Poor quality machine, broke down and started leaking less than 3 months old. When I phoned up I was talked into buying the extra cover as I was made aware I still might be responsible for the cost of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The process seemed straight forward and easy, except it seemed to be focused on purchases of one appliance, whereas I purchased and wanted to register two (fridge and freezer). It got confusing when i... Se mere
Virksomheden har svaret
The appliance that we purchased came with an extended 5 year warranty labour and 10 year parts, when registered it came up with a 1 year parts and labour warranty. I spent hours on the phone to Hotp... Se mere
Virksomheden har svaret
Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Kontaktoplysninger
Storbritannien
- 03448 224 224
- hotpointservice.co.uk
2,7
Under middel
32 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not happy that the filters needed…
Not happy that the filters needed change so soon only 6months old last dishwasher lasted 15years no break downs at all.But the man who came out to repair it was very nice and professional came when he said he would and left as soon as it was fixed.So happy with him.
8. juli 2026
Besvarelse fra Hotpoint Service
We appreciate you sharing your experience. We understand your disappointment regarding the dishwasher's filters needing replacement so soon, especially after your previous appliance's longevity. We are, however, very pleased to hear that our service technician provided excellent and professional assistance. We value your feedback. If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Besvarelse fra Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Besvarelse fra Hotpoint Service
We're so glad you found our process easy and the instructions clear. We appreciate your positive feedback!
Hotpoint appliances extended guarantee
Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him.
What I didn't like was instead of getting on with the registration of my appliances I had to listen to why I should get extended warranty, at a cost, from Domestic General!! You used to be able to register appliances without a phone call ie filling in a form online and getting a proper written confirmation that it had been done, showing the appliance name, model, serial nbr. I feel that the phone call way was a complete waste of time. No extended warranty without payment, just the standard year. I won't bother next time.
8. juli 2026
Besvarelse fra Hotpoint Service
Hi, Cheryl
Thank you for taking the time to share your feedback. We're sorry to hear that the registration process did not meet your expectations.
We appreciate your comments regarding the additional protection options offered during the call. These are optional services available for customers who would like to purchase additional cover, but there is no obligation to do so.
We would also like to confirm that you can register your Hotpoint appliance online without needing to call. You can complete your registration here: https://www.hotpoint.co.uk/register-my-appliance
We appreciate your feedback regarding the process and will share your comments with the relevant teams to help us improve the customer experience.
Kind regards,
Mohammed
I was helped by speaking to a human…
I was helped by speaking to a human being. She explained every thing and was very helpful. Please do not have this service transferred to stupid AI. In fact I order my cooker by way of telephone. I was given very helpful advice and assistance with ordering my hotpoint cooker.
7. juli 2026
Besvarelse fra Hotpoint Service
We truly appreciate your wonderful feedback! We are so pleased to hear that our team provided such helpful and clear assistance with your cooker order. We value your preference for human interaction and are committed to ensuring excellent service. Thank you for sharing your positive experience with us.
Extremely poor customer service please do not use them
I called to complain about the service provided. Spoken rudely to by staff. No active complaint service(im serious) false information provided totally contadicting the consumer rights act. I would like to add to this. Ive quoted to them the right to refuse act. They refuse to acknowledge this even though im asking them specifically for a new appliance or refund as the machine was delivered faulty and reported within a couple of days to them. Im well within the 28 days covered by the act. I am therefore stating publically and in writing that i would like a new appliance or a refund under the right to refuse act. I would like hotpoint to confirm in their response which they will never publically do, confirm what their process is in regard to replacing or refunding a purchase within 28 days of purchase. Despite me complaining about the 28 day team and the way their staff speak to people they referred me back to them refusing to acknowledge my request under the act. Ive now gad to open a case with trading standards.
10. juli 2026
Besvarelse fra Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Very competent customer services…
Very competent customer services advisor. Talked me through the registration process. She had a great sense of humour, chatty and very able. Good experience and fast and efficient.
9. juli 2026
Besvarelse fra Hotpoint Service
We're so happy to hear our advisor provided such excellent and efficient service, making your registration process a positive experience. We truly appreciate your kind words and valuable feedback!
Besvarelse fra Hotpoint Service
We are so glad to hear that our online registration process was straightforward for you. We appreciate your positive feedback!
A very long drawn our process
A very long drawn our process, involving more time hanging on the line than solving the problem.
10. juli 2026
Besvarelse fra Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Besvarelse fra Hotpoint Service
We're so glad you found our service easy and informative, and that it instills confidence for your future. Thank you for your kind words.
Besvarelse fra Hotpoint Service
We're glad to hear that you found the registrar appliance easily accessible. We appreciate your positive feedback.
Besvarelse fra Hotpoint Service
We're so glad you found our online process simple and easy to complete. We appreciate you sharing your positive experience with us!
Was not happy to register before appliance was delivered.
I was driving and had plans. Was expecting another important call so was not happy to answer the questions while driving as mentally not ready for it.
6. juli 2026
Besvarelse fra Hotpoint Service
We understand that being asked questions while driving, especially when expecting another important call, can be inconvenient. We appreciate you sharing this feedback with us.
Quick and easy to register all of my…
Quick and easy to register all of my new appliances, just need the Model and Serial Numbers to hand
8. juli 2026
Besvarelse fra Hotpoint Service
We're happy to hear that registering your new appliances was a quick and easy process for you. We appreciate your positive feedback!
The phone was answered promptly and the…
The phone was answered promptly and the man i spoke to was polite, helpful but not pushy in speaking about additional insurance cover
3. juli 2026
Besvarelse fra Hotpoint Service
We're delighted to hear about your positive experience with our team member. We always aim for helpful and respectful service. Thank you for sharing your feedback.
Besvarelse fra Hotpoint Service
We're glad to hear that you found the process straightforward and efficient. Thank you for your positive feedback!
We can't open the guarantee documents…
We can't open the guarantee documents in the email you sent
10. juli 2026
Besvarelse fra Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
It was easy to do
9. juli 2026
Besvarelse fra Hotpoint Service
We're so glad to hear that you found the process straightforward and easy. Your positive feedback truly brightens our day!
Besvarelse fra Hotpoint Service
We're so glad to hear that you found the sorting and registration process easy! We appreciate your positive feedback.
sales told me it will break
making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary.
seems the sales girl made it sound like the product has no chance at all of lasting longer than 1 year, it will break in 13 months.
maybe so but not a great look for the product
7. juli 2026
Besvarelse fra Hotpoint Service
Hi Chris,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.