Really nice jewellery and also customer service also good and helpful even though sometimes it takes then a while to get back to you. Delivery is a little slower than expected but it got here in the e... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Where do I start, I ordered an adjustable ring and received it in a timely fashion, but.. the ring is much much thinner and lightweight than advertised! It’s about the diameter of a piece of twine whe... Se mere
I have purchased from jeulia before, they are a lovely online store with very beautiful rings on sight, which looks very expensive & the box that the ring comes in looks expensive 100/100 persent... Se mere
This is an exact copy of another review, simply as I completely agree: Really easy to use website with good filtering tools to get exactly what you need. The only thing I would say is the extra cha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Kontaktoplysninger
Regent Street 207, W1B, London, USA
- jeulia.co.uk
3,7
Middel
563 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 42 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This is the best website to buy ring…
This is the best website to buy ring ever affordable price and good product and service I appreciate 😍😍
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
Thank you so much for this lovely review and your kind compliment! We’re overjoyed that you consider Jeulia the best site for rings, and love our affordable prices, great products and service. Your satisfaction is our top priority. Hope you adore your new ring. We truly appreciate your support and look forward to serving you again soon!
No response to my email .
I have ordered before with no issue ns liked what I had .
This time I haven’t even recieved an acknowledging reply to my email .
Jeulia , either send my order or return my money IMMEDIATELY. I WILL take this to the end of the line if you keep failing to respond .
This was ordered 3 weeks ago and you promised a four day Delivery time .
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
We’re very sorry that you did not receive a timely reply from our team, and we deeply regret the frustration this has brought you. We acknowledge your previous pleasant shopping experience with us and understand how upsetting this situation is.
There has been a sharp increase in our recent order volume, leading to slower‑than‑expected email responses, please accept our apologies.
Could you please share your order number with us? Once we receive this information, we will immediately verify your order, check delivery progress and address your request without delay.
We look forward to your reply.
Fantastic site
Very easy to select options and to order free gift as well very nice site to use recommended super to deal with very excited waiting for my order
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
Thank you so much for your great review! We’re thrilled that you found it easy to select options and add free gifts, and enjoyed your shopping experience on our website. Your recommendation means a lot to us. We hope you will love your order once it arrives. We are looking forward to serving you again soon.
Pretending to be in the UK
Firstly, hiding behind a .CO.UK website address when they are based in Hong Kong is suggesting they could be UK based and covered by UK law. They aren't & don't!
Peridot green can be almost white apparently, and if you have any engraving, a return could cost you 35%.
My experience was of poor quality and of course using their small print to absolve of any responsibility.
Lesson learned - buy in the UK!
Update 16/9/26 - Jeulia emailed after the above review, offering full refund but returning the item to a US address. The postal cost then Chumps tariff puts you off returning unless you have a serious defect of course. The original country is China with no import duty so, I can only assume knowing the US tariff will put people off returning especially if you have a customised item with 35% charge on top.
As said - BUY IN THE UK!
Update 4/10/26 - Jeulia have emailed offering 50% if I changed my review. I responded with suggesting a UK returns office would greatly reduce postage & tariff cost and I would forgo the refund and when a UK return is open would update this review, they said that it would take over a year (or rather we won't be doing that). I responded with when can customers return to Hong Kong, they ignored that and said I can still return to the US.
As stated - BUY IN THE UK!
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
We are truly sorry to hear about your disappointing experience with your order, and we take your feedback very seriously.
We have already reached out to you via email to look further into your concerns regarding the item quality, engraving‑related return terms and other issues you mentioned. Please accept our sincere apologies for any delayed responses caused by the recent high volume of orders.
We genuinely hope to resolve this matter for you. Kindly check your inbox and reply to our email so we can discuss your case in detail and find a proper solution together.
Looking forward to your message.
Import fees on top of nearly a month to ship!
Ordered 2 beautiful rings on the 5th August expecting delivery by the 16th, my friends birthday. Nothing. It had not even been shipped by that point. Contacted them to be told that it would be dispatched soon and apologies. I was offered a 10% refund. I accepted that but it has not been honoured. I finally got an email to say it has been dispatched a week ago.
