The quality is horrible. For the price I paid which was around $150.00 CAD I was expecting really good quality. Instead I got cheap plastic harnesses that are giving SHEIN. Very dissatisfied. A... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I don't often fancy making online purchases due to the skepticism against the customer services from abroad. However, INTIMISA changed my mind - the customer service personnel has been very prompt at... Se mere
Virksomheden har svaret
After ordering, I was concerned (having read negative reviews on Trustpilot) that’s if ordered from a ‘scam’ company and would never see my delivery (this has happened to me before with companies base... Se mere
Virksomheden har svaret
After I initially placed my order I was having difficulty confirming the details and tracking the package. I reached out and AJ at Intimisa quickly responded and reassured me. They provide clear a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Intimisa is a lingerie store where every girl can let out her inner tiger without being judged.
Kontaktoplysninger
13955 Central Ave Chino, CA 9170, 5192830, Tel Aviv, Israel
- help@intimisa.com
- intimisa.com
4,5
Fremragende
264 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
![Intimax Reviews { Real Results ] 🔥-logo](https://consumersiteimages.trustpilot.net/business-units/6963b743eecb870ec1e91dbd-198x149-2x.avif)
uncomplicated and friendly
very friendly competent customer service, beautiful items with great quality, i would recommend!
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Wina,
Thank you very much for your kind words!
We are delighted to hear that you had a positive experience with our customer service and that you appreciate the quality of our items. Your recommendation is highly valued and greatly appreciated.
If there is anything further we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Great Customer Service
Customer service was exceptionally helpful, responsive, and understanding regarding my exchange. It was going to cost a lot to return my unworn outfit at first due to the original store return policy, but they were able to get it to a more reasonable refund amount where I just paid the $10 restocking/shipping fee instead. I also really appreciate them following up to see if the refund went through fully on my end. Thanks again! Would buy more outfits from intimisa again in the future because of the positive experience.
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Dear Allyn,
Thank you so much for your kindness!
It is great for us to know our customer service team was able to assist you effectively and make the return process smoother for you.
It's great to know that the follow-up ensured your refund was processed correctly.
We truly appreciate your feedback and are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future and hope you continue to enjoy shopping with Intimisa.
Thank you once again for your support!
Regards
Very strong customer service and…
Very strong customer service and support. The products are all top quality and very sexy. We’ve had a lot of fun with everything and will certainly be back
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Mr,
Thank you so much for your kind words! We're so happy to hear that you had such a positive experience with our customer service and products.
It's great to know that you found everything to be of top quality and enjoyable.
We look forward to welcoming you back soon!
Regards,
After ordering
After ordering, I was concerned (having read negative reviews on Trustpilot) that’s if ordered from a ‘scam’ company and would never see my delivery (this has happened to me before with companies based in China). I contacted customer services and someone called Jell got back in touch within 48 hours with my tracking number and a link with with to use. S/he also followed up with two other emails to see if my issue was resolved and my parcel arrived within 10 days of ordering. I’m delighted. Jell then followed up again to check all was ok after receipt. Really happy. Will order again now I know it’s a genuine company. Thanks
10. juli 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Emma,
Thank you for sharing your experience!
It's great to hear that Jell provided such excellent customer service and that your concerns were addressed promptly. It's always reassuring when a company goes the extra mile to ensure customer satisfaction. I'm glad your parcel arrived on time and that you're happy with your purchase. We look forward to serving you again in the future! blush
If you have any other questions or need further assistance, feel free to reach out.
Thanks again for your feedback!
Besvarelse fra Intimisa
Hi Onno,
Thank you so much for sharing your positive experience!
It is awesome to know that you are satisfied with our customer support and the items you got. We put a lot of effort to offer the best shopping experience.
Your feedback means a lot to us, and we're here to assist you anytime you need.
Have a wonderful day!
Scam company
Scam company. Says product was delivered and most certainly was not. Try’s to blame the shipping company and only offers 50% refund. SAVE YOUR MONEY
3. maj 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi,
We are truly sorry to hear about your experience. We take such matters seriously and want to ensure every customer feels valued and heard.
