Itsu in Kings Road amazing service with a really warm smile! Didi was at the till, I was quite insecure about the soups, she suggested me a coconut soup which was really good grey quality of ingredi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Itsu was always our first choice takeaway, however it seems now when ordering, you have to add an array of other bits and pieces to order the meal you want. I try order a sushi platter and I HAVE to... Se mere
They gave me poisoning. I usually avoid all sorts of trips to the doctors, but after I’ve taken all medications possible to make my vomiting, nausea and headache better, I had to go to the hospita... Se mere
Virksomheden har svaret
Chicken Ramen, noodles in broth - disgusting, and a rip off even at introductory price (Sainsbury). I gave more time to stew than the recommended 5 minutes but vegetables still like blue tack. Sauce/B... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops
Kontaktoplysninger
King's Road 47, SW3, London, Storbritannien
- itsu.com
3,1
Middel
331 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The food is really tasty and the staff…
The food is really tasty and the staff are always kind and helpful. The Victoria 53 branch has become my regular for a weekday lunch.
17. juni 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thanks so much for this lovely message, Claire.
We're so pleased that you had an excellent experience at our Victoria 53 store.
We'll be sure to pass this on to the team.
We cant wait to see you in an itsu very soon!
Warning ! Chicken teriyaki rice bowl
I have gotten the chicken and teriyaki rice bowl from here before and other foods as-well, but the most recent time I have gotten the chicken teriyaki rice bowl it gave me food poisoning! I remember looking at the chicken and thinking it looked funny but just ignored it as I had eaten it before. The worst food poisoning I have ever had. Hot hot fever with the chills
18. juni 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thanks for your review, Sophie, and we're sorry to hear that you're feeling unwell.
Please can you submit a query with additional information via this link https://www.itsu.com/contact-us/ and we will be sure to arrange for our Health & Safety team to respond to you directly to resolve this.
We've already raised this on our side and our Safety team are expecting your email submission so that they can obtain more information about our visit and launch a thorough investigation.
I LOVE THE DUMPLINGS BEST THING I HAVE…
I LOVE THE DUMPLINGS BEST THING I HAVE EVER TASTED
14. juni 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you Diana, we're glad you enjoy our dumplings as much as we do!
Early adopter
Early adopter. I've been using itsu since it started and I'm still a fan. The salmon went through a very iffy phase for about 6 months ( crunchy texture,really not good ) but that was a couple of years ago , all good since. There is a difference between outlets, whether that's good or bad is subjective.
*** itsu social media person ***
Please don't comment, I have no issue to be addressed and I don't need my ego stroked .
No disrespect intended.
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thanks for your review, Simon.
Your feedback is important to us. The best way to get touch with us is through our website so that the right team can contact you directly for more information. If you're still not noticing differences in quality between stores, please message us via our website so that our Operations team can help.
https://www.itsu.com/contact-us/
ITSU at Brunswick Centre: three cheers for the lovely staff!!!
ITSU at Brunswick Centre, Camden is an extremely nice Sushi place. The staff are very helpful especially Ornella and Wojciech who have taught me how to operate the technology. Now I can scan with my app and claim my butterflies with ease. I have also been taught how to access my NHS discount. Thank goodness for lovely staff who enjoy their jobs and make customers feel special.
31. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you so much for your valued feedback, Norman.
Reviews like yours are an absolute joy to read, itsu's aim is always to go above and beyond customers expectations.
We will thank the whole team at Brunswick as well as Ornella & Wojciech for their outstanding service.
Besvarelse fra itsu
Thank you Lawrence! This so kind of you to say & we hope to see you very soon.
Great customer service
I was struggling to redeem a voucher and approached the till. The manager came out to help me. I am a regular customer at the NHG branch and this woman is fantastic - always smiling, cheerful and extremely helpful. She promotes new products, helps customers and is very efficient.
23. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you so much for your kind words Niamh, it's always great to hear from our customers, especially when they have had a fantastic experience such as this. We'll share the feedback with the team over at Notting Hill.
Very Pleasant staff at ITSU, Finsbury Square
The staff at the branch at Finsbury Square are always very helpful each time I pop into stock up for the next few days. I'm not great with IT and they are always happy to help every time.
28. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you for the feedback, Manisha! We agree, the teams at Finsbury Square are lovely and very friendly, a great team and we're are very proud of them.
Great experience
Great experience, delicious salads and food. Friendly and helpful staff 💗
18. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you for this lovely review Aneta. See you soon!
Fast and friendly service.
Always clean and tidy. Fast and friendly service and plenty of condiments, cutlery options and napkins available. We never feel rushed off our table when we’ve finished.
19. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thanks for your review, Mandy! We really appreciate your feedback.
Delicious food and fabulous staff
Delicious food and fabulous staff. I love the itsu loyalty scheme.
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you Karen! 🙌
Amazing tasting food
Amazing tasting food, I love itsu every time I go! Staff are friendly and helpful also, love the butterfly scheme as well.
26. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you for this lovely review Sarah - we're so happy to hear this as we love being able to make our customers happy!
It was really good
It was really good. No queue friendly staff and food to the ready.
27. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thanks so much for taking the time to leave us a review - we're glad to hear thaty you've enjoyed the food and that you found are instore colleagues friendly. See you soon!
Amazing food all the time ,fast…
Amazing food all the time ,fast delivery and always delicious
28. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you so much for sharing this Frankie!
Besvarelse fra itsu
Wow! That's so lovely to hear - & thank you so much for your kind words Margaret!
Helpful staff amazing food
The staff are always so helpful the last time I had a loyalty award and was not really aware of it but the staff member helped me sort it out..
Food is always so fresh and top notch. Love love it love it
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you so much & we can't wait to see you again very soon Ed!
Besvarelse fra itsu
Thank you for such a lovely review Damyanti, it really means a lot! 😊
Quality has declined
I used to be a huge Itsu fan, but have noticed the quality has significantly declined. The fish did not taste fresh and the rice texture was all wrong. The rolls were crumbly and fell apart. The wasabi is made in China. There are better alternatives out there that use higher quality fish and other ingredients and are actually made fresh.
24. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thanks for your review. We’re so sorry to hear this. Our ingredients go through many quality checks so we're completely stunned by reading your review. Please can you contact us directly via our website to let us the store name & order time & we will resolve this for you https://www.itsu.com/contact-us/
Best value for money!
Itsu never disappoints, honest sushi, good quality, helpful people. Can’t go wrong. Highly recommended.
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Wow! Lovely review & thank you so much for sharing this with us Jimmy!
I love the food and informal atmosphere…
I love the food and informal atmosphere of the Itsu restaurants. I really appreciated that one of the staff helped me download the app. He was very patient and available when I had further questions.
18. maj 2024
Uopfordret anmeldelse
Besvarelse fra itsu
Thank you for taking the time to leave us 5 stars Patricia! We are so pleased to hear you enjoyed your experience at itsu & we hope to see you soon!
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