My Hubble Connected product had issue from the start. Monitor will not pair with cameras. HC states they have live CHAT durng a short period in the am - no such chat availble (tried several days to... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We really love the portability and versatility of this system. We use it when traveling and at home and it is seamless between Wi-Fi and non-Wi-Fi connection. The only dislike we have is the short bat... Se mere
Cameras worked great intill my subscription expired after moving into a new house. I googled and trouble shot all the remedys to reconnect them (obviously resubscribed subscription) and nothing... ive... Se mere
The monitor volume is way too low even when turned up all the way. It’s constantly going offline (all other devices in house stay connected so WiFi not the issue), app always says camera is offline ev... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Whether the first smile, first laugh, first step, or the first day of school, Hubble Connected is always here to make sure you never miss a beat. Providing comfort, care, education and entertainment to your new family, and allowing you to enjoy the beautiful journey of parenthood. With Hubble Connected and your smart camera, you can stay close to what matters most.
Kontaktoplysninger
8720 Castle Creek Parkway E Drive Suite 131, 46250, Indianapolis, USA
- support@hubbleconnected.com
- hubbleconnected.com
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It works great but haven't been using…
It works great but haven't been using it long I don't like how u have to Pay for everything I mean, dang the device itself was expensive enough
My biggest complaints are the…
My biggest complaints are the following:
1. Several times in the night I have checked the app to see that it was undergoing maintenance and not monitoring my baby at all. There was no notice of this maintenance.
2. The privacy feature almost never works. When I click it, it constantly says that there’s a failure. Sometimes when I uninstall and reinstall the app, it will fix it, but not always.
3. Sometimes I will randomly check the app while my baby is sleeping and see that he is screaming and I had no notifications whatsoever. No sound or movement notifications of any kind.
4. Overall, the app is very glitchy. Features will not work or it will have a circle like it’s loading.
I want to like this app and this monitor, but it just is not reliable for me. We’ve had to buy a second monitor as a back up. Not ideal.
Reliable Baby Monitor with a Few Quirks After 3 Years of Use
We’ve been using the Hubble Baby Monitor for over three years now, and overall, it’s been a dependable and helpful device. It’s worked well for our first child, and we recently purchased a second unit for our newborn—which says a lot about our trust in the product.
The video and audio quality are solid, with clear night vision and reliable connectivity. The two-way audio has been especially helpful for calming our baby without going into the room. The mobile app is easy to use, and features like remote pan, tilt, and zoom give us full control over how we monitor our little ones.
That said, there are a few downsides. Some fairly basic features, like Picture-in-Picture (PiP), are locked behind a subscription paywall. We wish this was included with the standard product, especially since it’s a feature many parents expect by default.
Another thing to note is the temperature sensor. It consistently reads about 9°F higher than the actual room temperature. For example, if it says 82°F, it’s likely around 73°F. Once we figured that out, it wasn’t a dealbreaker—but definitely something new users should be aware of.
Despite these quirks, we’ve been happy with the monitor’s performance over the years. It’s reliable, easy to use, and has stood the test of time. If you're okay with a few limitations or willing to upgrade for certain features, it’s a strong choice.
Hubble have just decied to end my streaming
Hubble have just decied to end my streaming after many years. If I now want it, they are asking me to pay £15. This is outragous behaviour. I bought this product and becasue they simply need more revenue they have decided to stop the service unless you pay more. I will never buy another hubble again. Be warned, your device will stop working unless you agree to get ripped off in the future.
I have nothing good to say about this…
I have nothing good to say about this company. I tried to redeem a voucher. It said it applied then proceeded to charge me full price anyway. Hubble have refused to give me a refund. They basically stole money from me. Unacceptable.
Terrible camera I’ve now bought 2 of…
Terrible camera I’ve now bought 2 of these the 2nd being a replacement costing upwards of £500, looses connection so neither the hub or the mobile app work, absolute joke customer service AVOID AVOID AVOID.
Terrible app
I literally have nothing good to say about this company. The camera is subpar at best, and the app is now so bad it’s laughable. I rely on using the lullaby feature to get my toddler down for naps and bedtime but it’s become a daily struggle to get any lullaby to play without having to completely delete and reinstall the app. And today, after my usual routine of having to delete, reinstall & log back into the app, the music still doesn’t work. My husband also has the app on his phone, and it wouldn’t work on his end either. I’m sick and tired of the extra layer of stress this adds to the nap & bedtime routine and will be purchasing a replacement camera from a different brand as soon as I can. This issue with the app has been going on for weeks now & despite all the maintenance Hubble seems to be doing to the app, it just keeps getting worse.
