An amazing app! I had some problems trying to top up my account and Lance was so so helpful at fixing the issue. They also went the extra mile to investigate why I may be having the issue and how they... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I wanted to find a service that gave my son the chance to call me without using up all his credit in prison. They don't get a lot and a few calls to mobiles soon goes and they can get down and upset q... Se mere
Virksomheden har svaret
Calls didn't forward to my mobile. Reported the issue several times a day for a week but got no response until I canceled my account and asked for a refund.
Virksomheden har svaret
So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Kontaktoplysninger
27 Old Gloucester Street,, WC1N 3AX, London, Storbritannien
- 02080895080
- support@jailtele.com
- jailtele.com
3,3
Middel
164 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Has been absolutely amazing for me…
Has been absolutely amazing for me can’t recommend enough !!!
10. oktober 2026
Uopfordret anmeldelse
An amazing app and helpful team!
An amazing app! I had some problems trying to top up my account and Lance was so so helpful at fixing the issue. They also went the extra mile to investigate why I may be having the issue and how they can prevent it from happening again. Highly recommend!
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you for taking the time to share this — we really appreciate it. It's great to hear the service is doing its job and saving you money. If there's ever anything we can improve or help with, just get in touch.
— The JailTele Team
Besvarelse fra JailTele
We're sorry to read this — it's not the experience we want anyone to have. We've checked on our side and can't find anything raised with our support team, so we'd genuinely like to understand what went wrong. Please get in touch with our support team at support@jailtele.com if something didn't work as expected or wasn't clear, we'll put it right.
— The JailTele Team
Fabulous service📞❤️
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you so much for the kind words — reviews like this mean a lot to the team. Helping families stay in touch is exactly why we do this, and we're glad it's working well for you. We're always here if you ever need anything.
— The JailTele Team
Calls didn't forward to my mobile
Calls didn't forward to my mobile. Reported the issue several times a day for a week but got no response until I canceled my account and asked for a refund.
3. oktober 2026
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you for responding to our request — it let us match your account and find the cause.
You're right that you didn't get a reply before cancelling — your messages arrived over the weekend, when our cover was limited, and we're sorry about that. Your refund was issued immediately when you asked.
We appreciate you flagging this — it's already helped us improve. If you'd like to give it another go, we'd be glad to set it up for you personally.
— The JailTele Team
Besvarelse fra JailTele
We're sorry it didn't work out. We've been in touch with you directly and resolved this, including a full refund. We know how much staying in touch matters, and if we can help in the future we'd be glad to.
— The JailTele Team
Brilliant service.
I wanted to find a service that gave my son the chance to call me without using up all his credit in prison. They don't get a lot and a few calls to mobiles soon goes and they can get down and upset quickly if they can't speak to a friendly voice on the other end. Jailtele is the only service I found that actually gives my son free calls directly to me, no connection fee his end , And I pay for the calls my end and top up when ever we run low on minutes. He never has to worry about speaking to me or running out of credit because I cover the whole call and he can relax knowing we can stay in touch whenever he feels he needs to. Brilliant service.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you so much for taking the time to write this. You've described exactly why we built the service this way — prison credit runs out fast, and no one should have to ration conversations with their mum. We're really glad your son can pick up the phone whenever he needs a friendly voice, without worrying about the cost on his end. Reviews like yours mean a great deal to the whole team.
Wishing you both all the best. — JailTele Support
Besvarelse fra JailTele
Hi Alison, sorry to hear you had trouble. Our records show the service was active and a call was successfully connected, so we'd like to understand what didn't work for you. We couldn't find any message from you in our support inbox, but our support team will contact you directly to look into this.
It's helped me keep in contact with a…
It's helped me keep in contact with a family member and helped them make cheaper calls so not to use most of their credit up on the inside
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra JailTele
Really appreciate the feedback — thank you for trusting us. — JailTele Support
Easy to use
Perfect to safe them from spending money on phone calls and you can call for as long as you like.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra JailTele
Thanks so much for taking the time to leave a review — it means a lot to us. — JailTele Support
Absolutely brilliant service it’s saved…
Absolutely brilliant service it’s saved me so much money 😍
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra JailTele
Thanks for the support — reviews like this make our day. — JailTele Support
It is easy to use and saves money
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you for the kind review. Keeping costs down and the service simple to use is exactly what we set out to do, so it's great to hear it's working for you. We're always here if you need anything.
— The JailTele Team
Wouldn't work wasted £16
14. maj 2026
Besvarelse fra JailTele
Hi, I'm sorry the service didn't work for you. I only wish you'd contacted us first - we'd have sorted it out quickly. We'll be in touch directly to resolve this for you either way.
Besvarelse fra JailTele
Really appreciate the review - glad the pricing works for you. Thanks for choosing JailTele.
doesn’t work waster my money and my…
doesn’t work waster my money and my brother can’t even use it
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra JailTele
Hi Donna, I'm really sorry your experience didn't go smoothly.
Connecting families is exactly what we exist to do, so when it
doesn't work, we take it seriously.
I've personally pulled your account to investigate what went wrong.
I'd like to make this right - please email me directly at
support@jailtele.com and I'll look into it with you.
Mark,
JailTele
It is a good service would recommend 👌
It is a good service would recommend 👌
13. august 2025
Uopfordret anmeldelse
Besvarelse fra JailTele
Thanks for the recommendation - really glad JailTele's working well for you. Wishing you and your family all the best.
I disliked the fact that I have paid…
I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive
11. marts 2026
Besvarelse fra JailTele
Thank you for your feedback regarding the dual payment concern.
We understand your frustration about costs on both sides. To clarify how prison phone systems work: when your son calls your JailTele number, the call is free for you - you're not charged per minute like standard prison calls.
However, your son still needs phone credit in prison to initiate the call. This is controlled by the prison system, not JailTele. Our service eliminates the expensive per-minute charges you'd normally pay, but we cannot control the prison's requirement for inmates to have credit.
The benefit: Without JailTele, you'd pay both the prison's high per-minute rates AND your son would need credit. With JailTele, you only pay our monthly fee - no per-minute charges.
We'd be happy to explain this further and discuss your specific situation. Please contact our customer support team who can review your account and ensure you're getting maximum value from the service.
We appreciate your business and want to ensure you understand exactly how the service works to support your family.
JailTele Customer Service Team
Besvarelse fra JailTele
Hi there — I’m really sorry you haven’t been able to use your JailTele number yet. We can help get this working quickly. Please contact our support and we’ll guide you step‑by‑step until it’s working.
Highly recommend
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if you cant afford the £22 a certain time then you can change to the £10 bundle for 200 mins! Very easy to contact them if you have a problem through their live chat and its instant response if live chat is down then email them the response obvisouly isnt as instant as live chat but they respond quick enough through email! 5 stars from me 😄
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you so much for this wonderful review! 😊
We're delighted that the Platinum bundle is working well for you and your partner. It's exactly what we aim for - affordable communication that lets families talk for hours without worrying about the cost.
We're particularly pleased you've found our customer service helpful. Our team works hard to provide quick support whether through live chat or email.
Thank you for highlighting the bundle flexibility too - we know circumstances can change and wanted to make sure our service adapts with you.
Reviews like this really motivate our team. Thank you for taking the time to share your experience!
JailTele Customer Service Team
Excellent service
Excellent service! Thank you for your support.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra JailTele
Happy calling!
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