Jefebet Anmeldelser 391

12/17: Redemption Received!!

12/17: My redemption has not been paid. I was told by CS that it would take 3-5 days. I submitted the redemption on 11/8, it was approved and processed on 12/10 and here it is 12/17 and I haven’t been paid. I’ve reached out to CS and was told 3-5 days, emailed them on the 5th business day and *crickets*.
This is exhausting, Jefebet!

12/16: Today is the 5th Business day. Although the redemption was approved and processed, I still haven’t received it. It normally doesn’t take this long for a redemption to hit my account. Will update the rating when I see the money.

12/15: Redemption has been processed and approved. Still haven’t received it yet. Will update to the rating when it hits my account.

12/10 Edit:

Just heard from CS that my redemption has been PROCESSED!! Soooooooo glad that it’s been finally processed! Thank you!!!! Forgot to include that I will update to five stars when I officially receive my redemption in my account.

12/9 Edit:

Still haven’t received my winnings. It is Business Day 22 and they’re disregarding their own terms and conditions of by refusing to pay us within 10 business days. One day it’s a technical issue, the next day, they’re processing redemptions. One person tells me that my redemption is a priority and the next day, it’s something different. I really think they’re hoping that we play our winnings so they won’t have to pay us. This is what some of these places do. They hold out paying you so that you play your winnings back.

12/8 Edit:

Out of all the places that I’ve spent my money, why is that I’ve only had redemption issues with American based places? Crown Coins, Chumba, Rolla and even the other overseas based gaming sites have processed my redemptions in a timely manner.

Dear Jefebet Team,

Thank you for responding to my emails (after ignoring me for two weeks). However, today is 30 calendar and 21 business days since I submitted my redemption request. I think I’ve shown a great deal of patience during the technical issues, but in the year of 2025, it shouldn’t take 30 days to resolve an issue.

Please process my redemption soon. Thank you kindly!

BEWARE: SCAM SITE! I bought the $9.99 welcome package that is supposed to give you 25 sc and they only applied 10 sc to my account. I’ve been messaging them for the past two days and haven’t gotten a single reply. DO NOT PLAY HERE. THEY WILL STEAL YOUR MONEY

Why is Jefebet responding with a different email than listed on website

At first I actually thought Jefebet wasn't legit, it took a very long time for redemption but I did receive redemption after 12 days of processing. I really love playing games on Jefebet

They processed two more redemptions.... OUT OF ORDER! I have now receive my redemptions from 11/10, 11/11 and 11/12 but still nothing for 11/3, 11/7 and 11/8. I emailed support like they asked in my last review and they were very prompt about approving the 11/11 and 11/12 redemptions. I emailed again to let the know that they had missed 11/3 for $203, 11/7 for $216 and 11/8 for$208 and again, crickets. I don't think there's any need for me to email you again, you know who I am.

Refusal to pay out or respond with facts; redemption was requested on 11/6/2025. They lied and said that there are technical issues. But there aren't any technical issues preventing new payments!

12/8/2025 update - received another 'we are experiencing technical issues email response' LOL

12/16/2025 update - finally received redemption; this entire process makes me extremely hesitant about paying into the site again

I've been on jefebet.com for over a year now, and as a VIP they treat me quite well, giving me bonuses and good deals practically every single day. Their customer service reps are very helpful and nice as well. My favorite thing on there is their Solitaire game, and it is the best one on any site I've seen. Runs very smooth and really can't be beat.

DO NOT PLAY HERE! has been over a month of waiting for my redemption to process, and have not received anything. Support just says that it is a technical issue, that is out of their control, but it is fixed or redemption should start going through. However, I have received that same email response every week for the last five weeks, and still have not received anything. Do yourself a favor and don’t play here, you can play on a different site with the same games, and get your money back. avoid at all cost!

I won the sweepstakes after purchasing a large amount of gold coins to get entries. It has been over a month and they won't respond to my emails or payout even though their policy is to payout in ten business days. I have reported them to the BBB and am awaiting a response.

03/10/2026 Review update
So I go to login on my account and it’s saying that my account is not active which means they deactivated my account and I was waiting on my $500 redemption today would be a month I’ve been waiting customer service has not responded this is crazy nobody play with this platform this is crazy they told me I would get my winnings paid out and month later they deactivated my account I’m a Jefebet elite customer but I will no longer spend money with them this online platform needs to be closed down completely

02/23/2026 New review

Redemptions are still so slow
Im a Jefebet elite I made a redemption on the 10th of February for $500.00 I’ve yet to get an approval and customer service has stopped replying to me I’ve sent multiple messages and haven’t heard anything.

01/13/2026 New review

I waited last month for a whole month to get my redemptions I had finally got paid but now I’m waiting on a redemption to be approved from 12/31/2025 it’s be over a week I’m hoping I’m not having to wait a whole month again this is really ridiculous and also reached out to customer service multiple times after they told me they make my matter a priority I haven’t heard back

12/17/2025
I finally got my redemptions deposited into my bank thank you Jefebet ❤️
12/16/2025
Update even though my redemptions were approved on the 10th I still have yet to get them in my bank account I was told in an email that they have payment processor had a unexpected delay and the funds would show in the account within the next two business days well I’m waiting.

12/10/2025
I finally got all of my redemptions paid out today thank you Jefebet

Well, it has finally come to this. JefeBets will not respond to any emails regarding my redemption that is still “Pending” since 11/08!! It states that it will show pending until is it reviewed and that is 1-2 business days. Waited. Waited. Waited. It has now been 15 BUSINESS DAYS and still shows pending. Once approved it will take up to 10 more business days. We’re just shy of a month and it’s still pending. I have sent an email daily asking for an update, reached out to their sponsor/promoter at FSG Inc, and even messaged their higher ups. It’s incredible to me that a business can so easily accept your money, and then ghost you when you win. I wouldn’t recommend this site to my worst enemy. Communication goes a long way, if there’s an issue, at least let me know. I have no idea how there is no recourse against companies like this. Maybe a call to the Nevada Gaming Commission about Fifth Street Gaming Inc, might help speed up the process for anyone who fails to head my warning. Really open to having JefeBet rectify this situation, however, I don’t think they exist anymore.

