ILX Group Anmeldelser 102

ILX provides easy to access, engaging training materials which are effective for individuals completing CPD qualifications in their spare time / around other commitments. Definitely recommend :)

I had an excellent training course on PRINCE2 Agile. Within a week, I not only gained a lot of theoretical knowledge but also practical experience and feel well prepared for the exams.

The platform is very user-friendly, allowing me to easily navigate and find relevant online courses. Additionally, I receive email notifications about promotions and the latest updates. A suggestion for improvement would be to offer more discounts to loyal customers.

Clear course content, accessible and easy to follow.

For the amount the course costs you should have access the training material until you have completed your exams.

I received an extension due to family illness and then found out that it would expire in December 24. If I want to just take the exam it will cost another £1k!!

I don’t feel the platform was easy and attractive to use, did not make the studying experience enjoyable at all. All the information is better explain and express in the PeopleCert platform.
I have all questions responded on emails when needed and the support was attentive, but the course wasn’t a good experience itself

Great experience. The e-learning was really easy to follow and allowed me to study ahead of my certification exam.
Supportive company which also answered my questions.

I purchased an online training course and exam, thinking it was a sure winner. It's slow to consume and ambitious as it claims that you'll know the topic and be able to rattle it off at the end of the 20-minute module.

After you have worked your way through the content, then practice the exam. The idea is that their mock exams have a large pool of questions that simulate the real test questions. If you can score around 80% on average you stand a good chance of passing.

Well, I can hand on heart say that the real test questions are substantially more complex than the mock tests and I failed. Good times.

The course material is abysmal. It needs to be easily digestible and logical, but instead it's incredibly repetitive, circular and jumps all over the place. The same topic can come up three or four times in a single session. The amount of time spent having to collate different parts of notes so that the topic makes any sense is ridiculous. 20 minutes of presentation can easily take over an hour as it's necessary to transcribe virtually everything.

Trying to do one of their online courses. Presentation looked pretty good, but no sound. Now website seems to be down and it will not even load the course. Not impressed.

Studying for project management course, 5 days for PMQ, unfortunately the trainer fell ill after 3 days, new trainer was awful. There had obviously been no handover of where the initial trainer had got with the syllabus. The new trainer read directly from the power point slides, any fool can do that. There was little interaction, and you could see people switching off. This was the worst training course I have ever attended and will not be recommending to colleagues.

Learning was mediocre but the face to face element was even worse. It was poorly led by a guy who basically read bits of the book, worked through one of the exams told sexist anecdotes and seemed more interested in telling us about his amazing project management career. As the senior leader on a cohort of 7 I can only say that if the trainer behaved the way he did on the course when working for me he'd be fired. The course cost a substantial sum and the team do not feel at all prepared to take the exams. Very, very poor value for money

Ive read quite a few reviews, i felt they were very much heavily sales based however Alisha saved this review for me, without her they would not have got 5 stars, her customer service is above and beyond and the company should be proud to have her!

Thank you Alisha!

Worst People worst service, first people don't care dont respond or pick upi the call and when you get through try to sell you more and ask for money. I was treated the worst,.
ILX group don't care, oh there is a death in the family please pay our fee and we will extend. oh financial hardship please pay more money.
oh you cant complete the courses, even though you did and called us late so pay more and we will give you access and make money.

Please don't use ILX - you will regret.......

Absolutely shocking system of getting a course booked then taking the course and finally trying to get an exam certificate from them.

Appalling.
No idea who thought it was a good idea using them as a supplier, they do have loads of great courses, but if you cannot access them then it is obviously pointless.

The course trainer they supplied was also fairly poor.

On top of all of that they failed to provide any books and material ahead of the course which is sad as money was paid upfront

The communication with ILX staff is in minus figures but sadly this rating can only take one that is too much for them

Update: 29/01/2025. Hahahaha this review was placed in 2023 and ILX reply now. Case in point they cannot get their house in order. Yes it was in person. Yes we tried hopelessly to contact anyone. Yes you are shocking. Thanks for proving it. Maybe in two years you will have a better response than this feeble attempt.

