several emails & trying to message customer service did i get a response almost a week later (they require you send your return within one week of receiving it) telling me that they had site issues & would try to address it soon with no timeline or other information. i printed my own shipping label & sent it back following the guidelines on their website, only to receive an email two days after the return window telling me they had fixed the link for returns… which i then checked & it was NOT true. i emailed them back letting them know the link for returns was still down & sent the tracking link for my return, which arrived to their warehouse 10 days ago. i have not received any communication back nor a refund for my return. the response time of 1-2 days they state on their website is not at all what i have experienced, & in the event i get any response at all, it is not accurate, knowledgeable, or helpful. order #US47886. i want a refund in full processed as per the return statement on your website.

I placed my review on us.Karhu.com store, but it's been removed because I gave it 1 star due to a "design flaw" so I'm adding my review here. I purchased my first pair of Ikoni Trail 1.0 (Blue) on December 3, 2022 - size 11 - within few months the fabric started to separate from the thin rubber tape creating 0.25-, then 0.5-inch hole. I took a picture of it and sent it to Karhu' customer support - the response was "There is no problem with the shoe. It's something else". I tried to glue it back together but it didn't really work, so after 9 months of using it I had to dump it (the sole was still in like new condition). Purchased my second, exactly the same pair on September 11, 2023 - this time a half a size larger - 11.5. Again, after few months I noticed the same thing happening - new holes at the top of the shoe. This is so disappointing. I have owned at least 5 Karhu running shoes and never had a problem with those except with these two. I'm done with Karhu.

After 2 months one of my shoes had a tear. After contacting support it was deemed a quality control error an i could choose a replacement pair.
Great!

I found a shop here in Rotterdam and I decide to give a try to the sneakers. I tried the size 35.5 in Fusion 2.0 but only dark colours were available and I wanted to try one with Beige/Green but when I receive them (parcel) I realized that the size 35.5 I ordered was too big :(
It was a different 35.5 that I tried here in NL, so I was forced to send the shoes back. The company at least was quick to refund me.

My experience with Karhu's customer service was amazing. I had an issue with my shoes due to a factory fault, I emailed karhu expecting to get an email back with a pre paid returns label etc at the most (I think a lot of us are used to terrible customer service experiences now).

But instead, lovely Markus was very prompt in his replies, lovely in his chat, and promptly had a new pair sent out which are now on the way. I can't say enough good things. I've been a fan of Karhu's shoes for years so this just tops it. Thank you karhu and thank you Markus!!

I rate this experience as less than perfect only because of a delivery problem caused by FedEx, something over which Karhu had no control. Luckily for me Paavo was available to sort things out.

I love the shoes which fit perfectly. Five stars next time - if FedEx can get their act together!

My shoes arrived, and I liked them a lot. Unfortunately, they developed a small hole after a couple of uses. I emailed the support and Markus replied quickly and helpfully. He was apologetic and immediately acknowledged the issue. He sent me a new pair with no fuss. The shoes are brilliant, so I'm glad to have an easy resolution.

I was really happy with my purchase. Unfortunately when I wore my trainers and it rained there was some dye bleed into the uppers. I contacted customer service and they sent out a replacement pair. This was done efficiently and communication was always with the same person. This is so rare these days.

The trainers are really comfortable and true to size.

OK here’s my review: DO NOT BUY ONLINE!

I am writing to express my extreme dissatisfaction regarding my recent online purchase and the subsequent refund process.

After eagerly awaiting my order, I found that they weren’t as expected (style and size). Already disappointed I decided to accept the financial hit of return postage costs AND an exorbitant $10 "restocking fee." and initiated a refund request, clinging to the false hope that this would be a straightforward process.

Despite receiving a notification that my request was "under review," I have yet to receive a single response, acknowledgment, or even a simple "we're working on it" email. After nearly a week of radio silence and multiple unanswered follow-up emails, my disappointment has left me no choice to express my serious frustration over what should be a simple matter.

So if you buy online forget changing your mind. Once the package is delivered, consider yourself permanently stuck with the unwanted merchandise.

My only recourse at this point is to warn potential customers: if you have ANY hesitation about an online purchase, DO NOT PROCEED. Their so-called "online policy" appears to be a fabrication, designed to mislead and deceive.

And the $10 "restocking" fee! It's clear that this is just another tactic to discourage refunds and squeeze customers. Why do tehy need to charge $10 to put a box back on the shelf!

Given the trust we put into online companies and how most operate today, your complete lack of communication and utter disregard for my refund request is completely unacceptable. This level of neglect is not only frustrating but also a blatant demonstration of your contempt for your customers.

I now feel I need to file an official complaint with the attorney general's office for your false, misleading, and deceptive online practices.

On top of that they deleted my initial review that I submitted so it's nowhere to be seen!

fyi this is what I order: fusion-2-0-bright-white-evening-primrose?variant=43033790808255

I'm not sure if there's been a change in the way Karhu approach customer service since some of these 1* reviews were made, but my experience was great.

Ordered two pairs of shoes with different sizes. Sent one pair for return, and thought I'd put the incorrect receipt in. Emailed customer service, and Markus' reply was prompt, cheery, and calming, confirming I would still get my refund.

I then realised I'd actually put *no* receipt in the box. Even though this was my mistake, I was still refunded for the shoes, no problem.

Yes, there was a £5 charge for the refund, but I think that's okay (maybe we've got a bit too used to totally free refunds these days).

I found the customer service excellent. I can't comment on the quality/longevity of the shoes, as I've only just bought them.

I had to go a size up from my usual size but this was clearly stated on the website, so I didn't find the sizing misleading at all.

I recently received a pair of Karhu shoes with a small factory defect, and I reached out to their customer service. From the very first response, Markus handled everything with care, professionalism, and empathy.

He immediately acknowledged the issue, offered me a refund or a replacement, and had the new pair shipped out the same day—no hassle, no back-and-forth. Just honest, human service the way it should be.

It’s rare to see this level of commitment to customer satisfaction. Mistakes can happen, but it’s how a company deals with them that truly shows their quality. In this case, Karhu went above and beyond.

Highly recommend—five stars without hesitation!

Horrible. Sizing is wrong and they won’t refund the money only partially. They won’t refund shipping cost and they deduct 5 euro more for every return doesn’t matter if you send it back in perfect condition.. prohibitive.

The customer support has always been active, efficient, and polite. Recently I bought my second Sneaker from the company. I had to change the shoes, but the whole process went smoothly, the money was returned, and in parallel I ordered another piece, which fits well.