I had a bad toothache and called the dentist (Cheshunt) Friday afternoon, Tanya the receptionist'squeezed me in, fortunately. Saw Josh and he took some X-rays and prescribed an antibiotic. They all k... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
As a person that absolutely dreads the dentist. Rita the hygienist is second to none. nothing is too much trouble for her she makes you feel so comfortable and takes time to listen and gives her best... Se mere
Virksomheden har svaret
This dental practice is outstanding in every way You are greeted by the receptionist at the front desk, with a very welcoming, warm smile which makes you feel at ease immediately.
Virksomheden har svaret
I visited the dentist today as I have been recently having some pain in a tooth. I haven’t seen this dentist before but she was also very reassuring and helpful . All of the team here are very ap... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Iconic Smiles is an NHS and private, family-run dental group with clinics across Hertfordshire and North London. Our locations are: Cheshunt High Street (51A High Street, EN8 0BS), Turners Hill Cheshunt (Clarendon Parade, EN8 9DF), Hatfield Market Place (28–30 Market Place, AL10 0LN), Hatfield Hilltop (12 Hilltop Way, AL10 8FH) and Friern Barnet (21 Queens Parade, N11 3DA). We serve patients from Broxbourne, Goffs Oak, Waltham Cross, Hatfield, Welwyn Garden City, Barnet and the wider North London region. We offer general, preventative, cosmetic, orthodontic, restorative and implant dentistry for adults and children. Core treatments include check-ups, hygiene and gum care, fluoride varnish, scale and polish, fillings, crowns, bridges, dentures, root canal therapy, extractions and management of worn or damaged teeth. Selected clinics also provide whitening, composite bonding, veneers, clear aligners, orthodontic assessments and dental implants with digital planning, surgical placement and long-term maintenance. Same-day emergency appointments are available where capacity allows. Iconic Smiles is one of the UK’s most awarded dental groups, recognised for patient care, workplace culture, sustainability and digital innovation. Achievements include: Business Awards UK 2024 Winner (Best Dental Practice UK); multiple Sunday Times Best Places to Work awards in 2024 and 2025 (Healthcare, Development, Women, Ethnic Minorities); Dentistry Awards 2024 and 2023 Winners for Sustainability; UK Business Awards 2023 Winners for Digital Innovation; and finalist positions across the Private Dentistry Awards for Patient Care, Team of the Year and Treatment of Nervous Patients. All Iconic Smiles clinics are regulated by the Care Quality Commission and follow current UK guidance on infection control, safeguarding, X-ray safety, consent and record-keeping. Every patient receives a clear written treatment plan outlining NHS and private options, with transparent fees and no hidden charges. Treatments are supported by digital scanners, modern materials and structured clinical protocols. For clinic-specific services, opening times, NHS availability or appointments, patients can contact their nearest Iconic Smiles location or visit iconicsmiles.co.uk.
Kontaktoplysninger
Storbritannien
- iconicsmiles.co.uk
4,7
Fremragende
52 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cap fitted today, very comfortable.
Dentist is always friendly and explains well what she's going to do, nurse also very nice. Sue on reception very helpful always.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you for your lovely feedback, Terri. We are pleased to hear that your crown fitting was comfortable and that you felt well looked after by the dentist, nurse, and Sue on reception. Your comments will be shared with the team.
Dental Implant with Iconic Smiles
Today was my last visit to Iconic Smiles, Hilltop, Hatfield.
Having lost a bottom jaw molar to an infection, the gap left was annoying and occasionally painful, when biting down on something 'crunchy' onto the gum.
Dr Mayur Pandya took me through all the options and we went with an implant.
I have to say I was a little apprehensive initially, but it was best described as mildly uncomfortable rather than painful, Mayur took me through every step and even gave me his personal mobile and e-mail should I have experienced any pain or bleeding following the insertion of the implant - there was none!
Today my new tooth was placed on the implant, it fitted with beautiful precision and feels so natural in my mouth - a heavenly meal this evening.
I cannot recommend Iconic Smiles and Dr Pandya strongly enough.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you very much for such a thoughtful and detailed review, Rod. We are delighted to hear that you felt well informed and reassured throughout your implant journey, and that the final result feels so natural and comfortable. Your kind comments will be shared with Dr Pandya and the whole Hilltop team.
We are especially pleased to hear that you are enjoying your new tooth and wish you many more “heavenly meals” ahead.
Brilliant Hygienst
Fabulous experience at Iconic smiles. Had my routine hygienist appointment with Rita who is so thorough and gentle.5 star recommendation from me
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you for your wonderful review, Stavrianna.
We are so pleased to hear that you had a fabulous experience with Rita and that you found her both thorough and gentle. Your 5-star recommendation is greatly appreciated and will mean a lot to Rita and the whole team.
We look forward to seeing you again at your next visit.
Besvarelse fra Iconic Smiles
Thank you, Paul, for your kind 5-star review. We are delighted to hear you found the service caring, friendly, and excellent. We really appreciate your continued support.
Everyone is very friendly dentist told…
Everyone is very friendly dentist told me exactly what was happening and what was going to happen couldn’t fought them
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you for your kind feedback, Tracey. We are really pleased to hear you felt well informed and looked after by the team. We appreciate you taking the time to share your experience.
Great dental practice
Wonderful dental practice and hygienist. Very friendly, painless, clean and professional.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you, Tarryn, for your lovely review. We are delighted to hear you found the team friendly and professional and that your visit was comfortable. We really appreciate your kind words.