Due to error in their system i could not take a pre-booked exam and even though i was promised an extension on my voucher via support chat they have now refused to extend it, avoid at all costs.

The last I remember wasting so much of my time was when I was little and I was forced to go to church.

I completed a face to face fundation and practitioner course of Prince2 with Ian, last week on Friday the 9th of July in Imparando London

Excellent lovely and chatty man. I would probably love to have him over at a dinner party... As a Prince2 teacher gave me nothing to take, apart from a lot of regret having spending such a large amount of money in the course.

He spent the 1st hour of the 1st day doing introductions, it was a class of three people, how did he managed to spent 60 minutes only introducing the program, himself and also introducing us on our behalf based on the information he already had. Kudos to him on researching us before the class. Clearly, he has a lot of time to spare.

Following by that, he begun the lesson by reading to us from the book (I felt I was in the launch of a book) and then giving examples that had nothing to do with the paragraph he just read and on top of it, it diverted the lesson to talk about how anecdotes that neither had any relevance in the subject.

I didn't want to jump to conclusions on the first day, but on the second day I was fuming... I'm glad people can take this courses with all the time of the word in their hands... And I was surprised how my classmates actually found adorable and funny his stories regardless of how irrelevant they were.

Personally, I actually have a very hectic role and life, and it was very painful seeing how my questions weren't answer and how everytime I asked how was his anecdote connected to the subject he would just dodge the bullet.

Third day the struggle was even bigger and frustration increased to the point that I started reading the material while he was telling his tales... By this point I started to freak out about how was I going to pass the exam.

In the middle of my bitter experience, a great friend of mine, share this podcast and all hope came back to me. What a great program!!! I couldn't stop listening and taking notes... So many things I was struggling to understand became clear and the love I was hoping to have for Prince2 came to live.

However, there were still two days to go, and despite disliking so much the foundation I came with an open mind and ready to start the practionary part of the programme. OMG!!! it just got worse... Once again he took almost an hour to complete introductions. He also shared details about his vowel movements and only read from the book. What a dreadful experience. I couldn't bring myself to join the class on Friday. Instead, I had a great study session with my new discovered podcast on prince2.

Finally:

I have sent a couple of emails requesting to delete an email address from my records and only used a specific one - THIS HASN'T BEEN ACTIONED.

Aditionally, I haven't received in either of my emails any information to enrol to take the exam.

Considering the time and money I have gave to ILX and the poor experience I have had, I'd say compensation is in order. But I'd leave that to your discretion. Consider that on top of the 3k I paid for the course I also had a week with not income nor the opportunity to study the subject properly

It's a shame to have such great dissapointment as the result of what was expected to be an investment.

Poor customer service. No one responded to my email some time ago that the PRINCE2 Agile Practitioner online course was simply the Foundation course with no practice exams or additional support for Practitioner provided. I reached out on their website chat and turns out there is a practice exam (only one) but it cannot be accessed via their app, only the browser. When you access the portal on the phone, it asks you to download the app "for the best experience". I was happy there actually was a practice exam but I really wouldn't have known the app didn't have all the resources. The customer service was not very polite and I felt accused of accessing the course incorrectly (should be done via computer/laptop apparently - if so, why is there an app?) and when I was simply providing constructive feedback I was made to feel like it was my problem, and they stated they've never come across it before (so must not be a problem, or just mine?). I wonder how many have done this course and not been prepared for the exam.
Had the experience with customer service been better and not made me feel like this was my fault, I wouldn't be writing such a negative review. The online course itself is alright for a Foundation course, but not sufficient for Practitioner.

No manuals provided for a course that needs the manual, it was like turning up for a driving lesson and having no car, took until half way through an intense three day course until it was resolved, and even that was complicated where I needed to create a login with a different company and install some special software before being able to download the book.

The course on zoom was ok but everyone had the same issue and it was therefore difficult for the trainer to deliver, he did his best under the circumstances.

Customer support is dreadful. Course delivery Is OK but when coming to gain the qualification you are required to use a different company in which the course content delivered as well as the mock exam does not match that of the exam in which you are tested. Therefore, you are destined to fail. Do not waste your time or your money with this organisation.