Today I have received notification from the delivery company that I have to pay £55 in import fees before I can have the rings! Disgusted. This has never been mentioned before. I have bought lots of things from abroad and never encountered this! I now want a full refund and will not be paying the fees.
Overall, customer service have been slow to respond, have not taken accountability or followed through on their promises. Avoid at all costs!
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
We are extremely sorry for the terrible experience with your two‑ring order, including the delayed shipment, unfulfilled 10% refund offer and the unexpected import fees that ruined your plan for your friend’s birthday. We fully understand your frustration.
We have reached out to you via email to discuss solutions for your case. Please accept our apologies for our delayed responses, which are due to a recent surge in order volume. We truly want to resolve this issue for you.
Please kindly check your inbox as well as your spam or junk folder for our message. We hope we can work this out together over email.
Excellent quality and service
Easy to order. Good quality. Always willing to help
31. august 2026
Uopfordret anmeldelse
Nightmare courier fees
Rings still not received as courier UPS want ££64.67 in unpaid fees, website states free shipping on £119 and we spent £236 and the receipt states -£30 shipping costs. I will update as ive raised an issue so will wait on the outcome, we get married in under 4 weeks and the rings were perfect and just what we wanted
30. august 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
Thank you so much for this wonderful feedback regarding your wedding rings! We are absolutely thrilled to know you love our wide selection of beautiful rings and that you are expecting your unique wedding bands to be admired by your friends and family.
It brings us great joy that our delivery flexibility, including choosing your preferred delivery address, standard and express shipping alternatives, gift‑wrapping service and diverse reliable payment options, has contributed to your smooth and pleasant shopping journey.
We put great effort into designing varied styles and practical shopping features to help every customer find their ideal pieces. We sincerely hope your wedding rings exceed all your expectations when they arrive. Wish you a beautiful and memorable wedding!
The wed site is very easy to use
The wed site is very easy to use to find what your looking for or if your just browsing but know what you want to look at.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
Thank you for your wonderful review! We’re glad our website is intuitive for you, whether you are searching for specific items or just browsing. We’ve worked hard to make navigation simple so customers can easily find what they want. Your positive feedback encourages us to keep improving. Hope you love your jewelry, and we welcome you to explore more anytime!
Very easy to use the website and the…
Very easy to use the website and the clarity was great
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
Thank you so much for your nice review! We are happy to hear that our website is easy to use with clear display. We keep optimizing the site interface to bring customers a comfortable browsing experience. Your kind words are great encouragement for our team. Hope you love your jewelry purchase, and we look forward to welcoming you back anytime!
Easy to navigate website
Easy to navigate website, lots of freebies on offer with orders and beautiful jewellery on offer.
22. august 2026
Uopfordret anmeldelse
MASSIVE SCAM, HORRID QUALITY AND WORSE CUSTOMER SERVICE
I would give it a 0 if I could! Absolutely awful quality and even worse customer service! A ring I have has started to peel and tarnish within a week of having it. 0 response from the company despite sending tickets, emailing and contacting them on social media, eventually said they would refund if we delete the negative review, so we did and still no refund so putting it back up. DO NOT TRUST THIS COMPANY AT ALL! Absolute waste of money
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
We are truly sorry this issue has happened to you. We fully understand how upsetting it is that your ring started to peel and tarnish within just one week of use, especially after you reached out to us via support tickets, email and social media without getting proper resolution.
We sincerely apologise for the delayed responses. A recent sharp increase in order volume has affected our reply speed, and we ask for your understanding.
We genuinely want to resolve this matter for you. Could you please provide us with your order number or the email address you used to place the order? With that information, we can locate your case and take further steps.
