Easy website to navigate and to order. The order was delivered on the following business day. When I sent an email query about delivery timelines I got an immediate response. And - most important - th... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great shopping experience! Easy to find and navigate the website, good selection of products. They arrived next day with no issue, a few cans had a bit of a dent as they hit each other on the way but... Se mere
Delivery box badly damaged on arrival, arrived at least 24 hours late (so chilled products not chilled), 2 tins dented and one jar of lentils lacking liquid so layer of black lentils at the top.... Se mere
Good choice of good quality Spanish products. Unfortunately, let down but courier (not Iberica’s fault). Company offered a partial refund, however whole day delay in delivering frozen products made th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med saltet skinke
- Ostebutik
- Gourmetsupermarked
- Udbringning af dagligvarer
- Kødgrossist
- Fisk- og skaldyrsgrossist
Skrevet af virksomheden
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Kontaktoplysninger
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, Storbritannien
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4,6
Fremragende
800 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Atención personalizada inmejorable.
Gran atención personal. El producto llegó al día siguiente.
7. april 2026
Besvarelse fra Iberica Food
¡Gracias por tu comentario! Nos alegra saber que recibiste una atención excelente y tu pedido llegó tan rápido. Aquí estamos para lo que necesites.
Good quality products
Good quality products, nicely and safely packed.
The delivery arrived when scheduled.
7. april 2026
Besvarelse fra Iberica Food
Thank you so much for your kind review! We’re really pleased to hear that you were happy with the quality of the products and that everything arrived safely and on schedule.
We really appreciate you taking the time to share your experience, and we hope to serve you again soon!
Besvarelse fra Iberica Food
Thank you for your kind review! We’re really pleased to hear you were happy with both the fast delivery and the product. We truly appreciate your support and hope to serve you again soon.
Very quick from ordering
2. april 2026
Besvarelse fra Iberica Food
Thank you so much! We’re really happy to hear your order arrived quickly 😊 Looking forward to your next order!
Besvarelse fra Iberica Food
Dear Claudio, we are very sorry to hear about your experience and we completely understand your frustration. We have checked your order and can confirm that it has been delivered today. Due to the Easter period, our couriers have experienced some delays which unfortunately affected delivery times. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding. If there is anything else we can assist you with, please do not hesitate to contact us.
Great service and quality
Easy website to navigate and to order. The order was delivered on the following business day. When I sent an email query about delivery timelines I got an immediate response. And - most important - the quality of the sausages and ham is very good and delicious.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Iberica Food
Thank you very much for your kind words! We’re delighted to hear that you found our website easy to use, that your order arrived promptly, and that our team was able to assist you quickly with your query. Most importantly, it’s fantastic to know that you enjoyed the quality and flavour of our products. Your feedback truly means a lot to us, and we look forward to serving you again soon.
Great shopping experience!
Great shopping experience!
Easy to find and navigate the website, good selection of products. They arrived next day with no issue, a few cans had a bit of a dent as they hit each other on the way but it was minor and everything arrived well. Delicious food :) Will be ordering again!
2. marts 2026
very good!!
5. marts 2026
Besvarelse fra Iberica Food
Thank you, Fabian, for your 5‑star review! We really appreciate your support and are glad to hear you had a great experience with us
Great product delivered quickly! And delicious!
Great product delivered quickly - thank you.
4. marts 2026
Besvarelse fra Iberica Food
Thank you for your kind review! We’re delighted to hear you enjoyed the product and that the delivery was quick. We really appreciate your support and hope you continue enjoying it!
Authentic Spanish flavours delivered quickly and perfectly!
Recently ordered the Reserva Duroc Serrano Ham leg (~7.5kg) and later a professional ham carving knife. The ham arrived quickly (next day delivery), perfectly packed, vacuum-sealed, and in top condition — no damage, excellent quality and taste. It's one of the best Serrano hams I've tried in the UK — tender, flavorful, great balance of salt and sweetness.
The website is straightforward, prices are fair for authentic Spanish imports, and payment options (including PayPal) worked smoothly. When there was a small issue with a promotional item, the support team responded quickly via email, apologized, and offered a generous 20% discount on the knife as goodwill — very customer-friendly approach!
Delivery was reliable, products are genuinely Spanish and high-quality. I will definitely order again — highly recommend for anyone looking for real jamón, cheeses, or charcuterie in the UK.
