The quality is horrible. For the price I paid which was around $150.00 CAD I was expecting really good quality. Instead I got cheap plastic harnesses that are giving SHEIN. Very dissatisfied. A... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I don't often fancy making online purchases due to the skepticism against the customer services from abroad. However, INTIMISA changed my mind - the customer service personnel has been very prompt at... Se mere
Virksomheden har svaret
After ordering, I was concerned (having read negative reviews on Trustpilot) that’s if ordered from a ‘scam’ company and would never see my delivery (this has happened to me before with companies base... Se mere
Virksomheden har svaret
After I initially placed my order I was having difficulty confirming the details and tracking the package. I reached out and AJ at Intimisa quickly responded and reassured me. They provide clear a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Intimisa is a lingerie store where every girl can let out her inner tiger without being judged.
Kontaktoplysninger
13955 Central Ave Chino, CA 9170, 5192830, Tel Aviv, Israel
- help@intimisa.com
- intimisa.com
4,5
Fremragende
264 anmeldelser
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Turned up in quick time
Turned up in quick time , great quality , second time I’ve purchased from them , my partner loves them they fit like a glove and she looks amazing in it..
1. februar 2024
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Besvarelse fra Intimisa
Dear Michael,
We are so thrilled to hear that you are satisfied with your purchase and our service. Thank you for your kind words!
Please continue to check out the amazing items we have available.
Best regards.
Fantastiske produkt
Fantastiske produkt. Min kone elsker det. Jeg og
20. januar 2024
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Besvarelse fra Intimisa
Good day!
Thank you so much for taking the time to share your experience, it is really important to us to know that you are satisfied with the items and with our services.
We are constantly working to make higher-quality products and meet our customer's expectations.
We hope you enjoy the items and make a new purchase with us soon! We have a lot of options for you.
Best regards.
Simply catastrophic
I unfortunately ordered three items for my wife on intimisa.com for a total of €157 on January 11, 2024. They shipped my items in two separate packages, one of which is impossible to track. I received the first package on January 27 which was traceable with one item inside which is obviously the cheapest. I sent 3 emails on January 19, 23 and 27 and I still have no response from them. This is unacceptable, it's been almost 4 weeks since I ordered on their website and I don't know if I will ever receive my items. I don't know what their idea of doing business but their practices are shameful and show total contempt for their customers!
11. januar 2024
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Besvarelse fra Intimisa
Hello David, I hope you this message finds you well.
I'm sorry to inform you that we couldn't find any records of your emails in our system. I understand how frustrating it can be to not receive a response, but please know that we would never intentionally ignore your messages. It's possible that your emails were caught by our spam filter, and we're currently working on it to ensure this doesn't happen again in the future. We've sent you an email with all the details you need regarding your order, feel free to respond if you have any questions or concerns.
Received wrong item, poor quality, customer service a joke. Basically a scam.
They shipped me the wrong item and, in spite of my sending photos of what arrived + screenshots of what I actually ordered, their customer service team continues to insist I got what I ordered and can get a refund IF I pay shipping cost to return it + a €10 ‘restocking fee.’ The materials used are cheap (there’s no way I would actually use the item, even if it were the right one). Disgusted by the whole experience. Basically a scam. If I could leave 0 stars I would.
27. januar 2024
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Besvarelse fra Intimisa
Dear Betsy,
I sincerely apologize our boutique did not meet your expectations.
We appreciate your feedback, it helps us to improve our customer service. After checking the pictures, the item received is correct, however, we want to find a suitable solution, so we have reached out to you directly.
We hope to hear from you soon!
Update: We offered you a solution but you informed us that you decided to handle the problem by yourself.
Do not hesitate to contact us for any further assistance.
Regards.
Great stuff
Had some problems but all got sorted. Great customer services.
23. januar 2024
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Besvarelse fra Intimisa
Hi Vaiva,
Thank you for the opportunity to solve your problem.
It was a pleasure to assist you.
Kindest regards.
Ordered a set six weeks ago and it…
**update they sent a new set and the shipping company is to blame.**
Ordered a set six weeks ago and it still has not arrived
30. november 2023
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Besvarelse fra Intimisa
Hello Valerie, I am truly sorry to hear that you have not yet received your order. We have already reached out to you via email, and we are committed to working with you until we find a satisfactory solution.
Awesome
Very happy with the product received. Incredible design (Gabriella's Sexy Nightdress) and very good manufacturing quality. But over all, outstanding support and communication.
16. januar 2024
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Besvarelse fra Intimisa
Hi Dominic! Thank you! Our team is delighted to hear your positive feedback. We strive to provide excellent service, and we're grateful for your recognition.
