My Hubble Connected product had issue from the start. Monitor will not pair with cameras. HC states they have live CHAT durng a short period in the am - no such chat availble (tried several days to... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We really love the portability and versatility of this system. We use it when traveling and at home and it is seamless between Wi-Fi and non-Wi-Fi connection. The only dislike we have is the short bat... Se mere
Cameras worked great intill my subscription expired after moving into a new house. I googled and trouble shot all the remedys to reconnect them (obviously resubscribed subscription) and nothing... ive... Se mere
The monitor volume is way too low even when turned up all the way. It’s constantly going offline (all other devices in house stay connected so WiFi not the issue), app always says camera is offline ev... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Whether the first smile, first laugh, first step, or the first day of school, Hubble Connected is always here to make sure you never miss a beat. Providing comfort, care, education and entertainment to your new family, and allowing you to enjoy the beautiful journey of parenthood. With Hubble Connected and your smart camera, you can stay close to what matters most.
Kontaktoplysninger
8720 Castle Creek Parkway E Drive Suite 131, 46250, Indianapolis, USA
- support@hubbleconnected.com
- hubbleconnected.com
Ingen nylige anmeldelsesinvitationer
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Pişmanlıktır...
Ekran sesi inanılmaz düşük, ninni açmak ya da konuşmak istediğimizde yüksek parazit sesi mevcut, hareket olmamasına rağmen (ekran açık ama bebeğime dönük değil) hareket algılıyor, ekran şarjdayken başlarda çalışıyordu ama artık açılmıyor... Şu an aklıma gelenler bunlar. Ancak 10bin verip de bu arızalara maruz kalmak da hak değil. E bebekten almıştık ürünü iade istedik. Umarım iade kabul olur...
Constantly disconnecting itself through…
Constantly disconnecting itself through the app, bombarded with loads of notifications and adverts to upgrade.
Shame really, spent a lot of money for something that doesn’t work. Not advertised online or at the NEC advent about the bad reviews.
If I could give ZERO stars I would
If I could give ZERO stars I would. Its hit or miss whether you can even get the camera to load on the monitor or your phone thru the app
Awful company, products and customer service
Awful company, awful customer service and awful products . Chetan is incredibly unhelpful, not even tried to assist with the faulty item! Baby monitor has broken twice, and for an item that was over £100.. it is unacceptable. Hubble is not willing to assist! Steer clear of them altogether.
Constantly not connecting
Constantly not connecting. I have great internet, nothing else I own has connections issues, but for some reason, Bubble constantly disconnects. The product is absolute garbage and the app is terrible and trying to push different subscriptions that aren't worth it.
The pair button on the device dose not…
The pair button on the device dose not work or something on the camera it’s self is broken. Never worked with the app and won’t go into pair mode or put a Wi-Fi signal out. Used a V - Tech app and that worked is seconds. Stay away from this brand
DO NOT BUY.
What a load of garbage. Bought 2 devices from Argos, one being the Essentials and the other being one with AI on it and they are the worst mistakes of my life. I didnt test and open them immediately as I was setting my sons room up so only opened after completion, which means I passed my 1 month return window with Argos and I have had nothing but issues, device being plugged in and on (light is on, night light is also on) but according to the app its off, this is constant, which makes it unsafe to use as you cannot monitor your child properly as you dont know if your going to receive any notifications. The same with the Essentials which comes with a screen, doesnt record motion immediately, doesnt record for long enough and also had many issues with this as there was days you would see no footage as 'no motion has been detected'
Honestly save your money, you'd expect with the price that you would be receiving high end experience but id rather have a cheap 30 pound camera from Amazon than this.
The customer service is terrible, cannot ring and speak to someone, it is all done via email. And even then your not waiting 24-48hrs for a response but days and weeks.
Takes too long to connect if it ever…
Takes too long to connect if it ever stays connected. Although set to no notifications daily I get a promo msg. Do not waist your money or time
Baby tracking problems
I am sharing this device with my wife. For some reason, it is not able to share the baby tracker features, so I cannot see what she share with me. Also the app freezes everything. I do not recommended the product. It does not have support.
Absolutely shocking
Absolutely shocking. Every time I have my grandaughter to stay over I have to spend around 2 hours resetting the camera!! Terrible performance
I LOVE our HubbleClub monitor so much
I LOVE our HubbleClub monitor so much. Now with 2 kids it’s so easy to go back and forth between both systems and I appreciate all of the customer service I’ve ever gotten with them. I love the amount app, the notifications, the reliability and all of it.
