I had a bad toothache and called the dentist (Cheshunt) Friday afternoon, Tanya the receptionist'squeezed me in, fortunately. Saw Josh and he took some X-rays and prescribed an antibiotic. They all k... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
As a person that absolutely dreads the dentist. Rita the hygienist is second to none. nothing is too much trouble for her she makes you feel so comfortable and takes time to listen and gives her best... Se mere
Virksomheden har svaret
This dental practice is outstanding in every way You are greeted by the receptionist at the front desk, with a very welcoming, warm smile which makes you feel at ease immediately.
Virksomheden har svaret
I visited the dentist today as I have been recently having some pain in a tooth. I haven’t seen this dentist before but she was also very reassuring and helpful . All of the team here are very ap... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Iconic Smiles is an NHS and private, family-run dental group with clinics across Hertfordshire and North London. Our locations are: Cheshunt High Street (51A High Street, EN8 0BS), Turners Hill Cheshunt (Clarendon Parade, EN8 9DF), Hatfield Market Place (28–30 Market Place, AL10 0LN), Hatfield Hilltop (12 Hilltop Way, AL10 8FH) and Friern Barnet (21 Queens Parade, N11 3DA). We serve patients from Broxbourne, Goffs Oak, Waltham Cross, Hatfield, Welwyn Garden City, Barnet and the wider North London region. We offer general, preventative, cosmetic, orthodontic, restorative and implant dentistry for adults and children. Core treatments include check-ups, hygiene and gum care, fluoride varnish, scale and polish, fillings, crowns, bridges, dentures, root canal therapy, extractions and management of worn or damaged teeth. Selected clinics also provide whitening, composite bonding, veneers, clear aligners, orthodontic assessments and dental implants with digital planning, surgical placement and long-term maintenance. Same-day emergency appointments are available where capacity allows. Iconic Smiles is one of the UK’s most awarded dental groups, recognised for patient care, workplace culture, sustainability and digital innovation. Achievements include: Business Awards UK 2024 Winner (Best Dental Practice UK); multiple Sunday Times Best Places to Work awards in 2024 and 2025 (Healthcare, Development, Women, Ethnic Minorities); Dentistry Awards 2024 and 2023 Winners for Sustainability; UK Business Awards 2023 Winners for Digital Innovation; and finalist positions across the Private Dentistry Awards for Patient Care, Team of the Year and Treatment of Nervous Patients. All Iconic Smiles clinics are regulated by the Care Quality Commission and follow current UK guidance on infection control, safeguarding, X-ray safety, consent and record-keeping. Every patient receives a clear written treatment plan outlining NHS and private options, with transparent fees and no hidden charges. Treatments are supported by digital scanners, modern materials and structured clinical protocols. For clinic-specific services, opening times, NHS availability or appointments, patients can contact their nearest Iconic Smiles location or visit iconicsmiles.co.uk.
Kontaktoplysninger
Storbritannien
- iconicsmiles.co.uk
4,7
Fremragende
52 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Helpful and friendly staff
Helpful and friendly staff. Great service.
18. november 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Dear David,
Thank you for your kind feedback. We are delighted to hear that you found our team helpful and friendly, and that you were pleased with the service. We truly appreciate you taking the time to share your experience.
Kind regards,
Iconic Smiles
Not upholding prescribed treatment
Whilst the dentists themselves are great, they offer a service they cannot commit to or manage properly.
This dental practice offers a Saturday service for children, which originally worked really well and meant children didn’t have to take time off school for continuous treatments.
They now cannot manage the staff sufficiently to keep Saturday appointments going and I have had several appointments cancelled and the only alternatives available are taking my child out of school.
My son has a flouride deficiency and is supposed to be treated every 3 months and this has not been happening, therefore having a detrimental effect on his teeth.
There is zero accountability from the dental practice for not upholding the 3 monthly treatment that they advised was needed.
When I complained about the fact my son was not getting the treatment that they prescribed excuses were made and then they went straight for the “if your not happy with us, here is a link for you to find another dentist” and “we have given you ample notice” not even acknowledging that they are failing to keep up with their own prescribed timescales for patients requiring regular treatment.
No plans to fix the flawed Saturday system by perhaps not allowing so many of their staff to constantly take holidays, which happens a lot.
They know just how difficult it is to find an NHS dentist and that is why they can treat you however they want.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you for taking the time to leave your feedback. We are sorry that you have felt disappointed with your recent experience.
To provide clarity for others reading, when an appointment has to be cancelled because a dentist is unexpectedly away, we always give as much notice as possible and arrange the earliest suitable alternative. In this instance, although a future Saturday appointment could not go ahead, we brought your childs appointment forward and ensured the treatment was completed earlier than planned. There was no delay to the recommended interval of care.
As you mentioned, NHS dental appointments are extremely difficult to secure nationally at the moment. This same nationwide shortage of NHS dentists means that weekend NHS clinics are particularly challenging for all practices to staff consistently.
Our clinical team, like all workers in the UK, are entitled to annual leave under employment law, and we always plan our schedules around this. However, planned leave combined with occasional unforeseen absences can mean that very rarely a session has to be rearranged. We understand how frustrating this can be and work hard to keep any disruption to a minimum.
We also encourage patients to attend the appointments they book. Missed or unattended appointments can also disrupt treatment pathways, so it is important that both the practice and families work together to help keep preventive care on track for children.
Our aim is always to minimise disruption, communicate promptly, and provide safe and reliable care. We remain committed to supporting your child's preventive dental needs.
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