kaoaofficial.com Anmeldelser 

The quality of the products is very good, but unfortunately my experience with customer service was disappointing.

I placed my order on April 11 based on the advertised delivery timeframe of 8–15 business days for a wedding on April 25. The package only arrived on May 6, after both the event and the estimated delivery window.

The items remain completely unused and are still part of KAOA’s current collection, yet no return, exchange, or store credit was offered. While delays can happen, I was disappointed by the complete lack of flexibility or goodwill in resolving the situation.

Beautiful products, but customer service was unwilling to help when an issue arose.

He querido hacer una devolución y se me pasó el plazo por unos días y ya no me han dejado hacerla incluso con la caja precintada.. NO aconsejo par NADA comprar en esta tienda…

Hopefully Google can translate, this is the most astonishingly beautiful set I think I’ve bought in a long time. It’s exactly as pictured. Expensive, and you’re paying a lot to ship it to the United States, but it was 100% worth it. I was worried about the timing, but I gave myself a two month lead time for the event I wanted to wear this to, and I want to say it came in a little over a month.

Beautiful dress, excellent quality, and worth every penny ✨
I am absolutely delighted with my purchase from KAOÂ. I ordered the black glitter gown and it exceeded my expectations.
The dress is stunning, elegant, and beautifully made. The fit is perfect, the cut is very flattering, and the overall design feels luxurious and unique. The dress looks exactly like the photos on the website.
One thing worth mentioning is that the glitter sheds a little while wearing the dress. However, for me this was not a problem and did not affect my experience, as it is quite common with glitter fabrics. The final look is so beautiful that it was completely worth it.
I felt confident and elegant wearing it and received many compliments throughout the evening.
Overall, I am very satisfied with my purchase and would definitely recommend KAOÂ to anyone looking for a special occasion dress

Lo que pedis es lo que te llega literal !!!! Y más 🩷una belleza ! Nuevo vicio desactivado 🤣🤣🤣🤣 y la atención súper 💞🎀 Kaoa es mi nueva tienda de compra de vestidos . Terminaciones 100 punto y el
Corte perfecto 🍓

I said yes in a KAOA dress and it was just so beautiful. This is my fourth dress I ordered from KAOA and I love each one of them. I didn’t receive a shipping notification for quite some time but when I contacted customer support they shipped it within one day. Excellent support here!

Très bonne expérience, la robe est de très bonne qualité

Muito atenciosos e responderam rápido quando tive algumas dúvidas sobre tamanho que escolher ! Meu vestido chegou super rápido (4 dias já estava recebendo) e estou mega feliz pois ele ficou super certo, não irá precisar de nenhum ajuste! Ficou simplesmente perfeito! Qualidade do tecido e acabamentos estão exatamente como são nas fotos!

The pieces are beautiful and the quality is amazing 🤍

Shipping took a little longer than I expected, but it was completely worth it. The fabric feels incredible and the fit is perfect. You can really see the care put into every detail.

I truly recommend KAOÂ ✨

Disponibili, materiale di alta qualità, ditta professionale e seria.

THE WORST BRAND EXPERIENCE. Had to ask 5 times about returns process. Was given wrong information 4 times. Had to pay 30% customs fee - dress for €500 had €200 customs on top. Terrible communication agents. Please replace those humans with ai

I absolutely love my new dress! Looks exactly like the picture and fits amazingly, it’s a high quality material and design. Definitely recommend Kaoa and will be purchasing from them again. (Only downside is the shipping price, I hope they offer a more affordable option in the future.)

I cannot recommend ordering from KAOÂ, even though I truly love their designs.
My return was not properly registered, which resulted in a missing refund. I have been trying to resolve this issue with customer service for weeks.
After returning my order, I received an automated confirmation listing the correct number of items as refunded. However, the actual refund was incomplete.
Customer service now claims that the original confirmation was incorrect due to a “technical limitation” of their system.
As a customer, I cannot verify internal system errors and must rely on the seller’s official confirmation. Unfortunately, this discrepancy has still not been resolved.
I will update this review if the issue is resolved.

Esperienza terribile.
Ho ordinato un tranch inserendo un indirizzo… non immaginando che ci avrebbe messo più di un mese per arrivare… nel frattempo io cambiato domicilio. Quindi a fatica sono riuscita a recuperare il pacco. Una volta recuperato mi rendo conto che la tasca era bucata. Contatto il servizio clienti e mi dicono di spedire il pacco. Unico problema che lo spedisco a spese mie poiché un centro DHL era troppo distante da dove vivo. Chiedo di cambiarmi il colore del cappotto e mi dicono di si.
Arrivato il pacco da loro, mi dicono che non possono cambiarmi il colore e che mi rispediscono il trench. Ovviamente lo rispediscono al vecchio indirizzo.
Non me lo cambiano poiché dicono che non c’è il cartellino… quando un cartellino c’era. Ora non so come riuscirò a recuperare nuovamente il pacco.

Avoid at all costs! Item was not received to my address and now are refusing to refund the amount for the dress and are arguing with me claiming it has been shipped (but can’t provide a signature or name of person who received the item which was required). Very unprofessional and from other reviews here I can see a lot of others have faced the same….

The pictures on the website promise beautiful, high-quality dresses, so for prices between €200–€300 per piece I expected much better quality. Unfortunately, the fabrics are nothing special and feel quite cheap. The “gold” accessories attached to the dresses are actually made of inexpensive plastic.

The sizing and fit are also very disappointing. The dresses are much larger than expected, poorly cut, and look nothing like they do in the photos on the website.

What makes the experience even worse is the return process. Customers have to pay for returns themselves, and shipping from Austria back to Portugal costs between €22 and €60. I ordered three dresses worth more than €600 and now have to send everything back at a high cost.

Overall, a very disappointing experience.

Ich habe einem künstlichen Pelzmantel bestellt. Lieferung war schnell. Verpackung war gut. Der Mantel ist traumhaft schön, so eie auf dem Foto. Ich bin begeistert und liebe es.

Es importante pedir el vestido con MUCHO tiempo. La app shopfy no hace ningun seguimiento del pedido (de hecho pone todo el rato "la tienda no ha actualizado la información", así que tienes que esperar pacientemente y tener fe en que llegue algún día.
Por otro lado, yo pedí dos vestidos iguales pero de dos tallas diferentes. Uno llegó manchado. Afortunadamente la otra talla también me quedaba bien y, aunque hubiera preferido el manchado, me quedé con el limpio a pesar de que me quedaba algo más grande. El servicio de atención al cliente fue muy bueno. Me respondieron rápido y asumieron ellos el coste de devolución (obviamente, pues les envié todas las fotografías el mismo día que llegó el paquete y se veía la mancha perfectamente). Incluso me propusieron cambiarlo por uno nuevo y limpio, aunque ya no me quedaba mucho más tiempo, así que opté por el otro.
El vestido en sí es muy bonito y considero que la tela se ve de buena calidad, el corte está muy bien hecho y la verdad es que estoy encantada. La atención al cliente también correcta, pero como os digo, es importante que hagáis el pedido con mucho tiempo por si os pasa algo así, poder tener margen de maniobra.

The models are beautiful, the website has beautiful pictures, but the quality is not that good. After washing, the linen fabric loses color and shrinks.