NHS patients be aware
I had been a patient at Hatfield hilltop practice for many years and always attended my appointments. In October I had three NHS fillings. After several weeks, one filling still caused sensitivity and affected my bite, so it was adjusted. On Christmas Eve, one of the fillings fell out completely near the gum line.
I contacted the practice requesting an emergency appointment, explaining the urgency, but was offered a date after Christmas. I then attended the practice in person and found it completely empty, with no patients in the waiting room. After discussion, a dentist agreed to examine the tooth, but I was charged for the visit.
After checking NHS dental rules, my understanding was that failed fillings within 12 months should be repaired under the NHS guarantee. I raised this and requested a refund. After several emails, the charge was refunded as a “gesture of goodwill.” Shortly afterwards, I was informed that I had been removed from the practice’s NHS patient list.
It is disappointing that raising a genuine concern about NHS charges appears to result in losing access to NHS treatment. Patients should be able to question charges without fear of being dropped.
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you for taking the time to leave a review. We are sorry that you remain unhappy with how this situation was perceived.
We would like to clarify a few general points. Dental restorations can occasionally fail for a variety of clinical reasons, which is why NHS treatment is subject to a 12-month guarantee. Where repair or replacement is clinically appropriate, this is provided in line with NHS guidance.
During the Christmas period, the practice operates with significantly reduced staffing to allow emergency cover to be maintained. On the day in question, only one dentist was working, which is why the waiting room may have appeared quiet. Despite this, you were assessed on the same day by a different clinician, having requested to be seen urgently, and you agreed to the applicable charge at the time.
Following subsequent correspondence, and without any admission of incorrect charging, a refund was provided as a gesture of goodwill in an effort to bring the matter to a close.
Where there is a sustained breakdown in trust and repeated disagreement over care and application of guidance, it may not be in the best interests of the patient or the team for the professional relationship to continue. In such circumstances, patients are advised to seek ongoing care with a provider better aligned to their expectations, so that future treatment can be delivered without ongoing misunderstanding.
We cannot discuss individual clinical matters further on a public forum, but we wish you well with your future dental care.
as always absolutely amazing
as always absolutely amazing! Anita is the best dentist, so caring and Sue is a lovely receptionist. thank you.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you for your lovely feedback, Angela. We are delighted to hear that you had such a positive experience. Your kind comments about Anita and Sue will be passed on to them and the rest of the team.
Very good response to my problem and…
Very good response to my problem and quick to solve the pain
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you for your feedback, David. We are pleased to hear that your problem was dealt with promptly and that we were able to help relieve your pain.
Excellent Dental Practice
I visited the dentist today as I have been recently having some pain in a tooth.
I haven’t seen this dentist before but she was also very reassuring and helpful . All of the team here are very approachable and make you feel less anxious.
The receptionist is very friendly and accommodating too.
Thank you.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you for your kind feedback, Jackie. We are really pleased to hear that you felt reassured and well supported during your visit, especially as a new patient. Your comments about the clinician, reception team, and overall atmosphere will be shared with the whole team.
Besvarelse fra Iconic Smiles
Thank you, Irene. We are pleased to hear you found the service swift and friendly, and we really appreciate your feedback.
The receptionist and the dental…
The receptionist and the dental hygienist were lovely and welcoming. They are both very good at their jobs.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you, Malini, for your kind words. We are delighted to hear that both the receptionist and the dental hygienist made you feel welcome and well looked after. We really appreciate you taking the time to leave a review.
I was booked for a check up
I was booked for a check up, but the Dentist filled a chipped tooth that was causing me pain, at the same time. She was explaining what she was doing as she worked, which kept me relaxed and calm.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you, Jan, for your lovely feedback. We are pleased to hear that your dentist was able address your problems within your check up appointment and help you feel relaxed. We really appreciate you taking the time to share your experience.
Warm welcome, efficient service
Always a warm welcome from Sue and the clinical staff. Good, efficient service - they always do just what I need, nothing more or less.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you, Mr Summerbell. We are very pleased to hear that you always receive a warm welcome from Sue and the team, and that you feel the service is efficient and appropriate to your needs. We truly appreciate your kind words and your continued trust.
Very friendly and professional people.
Very friendly and professional people.
Excellent Dentist service
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you, Tony. We are delighted to hear that you found the team friendly and professional, and that you were happy with the service. We really appreciate you taking the time to leave a review.
Besvarelse fra Iconic Smiles
Thank you, Lynn. We really appreciate your kind words and are delighted you found the team professional and friendly. We look forward to seeing you again.
Great dentists
Great dentists, all the staff are wonderful. Can’t recommend enough. Really pleasant,
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you so much, Karl. We truly appreciate your kind words and are delighted to hear that you’ve had such a positive experience with our team. We’re grateful for your recommendation and look forward to welcoming you again.
Good service and advise as always
Good service and advise as always
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you so much for your kind review Joe Cappalonga. We’re really pleased to hear that you consistently receive good service and helpful advice from our team.
If there is ever anything more we can do to support you, please let us know — we’re always here to help.
Nice friendly advice with a smile 🤩
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Iconic Smiles
Thank you so much for your lovely review D S. We’re really glad to hear that you received friendly advice and felt well looked after during your visit. Your feedback genuinely means a lot to the whole team.
We look forward to welcoming you back again soon.
Besvarelse fra Iconic Smiles
Thank you very much, Mr Nguyen, for your kind feedback. We are really pleased to hear that you felt the team did a very good job.
We appreciate you taking the time to share your experience and look forward to welcoming you again.
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