jazzupco.com Anmeldelser 237

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Exceptional pieces and exceptional service. First review I’ve ever written like this, and it’s because they are worth it You can trust them unlike many other companies out there

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Bedømt til 5 ud af 5 stjerner

I recently bought a knife set bundle from JazzUpCo that includes three knives, a wooden cutting board, and a holder, and I’m really happy with it. The dark walnut design looks clean and premium, a... Se mere

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Bedømt til 5 ud af 5 stjerner

We LOVE our flatware from JazzUpCo! We had previously ordered a set from another website and it wasn’t long before they were chipping and showing wear. We saw this set and absolutely loved it and 10 m... Se mere

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Bedømt til 2 ud af 5 stjerner

Immediately after putting in the dishwasher and using the settings to match instructions two knives came out discolored. Customer service was great and they replaced both. Now a spoon has a big white... Se mere

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Virksomhedsoplysninger

Skrevet af virksomheden

Hey, we are JazzUpCo. We deliver gorgeous home products that inspire and help you bring your dream home to life.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

237 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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Bedømt til 5 ud af 5 stjerner

This is the highest quality tableware…

This is the highest quality tableware I’ve felt! It’s very sturdy, hard to bend, and very beautiful unique designs. It’s really elevating my dining table! If I could give them 19 stars, I would.

31. december 2025
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Besvarelse fra jazzupco.com

Wow, thank you so much for this amazing review! 😍 We’re happy to hear that our flatware is helping elevate your dining table. Your kind words truly mean the world to us. :)

Bedømt til 5 ud af 5 stjerner

The Ava line in gold is the set of my…

The Ava line in gold is the set of my dreams!! Love that it’s also an amazing price for amazing quality.

10. januar 2026
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Besvarelse fra jazzupco.com

Hi Britanny, thank you so much! We’re happy to hear that you’re loving your Ava Gold Set. Enjoy your beautiful flatware! :))

Bedømt til 5 ud af 5 stjerner

I was very pleased with the quality of…

I was very pleased with the quality of the product. I have purchased a set of flatware that appeared to be similar from Amazon but the quality was not anywhere close to what Jazzupco offers. It is worth spending the extra $$ for something that is beautiful, safe and long-lasting.

7. januar 2026
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Besvarelse fra jazzupco.com

Thank you so much for your kind words! We’re happy to hear that you’re enjoying the quality and feel of your JazzUpCo flatware. It means a lot to know that our attention to detail and craftsmanship is making a difference for our customers. We hope you continue to enjoy your pieces for years to come! :)

Bedømt til 5 ud af 5 stjerner

My overall purchase was great

My overall purchase was great! Shipping was fast literally shipped out the next day and delivered in 3 days. Items are packaged so cute with dust bags, and items are great quality I bought silverware sets. They look so chic and are perfect!

8. januar 2026
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Besvarelse fra jazzupco.com

Thank you so much for your wonderful review! We’re happy to hear your silverware arrived quickly and that you love the packaging and quality. It’s great to know they’re looking chic on your table! We hope you continue enjoying them for many meals to come. 😊

Bedømt til 5 ud af 5 stjerner

Ava flatware set

I recently bought the spoon collection and they are fabulous, excellent quality, and the champagne color I chose is beautiful. I highly recommend them.

8. januar 2026
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Besvarelse fra jazzupco.com

We’re so happy to hear that you’re loving your flatware! The champagne color is one of our favorites too. Thank you for recommending us. Your support truly means the world to us! :)

Bedømt til 2 ud af 5 stjerner

Non-toxic claims not supported with verifiable testing

I contacted this company after placing a $378 order asking for documentation supporting their "non-toxic" and food safe claims for their flatware.

While responses were polite, all replies were generic assurances. Despite follow ups over multiple days the company was unable to provide third party testing, certificate of compliance or confirmation that testing was performed. The only document shared was a screenshot showing elemental composition, not testing.

Because of this lack of transparency, I'm returning the product and now have to pay both return shipping and a restocking fee, which is disappointing.

Update 1/7/26:
Received a response email from Lawrence, which did not provide any clarity to third party testing. No additional documents were shared either. He referred back to the 18/10 metal composition, which is not the same as a third-party test on the gold coating. The screen shot showed the following:

0.001% Manganese(Mn) 0.822%
0.001% Silicon(Si) 0.359%
0.001% Phosphorus(P) 0.027%
0.005% Carbon(C) 0.044%
0.005% Sulfur(S) N.D.
0.001% Iron(Fe) Margin

He said “ We do third part tests regularly and as you can see in the screenshot of the composition, no toxic/ heavy metals/ materials like lead, cadmium or mercury etc. were detected.”

Update 1/8/2026:
The company did provide a prepaid return label and offered to waive the restock fee. So for those reasons I changed my review from 1 star to 2. But the non toxic testing provided was still just a basic screenshot with nothing attaching it to Jazz Up Co (total info provided is above).