Could you please provide us with your order number and any additional details? This will help us investigate the issue more thoroughly and work towards a satisfactory resolution. We aim to provide the best service possible and appreciate your patience as we address this matter.
Thank you for bringing this to our attention.
Update: Since we never got your name, order number, or any information from you, we have not been able to help to solve the problem.
Please contact our customer support to offer you a solution.
Thanks.
Very good Customer Service
Very good Customer Service, product is also very good and the delivery was very fast 🙋🏽♂️
14. juli 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Dear Philip,
Thank you for your wonderful feedback!
We're delighted to know that you were pleased with our customer service, the quality of our product, and the speed of our delivery.
Your satisfaction means the world to us, and we can't wait to serve you again!
Regards,
Rally great stuff
Really great stuff. I will give it my future wife as a gift.
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Rene,
Thank you so much for your kind words! We're excited you've found something special in our selection. It's truly heartwarming to know that our creation will be part of such a meaningful gift to your future wife. We hope it brings her as much joy as it has brought us in crafting it.
Wishing you both a future filled with happiness and cherished moments.
Regards,
Thanks Vicky from Intimisa because she…
Thanks Vicky from Intimisa because she proposed her help, when my order was delivered to the post. She was very attentive and helpful. Packing of order was very good, will see later would it be good as a present
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Michael,
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Vicky was able to assist you effectively. Her attentiveness and helpfulness are qualities we value highly, and it's great to know she met your expectations.
We're also pleased to hear that the packing of your order was to your satisfaction. We understand the anticipation of seeing whether the item makes a good present, and we hope it brings joy to the recipient.
Should you need any more assistance or have any further feedback, please don't hesitate to reach out.
We're here to help!
Regards,
The order was fine, but the MOST ANNOYING CUSTOMER SERVICE!!!
The order was fine but got stuck in tolls. Quality is fine, nothing bad to say about the actual product.
Nevertheless, THE MOST ANNOYING CUSTOMER SERVICE EVER!! Real spamming from their side. I have now every third day an email probably for 4 weeks where they again and again ask me to review or rate it whatsoever my order. I had to mark the emails as junk since it keeps coming (even if I did rate them already). Super annoying.
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Eveliina,
Firstly, we want to thank you for your feedback regarding the quality of our product. We're glad to hear that you are satisfied with your purchase.
However, we sincerely apologize for the inconvenience caused by the repeated emails. We understand that receiving frequent requests for reviews can be frustrating, especially after you have already taken the time to provide feedback. Please be assured that it is not our intention to spam our valued customers.
We are taking immediate action to address this issue:
We will review our customer service protocols to ensure that our communication is both helpful and respectful of our customers' time and inbox space.
We appreciate your patience and understanding in this matter. If there is anything else we can assist you with, please do not hesitate to contact us.
Our customer support manager will contact you to try to compensate the issue.
Regards,
Quick and friendly customer service
I had a question regarding my order and I got a very quick reply. Vicky was very helpful and nice and sorted everything out.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Nadine,
Thank you for sharing your positive experience with us!
We're thrilled to hear that Vicky was able to assist you promptly and efficiently with your order query. Our commitment is to ensure you have a seamless experience, and Vicky's assistance is a testament to that.
For any further questions or additional support, feel free to contact us. We're always here and happy to assist!
Regards,
Completly satisfied
I received my order quickly and the goods are of great quality! I contacted customer service because of a question about another product. The communication with Jell was extremely friendly, competent and to my complete satisfaction. I can recommend intimisa.com without reservation. Can't wait to buy again. :-) Greetings from a satisfied customer!
9. juni 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Holger,
It's a delight to hear from you! We're so happy to know that your order arrived promptly and that you're pleased with the quality of our products. Your kind words about your interaction with our customer service team, and especially with Jell, are greatly appreciated. We strive to provide friendly and competent service, and it's wonderful to hear that we've met your expectations.
Thank you for recommending us and for your eagerness to return for more shopping. We can't wait to serve you again! Should you have any more questions or need assistance in the future, please feel free to reach out.