***UPDATE! - It’s been a month, and STILL PENDING in my account! I did receive an email after this review saying that their team is “working hard to fix the issue, but it is out of their control”. Uhhhhhh what? What a dumpster fire.

The verification process was a pain then finally got verified went to redemption was told 24 to 48 hours to verify my redemption I'm on day 4 I have tried to get in touch with customer service 3 times and being ignored

So they commented to make themselves look better but when I emailed the email provided in the comment below no answer again ignored

Site is a complete scam. 50 dollars with very full pots and could not break even 1. I pray this site gets taken down for complete and illegal fraud. Do NOT invest a penny. Extremely fraudulent!!!!!!!!!!!!! No bueno senor lol 😂

I requested redemption of $300 on 11/3/25. I reached out after a weeks time and was told 10 business days, Reached out for a second time and was told there was a glitch and it would be the following week for sure. I have still not received anything and status has not changed from pending. I have sent 4 additional emails with no response at all. At this point, I'm thinking I got screwed

Requested $100.00 redemption almost a week ago. I have only gotten an email today saying that there is a glitch in the redemption system. And my request has not even been approved still. I don't think I will ever see my money after reading these reviews. That is really annoying to say the least.
PLEASE DO NOT SPEND ANY MONEY HERE UNLESS YOU LIKE FLUSHING IT IN THE TOILET
Update: of course I have notified support and of course they have stopped responding. Here on day number 14 and no money. Thanks

Redemption Nightmare

Jefe used to be really awesome and quick with their redemption processing. Sometimes even same day processing. Looking at the recent reviews and my recent experience with them these days are long gone. I submitted a total of 5 redemptions between 10/30 and 11/11. Only one of those has been processed. I have reached out multiple times to their customer service and they haven’t done much to help other than make promises that are not kept. Unfortunately I won’t be playing with jefe any more and neither should you. I recommend sixty six as they have same day redemptions, similar game selection and are actually true to their word. If I don’t receive my winnings soon I’ll have no other choice but to initiate charge backs on my purchases with them as they are violating their own terms and conditions.

UPDATE 12/04

I emailed their support email as requested in their phony response below. To no surprise there has been absolutely no “prompt”response and no changes made to the pending redemptions. I’ll update here if I ever hear back from them.

UPDATE 12/04 (later in the day)

This is the response i received from Support:

“I apologize for the delay, our team has identified some technical errors that has resulted in a delay in redemptions. We assure you that our team is working diligently to send those out as soon as possible. As soon as your redemption is approved, you will receive a notification to your verified email address noting this interaction. I assure you our intention is to approve your redemption but right now our team is dealing with some issues that are out of our control. I am happy to see that one of your redemptions was approved and I am hopeful they rest will be approved soon as well! If there is anything I can help clarify, please do not hesitate to reach out!”

Unfortunately this response does absolutely nothing to help resolve my issue or give me any reassurance that it will ever be resolved as I was told something very similar in two separate responses almost a MONTH ago (11/13). The “approved redemption” that was mentioned was the same one I spoke of in my initial review which was processed over two weeks ago.
I will include the responses given on 11/13 below.

“I apologize for the delay with your redemptions but this current delay affects all JefeBet users at the moment. I can't give you a timeline on when you will receive your redemptions but our team is working to have them reach your account by next week at the latest.”

“As mentioned by my colleague, we experienced an issue with redemption that affected not only yours but all of them in general, but don't worry, we managed to solve it and we are working hard to be up to date with all the pending redemption and for this to not happen ever again as we understand that timely access to winnings is crucial for all the members of our familia.

You should expect an email notification with the approval of your redemption soon. Again, our sincere apology for any inconvenience this may have caused. “

As you can see they never kept their word as only one of my five redemptions was processed by “the next week”.

UPDATE 12/16

On 12/10 I finally received an email stating that my redemptions had finally been approved! Finally! Unfortunately as of 12/16 I have not received any funds in my bank account. In the past once the approval email went out the funds would reach my account by the next day. This has not been the case. I reached out to support and their response was as followed:

“The redemption process typically takes about 3-5 business days depending on your bank. If, by any chance, you haven't received your funds within this timeframe, please don't hesitate to reach out to us. We're here to help and happy to look into it for you!”

Tomorrow will be the 5th business day so I will update here if anything changes by then. I really hope it does

UPDATE 12/18
Wow, after almost 2 months of waiting have
FINALLY received my winnings! At least they paid me out. I’ll bump up their rating to 3 stars for the past experiences ive had with them and considering they’ve actually paid me out.

I played on this site for about a month and have been waiting for my redemption since 10/31/25. They have given me every excuse possible as to why I haven’t received my money. On 11/19/25 the status of my redemption has gone blank and customer service has stopped responding. I have repeatedly ask for one of two things to happen either refund all the money I have spent on the platform or approve and pay my refund. Clearly something fraudulent is going on with redemptions! Jefebet is still allowing customers to make purchases but not paying out winnings which is not right.

I like to play their games because I feel like I have a good chance of winning. I have won a good amount already because of this app. I love it!!! Or I'm really lucky!!

Website is scamming and not paying redemption over 20 days now. I dont care and have submitted a charge back on all the purchases I made so do not deposit here as they are scamming.

Excellent support staff that kindly helped me with issues I had!