An amazing app! I had some problems trying to top up my account and Lance was so so helpful at fixing the issue. They also went the extra mile to investigate why I may be having the issue and how they... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I wanted to find a service that gave my son the chance to call me without using up all his credit in prison. They don't get a lot and a few calls to mobiles soon goes and they can get down and upset q... Se mere
Virksomheden har svaret
Calls didn't forward to my mobile. Reported the issue several times a day for a week but got no response until I canceled my account and asked for a refund.
Virksomheden har svaret
So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Kontaktoplysninger
27 Old Gloucester Street,, WC1N 3AX, London, Storbritannien
- 02080895080
- support@jailtele.com
- jailtele.com
3,3
Middel
164 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Didn't work my partner in wormwood…
Didn't work my partner in wormwood scrubs said the number was rejected so would like to cancel the subscription
1. september 2022
Besvarelse fra JailTele
Dear Customer, thank you for your review.
Please contact with our support team to get a refund or a different service which is accepted in this particular facility.
Quite expensive for the minutes you get…
Quite expensive for the minutes you get on 0800 numbers
5. september 2022
Besvarelse fra JailTele
Dear Customer,
we can offer better pricing if you use more than 500 minutes a month.
The 0800 numbers are not cheap however it still gives you an option to speak longer with your inmate as they are not being charged to dial 0800 numbers.
Please contact with our support team to get more details.
We git there in the end thank you for…
We git there in the end thank you for your support 🌟🌟🌟🌟🌟
10. august 2022
Besvarelse fra JailTele
Dear Customer, thank you for your review!
Still hasn’t been sorted wasted money…
Still hasn’t been sorted wasted money on it not happy at all
8. august 2022
Besvarelse fra JailTele
Thank you for your review. I'm sorry to hear the service didn't work for you as expected. Our support team will contact you to resolve this issue.
Minimum £5 spend
Shouldn’t have a minimum spend of £5 considering emails are free of charge
3. august 2022
Besvarelse fra JailTele
Dear Customer , thank you for your review.
please note we do not have the minimum monthly spend on any of the plans. We do not provide the email service either. JailTele is only providing the phone numbers to let your inmate ring you at low rate.
Besvarelse fra JailTele
Dear Customer,
we're sorry to hear the prison did not accept the number.
I believe you've missed our reply to your email asking whether you wish to change the number or get a refund.
You can't loose money with JailTele!
The prison doesn’t accept 0800 number…
The prison doesn’t accept 0800 number and I already paid the 15 pound but can’t use it
I sent an email about the situation and got a very quick response with my new number so I was very satisfied with that thank you.
17. juni 2022
Uopfordret anmeldelse
Besvarelse fra JailTele
Dear Carol,
we're sorry to hear the prison rejected the 0800 number. Please contact us at your convenience so we will process the refund or offer some alternative solution.
The number was invalid and never rang
The number was invalid and never rang, complete waste of money
2. juni 2022
Besvarelse fra JailTele
Dear Saskia,
we can definitely help you resolve the issue but we have not received any email or phone call from you regarding this.
We will contact you shortly to find the solution.
Besvarelse fra JailTele
Thank you for your review. We do believe the good service deserves more than 1 star but the decision is yours :) Have a great day!
Too expensive
2. maj 2022
Besvarelse fra JailTele
Dear Customer,
Thank you for your review. Please get in touch with us so we can offer you a better rate if you use more than 500 minutes a month on an 0800 number service.
Amazing my partner can call me with no…
Amazing my partner can call me with no credit it’s a bit pricey but it’s worth it xxxx
11. april 2022
Hi I've email you can you update my…
Hi I've email you can you update my number asap Martina ward please its urgent
20. marts 2022
Uopfordret anmeldelse
Hi I’ve not even spoke to my son at all…
Hi I’ve not even spoke to my son at all yet money was taken out my account straight away I’ve gave him the number he’s gave it to the prison irs frustrating to feel I can’t talk to him n him me
4. marts 2022
Dissatisfied customer
Unfortunately, I do not know whether its due to you.
As I was given a curticy call from the prison, though my partner. Upto now, has been unable to use your service.
He only has a few weeks, at the most. Left of his sentence.
I feel that this is less than unexceptable. Not even talking about the unlimited bundle that you offer that is about as useful as a chocolate tea pot. As inmates are unable to use it.
I would therefore ask what steps are to be taken to not only rectify the situation but Compensation.
As, due to this I have not only lost the £15, I have had to send more money, to ensure that my partner can call me but his daughter can speak to her daddy.
Sincerely a VERY dissatisfied customer
13. januar 2022
Besvarelse fra JailTele
Dear Customer,
thank you for your review.
We're really sorry to hear you believe you've lost the £15 which you paid for our service.
Let me just add that you've got a landline number from us as a replacement just after reporting the issue in getting the 0800 number approved by the prison. Based on your response we were under impression you're happy with the support you've got from us.
There is always an option to get a refund for any remaining balance on your account so we're surprised with your negative review - you can always contact us to get help and refund if needed.
Please note we're not offering any "unlimited" packages so I hope this was just an oversight.
Brought 0800 toll free
Brought 0800 toll free package and my partner was told my hmp Swansea it was illegal to use in the prison? Thankfully jailtele were very helpful and gave me a full refund but I advise to look into the rules before purchasing.
11. januar 2022
Besvarelse fra JailTele
Dear Customer. Thank you for your review.
Please note we can not guarantee all the prisons will accept 0800 number. You've got the refund just after reporting this issue.
Brilliant quick and easy.
Brilliant quick and easy.. great friendly staff.. who always get back to me…if I have any questions.. ect.. pretty much straight away.. highly recommended!! Bonus u get added credit when u let someone else know about it!! Xxx
9. januar 2022
Besvarelse fra JailTele
Thank you!
Excellent service
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to email. Smooth service - my son contacts me everyday with no issues at all. Fantastic service. Thank you.
13. november 2021
Besvarelse fra JailTele
Thank you!
Besvarelse fra JailTele
Thank you!
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