Ardie was amazing at getting me a quick solution! Most company's would've told me I couldn't replace my item or get store credit due to the product being broken. iheartraves has amazing things and an... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was placing an overnight order, and at checkout I was asked if I'd like to add related items. I chose a couple, but it was unclear whether they'd be included in my same overnight shipment. I chatted... Se mere
Ardie was very helpful and resolved my issue as quick as possible. I have been very concerned and worried about my order, so now I am totally relieved. Ardie's customer service was a 10/10 and if I ha... Se mere
Something I ordered was out of stock, but Ardie caught it right away and reached out with alternative options. After a couple of questions, Ardie noticed the item had been restocked and created a ne... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles.
Kontaktoplysninger
240 S. Loara Street, 92802, Anaheim, USA
- +1 844 447 5509
- support@iheartraves.com
- iheartraves.com
4,6
Fremragende
263 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My first time ordering from this site…
My first time ordering from this site and it was a poor experience. I bought these for my boyfriend that has a sensitivity to polyester. They were advertised as being 100% RAYON. Which was the only reason I purchased them. Upon receiving the item. They are made of POLYESTER… I brought this to the attention of the company requesting a refund considering the error. This was the response I got - “You have received the correct item, and they were able to update the product page to show the correct information.” Actually no Ardie. I did not receive the correct item… because it’s made of PLASTIC. They then offered me a useless store credit that I have no need for. Ruined my rave outfit plans for my bf and made him break out in a rash. I’ve already disputed the charge with my bank and they honored it on false advertising claims. So now I leave this review for you. And will also be leaving it on other platforms. PLUR forever!
4. juni 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Hi,
We're very sorry to hear about your experience and the discomfort caused to your boyfriend — that’s never something we want for our customers, especially when shopping with us for the first time. We sincerely apologize for the incorrect fabric information that was initially listed on our product page.
We’ve since updated the product listing to reflect the correct fabric content to help prevent future issues like this. We understand how frustrating this must have been, particularly with plans and health involved, and we’re sorry our resolution didn’t meet your expectations.
Thank you for bringing this to our attention. Your feedback helps us improve, and we truly appreciate you taking the time to share your experience.
Wishing you and your boyfriend all the best, and PLUR right back to you.
Joan helped me with my package I was…
Joan helped me with my package I was having a difficult time finding it but she got back to me. She even followed up with me after receiving my package. So thankful for her help !
3. maj 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for your kind words — we’re thrilled to hear that Joan was able to help you out and make things easier during a stressful situation!
We’ll be sure to pass along your message to her — it truly means a lot to our team when customers take the time to share positive experiences.
If you ever need anything else, don’t hesitate to reach out. We’re always here for you!
Won’t refund £70 wasted
Ordered a dress, sizing absolutely awful!
Way too small! Never have this problem, but many rave outfits and always fit perfect.
Tried to return and won’t let me!
£70 wasted.
3. april 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Hi,
Thank you for your feedback, and we're so sorry to hear that the sizing on your dress didn’t work out. We understand how disappointing that is — especially when it’s something you were excited to wear.
We’d love to take a closer look into your order and see what we can do to make this right. Please reach out to our support team at [support email] with your order number so we can help with return options or provide further assistance.
We appreciate you giving us a try and hope to turn this experience around for you.
Horrible experience
Horrible experience. Asked for help on sizing, employee didn’t seem to know to well, took their suggestion. Order came, sizes were huge. Returned the 2 items, and since they have over sold the items and could not complete the exchange. Keep suggestion store credit or taking other items instead. Been a hassle with multiple emails from different service reps. Would not recommend buying from this company. Honestly 0/5 stars
17. marts 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Hi there,
I’m really sorry to hear about your experience — that sounds incredibly frustrating. You trusted our team for sizing advice, and it’s disappointing that things didn’t work out, especially with the return turning into such a hassle.
I totally get how tiring it is to deal with multiple reps and not get a clear resolution. The oversold items and back-and-forth must’ve made things even more stressful, and that’s not the experience we want for you at all.
Thanks for sharing your feedback — it really does help us do better. If you can send over your order number, I’d love to personally look into this and see what we can do to make things right.
