I wanted to update my review with a more accurate response. After enjoying some of the Serrano ham I purchased, I am very very happy with the product. Yes there was a slight shipping delay but honestl... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This store is a treasure trove of quality products and friendly faces. I adore their deli section, where I often pick up fresh sandwiches and salads for lunch. Everything is made daily, and you can... Se mere
Delivery box badly damaged on arrival, arrived at least 24 hours late (so chilled products not chilled), 2 tins dented and one jar of lentils lacking liquid so layer of black lentils at the top.... Se mere
Good choice of good quality Spanish products. Unfortunately, let down but courier (not Iberica’s fault). Company offered a partial refund, however whole day delay in delivering frozen products made th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med saltet skinke
- også i
- Fisk- og skaldyrsgrossist
- Gourmetsupermarked
- Kødgrossist
- Ostebutik
- Udbringning af dagligvarer
Skrevet af virksomheden
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Kontaktoplysninger
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, Storbritannien
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4,6
Fremragende
820 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great food, but...
Great food, frustrating that some items are always out of stock ( over 2 years looking ) However their delivery is poor, I have three times asked for certain delivery dates, twice it was sent out early -at least a week early & now this time, sent out late ( only a day ) ie dispatched on the day I wanted it delivered.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Iberica Food
Thank you for taking the time to leave your feedback — we really appreciate it. We’re delighted to hear you enjoy the quality of our food, but we’re very sorry to learn about your frustration with stock availability and delivery timing.
Some of our specialist items come from small regional producers in Spain, and availability can be limited at certain times of the year, but we understand how disappointing it is when a product you enjoy isn’t consistently in stock. We're actively working with our suppliers to improve this.
Regarding delivery dates, we sincerely apologise for the occasions where your order was dispatched earlier or later than requested. This is certainly not the level of service we aim to provide. Your comments have been passed to our operations team so we can ensure delivery-date notes are handled more accurately going forward.
Thank you again for your feedback — it genuinely helps us improve. If there’s anything we can assist you with directly, please feel free to contact us and we’d be happy to help.
Great quality and price.
Ordered a shoulder of ibérico ham. It arrived within two days and once opened, I can tell it tastes amazing, like the ones I use to have back at home. Very recommendable! Good quality and price.
Excelente servicio y el jamón riquísimo. Gracias por traer España a casa por Navidad
28. november 2025
Besvarelse fra Iberica Food
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the Ibérico ham and that it brought back memories of home — that’s exactly what we aim for.
Wishing you a very happy festive season, and thank you for letting us bring a little taste of Spain to your table!
– The Iberica Food Team
Excellent charcoal
I've been meaning to leave this review for ages, hence it may seem a little unseasonal now! Back in the summer, we bought a bag of the Quebracho hardwood charcoal from Iberica Food. We had intended to use it at home, however, our son invited us to a gathering (and an important one, too - we were meeting his girlfriend's family for the first time!) at which there would be a BBQ, so we said we'd supply the charcoal, as well as a few other bits.
As there were going to be so many people there, and we'd be cooking for ages, we had wondered whether one bag would be enough. We needn't have worried - the charcoal burned for ages, gave off loads of heat and very little smoke, and, by the time everyone had been very well fed indeed, there was still over half a bag left, which our son somehow persuaded us to leave behind!
We'll definitely be buying more when the weather warms up again.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Iberica Food
Thank you so much for your lovely review - we really enjoyed reading your story! We’re delighted to hear that the Quebracho hardwood charcoal performed so well, especially on such an important BBQ. It’s great to know it provided plenty of heat and lasted long enough to feed everyone (and then some!).
We truly appreciate you taking the time to share your experience, and we look forward to keeping you stocked up when BBQ season returns.
Warm regards,
The Iberica Food Team 🔥
Besvarelse fra Iberica Food
Thanks so much for your feedback! We’re glad to hear everything went smoothly and your order arrived on time. We really appreciate you taking the time to share your experience.
My order didn’t arrive I am absolutely…
My order didn’t arrive I am absolutely disgusted with your service and I want a full refund or I will be taking legal action!
27. november 2025
Besvarelse fra Iberica Food
Hi Thomas
We’re really sorry to hear your order hasn’t arrived and completely understand your frustration. This definitely isn’t the experience we want for our customers.
Please contact our support team at customerservice@ibericafood.com with your order number so we can investigate this urgently and arrange a replacement or refund right away.
We’ll make sure this is resolved for you as quickly as possible.
Besvarelse fra Iberica Food
Thank you for your lovely feedback! We’re delighted to hear your order arrived promptly and in perfect condition.