Tactics to prevent returns
I and emailed them for a return within a week and they responded with an offer to send me another item at a discounted rate. This is unacceptable. I am pursuing now but I question their structure for returns. I see now others have had problems as well. #48915
13. januar 2024
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Besvarelse fra Intimisa
Hi Wesley, I am sorry to read your negative review about our store and customer support. Our goal is always to offer our customers the best service, and we apologize for the negative experience. We will contact you to know your concerns and ensure the issue is resolved in the best way possible.
We will be waiting for your response!
It's a scam,fake website,parcel never…
It's a scam,fake website,parcel never arrived.They have stolen money and never reply on emails.Stay away!!!
25. december 2023
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Besvarelse fra Intimisa
Hello Caroline, I understand your concern and sincerely apologize for any inconvenience caused by your order. Please rest assured that we will work towards finding a resolution that satisfies your needs. However, upon searching our system, we could not locate any emails or orders under the name you provided in your review. Therefore, we kindly request you to email us at intimisacs@gmail.com so that we can investigate further into what happened with your order.
Thank you!
Great customer service. Great quality. Products match the pictures
9. januar 2024
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Besvarelse fra Intimisa
Hello Sabrina! We greatly appreciate you taking the time to share your happiness with us! Your kind words are a testament to our team's hard work and dedication to providing the best possible service.
The Daphne's Hollow Out Set I got fit…
The Daphne's Hollow Out Set I got fit really well, normally I wouldn't buy underwear online, but I took my shot and was very satisfied. Regarding shipment it took a little over a month. But Costumer service was quick to reply and very friendly, when I asked about the shipment.
17. december 2023
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Besvarelse fra Intimisa
Hello Minna! We're glad you enjoyed Daphne's Hollow Out Set. Your feedback is invaluable to us, although we are not affiliated with the shipping company, please know that we are doing everything within our power to improve our shipping times and ensure a seamless delivery process for our valued customers like you. Thanks for taking the time to share your experience.
Vol pur et simple (edit)
Après que ma commande ai mis 10 jours à me parvenir, (et que certains articles envoyés n’aient pas été les bons…) j’ai fait le lendemain même une demande de retour pour plusieurs articles ne me convenant pas.
Je passe sur les techniques douteuses pour nous faire renoncer à un retour, à base de proposition de code promo pour un futur achat si je garde les articles… du grand n’importe quoi.
Ca commençait déjà très mal, mais là cela fait maintenant TROIS SEMAINES que j’attends une réponse. TROIS. SEMAINES!!!
Dans quelques jours le délai pour les retours sera terminé, et je suis prête à parier que c’est ce qu’il me sera finalement répondu.
Je me retrouverai donc avec des articles qui ne me vont pas et/où ne me satisfont pas, et eux garderont 350€!!
Absolument scandaleux.
Absolument rien ne va depuis le moment où j’ai passé la commande, mais cette prise en otage pour retourner des articles… c’est du jamais vu.
Et une fois encore l’on parle là d’un retour d’une valeur de 350€! Pas d’un petit article soldé…
Du VOL pur et simple. Scandaleux.
EDIT : après plus d’un mois (et surtout après la publication de cet avis…) j’ai finalement obtenu la validation de ma DEMANDE de retour. Apres que les articles aient été reçus par le vendeur il leur a encore fallu trois semaines jour pour jour pour valider le retour et initier le remboursement.
Et là encore, problème. Ils ne m'ont remboursé que la moitié des articles renvoyés… Par contre ils n'ont pas oublié de me demander de supprimer mon avis ici.
Donc obligée de me plaindre encore pour finalement recevoir l'intégralité du remboursement (- les 10€ évidemment. Ça non plus ils n'ont pas oublié bien entendu.)
Depuis je reçois un mail un jour sur deux, me demandant d'effacer ou modifier mon avis ici car le problème a été "résolu".
Donc effectivement, le problème a été résolu. Après deux mois.
1. december 2023
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Besvarelse fra Intimisa
Dear Lyane,
We have already resolved your issue and we hope you are pleased with the result.
We are waiting to hear from your feedback.
Regards.
Like on the photos…
The bodysuit fits very well and the harnesses are also very nice. The quality seems to be good. It just took a little bit long (about 10 days) till it arrived.
21. december 2023
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Besvarelse fra Intimisa
Hi Maria!
Thank you for giving us a 5-star rating! We are delighted to hear that you are satisfied with our products. We strive to offer high-quality items that meet our customers' standards.
We would like to extend an invitation for you to continue shopping with us and share your feedback on social media.
See you soon!
Very good shop with excellent customer…
Very good shop with excellent customer service. I'll be happy to order again.
24. december 2023
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Besvarelse fra Intimisa
We are happy to hear that you were satisfied with our service. Thank you for your trust and for recommending us to others.