Absolutely horrendous product and even…
Absolutely horrendous product and even worse customer service. After a few months it stopped registering our baby's movements.... An actual safety hazard. They refused to refund or send us a new product. AVOID THIS COMPANY LIKE THE PLAGUE IT IS A WASTE OF MONEY!!!!
Worst customer service
Worst customer service. Expensive monitor that keeps freezing after only a year of using it. Takes weeks for a reply and get told they can’t help as it’s not in warranty. Disgusting and pathetic. Would not recommend monitor to anyone. Awful.
DO NOT BUY
DO NOT BUY - terrible service, cameras made obsolete so you can’t use them even though they still work, can’t cancel the contracts even after 2 years and the customer service is just awful. They are unhelpful. The company needs investigating for fraud. We haven’t used the service in 2 years and they won’t cancel our contracts even after
AVOID AVOID AVOID
Don't Bother Couldn't connect the camera to the app…
Couldn't connect the camera to the app anymore, got a little advice but the app locked me out, I had to make 2/3 additional accounts to gain access. I tried a number I found online and was told my area was email customer service. So I cancelled my subscription, twice, because I tapped the wrong "button" , so I did the cancellation steps again. Upon seeing they'd taken money for another subscription, some 7 months after I'd cancelled, obviously I got in touch. WOW. Rotten customer service, after being told no no no, you never cancelled. I kept asking for the matter to be escalated, stayed on them. After weeks of persistence, it was discovered there had been a cancellation, but I'd immediately signed up again. They wouldn't acknowledge the fact that this seemingly new information would indicate their initial response was not correct, nor why they didn't find this at first.No way would they concede if this mistake was uncovered, perhaps they'd find the second cancellation, made a minute later. No, no no, at one point the guy, Chetan, informed me of what weeks and months meant, this little guy took messing with the customer to another level, I know nobody dreamed that one day they'd become a customer service worker but you've got a job, so do it, don't mess around. Avoid, I've a funny feeling that a LOT of people have experienced the same go away game and subscription cancellation is ignored, nice side earner, I'd be interested to learn how many times this happens, how many customers don't notice. Do you screenshot everything you do online? Well if you go ahead with these guys, be sure you do, the app doesn't work to cancel and emailing you'd like to cancel isn't enough for them. Very bad policy around subscriptions and the bots manning the email service aren't very efficient. AVOID!
DO NOT BUY ANY HUBBLECLUB MONITORS
DO NOT BUY ANY HUBBLECLUB MONITORS! WORST CUSTOMER SERVICE, WORST QUALITY, TERRIBLE TECH. The camera constantly is 'not respond' constantly needing 'restarting' sometimes several times. Even when our internet is 100% all other devices are working well in the house, the Hubble constantly loses connection. Please buy literally anything else.
We had a missing part in our box and…
We had a missing part in our box and customer service shipped us a quick replacement to fix the issue, happy with the communication and assistance they provided us with so we can use the monitor for our newborn!
Honestly I had high hopes for this…
Honestly I had high hopes for this camera. As a first time parent I liked all the features the app provided, like tracking feedings, babies growth, sleep, and the music and little stories it includes with the premium membership. I liked that I could use my phone and the baby monitor as well- all handy features. However I have had this camera monitor now for over 10 months and the camera constantly goes offline- all day long even though my wifi connection has no problems. Then I have to disconnect and restart the camera which is disruptive to my babies sleep. I would have gaps in the night footage because of this and then cant even track her sleep properly. The music feature also stopped working properly after a while and would just not even load the song, or it would load the incorrect song. Another thing is the little green light on the camera which indicates its connected to the wifi & on is super bright, which would not let the room be pitch black- so if tour baby is sensitive to any light during sleep as mine was- this is going to be an issue@ i had to get some tape and some paper to cover it. Honestly for the price I expected consistency and unfortunately its not it. I wouldnt recommend this to someone because its so expensive and isn't reliable.
It's not horrible, and is easy to set up
It's not horrible, and gets the job done. It does need restarted sometimes. But overall some good features, and decent video/audio.
I hateeee hubble unless someone can…
I hateeee hubble unless someone can explain to me how to search for a show on binge
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