JailTele Anmeldelser 

164
•
TrustScore 3.5 ud af 5

3,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

An amazing app! I had some problems trying to top up my account and Lance was so so helpful at fixing the issue. They also went the extra mile to investigate why I may be having the issue and how they... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I wanted to find a service that gave my son the chance to call me without using up all his credit in prison. They don't get a lot and a few calls to mobiles soon goes and they can get down and upset q... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Calls didn't forward to my mobile. Reported the issue several times a day for a week but got no response until I canceled my account and asked for a refund.

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Teleudbyder

Oplysningerne kommer fra forskellige eksterne kilder

JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

164 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,3

Alle anmeldelser

(164)

18 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Unfortunately the prison Where my…

Unfortunately the prison Where my inmate is as wouldn’t accept the number . The customer service team did not hesitate it firstly sending my guidelines to show the prison to persuade them to change there mind ( this particular prison was just been awkward) and secondly they refunded me money . I would definitely recommend them 👌

7. marts 2020
Uopfordret anmeldelse
JailTele-logo

Besvarelse fra JailTele

Thank you for your feedback.

Bedømt til 5 ud af 5 stjerner

It took a long time to sort out a phone…

It took a long time to sort out a phone line but actually I never had any problems from your side and I have always had speedy reply’s on all concerns customer service is really good thanks so much this service is very valuable when you have someone you care for inside

18. februar 2020
Uopfordret anmeldelse
JailTele-logo

Besvarelse fra JailTele

Thank you for your positive comment :)

Bedømt til 5 ud af 5 stjerner

Sign up. You won't regret it

I was told about this company by someone who had signed up to several different systems but recommended this as the best they had come across.
I looked at the website for the options available and contacted them with a list of queries. All my questions were answered quickly and patiently and all options explained to me and which one would be best for me based on what I had requested.
I decided to sign up for the 0800 service so that I could cover the full cost of the phone calls.
This is definitely the best way to keep in touch. Credit on the prison system doesn't go anywhere as far as this does.
I wish I had heard of this system earlier. I have been able to speak to my loved one everyday. Our family would totally recommend this service to anyone as you can stay in regular contact and not wait wondering if your loved one is ok as they have run out of credit on their phone account.
Amazing customer service received every time I've contacted them with any query no matter how silly.
So quick and easy to set up. Only delay was the prison doing what they needed to. Sign up for this and stay in touch with your loved one.

12. februar 2020
Uopfordret anmeldelse
JailTele-logo

Besvarelse fra JailTele

Thank you for your positive review. We will keep doing our best to provide high quality service.

Bedømt til 1 ud af 5 stjerner

Sorry dont agree that u cant carry.mins…

Sorry dont agree that u cant carry.mins over when I purchased a 1000 mins and only used 14

11. februar 2020
Uopfordret anmeldelse
JailTele-logo

Besvarelse fra JailTele

Thank you for your review. The terms are clearly stated on our website. We have offered you different plans (with rollover minutes) however you didn't accept it. Customer satisfaction is our priority but we need a little cooperation to make you happy.

Bedømt til 3 ud af 5 stjerner

It is usually good although sometimes…

It is usually good although sometimes we can't get through or the call will just drop out unexpectedly.

4. februar 2020
Uopfordret anmeldelse
JailTele-logo

Besvarelse fra JailTele

Thank you for your review. Unfortunately we were not able to look into the issues you have mentioned in your review as you haven't reported them to our support team.
We will contact you directly to see how we can improve it.

Bedømt til 4 ud af 5 stjerner

Easy to set up and top up but still…

Easy to set up and top up but still expensive

31. januar 2020
Uopfordret anmeldelse
JailTele-logo

Besvarelse fra JailTele

Thank you for your review. I've just emailed you with more details about our 30 days packages which are much cheaper than the "Basic PAYG" you're using now. Hope you will find these plans better fit to your average monthly usage.

Bedømt til 5 ud af 5 stjerner

JailTele enables you to keep in touch with loved ones in prison.

JailTele offer a great service it enables prisoners to call friends & family on their mobiles at a reduced rate. It can also enable a prisoner to call them at no cost to themselves as the bill is paid by the family member or friend. The customer Service is excellent. I would definitely recommend this company if you want to keep in touch with a person in prison.

8. januar 2020
Uopfordret anmeldelse
JailTele-logo

Besvarelse fra JailTele

Thank you for your feedback. Happy calling!

Bedømt til 2 ud af 5 stjerner

I think it’s crap that you make us pay…

I think it’s crap that you make us pay then still take of prisoner when if we paying it should be free for them to call that means I have to top up both Now

5. januar 2020
Uopfordret anmeldelse
JailTele-logo

Besvarelse fra JailTele

Dear Louise,
our service is to lower the cost of calls from inside the prison - we do not control the phone system in the prison so the rates your inmate pays are out of our control.
Even if you top up both the overall cost is way less than calling your mobile directly from the prison.

We have also another type of the service - FreePhone number (0800) where it's free for the inmate to call and you cover the full cost of the call. You have got this advise by email just yesterday from our support.

Bedømt til 5 ud af 5 stjerner

Very friendly

Very friendly, Polite and able to speak to with any query. Thank you very much

Hannah x

12. november 2019
Uopfordret anmeldelse
JailTele-logo

Besvarelse fra JailTele

Thank you for your feedback. Happy calling!

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