Ardie was extremely nice and helpful
Ardie was extremely nice and helpful, and had quick responses to my concerns! I normally feel like I am inconveniencing people by talking to customer support but Ardie made me feel heard and understood! Thanks again Ardie!
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for sharing your experience! We're so glad Ardie made you feel heard and provided helpful, quick support. We truly appreciate your kind words and support! 😊
The product was very well made and fit…
The product was very well made and fit true to size. The customer support was amazing and they made sure to take care of me. Would highly recommend this website!
15. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for your kind words! We're glad you loved the fit and quality of your product and had a great experience with our customer support. We truly appreciate your recommendation!😊
Ardie helped resolve my issue
Ardie helped resolve my issue! A free item I had received with my purchase was not functioning properly but they gave me a store credit due to them being sold out. It was very helpful
18. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Glad Ardie could help! We appreciate your support! 😊
They helped me out when I needed the measurements of an item verified
I was looking at the app vs website and there was a slight error in the sizing chart for a pair of pants I ordered. I reached out and Remie really helped me out. They let me know they saw the screen shots of the different size charts- and from there they let me know they were going to be finding out the correct measurements. Remie got back to me as soon as they were notified of the correct size chart and let me know. They were a huge help! And eased my anxiety which I truly thank them for
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for bringing this to our attention, and we’re glad Remie was able to assist you promptly. We appreciate your patience and are happy we could provide clarity and ease your concerns. Your support means a lot to us! 😊
I emailed in earlier today
I emailed in earlier today, and within hours Ardie responded. Not only that, he reached out to the manufacturer to get the information I was asking for! Really did not expect a respond for a few days and the fact that he made the effort to reach out immediately has me loyal to this company from now on 🫶 You’re AMAZING Ardie! Thank you again so much
16. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for your kind words! We're thrilled to hear that Ardie went above and beyond to assist you. We truly appreciate your support and loyalty! 🫶😊
Very responsive and helpful
They were very responsive via email. They were also able to change the shipping address on my package so that I could receive the items that purchased to the correct delivery location.
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
We're happy we could assist you quickly and update your shipping address! Thanks for your support we appreciate you! 😊
I need to exchange an order
I need to exchange an order, and Remie assisted me with perfect character and aplomb. I will always shop with this company!
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
We're so glad Remie provided such great assistance! We truly appreciate your support and look forward to serving you again! 😊
Customer Support
Joan was great at helping me with my order not being correct. Worked fast and provided my options. Thanks Joan!
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
We're so glad Joan could assist you quickly and provide a solution! Thanks for your support! 😊
Quick response!
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you! We're glad we could assist you quickly. We appreciate your support! 😊
Great Experience
Ardie has made the difference turning the shopping experience into a pleasant one. Great Customer service!!
Thank you!
9. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
We're thrilled to hear that Ardie made your shopping experience a great one! Thank you for your kind words and support! 😊
Great communication and service!
Joan was great! She got back to me super quick & helped cancel my order that I did mistakingly! Thank again!
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
We're so glad Joan could assist you quickly! Mistakes happen, and we're always happy to help. Thanks for your support! 😊
Quick response
Quick response, fixed my own mistake super quickly. 10/10 service
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you! We're glad we could help fix things quickly. We appreciate your support! 😊
Great support!
The support was great, the answers came quickly and you could tell that the team always wants the best for the customer! Special thanks also to Remie.
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for your kind words! We're glad you had a great support experience and truly appreciate your recognition of Remie. We're always here to help! 😊
Thanks Ardie for helping me
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
You're very welcome! We're glad Ardie could help. Let us know if you need anything else! 😊
Ardie Is a great customer service representative 10/10
I forgot to mention their name in my review it was Ardie like I said they were great, polite and everything
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you for the update! We're so glad Ardie provided great and polite service. We truly appreciate your kind words and support! 😊
So helpful
So helpful! Amazing costumerservice. Ardie was a amazing helper!
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra iHeartRaves
Thank you so much for your feedback! We're thrilled to hear that Ardie was able to assist you and provide amazing customer service. We’re always here to help, and we truly appreciate your kind words! 😊🌟
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.