Best regards.
Poor customer service
A number of issues initially leading me to believe it was a scam.
Product didn’t arrive for 2 months and when I contacted them after initially making contact they blocked me rather than sorting it out.
I have now received a response but as yet no delivery from Intimisa. I have attempted to reply but have received a rejection again stating that my mail has been rejected as Spam. Hardly helpful when I am simply replying to the company’s response.
In the end I am pleased to say the product did arrive but after lots of follow up on my end. Not a scam per se but customer service was challenging.
Intimisa have spent some time working through their issues and with a change in product manager I am pleased to say they have resolved my issue satisfactorily. Thank you
22. december 2023
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Besvarelse fra Intimisa
Hello Nick! I can assure you we have not blocked out the communication with you. We haven't received a response from you in our system since 5 days ago. However' don't worry! We have emailed you again since we would love to provide you with a resolution. Thank you for your patience.
Update: Your case has been resolved and we hope you are satisfied with the item received.
Bello il sito, ma il servizio scadente
La prima informazione riguardante al pacco me l'hanno inviata dopo 12 giorni, per un pacco che doveva arrivare prima di Natale. Ora dovrò comprare un regalo a mia morosa e annullare questo ordine perché non arriverà mai niente per la data desiderata.
22. december 2023
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Besvarelse fra Intimisa
Hi Xhuliano,
I am sorry to read that the shipment was not satisfactory for you, sometimes delays are uncontrollable due to customs, transportation, and holidays.
Unfortunately, we are not affiliated with a shipping company so, we can only offer the information provided by the shipping courier.
We have contacted you to verify if you have received the items as the tracking information has been marked as delivered.
Thank you
Jamais reçu mon colis..
13. december 2023
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Besvarelse fra Intimisa
Hello Lilian. Our customer service team has responded to your email inquiry with additional details. We have verified that your package is still in transit and should arrive within our expected delivery timeframe to Europe which is 7-10 Business days.
Update:
We have resent the order and it has been marked as delivered, thank you for your confirmation of receiving the parcel.
We hope you are satisfied with the purchase.
Regards.
Hello from Finland!
Hello from Finland!
Now Then.... I have been waiting for my underwear for 4 weeks already. and humiliating. No one answers My emails. Perkele!
14. december 2023
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Besvarelse fra Intimisa
Hello Minni, I'm very sorry to hear that you've been experiencing difficulties with your emails. Unfortunately, we've located your order and email account but it seems that there is no record of those emails in our system and none of them appear to have gone through successfully. We've sent a new email, I can assure you that we're here to help you.
China macht nach
Also, customer service great. Antwortet sehr schnell (danke "Vicky") Leider kann man nichts untauschen (ausser das Paket ist ungeöffnet, Versand muss selbstfinanziert werden wie auch eine Vearbeitungsgebühr von 10 USD)...für etwas mehr Geld kann ne andere Größe bestellt werden.
Die Ware ist ganz okay für den Preis. Kannst nichts hochqualitatives erwarten. AI und Photoshop machen ja viel möglich.
Nur wegen dem guten Kundenservice würde ich nochmal bestellen...allerdings nur bei heftigem Rabatt. Die Ware kam gut an, in schönen grossen Samtbeutel pro Stück.
Was mich am meisten irritiert hat und weshalb ich nicht mehr hier bestelle ist, dass die Idee von anderen gestohlen wird. Es gibt selbstständige Designer die versuchen ihr Brot zu verdienen und diese wunderschöne Dessous entwerfen und auch qualitativ und Körperangepasst herstellen. Ist echt schlimm, dass China hier sich das alles kopiert und dann ein riesen Profit macht. Dabei bin ich sicher, dass China auch tolle Designer hat.
Jedenfalls ist Intimisa tausendfach besser als die Marke "Naked", ebenfalls ein chinesischer reinfall, nur dreister.
10. december 2023
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Besvarelse fra Intimisa
Hello Piech, thank you for sharing your perspective with us. We truly appreciate your feedback and view it as an opportunity to improve our services. Your concerns have been brought to the attention of our management team, we are committed to finding a solution that addresses them and meets your needs.
good
After a shipping error, they solved it quickly and compensated me. The product meets expectations and I will buy again
8. december 2023
Uopfordret anmeldelse
Besvarelse fra Intimisa
Dear Javier,
We are greatly pleased to hear that your experience with our customer service was positive and efficient. We regret the inconvenience caused by shipping and the undelivered emails, but we are glad to know that the solution and compensation were to your liking.
We appreciate your acknowledgment of the product meeting your expectations and we are delighted that you would consider purchasing from us again.
Your satisfaction is our priority, and we look forward to the opportunity to serve you again in the future.
Dette er Trustpilot
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