5 stars! 🌟🌟🌟🌟🌟
26. februar 2026
Besvarelse fra Iberica Food
Thank you so much for this wonderful and detailed review — it truly made our day! 🙏
We're thrilled to hear the Reserva Duroc Serrano Ham arrived in perfect condition and lived up to your expectations. Knowing that it's one of the best Serranos you've tried in the UK means the world to us — we work hard to source only the finest authentic Spanish products, so hearing that comes through in every bite is incredibly rewarding.
We're also glad our support team could handle the promotional item issue promptly and to your satisfaction. Every customer deserves to feel valued, and we'll always do our best to make things right.
Your kind words about our website, delivery, and product quality are hugely appreciated — and we can't wait to welcome you back for your next order! Whether it's more jamón, cheeses, or charcuterie, we've got plenty more Spanish goodness waiting for you. 😊
Hasta pronto!
Besvarelse fra Iberica Food
Thanks for your review! We look forward to serving you again soon
I bought Iberican ham at 50% and I am…
I bought Iberican ham at 50% and I am very pleased with the purchase. The quality is excellent and the flavour is exactly what I would expect from proper Spanish ham. Delivery was fantastic and very fast, which made the whole experience even better.
Certainly a great place to buy authentic Spanish food. I will order again.
29. januar 2026
Besvarelse fra Iberica Food
Thank you so much, Miguel! We're delighted you're enjoying the Iberian ham - there's nothing quite like the authentic taste of proper Spanish jamón. We take great pride in sourcing the best quality products and getting them to our customers quickly and fresh. Looking forward to your next order!
Excellent product with good value and…
Excellent product with good value and fast deliver
Thank you
29. januar 2026
Besvarelse fra Iberica Food
Thank you, Ferdy! We're delighted you're happy with your order. Looking forward to serving you again soon!
Besvarelse fra Iberica Food
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and delivery. We really appreciate your support and hope to serve you again soon!
Besvarelse fra Iberica Food
Thank you for your 5-star review -we’re delighted to hear everything was perfect! We really appreciate your support and look forward to serving you again soon.
Outstanding Spanish products + customer service
I’ve worked with plenty of Spanish food suppliers over the years, so I’m not easily impressed. But for the last few years Iberica Spanish Food has been my go-to, and for good reason: their products are consistently the highest quality I’ve found. The range is excellent, everything arrives well packed, and the standard of the goods is exactly what you want when you care about authenticity and reliability.
What really sets them apart, though, is how they handle the rare occasion something goes wrong. We recently had a delivery issue, and Iberica’s customer service team were genuinely proactive and responsive. They didn’t hide behind excuses or leave us chasing communication was quick, practical, and focused on getting a resolution. That kind of support is worth its weight in gold.
I’ve read some of the negative reviews and, honestly, a lot of them feel unfair. If the issue is with the courier, that’s not something any supplier can fully control once the parcel has been handed over. Iberica can’t drive the van but they can support you when something goes off track, and in our experience they did exactly that.
Highly recommended. If you want top-quality Spanish products backed by a team that takes problems seriously, Iberica is the real deal.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Iberica Food
Thank you so much for taking the time to leave such a detailed and thoughtful review - we truly appreciate it.
We’re delighted to hear that you’ve consistently been happy with the quality of our products and service over the years. Your comments about authenticity, reliability, and packaging mean a great deal to us, as these are areas we work hard to get right.
We’re especially grateful for your kind words about how our team handled the recent delivery issue. While we can’t control everything once an order leaves our warehouse, we always aim to be proactive, responsive, and focused on solutions - so it’s wonderful to know that came through in your experience.
Thank you again for your continued support and recommendation. We look forward to serving you for many years to come.
Besvarelse fra Iberica Food
Thank you for the 5-star review! We’re delighted to hear you were happy with the price and fast delivery.
Besvarelse fra Iberica Food
¡Muchas gracias por tu comentario! Nos alegra saber que has tenido una buena experiencia con nuestro servicio.
Excellent for soups and stews.
I made a Spanish stew and it was just how I remembered in Spain, I will definitely be buying from here again, swift delivery, very pleased with this company.
28. december 2025
Besvarelse fra Iberica Food
Dear Janice,
Thank you very much for your kind 5-star review. We’re delighted to hear that your Spanish stew brought back such good memories of Spain. It’s great to know you were pleased with both the quality of our products and the delivery service.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Everything went smoothly
Everything went smoothly, as it arrived as planned and without any issues.
27. december 2025
Uopfordret anmeldelse
Besvarelse fra Iberica Food
Thank you so much for your review! We're really pleased to hear that everything went smoothly and your order arrived as planned.
If there’s ever anything we can do to make your next experience even better, we’re always here to help.
Thanks again for choosing Iberica!
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