We really appreciate your support and hope to serve you again soon.
I just wanted to thanks the company…
I just wanted to thanks the company again for their amazing treatment to their customers. I had some problems with the delivery company and from the minute that I have contacted their customer services they were so competent and kind to me. Immediately, they send me a replacement for the box that I never got in the first place and informed me with every move that they were taking into account . Food came in perfect condition and I would highly recommend to anybody to buy their Spanish products from them.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Iberica Food
Thank you so much for your wonderful review and kind words! We’re really happy to hear that our team could resolve the delivery issue quickly and that your replacement arrived in perfect condition.
Your recommendation means a lot to us - we truly appreciate your support and hope you continue enjoying our Spanish products!
Besvarelse fra Iberica Food
Thank you for your kind review! We’re so pleased to hear you enjoyed the food.
We really appreciate your support and hope to serve you again soon.
Nice offer and quick delivery
I found a great offer and the delivery was quick without issues.
1. november 2025
Besvarelse fra Iberica Food
Thank you for your great feedback! We’re delighted you were happy with the offer and that your delivery arrived quickly and without any issues.
We really appreciate your support and hope to see you again soon!
Fantastic variety of Spanish food online
Easy to navigate website and placing an order. Packed and delivered within a couple of days of placing my order. Very happy with purchase. Thank you!
1. november 2025
Besvarelse fra Iberica Food
Thank you so much for your lovely review! We’re delighted to hear you found the website easy to use and that your order arrived quickly.
We really appreciate your kind words and are so glad you’re happy with your purchase.
Besvarelse fra Iberica Food
Thank you for your kind words and continued support! We’re thrilled to hear you’re always happy with our service 😀
It truly means a lot to us — we look forward to serving you again soon.
Besvarelse fra Iberica Food
Thank you for your lovely feedback! We’re so pleased to hear that Claudia was brilliant — we’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to share your experience.
Besvarelse fra Iberica Food
Thank you so much for your great feedback! We’re delighted to hear you were pleased with everything — especially the speedy delivery.
We really appreciate your support and hope to serve you again soon.
Goods delivered on time and no damage
1. oktober 2025
Besvarelse fra Iberica Food
Thank you for your review! We’re glad to hear your order arrived on time and in perfect condition.
We really appreciate your feedback and look forward to serving you again soon.
I recently purchased four boxes of…
I recently purchased four boxes of Turron…I like to have them in to give to Spanish friends…unfortunately the four boxes were damaged on all corners and the top…I sent photos to your customer service and they said that the boxes must have been damaged in transit! I find that very hard to believe! … I now cannot give them as presents as they look so second hand! Gracias por nada! Bernadette Robinson
10. september 2025
Uopfordret anmeldelse
Very efficient on the delivery and quick
Very quick and effective in delivering the goods.
3. september 2025
Croquettas somewhat disappointing.
Order/Delivery system good but my delivery was literally just within “am - before noon” timeframe and some of the croquettas felt soft (starting to defrost)and had clumped together. I placed in freezer immediately. I didn’t want to try to separate them for fear of splitting.
I followed cooking instructions to the letter but was disappointed that most of the batch did split. I tried an alternative method as a trial of oven baking but these also split.
I do normally make these myself and appreciate the delicate nature of croquettas specifically when cooking but due to time constraints I ordered frozen.
Overall I would comment the filling was much “looser” than what I make and to be honest there was not a significant taste/flavour difference between the cod and ham, somewhat disappointing.
The Manzanilla Jalapeño olives were exceptional - best I’ve ever had !
1. september 2025
Very good and really nice price
Very good and really nice price. One of the bricks arrived damaged leeking a little bit but I think was the carrier, not the company who packed all the items very well
27. august 2025
Besvarelse fra Iberica Food
Thank you very much for your kind review. We’re delighted to hear you were happy with the products and prices. We’re sorry to learn that one brick arrived slightly damaged, thank you for recognising this was likely due to the carrier, as we always do our best to pack items securely. We truly appreciate your feedback and look forward to serving you again soon.
everything i orered arrived on time…
everything i orered arrived on time well packaged and with good sell by dates
27. august 2025
Besvarelse fra Iberica Food
Thank you very much for your review. We’re delighted to hear that everything arrived on time, well packaged, and with good dates. Your feedback means a lot to us, and we look forward to serving you again soon.
Besvarelse fra Iberica Food
Thank you for your kind review. We’re delighted to hear you enjoyed our marzipan and were pleased with the fast delivery and quality. We look forward to serving you again soon!
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