31. december 2025
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Besvarelse fra jazzupco.com

Hello Elisha!

It's Lawrence here, the founder of JazzUpCo.

Thank you for taking the time to share your feedback. We genuinely appreciate you raising this and I'll be here to assist you personally!

To clarify, our flatware is made from 18/10 stainless steel, a material widely used for food-contact applications and compliant with FDA standards.

We've also shared third party test that shows composition our flatware that shows that there's no toxic/ heavy metals like lead, cadmium, mercury etc. present.

I've also just replied you via email and will be here to assist you for your order! :)

Lawrence, Founder

Update:

I might not have been clear in my email reply - the composition shared is done by a third party testing company on the entire flatware, including the coating which shows that there are no heavy/toxic metals etc. Hope this clarifies :)

Bedømt til 5 ud af 5 stjerner

Stunning, weighty, perfect!

I am extremely pleased with both the flatware and customer service from this company. I ordered the Ava in matte silver for a gift and the recipient absolutely loved it. Both the aesthetic and weight of the silverware are top tier! I will be ordering a set for myself now.

12. december 2025
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Besvarelse fra jazzupco.com

Hi Katie! Thank you so much for your wonderful feedback! We’re truly happy to hear that the Ava set in matte silver was a hit. It means a lot to us that you had a great experience with both the product and our customer service.

We can’t wait to help you choose a set for yourself! 😊

Bedømt til 5 ud af 5 stjerner

I upgraded my flatware from JazzUpCo…

I upgraded my flatware from JazzUpCo and I’m so glad I did. The quality, look, and design are stunning. On top of that, the customer service was truly above-and-beyond stellar. Couldn’t be happier with this purchase!

30. november 2025
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Besvarelse fra jazzupco.com

Thank you so much for the kind words, Jay! We’re so happy to hear that you’re loving the quality, design, and overall look of your flatware. Knowing that our customer service made a positive impression truly means the world to us.

We appreciate your support and are so happy you chose JazzUpCo ❤️

Bedømt til 5 ud af 5 stjerner

Outstanding product and Service

My experience with this company was off the charts amazing. I purchased two sets of the gold flatware for my son and his wife for Christmas, I thought extremely fair value. When my son opened the package and each utensil was individually wrapped in a cloth bag, his mind was blown. He immediately removed a soup spoon and held it in his hands and noted the perfect balance of the utensil as well as the length which is just beautiful. Upon opening both sets we realized that we were given 6 soup spoons and 10 teaspoons instead of 8 and 8 ordered. I contacted the company on Christmas Day only because I didn’t want it to slip my mind, fully intending to follow up the next week. They responded on CHRISTMAS DAY within the hour they simply asked for a picture of what I received which I sent them and they told me the two additional soup spoons would be in the mail the next day. Does ANY OTHER company do this?? They didn’t even ask that I return the two extra teaspoons … I am beyond impressed with their product and their impeccably graceful service. Thank you so much for this. I will absolutely be back when setting the other kids households up.

25. december 2025
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Besvarelse fra jazzupco.com

Hi Ka-Cee! Thank you so much for taking the time to share such a thoughtful and detailed review. We’re so happy to hear how much your son and daughter-in-law loved the gold flatware.

We’re also glad we were able to quickly make things right. Your kind words about our service mean more to us than you know ❤️

Bedømt til 5 ud af 5 stjerner

FIVE STAR RATING for PRODUCT and SERVICE!!!!

"I recently purchased the Matte Gold flatware set from Jazzupco.com for my daughter, and we're absolutely thrilled! The weight and balance are perfect—not too heavy, not too light—and the brushed finish is even more beautiful in person. The flatware is incredibly sturdy, and they are clearly built to last, easily elevating everyday meals to something special. In addition, we changed our minds on the color of flatware we wanted, and the staff at Jazzupco.com made it SO EASY and pleasant for us to do this! THANK YOU again JAZZUPCO.COM!!!!

24. december 2025
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Besvarelse fra jazzupco.com

Thank you so much for your kind words and support! We’re really happy to hear that you and your daughter love the Matte Gold flatware and that it met your expectations in both quality and feel.

We’re also glad our team could make the color change easy for you. Reviews like this truly mean a lot to us. Thank you for choosing JazzUpCo! :)

Bedømt til 5 ud af 5 stjerner

Love love love my new flatware

Love love love my new flatware! It’s so classy and elevated my dining table!

17. december 2025
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Besvarelse fra jazzupco.com

We appreciate your kind words. Thank you so much for sharing, Debbie! :))

Bedømt til 5 ud af 5 stjerner

New flatware found!!!