Appalling customer service and bad quality
I purchased a ring from Jeulia in March 2026 May 16th and by July one of the stone fell out under normal wear and was completely lost. I contacted Jeulia and the said to go through the repair process the accepted the item and told me they would replace the stone under warranty and as it was a set I asked to have them resized and their size guide is way off I bought them in march by July they were to tight. (Weather) and that’s where the fun starts the give u an address in California and state not to send by “ please do not use express carriers (DHL, UPS, FedEx, etc.) for returns.” And you have 7 days to return after which your warranty is invalid. So how do u return the item?? I had it set to go and the postal needed an email & phone no in order to track. Spent a week sending emails after email no reply. So I googled it and got both posted them I had to pay international shipping fees to return their faulty item. They wanted €9 each to resize two weeks later it was back to me with a payment from customs. Tried to contact them I was met with total silence. Their customer service is appalling.
Do not buy from this company; their quality is poor and their customer support is non-existent. I asked for a refund for the money paid for resizing and I had to send all the retails they had already sent me just to get my money back. I am left with rings I can’t use.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
We are truly sorry that this problem has happened to you. We fully understand how upsetting your whole experience has been, including the stone falling out under normal wear, the complicated return‑shipping requirements, lack of replies to your emails, extra international shipping and customs costs, and unresolved concerns after the repair and resizing service.
We sincerely apologise for the delayed responses. We have seen a sharp rise in order volume recently, which slowed down our reply times, and we ask for your understanding.
We genuinely want to resolve this matter for you. Could you please provide us with your order number or the email address you used to place the order? Once we receive these details, we can pull up your full case record and look into your concerns thoroughly.
Thank you.
I'm having the worst experience with…
I'm having the worst experience with Jeulia. Their customer service is rubbish. One only communicate with an AI bot. Impossible to speak to a human. Made an order that should take 14 days. Had some plans to customise the ring, and it's been more than 20 days and still haven't had any sensible response. Don't try to offer me money because such will not change the shitty service. Will never recommend or order from this company again.
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
We are truly sorry that this problem has occurred. We completely understand how frustrating it is to only receive replies from an AI bot and not get meaningful human support for your custom ring order. It is disappointing that your order has exceeded the expected 14‑day processing time and you have not received any proper updates after waiting over 20 days.
We sincerely apologise for the delayed responses. We have seen a sharp rise in order volume recently, which slowed down our reply times, and we ask for your understanding.
We genuinely want to resolve this issue for you. Could you kindly provide your order number or the email address used to place the order? Once we receive these details, our human support team will look into your custom order and follow up with you.
Thank you.
I bought my wife a ring and it's to…
I bought my wife a ring and it's to small so with multiple emails over the last week and getting no response, I've done what they have said in their first and only email sent by them and now I'm getting nothing, customer service is totally rubbish.
As for the product excellent can not fault it I have bought stuff of this site and it's been great the first time I need to return a product and customer service is non existent
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Jeulia UK
We are truly sorry that this problem has occurred. We understand you purchased a ring for your wife which turned out to be too small, and how frustrating it is to receive no proper replies despite sending multiple emails over the past week. We appreciate your positive comment about our product quality, yet we regret failing to support you when you needed help with a return.
We sincerely apologise for the delayed responses. We have seen a sharp rise in order volume recently, which slowed down our reply times, and we ask for your understanding.
We genuinely want to resolve this issue for you. Could you kindly provide your order number or the email address used to place the order? Upon receiving this information, we will locate your case and assist you with your return request promptly.
Thank you.
Very easy to find items
Very easy to find items, just put a discription of what your looking for and there right there in front of you.
Very Easy to place an order.
I will definitely use this site again.
Delivery is swift you have a choice, wait a couple of weeks (its a crimbo prezzies so i will wait) or get it within a few days (pay extra).
Very happy so far.
20. august 2026
Uopfordret anmeldelse
Website is easy to follow and find what…
Website is easy to follow and find what you want. Rings are cheap but very very very good quality. Fast shipping is also a bonus.
19. august 2026
Uopfordret anmeldelse
Really easy to use website with good…
Really easy to use website with good filtering tools to get exactly what you need. The only thing I would say is the extra charges should be made more clearer as I didn't see anything until it was time to pay
14. august 2026
Uopfordret anmeldelse
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