The process seemed straight forward and easy, except it seemed to be focused on purchases of one appliance, whereas I purchased and wanted to register two (fridge and freezer). It got confusing when i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Poor quality machine, broke down and started leaking less than 3 months old. When I phoned up I was talked into buying the extra cover as I was made aware I still might be responsible for the cost of... Se mere
Virksomheden har svaret
I was helped by speaking to a human being. She explained every thing and was very helpful. Please do not have this service transferred to stupid AI. In fact I order my cooker by way of telephone. I wa... Se mere
Virksomheden har svaret
The appliance that we purchased came with an extended 5 year warranty labour and 10 year parts, when registered it came up with a 1 year parts and labour warranty. I spent hours on the phone to Hotp... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Kontaktoplysninger
Storbritannien
- 03448 224 224
- hotpointservice.co.uk
2,7
Under middel
32 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
sales told me it will break
making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary.
seems the sales girl made it sound like the product has no chance at all of lasting longer than 1 year, it will break in 13 months.
maybe so but not a great look for the product
7. juli 2026
Besvarelse fra Hotpoint Service
Hi Chris,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
Review
Rang the required number. My details were already on the system. Explained my machine was exchanged/replaced and all the details were amended and are now correct.
3. juli 2026
Besvarelse fra Hotpoint Service
We're happy to hear that we were able to assist you efficiently with your machine exchange and ensure all your details are now correct. We appreciate you taking the time to share your positive experience.
Options😫/prices 😵💫given by your employee…
Options/prices given by your employee were excessive, plus noise in background in the call centre.
I thought I lost the ‘will to live’ by the end of the call 😫
7. juli 2026
Besvarelse fra Hotpoint Service
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you have been disappointed with your experience.
We'd like the opportunity to understand your concerns in more detail and see how we can help. Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you further.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve your concerns.
Kind regards,
Mohammed
Besvarelse fra Hotpoint Service
We're so pleased to hear about your excellent experience with our registration and fitting process! Thank you for sharing your positive feedback.
Awful experience
Awful experience ! They Change my day of repair then didn’t turn up , then unhelpful on the phone and idiotic and after that I tried to cancel my appointment numerous times and then they still came out , I told them I had cancelled it then went away then got il saying theyhadcompleted repair , total bunch of incompetent idiots and there online service total disgrace hope I never have to deal with them ever again ! I will not buy anything hotpoint again so I never have to deal with them !!!!!
7. juli 2026
Besvarelse fra Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
When I booked to have a repair done on…
When I booked to have a repair done on my machine, I expect someone to help me with the procedure and get it organised not a sales pitch to sell me more items and more paraphernalia thank you
3. juli 2026
Besvarelse fra Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Agent seemed quite rude and dismissive…
Agent seemed quite rude and dismissive when zip told him I didn't want to pay for additional cover. Took time having to listen to that when there should be an option just to complete registration without the sales hassle.
7. juli 2026
Besvarelse fra Hotpoint Service
Hi,
We're sorry to hear that you've been disappointed with the service you've received. This isn't the experience we want for our customers.
We'd like the opportunity to understand what happened and see how we can help. Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you.
We appreciate your feedback and hope to have the chance to resolve your concerns.
Kind regards,
Mohammed
Besvarelse fra Hotpoint Service
We are so happy to hear that our promptness and friendliness made you very happy. We truly appreciate your kind words.
Customer service excellent
Customer service excellent. Delivery & installation also excellent. Friendly & efficient employees.
10. juli 2026
Besvarelse fra Hotpoint Service
We're so happy to hear about your excellent experience with our customer service, delivery, and installation. We appreciate your kind words about our friendly and efficient employees!
Very easy to follow from QR code piece…
Very easy to follow from QR code piece of mind after purchase
3. juli 2026
Besvarelse fra Hotpoint Service
We're happy to hear that our QR code provided such peace of mind after your purchase. Thank you!
Some irrelevant questions especially…
Some irrelevant questions especially when items have been purchased by kitchen fitters
9. juli 2026
Besvarelse fra Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Polite and to the point.
6. juli 2026
Besvarelse fra Hotpoint Service
We appreciate your feedback and are glad our approach was clear and efficient for you.
Virtually everything
7. juli 2026
Besvarelse fra Hotpoint Service
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you have been disappointed with your experience.
We'd like the opportunity to understand your concerns in more detail and see how we can help. Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you further.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve your concerns.
Kind regards,
Mohammed
Besvarelse fra Hotpoint Service
We're so glad to hear that our registration process was easy for you! We appreciate your positive feedback.
Besvarelse fra Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Besvarelse fra Hotpoint Service
Hello
This platform is for Hotpoint related reviews.
Besvarelse fra Hotpoint Service
Thank you for taking the time to leave your review Alison, we truly appreciate you sharing your experience with us. It is wonderful to hear that the engineers and customer service advisors have been extremely helpful.
Took an age to get through to a human…
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved issue after much tooing and froing. Cetainly not good enough!
2. juli 2026
Besvarelse fra Hotpoint Service
Hello Jill
We are truly sorry to hear about your experience over the phone, whilst the issue has now been resolved we understand the initial frustration in getting the support you need.
If you do need any support in the future you can contact our team through the following chat platforms
WhatsApp: 07584 475915
Live Chat: hotpointservice.co.uk/message-us.
Helpful and efficient
The person I spoke to was polite - friendly and very helpful - my registration was actioned quickly and efficiently - good service over all.
8. juli 2026
Besvarelse fra Hotpoint Service
Hello Barbara
Thank you for taking the time to share your experience with us. We are pleased to see that the person you spoke with to register your appliance was polite, friendly and helpful.
Besvarelse fra Hotpoint Service
Thank you for taking the time to leave your review, we are delighted to see that you experienced 5-star customer service
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.