Very inconvenient device
I have hubble connect glow device. The app is a pain in my tail. Very hard to navigate and set up camera. The audio quality is absolutely horrible. I can never hear anything my children say is sounds so muffled and crackley. The buttons hardly ever work and most importantly it DOES NOT RECORD EVERY MOVEMENT. I want to know of any movements and noise so if you want it for that please don't waste your money. On a positive note, the only good thing I have to say is the music and or stories you are able to play are very cute and my kids love them.
Definitely not worth it
I really liked the design and the marketing of the product so I thought I give it a go..
First we got the Eclipse product what is still great and going after a year usage what is a success BUT I used Hubble Nursery Pal for half year before the camera unit just suddenly died unable to connect to the App or to the monitor/parent unit. The customer service is awful and rude. Basically leaving you with the problem.. So we thought it’s alright 💩 happens, we bought another one pre-used and cheaper because we knew customer service and warranty doesn’t matter for them anyway. The other unit kept logging, didn’t send notification when my baby nearly fall down from the bed. So the app is a pain too and that camera died too after 2 months. So we just done with this company 🙃 if you want to “put your mind at ease” buy another baby camera.
The versatile features
The ability to track feedings, sleep, diaper changes, and growth all in one app was all I needed without even knowing i needed it! I have the pal glow monitor with 2 cameras and monitor unit and I hadn't connected it to the app until I actually read what it offered and once I did I was intrigued to try. Let me tell you I no longer carry the monitor itself because I can just watch from my phone! Not only can I check on baby as I'm working but I can take pictures, and record videos and it even sends motion snippets when there's movement! I wish I had discovered this monitor alot sooner it would've helped so much with my first two kids and I could've used the versatility it provides by having all the tools needed to keep track of babies! Yes I recommend! I'm even considering purchasing they're other products like the baby scale. They're affordable and provide great video and phot quality not to mention the song library and book library that you can choose from and it plays right from the camera to entertain baby!
Worked well for 18 months, then died
We've used this monitor for 18 months. The quality has been ok but the wifi connection to enable the app is very flimsy, to the point we gave up using it a year in.
The main issue is that at 18 months the batter has totally failed, taking the unit off charge causes it to die instantly. Sometimes it dies as you put it on charge and it always flickers and buzzes while on charge.
This seems to be a known fault as I've seen similar reviews elsewhere.
I'd avoid this product entirely and look for a more reliable product and particularly one with a longer warranty, as they've clearly opted to provide a warranty they know will expire before the products known issues kick in.
The hubble app gives you just enough…
The hubble app gives you just enough essentials on the free version that you dont COMPLETELY regret buying the camera and investing the deal. It works great and weve really benefited from this service.. thanks
Five stars for sure
Five stars for sure! This is a great little camera that works amazing and has amazing clarity to. Thanks Hubble for all the memories I have been able to capture and for giving me a product that really works.
Works
Works, but has a few technical flaws, including the plan they offer which does nit do mych i might add.
That the picture is so crystal clear…
That the picture is so crystal clear and it and rotate so far. I wish it was able to still work without WiFi, and the delay from real time to the phone is delayed several seconds. And the free trail is so short. Don’t really get to experience everything you have to offer.
👌👌👌👌👌Very good 👌👌👌👌👌👌
If you want the best sleep of your life…
If you want the best sleep of your life look no further hubble club is for you. The camera completely disconnects at all time even oh a 5 ghz wifi connection. Turning on and off the music is a chore itself. If you want a trustworthy product so not look here especially when they constantly spam free giveaway deals to get you into a monthly subscription that will be about as useful as your continuously disconnecting camera. Eventually the device will fail so badly you have to reset it and hope it doesn't forget what its job is while you and your children sleep. This product is horrible and dangerous I cannot trust this company or device. I put up with this nonsense until I had to re-pair the device multiple times in one day. If you are looking to buy this look somewhere else. And if you already have one I suggest you do as I did and smash it with a hammer and throw it in the trash. This Device and company will cause someone's child pain or worse.
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