The quality is horrible. For the price I paid which was around $150.00 CAD I was expecting really good quality. Instead I got cheap plastic harnesses that are giving SHEIN. Very dissatisfied. A... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I don't often fancy making online purchases due to the skepticism against the customer services from abroad. However, INTIMISA changed my mind - the customer service personnel has been very prompt at... Se mere
Virksomheden har svaret
After ordering, I was concerned (having read negative reviews on Trustpilot) that’s if ordered from a ‘scam’ company and would never see my delivery (this has happened to me before with companies base... Se mere
Virksomheden har svaret
After I initially placed my order I was having difficulty confirming the details and tracking the package. I reached out and AJ at Intimisa quickly responded and reassured me. They provide clear a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Intimisa is a lingerie store where every girl can let out her inner tiger without being judged.
Kontaktoplysninger
13955 Central Ave Chino, CA 9170, 5192830, Tel Aviv, Israel
- help@intimisa.com
- intimisa.com
4,5
Fremragende
264 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
![Intimax Reviews { Real Results ] 🔥-logo](https://consumersiteimages.trustpilot.net/business-units/6963b743eecb870ec1e91dbd-198x149-2x.avif)
Nice product
Nice product, beautiful collection Responsive after-sales service
8. marts 2024
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Besvarelse fra Intimisa
Thank you so much for posting your review!
We appreciate your positive feedback regarding our store. It's great to hear that you had a pleasant shopping experience and enjoyed our collection.
We value your opinion, as it contributes to enhancing our offerings and services.
We value your continued patronage and appreciate any referrals you may provide to friends and family. If you have any feedback, inquiries, or concerns, please feel free to reach out to us.
Greetings!
Interesting products after all
The products are very stylish and my girlfriend loves them.
It might take a couple of weeks to be delivered but I think it is worth the waiting.
7. marts 2024
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Besvarelse fra Intimisa
Hi Mihai,
Thank you for posting your review!
Our company is dedicated to delivering exceptional services and ensuring a positive customer experience.
We are actively working to enhance our shipping times, and your valuable feedback plays a crucial role in our continuous improvement efforts.
Feel free to contact us for any further assistance.
Regards
Besvarelse fra Intimisa
Hello Giannis,
We appreciate your positive feedback regarding our customer service.
It's great to hear that you're satisfied with the attention and solution we provided.
Your opinion inspires us to keep enhancing our services and providing you with the best experience.
Please feel free to reach out if you have any further questions or require assistance.
We are at your disposal to serve you.
Kindest regards
Produits très bon qualité
Produits très bon qualité, très jolie. Belle emballage. Super
1. marts 2024
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Besvarelse fra Intimisa
Hi Inga,
Thank you for taking the time to provide your feedback.
We sincerely appreciate your positive review and we are delighted that you are satisfied with both the product and our services.
Ensuring your satisfaction is our top priority.
We look forward to having you as a valued long-term customer.
Regards,
Super tolle Wäsche sexy weiblich tolles…
Super tolle Wäsche sexy weiblich tolles Design Qualität stimmt auch passt alles kommt auch super bei den Männern an trägt sich toll auf der Haut bin immer wieder begeistert einfach
1. marts 2024
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Besvarelse fra Intimisa
Dear Daniela,
We want to express our sincere gratitude for your trust and loyalty. Thank you for choosing us as your provider of products. It is a pleasure for us to have your preference and meet your needs.
You are a valuable customer, and we want to acknowledge your support and collaboration. Thank you for your feedback, suggestions, and recommendations, which help us to improve our quality and attention.
We hope to continue counting on your presence and offering you the best of us. If you have any questions or requests, do not hesitate to contact us. We are at your disposal to serve you.
Receive a warm greeting.
The products are high quality
The products are high quality, the shipping is fast enough, just if more options in XS size could be great
29. februar 2024
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Besvarelse fra Intimisa
Hi Arturo,
Thank you for your positive feedback. We are glad to know that you are satisfied with the quality and design of the item. Your opinion is very important to us, as it helps us to improve our service and to offer you the best.
We also appreciate your suggestion to add more size options. We take note of your request and we will consider it for future collections. We want all our customers to find the product that suits their needs and preferences.
We hope you can consider us for future purchases.
If you have any questions or queries, do not hesitate to contact us. We are at your disposal to assist you.