Warm greetings from all of us at intimisa.com
Vicky at Intimisa created a great…
Vicky at Intimisa created a great service experience which reminded me of how a real productcompany should be and I will come back thanks to her.
Br
12. juni 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Kris,
We are thrilled to hear about your positive experience with our customer support!
It's wonderful to know that our exceptional service has resonated with you and reflects the high standards we strive to uphold. We believe in creating memorable moments for our customers, and it sounds like Vicky did just that.
Thank you for taking the time to share your feedback. We look forward to welcoming you back soon!
Regards,
Good product, Perfect customer service
Nice lingerie set. Love the light blue colour. Fit is true to size medium.
Customer Service pulled through for me when I needed to change mailing address last minute. Satisfied customer.
7. juni 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Michelle,
Thank you so much for your kind words!
We're thrilled to hear you love the set and that the fit is right.
It's always our goal to ensure our customers have a seamless experience, even when last-minute changes are needed.
We're glad we could assist with your mailing address update and appreciate you taking the time to share your satisfaction.
Thank you for choosing us!
Customer service was the best out of…
Customer service was the best out of any company that I’ve ordered items from.
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Chris,
We are so glad that you had such a positive experience with our customer service team!
We appreciate your positive feedback, it makes us keep improving and offer the best shopping experience to valued customers like you!
If you need any further assistance, feel free to contact us.
Regards,
5 star
Products with good quality and nice packaging, quick delivery and exceptional customer support.
18. juni 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Mariana,
Thank you so much for your kind words!
We're absolutely delighted to hear that you've had a positive experience with our products and services. Quality, presentation, and customer satisfaction are at the heart of what we do, and it's rewarding to know that our efforts have resonated with you.
Your feedback is greatly appreciated. It's customers like you that make our work truly enjoyable.
We look forward to serving you again in the future and hope to continue exceeding your expectations. If there's anything more we can do for you, please don't hesitate to reach out.
Regards,
Great kit
Great kit. Great designs and quality!
Me and the missis love it!
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Ben,
We're absolutely happy to hear that you and your partner are enjoying our items! It's wonderful to know that the designs and quality have met your expectations and that you both love the product.
Your satisfaction is our greatest motivation, and we're thrilled to have been able to provide you with an item that brings joy to both of you. Thank you for taking the time to share your positive experience.
Should you have any more feedback or need further assistance, please feel free to reach out. We're always here to help!
Regards,
Helpful support
Support was helpful with sending a different size for me
7. juni 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Lucy,
Thank you for your positive feedback! We're thrilled to hear that our support team was able to assist you effectively by providing a different size for your product. Our goal is to ensure that you are completely satisfied with your purchase, and it's rewarding to know we've achieved that.
If there's anything more we can do for you, or if you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Regards,
Their products are beautifully designed…
Their products are beautifully designed and crafted. Not only that they have the best and easiest customer service to work with. I have bought a number of their products and I highly recommend them for a good time :)
4. juni 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Josh,
Thank you so much for your review! We're ecstatic to learn that our dedication to artful design and quality has resonated with you. We're equally gratified that our customer service has made your interactions with us smooth and pleasant.
Your endorsement is incredibly valuable to us. Rest assured, we will continue to strive for excellence in both our products and service.
Regards,
Great communication from customer…
Great communication from customer support.
Delivery was timely with no problems.
Packaging of items was a nice surprise also.
Overall good quality product and service
29. maj 2024
Uopfordret anmeldelse
Besvarelse fra Intimisa
Hi Wayne,
Thank you so much for your positive feedback! We're so happy to hear that you had a great experience with our customer support and that the delivery of your items met your expectations in terms of timeliness and condition.
We're especially glad that the packaging provided a pleasant surprise and that you are satisfied with the quality of the product and service. Our team works hard to ensure that every aspect of your experience is nothing short of excellent, and it's rewarding to know we've succeeded.
We look forward to serving you again and hope to continue exceeding your expectations!
Regards
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.