Ardie was amazing at getting me a quick solution! Most company's would've told me I couldn't replace my item or get store credit due to the product being broken. iheartraves has amazing things and an... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was placing an overnight order, and at checkout I was asked if I'd like to add related items. I chose a couple, but it was unclear whether they'd be included in my same overnight shipment. I chatted... Se mere
Ardie was very helpful and resolved my issue as quick as possible. I have been very concerned and worried about my order, so now I am totally relieved. Ardie's customer service was a 10/10 and if I ha... Se mere
Something I ordered was out of stock, but Ardie caught it right away and reached out with alternative options. After a couple of questions, Ardie noticed the item had been restocked and created a ne... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles.
Kontaktoplysninger
240 S. Loara Street, 92802, Anaheim, USA
- +1 844 447 5509
- support@iheartraves.com
- iheartraves.com
4,6
Fremragende
263 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer service was great
Customer service was great, shoutout Ardie for the help! As always, the clothes from iHeartRaves are super cute and stylish for festivals.
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for the kind words! We’re so glad Ardie could assist you and that you love the clothes from iHeartRaves. We’re always here to help, and we can’t wait to see you rocking those festival outfits! ✨🫶🏽
10/10 service
10/10 service! Quick, helpful and my live support agent was very patient. Amazing shop aswell. Will return.
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for your feedback, Kevin! We appreciate your feedback and we will wait for your next order!
support was timely & understanding
support was timely & understanding
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for your feedback! We're so glad to hear that our support team was timely and understanding. We always strive to provide the best service, and it’s great to know we met your expectations!
Swift and smooth customr service from Joan
Joan was so smooth and swift in assisting me all throughout! She made my first shopping experience hassle-free. Thank you!
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
We're so glad Joan made your first shopping experience smooth and hassle-free! Thank you for your support—we appreciate you! 😊
The assistance Ardie provided was amazing!!!
The assistance Ardie provided was amazing, and the response was incredibly fast. I’ll definitely continue shopping with them!🫶🏽🫶🏽
17. januar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for your kind words, Lesley! We're thrilled to hear that Ardie’s assistance was amazing and quick. We’re so happy to have you as a customer and can’t wait to see you shop with us again! 🫶🏽💖
All's Well That Ends Well I Guess
I've heard of iheartraves for a long time but never ordered before. My roommates get stuff from them all the time and they had an outfit release that I absolutely fell in love with in July of 2024. It was on sale so I ordered it. When it arrived, I noticed some of the fabric seemed to be cut. Like it wasn't a hemmed edge or the even the edge of the piece of clothing. There was just a cut in part of the top. I asked to exchange the item and then things got a little complicated. I sent the item back, expecting a new one to be sent. They told me the item is no longer in stock, but they can give me store credit. Again, this was my first and only time ordering because I fell in love with a specific outfit. I asked if they could just give me back the one I returned then, even though I returned it due to damage. They said they weren't able to but I have store credit, and can keep an eye out for if the item restocks, which they couldn't guarantee or give me a timeline of. I fought to just get a refund. They finally said okay. Recently (Jan 2025) I noticed the item was available again and reached out, asking if I placed an order, could my original discount be honored? They said okay and I've now reordered the item, and have received my refund to match what I originally paid. Ardie was the most recent person to help me and was great and very quick to do the price match for me. So this took 7 months and hopefully nothing is wrong with the item this time 🤞🏻
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for sharing your experience, and we’re sorry for the initial complications with your order. We’re glad Ardie could help resolve the issue and assist with the price match. We truly appreciate your patience and understanding, and we hope your new item arrives in perfect condition. If you need anything else, we’re always here to help!
I had an item missing from my order
I had an item missing from my order, so I went to the website and was connected with Joan. Joan did a fantastic job and made sure the item that was missing was reshipped.
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for sharing your experience! We strive to provide great service, and it's wonderful to know Joan was able to make things right. We truly appreciate your feedback and are so glad we could meet your expectations!
I didn't get my package and I didn't…
I didn't get my package and I didn't get a refund
27. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
We’re so sorry to hear that you didn’t receive your package. 😔 That’s definitely not the experience we want for our customers. Please reach out to our customer support team, and we’ll do everything we can to resolve this issue quickly. Your satisfaction is our top priority, and we’re here to help! 💖✨
Hot Hot Hot
Hot Hot Hot! I'm so stoked with the fit and cute cut of the crop tops and shorts that got. True to size and really flattering (which can be hard to get in rave / festival clothes)! I needed some more info and their customer support person Joan was very helpful and responsive. Will defo be getting more from here!!!!
27. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for your glowing review! 🔥✨ We’re thrilled to hear you love the fit and style of your crop tops and shorts—it’s always our goal to make you feel confident and fabulous! 💖 Big shoutout to Joan for providing the helpful support you needed. We can’t wait to help you find your next festival fit. See you again soon! 🎶🌈😊
I have ordered about 5 outfits total…
I have ordered about 5 outfits total from here they are all great quality. This year at EDCO my rave fam and I all wore matching outfits from here, we have very unique body types and were able to all find our size. We were accidentally sent the wrong shirt for one of our group members and customer service was excellent they overnighted a replacement to our hotel just in time for the show! Highly recommend this company and their products.
6. november 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for sharing your experience! 🌟 We’re glad to hear that you and your rave fam found the perfect matching outfits. It’s great to know our customer service team could quickly resolve the mix-up and keep the vibes going strong! 🥳 Your support and recommendation mean the world to us. Can’t wait to outfit you for your next adventure! 💖✨
Joan was very helpful
Joan was very helpfu with my order issue. Great customer service. Got back to me asap.
18. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for your feedback! 😊 We’re so glad Joan was able to assist you quickly and provide great customer service. We’ll be sure to share your kind words with her! If you need anything else, we’re always here to help. 💖✨
The address I had on file was old
The address I had on file was old, and my package was sent to the wrong place. After reaching out to customer service, Ardie was able to resolve the issue immediately! I was offered multiple options and I was able to get the help I needed! Another reason I'll always be apart of the iheartraves family!
18. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for sharing your experience! 😊 We’re thrilled to hear that Ardie was able to resolve the issue so quickly and offer you the support you needed. Your loyalty means the world to us, and we’re so happy to have you as part of the iHeartRaves family! 💖✨ If you ever need anything, we’re always here for you!
Joan took great care of me
Joan took great care of me! Very fast and easy, very satisfied.
17. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for sharing your experience! 😊 We’re so glad Joan was able to assist you quickly and make everything easy. Your satisfaction means the world to us, and we’ll be sure to pass along your kind words to Joan. If you ever need anything else, we’re here for you! 💖✨
Ardie was fantastic and very helpful
Ardie was fantastic and very helpful! I had a great experience :)
17. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for your kind words! 😊 We’re thrilled to hear that Ardie provided you with such a great experience. We’ll be sure to share your feedback with him!
Great customer service
Great customer service! They accidentally over sold the booty shorts i got and reached out to me and let me know to choose another item. Super quick response and friendly. Love iHeartRaves!
12. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for your kind words! 😊 We’re glad our team could assist you quickly and make things right with your order. Your understanding and support mean a lot to us, and we’re thrilled you love iHeartRaves! If you ever need anything else, we’re always here to help. 💖✨
Clarification
I had a few complications regarding the free shipping when I checked out during the Cyber Monday sale, but I decided to make the order anyway while I reached out to the employees. Ardie from the iHeartRaves team was kind enough to reach out and clarify the confusion and even looked into the small details so that I wasn't left in the dark. I appreciate this kind of help from customer service reps and I hope more brands can look up to them :)
10. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for taking the time to share your experience! 💖 We’re delighted to hear that Ardie was able to clarify the confusion and ensure you felt supported throughout the process. Providing clear communication and care is what we strive for, and it’s wonderful to know Ardie delivered that for you. Your kind words mean so much to us, and we can’t wait to serve you again soon. Happy shopping! ✨😊
I accidentally returned the wrong order…
I accidentally returned the wrong order and my customer service agent Remie was so helpful! They understood my situation completely and took care of me and made me feel like a true valued customer. This was my first experience shopping with iHeartraves and they helped create a lifelong customer.
5 stars for Remie!
5. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for sharing your experience! 🌟 We’re thrilled to hear that Remie provided such exceptional care and turned your situation into a positive one. At iHeartRaves, we strive to make every customer feel valued, and it’s wonderful to know Remie achieved that for you. We can’t wait to have you back for your next shopping adventure. Thanks for becoming a part of the iHeartRaves family! 💖✨
IHR is the best!
I absolutely love IHR! All the items I’ve got from there have been great quality and are amazing statement pieces at the festivals!
Anytime I have needed assistance with an order such as returns, credits/refunds, or exchanges, the team has been quick and helpful. Remie was of the best help recently and assisted me quick and easy.
PLUR forever! 🤍
4. december 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for your kind words! We're thrilled to hear how much you love our items and that they’ve become your go-to statement pieces at festivals. It’s also great to know our team has been there to assist whenever needed. We'll be sure to pass along your shoutout to Remie—quick and easy support is what we strive for! We appreciate your loyalty!
IHR team helped me with a mistake I…
IHR team helped me with a mistake I made on an order and everything arrived just in time for a festival I was going to! The fit looked and felt amazing. 10/10 would purchase again. Ardie helped me with returning a duplicate item for store credit, they even provided me with a prepaid shipping label despite the issue being my own error. Amazing customer service!
19. november 2024
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for sharing your experience! We appreciate your support and look forward to your next purchase!
Besvarelse fra iHeartRaves
Thank you for your feedback! We’re glad you enjoy the logo and had a great experience with us. We appreciate your support!
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