Impecable atención al cliente
Realice un pedido que necesitaba que llegara en una fecha concreta, hubo problemas con el envio por parte de la empresa encargada, ademas, lo retuvieron en aduanas.
Intimisa se ha hecho cargo en todo momento, recibí una atención de 10/10, estuvieron pendientes de mi pedido, se disculparon (aun que no fuera fallo suyo) y se me compenso por los problemas con otro articulo de su maravillosa tienda.
Con esto quiero decir que a veces hay problemas que no se pueden evitar, pero en una situación así deben hacerse cargo y darte la atención y facilidades correspondientes, por que culpa del cliente seguro que no es.
Un 10 como empresa, y sobretodo darle las gracias a Vicky por su atención y trato impecable.
19. februar 2024
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Besvarelse fra Intimisa
Hi Mire,
We apologize for any inconvenience you've experienced with our email service. Our customer support team typically responds within 24-48 hours.
Could you please share your contact information so that we can verify the issue?
Shipping times can vary based on factors such as the destination, product availability, and demand. For accurate information, please refer to the FAQ section on our website.
We appreciate your patience as we work to optimize our shipping processes and minimize waiting times.
Update: We are so happy to know that you are satisfied with our attention, our customers are our top priority.
ES:
Nos disculpamos por cualquier inconveniente que haya experimentado con nuestro servicio de correo electrónico. Nuestro equipo de atención al cliente normalmente responde dentro de 24 a 48 horas.
¿Podría compartir su información de contacto para que podamos verificar el problema?
Los tiempos de envío pueden variar según factores como el destino, la disponibilidad del producto y la demanda. Para obtener información precisa, consulte la sección de preguntas frecuentes de nuestro sitio web.
Agradecemos su paciencia mientras trabajamos para optimizar nuestros procesos de envío y minimizar los tiempos de espera.
Actualización: Estamos muy felices de que esté satisfecha con nuestra atención, nuestros clientes son nuestra prioridad primordial.
Beautiful sensual lingerie in lovely colors
Beautiful sets, fast delivery, nice customerservice
24. december 2023
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Besvarelse fra Intimisa
Hi Mevrouw!
We appreciate your satisfaction with our service.
Our commitment is to provide high-quality products that align with your expectations.
We greatly appreciate your feedback and it motivates us to keep working diligently.
Thanks for your preference.
Very good customer service
15. februar 2024
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Besvarelse fra Intimisa
Hello Stefan,
We greatly appreciate your positive feedback regarding our customer support.
Your satisfaction is our top priority, and we're delighted to have you as our valued customer.
Regards
Fast customer service!
20. februar 2024
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Besvarelse fra Intimisa
Dear Stephanie,
We appreciate that you are satisfied with our customer service.
We strive to provide you with quality care and resolve your questions and problems in the best way possible.
Your opinion is very important to us and helps us improve every day.
Thanks for trusting us!
Calidad de soporte en el servicio excelente!
Al principio fue un estrés pensar que mi producto se había perdido, pero la marca se mantuvo todo el tiempo en contacto conmigo por correo con una educación y nivel de respuesta excelente, por fin encontré mi producto y estoy feliz no solo con la calidad del producto, sino con el servicio de apoyo que obtuve de soporte de la marca en apoyarme a encontrar mi paquete. Me encantó que llegó en una bolsa super bonita!!!
16. februar 2024
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Besvarelse fra Intimisa
Hi Isadora,
Thank you so much!
We sincerely appreciate your review.
We love that you enjoyed our attention and the shopping experience was satisfactory.
Your positive feedback encourages us to continue providing excellent service.
Gracias por preferirnos!
Please see updated review at the bottom
-See Update Below-This is a horribly cheap and overpriced product. It showed showed up broken. I asked for my money back and instead they sent a replacement. I went back and forth with them and finally they agreed to refund me minus 10% for restocking. They then told me it needed to be returned to Belgium. This would cost me more than the 65$ it cost to buy the product which I'm sure they knew and figured I'd just give up. I did not. I told them I would return it to California. They did end up letting me ship it to Ca and that cost me around 15$ NEVER would I order from them again much less recommend them. Intisma is absolutely terrible.
-UPDATE- Vicky from Intisma Customer Support reached out to me and did offer to send us another product of out choice free of charge. The quality of that item was much better. If the company cares as much as she does and they get their processes figured out they will be great to buy from.
