An amazing app! I had some problems trying to top up my account and Lance was so so helpful at fixing the issue. They also went the extra mile to investigate why I may be having the issue and how they... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I wanted to find a service that gave my son the chance to call me without using up all his credit in prison. They don't get a lot and a few calls to mobiles soon goes and they can get down and upset q... Se mere
Virksomheden har svaret
Calls didn't forward to my mobile. Reported the issue several times a day for a week but got no response until I canceled my account and asked for a refund.
Virksomheden har svaret
So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Kontaktoplysninger
27 Old Gloucester Street,, WC1N 3AX, London, Storbritannien
- 02080895080
- support@jailtele.com
- jailtele.com
3,3
Middel
164 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer services
Excellent customer services. Simple to use but if you get stuck help is quick and efficient.
11. februar 2021
Besvarelse fra JailTele
Thank you for your review.
I paid for this service a while ago but…
I paid for this service a while ago but the prison still won't add it i thought there would be good customer service within the prison hence the name jail telly but iv paid for nothing and had no use
10. februar 2021
Besvarelse fra JailTele
Thank you for your review.
There is always a way to resolve the issue but we need to know first that you need help.
Very reasonable prices an Great service
Very reasonable prices to suit your needs only had an issue once emailed the company and had an answer and issue resolved within the hour very professional and extremely helpful and it saves me a fortune very happy with the his service 👍
25. januar 2021
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you for your review.
Besvarelse fra JailTele
Thank you for your review.
Topped up someone else's number and…
Topped up someone else's number and wasted my money.no refund was given
19. december 2020
Besvarelse fra JailTele
Dear Customer,
thank you for your review. We're sorry to hear that you think you've waisted your money and topped up someone's else account. You could just contact us to get a full refund - we're available to help.
We have already sent you an email to ask for more details in order to resolve this issue.
the number didn’t work on my boyfriends…
the number didn’t work on my boyfriends pin so it was a waste of money!
15. december 2020
Besvarelse fra JailTele
Dear Customer,
we can't guarantee all prisons will accept 0800 numbers but you could just contact us to get a full refund.
We will contact you to resolve this issue.
Besvarelse fra JailTele
Thank you for your review.
Constructive critical
The only thing I would give in terms of constructive criticism is that you should explain in detail the way the monthly plans work for example the more you pay monthly the longer the prisoners minutes last
12. november 2020
Besvarelse fra JailTele
Thank you for your review.
Loved the fact you get to choose your…
Loved the fact you get to choose your own price range suited to your affordability and went well using it except having an issue with the call connecting threw a few times and having issues before the time run out so didn’t really feel like we got to use our money worth but other than that was fine.
3. november 2020
Besvarelse fra JailTele
Thank you for your review.
Besvarelse fra JailTele
Thank you for your review.
It's good to keep in touch with…friends
It's good to keep in touch with friends, who are in prison.
14. oktober 2020
Besvarelse fra JailTele
Thank you for your review.
excellent customer service,full refund received
i never got to use the service because the jail rejected the telephone number, I gave a 5 star rating because the customer service was excellant,they answered all my questions. When i notified them that the telephone number had been rejected they gave me a full refund. The number i purchased was a 0800 number. Just to clarify it was not jailtele fault the number was rejected but the prison had changed there rules (Brinsford prison)
12. oktober 2020
Besvarelse fra JailTele
Thank you for your review.
Besvarelse fra JailTele
Thank you for your review.
Excellent service
4. oktober 2020
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you for your review.
Such a good service
Such a good service! Saves inmate using their money too so it's just one fee! I love the service.
29. september 2020
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you for your review.
When ever there is a technical fault…
When ever there is a technical fault they resolve it very quickly and give you extra minutes. Good service
23. september 2020
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you for your review.
excellent customer service
21. september 2020
Uopfordret anmeldelse
Besvarelse fra JailTele
Thank you for your review.
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