We were looking for new flatware for everyday use but also entertaining, nothing really stood out as the right combination until we saw the JazzUpCo Flatware. Heavy duty but classy, love the gold tone. Added the wooden kitchen utensils as well. Great to not have the plastics spoons and spatula's any longer. All top quality stuff.

14. oktober 2025
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Besvarelse fra jazzupco.com

Hi Kenneth! Thank you so much for the kind words. We’re so happy to hear that the flatware and wooden utensils are working well for you. We appreciate your support! :))

Bedømt til 5 ud af 5 stjerner

Good quality and good customer service

The product quality is excellent but unfortunately the dimensions are too big for me. Would have loved to use them.

Rosie from the Customer care team is amazing even towards someone who've troubled them so much :)

6. december 2025
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Besvarelse fra jazzupco.com

Hi Jeremiah! I completely understand where you're coming from. To share, this exchange required coordination with our new Singapore warehouse, which we recently opened to better serve customers in that region. Because it's new, some additional confirmation was needed on their end to process the exchange. We've sent you an email to assist you further and to resolve this today. Thanks so much for your patience! :)

Bedømt til 5 ud af 5 stjerner

I bought recently a set for 8 people…

I bought recently a set for 8 people gold matte finished and we love them. They are definitely worth the hype I had to do a complete makeover of my kitchen drawer to show them off. I would definitely recommend this to everyone who wants to give it a try don’t worry they are as good as they seem. The customer support even reached out to me to find out how I feel about them after receiving them. That’s special.

1. december 2025
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Besvarelse fra jazzupco.com

Hi Abinash, thank you so much for the kind words and for taking the time to share this! Knowing that both the flatware and our customer support stood out to you means the world to our team. We genuinely appreciate your recommendation and your support :))

Bedømt til 1 ud af 5 stjerner

not impressed at all

Got my order today. And the flatware is fine. But the cups and wine glasses are absolute garbage. Incredibly thin and lightweight and absolutely not worth the money. And makes me doubt the true quality of the flatware.

The return process is a hassle and just automated messages. I still haven’t been able to process the return. Do not waste your money on the cups and wine glasses. You’re better off getting a $20 set off Amazon.

3. december 2025
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Besvarelse fra jazzupco.com

Thank you so much for sharing this! We’re sorry the wine glasses didn’t meet your expectations.

The wine glasses are made with the same care and materials focus as our flatware – 18/10 stainless steel with our high-quality gold finish. They’re designed to be lighter so they feel balanced in the hand, more comfortable and easy to handle.

Nonetheless, we definitely take your feedback and will look to see how we can make it less lightweight.

Regarding your return request, I can see that our team has already responded to your email. I’ve also just sent you a follow-up message to help make the process smoother for you. 😊

Bedømt til 5 ud af 5 stjerner

Great product, excellent customer service

Great product, styling, color and shape are nice. What makes this company and product even better is the customer service. Quick responses and great accommodations for making the customer happy.

18. november 2025
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Besvarelse fra jazzupco.com

Thank you so much for taking the time to share this! We’re really glad to hear you love the style and quality and it means a lot knowing our team was able to take good care of you. We’re always here if you ever need anything, and we truly appreciate you choosing us. :)

Bedømt til 5 ud af 5 stjerner

I love my flat wear and my dinnerware…

I love my flat wear and my dinnerware set! They both are so gorgeous and such good quality. I will definitely be making another purchase for the holidays!

11. november 2025
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Besvarelse fra jazzupco.com

Thank you so much for your wonderful review! We’re so happy to hear that you’re loving your flatware and dinnerware set. It means a lot to know they’ve met your expectations in both beauty and quality.

We can’t wait to have you shop with us again for the holidays! Thank you for being part of our community. :)

Bedømt til 5 ud af 5 stjerner

I love the quality and their customer…

I love the quality and their customer service is excellent!!!

11. november 2025
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Besvarelse fra jazzupco.com

Thank you so much for your kind words! We're so happy to hear that you love the quality of our products and had an excellent experience with our customer service. Your support truly means a lot to us! :)

Bedømt til 5 ud af 5 stjerner

Wonderful Premium Cutlery

They have become a regular part of our day to day meals because of the quality of the cutlery, and personally we just also love the color options that come with the set.

13. oktober 2025
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Besvarelse fra jazzupco.com

Thank you so much! We’re really happy to know our cutlery has become part of your daily meals and that you love the colors too. :)

Bedømt til 5 ud af 5 stjerner

Amazing customer service

I’ve loved my flatware set for about a year now, but when I had questions, I reached out to the customer service team. I was blown away at how quickly they responded to me, making me feel important to them and they understood my concerns and worked with me to find a solution. Overall, I will continue to rave about this product and this company.

6. november 2025
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Besvarelse fra jazzupco.com

Thank you so much for this kind review! We’re really happy to know you’ve been loving your flatware and that our team was able to help when you reached out. It means a lot to have your support! :)

Dette er Trustpilot

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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