22. december 2023
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Besvarelse fra Intimisa
We sincerely apologize for the inconvenience you experienced and for the subpar quality of the item you received. We have already communicated to our customers about the issue with a defective batch of the item you bought from us.
We apologize if the situation was not handled satisfactorily. We have reached out to you directly to find a suitable solution.
Regards.
Update: Thank you for your positive feedback. We are dedicated to enhancing our processes, and we value your input.
Our customer support team is here to assist you.
Reflects what you see on the website
Good quality product. Fits well and does actually reflect what is looks like on the photos on their website. Of course you have to take into account we are not all photo models :-)... We received our goods in about 3 weeks time. Nicely and cleanly, neatly packed. No strange smells. Only a very good, professional experience.
12. februar 2024
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Besvarelse fra Intimisa
Hi Stef,
We greatly appreciate your kind comment.
We are very happy that you had a good experience with us and that you were happy with the result. Your satisfaction is our priority.
We look forward to serving you again soon.
As advertised
Ordering is easy, website works well, product is as advertised and service seem to be good as I got a quick response to a question I had about my order.
7. februar 2024
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Besvarelse fra Intimisa
Hi Sébastien,
We sincerely appreciate your positive review.
Your feedback inspires us to continually enhance our services and products.
Thank you for selecting us!
Betrug miserable Qualität nicht bestellen
Miserable Qualität und Betrug da man das Geld nicht mehr zurückbekommt trotz vieler Mails. Niemals bestellen. Hände weg von diesen Banditen.
6. februar 2024
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Besvarelse fra Intimisa
Hi Thomas,
We have requested your contact information so we can identify the problem you have had with your order.
We will do our best to assist you in resolving the issue and ensuring a better shopping experience.
Regards.
Reagieren nicht+Update
Per E-Mail kriegt man keine Antwort wenn man etwas zurücksenden möchte.
Was natürlich drängt weil man nur 30 Tage Zeit hat die Sachen zurückzusenden.
Meine einzige Hoffnung ist hier etwas zu schreiben da sie hier wenigstens auch auf Fragen reagieren.
Qualität ist ausserdem schlecht und sieht auf den Bildern anders aus.
UPDATE:
So nachdem ich hier etwas gepostet habe haben die sich gemeldet.
Anscheinend waren die Server down und konnten deshalb nicht antworten.
Kurz gesagt sie haben meine Retoure bestätigt und es lief alles problemlos ab.
6. februar 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
We sincerely apologize for the issue with the emails.
We strive to respond to our customers within 48 hours. If you have not received a response, it may be due to email delivery issues.
Your issue has been resolved and we hope you are satisfied with our service.
Best regards.
Finger weg
Nicht zufriedenstellend.
Die Website sah echt toll aus - Produkte eher enttäuschend! 4 Wochen Lieferzeit.
Rücksendung wurde beantwortet.
24. januar 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Nicole,
Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your purchase. We understand your frustrations and would like to offer you a solution.
Our customer service has reached out to you to process your refund. We apologize for the inconvenience and appreciate the opportunity to improve our services.
Regards.
An item that I ordered was out of…
An item that I ordered was out of stock. The company reached out within the hour and offered to replace the item. I replied back with what I wanted and they honored it instantly. Can’t wait for the items to arrive!
1. februar 2024
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Besvarelse fra Intimisa
It is always a pleasure to help customers like you!
We hope you are satisfied with the items when you receive them and that you will keep us in mind for future purchases.
Kindest regards.
Kundendienst
Es hat einige Zeit in Anspruch genommen, mit dem Kundendienst in Kontakt zu kommen. Als der Kontakt zustande kam, sehr entgegenkommend 👍
18. januar 2024
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Besvarelse fra Intimisa
Hi Katharina,
We are glad to hear that you found our customer support satisfactory.
We apologize for any inconvenience caused by the technical issue during your contact with us.
We greatly appreciate your feedback as it helps us continuously improve.
Best regards.
Great experience
Fast delivery, great customer support and good assistance. Product looks up to expectation, satisfied with design, materials and appearance.
2. februar 2024
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Besvarelse fra Intimisa
Hi Svetlana!
We are pleased to hear that you are satisfied with our services. We always strive to ensure that our customers are happy.
You are valuable to us and we want to thank you for preferring our store.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.