Karhu Anmeldelser 

I love their shoes, but recently ordered a size too big. Even though I was past the return window of 7 days they send me a return slip so I could send it back and order the smaller pair. Thank you Karhu team! My only note is I wish they had more styles in stock--everything seems out of stock all the time.

Terrible customer service! I signed up with my email to get 10% off my next order however it took forever before I received the email. So I went ahead and purchased two pairs of shoes. After I received the 10% email I reached out to customer service via email and asked if it could be applied. Got a very short email back that it wasn't possible. Really!? I will return the shoes and purchase a different brand

I bought a pair of metsari and the toe cap was defective. Markus was very helpful in customer support and shippped out a replacement pair promptly.

Very impressed with the customer service here.

If you like Kahru`s style... Then wait to experience their customer service. This guys are exceptional.

Beautiful product, excellent customer service.
I bought a pair of shoes but the size was to big. I did the return process, everything smooth and clear.
As soon as i'll receive my money back for the return i'll buy the right size for sure.
100 % reccomended

I had a problem with a pair of Mestari - the black color turning greenish-blueish. I contacted Kahru Help and I receveid a quick response for Markus who was as kind as efficient. He asked me for some photos, and solved the problem by sending me a new pair of Mestari. All that in a very short time and on a very simple and kind way.

Without a doubt, I have never come across customer service as good as I have at Karhu.

I originally purchased a pair of Karhu sneakers from a UK retailer as the size/colourway I wanted was out of stock on Karhu.com. Having worn the sneakers only a few times, I started to notice some tears in the mesh at the front of the shoe. I reached out to Karhu directly to try and understand what was going on and whether it was normal for the shoes and the material to react in such a way to pretty limited use.

They told me that this was completely out of the ordinary and that the fault with the shoes was the result of a factory defect. They immediately apologised and told me to share our communications with the retailer so that the retailer could refund me and make a claim directly with Karhu. As it happens, between the time that I bought the shoes and this situation arose, the retailer I bought from declared bankruptcy and was taken over by new ownership. They explained in no uncertain terms that because the order was made before the new ownership took over, they were going to do nothing about it.

I reached back out to Karhu to see if they could help. Despite having absolutely no obligation to me - given that I had not even purchased the sneakers from them - they graciously offered to send me a brand new pair of any sneaker of my choice of a similar price to those I originally purchased. I then ordered a new pair which turned out to be too big for me and they had no problem whatsoever with me exchanging those for a different pair. I can honestly say that the customer experience I have received from Karhu is second-to-none; they clearly care deeply about the customer and the quality of their products!

I would like to specifically thank Markus and Paavo from the customer service team who dealt with my case. In particular, Markus went above and beyond to resolve the case for me and I am very grateful for his help!

Altijd zeer tevreden over Karhu sneakers. Echter onlangs een paar gekocht waarbij de mesh stof bij beide schoenen los liet. Hierover contact gezocht met de klantenservice en zeer goed geholpen door Markus.

Good communication and problem solving 1 shoe had an annoying stitching at the inside. Very quick and adequate response from client service dpt. Communication via email very helpful and clear answers and keeping you up to date during the process

Had some trouble with the condition of my shoes, the issue was taken care of straight away. I’m really happy about the support I was given!

I love Karhu shoes, they are very comfortable, great designs and they are built to last. I also had a really good response from customer services when I contacted them about a small issue with my most recent order, which was resolved to my satisfaction quickly and in a very friendly manner. Great experience and great products. Would reccomend to all.

Ich bin äußerst zufrieden mit meiner kleinen Umtausch Anfrage bei der mir das Service Team sehr entgegen gekommen ist. Die Laufschuhe sind auch sehr super.

I’d had several pairs of trainers from Karhu in the past. I bought a pair of Legacy 96 in October 2024, and had worn them fairly regularly before a fault saw the toebox split from the sole in September 2025. Despite the time that had passed, providing a few photos saw Karhu accept that there had been a flaw in production and allowed me to choose a fresh pair of my choice to replace the faulty pair. Customer service from Markus was first class, keeping me informed from my first contact, through to providing the tracking code for the replacement pair sent.

After contacting customer service about a faulty shoe, they responded extremely quickly, offering to solve the issue straight away. It is refreshing to have such great support and being able to resolve the issue so satisfactorily. Thank you, Karhu!

Problem mit einem Schuh, wurde schnell geholfen und neue Schuhe zu geschickt. Schuh eh top. Super Service, immer wieder gerne

I bought the Ikoni Trail 1.0 shoes earlier this year. They are very comfortable but after 5 months there was a hole at the front of one of the shoes after light wear and the soles are still almost new. I sent an email to their customer service not expecting much but Markus is so amazing. Markus offered to replace the shoes, he did it swiftly and very helpful. They were my first Karhu but I will definitely continue to buy their shoes. I measure customer service by what they do when things go wrong and I’m impressed.

Great! Bought from them on numerous occasions. The trainers are really good quality and look awesome. Often get comments about them. Quick delivery and good customer service too!

Although I have still not received my replacement package due on (02/09/25/)the overall experience with Marcus (Karhu)has been one of amazement.
Between us we found the best way to go forward without awkwardness.
His professionalism and his proactiveness was something that all big or small companies should take heed off.I will touch base again when my package has arrived and add a further review.

Thanks Marcus

I contacted customer services after an issued arised that was not the fault of the shoe or Karhu directly. Marcus was very understanding and considerate and offered a voucher to help me purchase a trainer more suitable.
I was very happy with the result and it was nice to be listened to and treated as an individual.

I had a problem with my shoes. So I contacted customer service. I received a quick response, but it's a shame I received a response in English while I sent an email in Dutch. However, the problem was quickly resolved and I received a new pair of shoes.