Poor quality machine, broke down and started leaking less than 3 months old. When I phoned up I was talked into buying the extra cover as I was made aware I still might be responsible for the cost of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Left area clean and completed the repair fully. The engineer confirmed that the main control panel was broken and was replaced. Only query was he put on the repair paperwork door latch was also chang... Se mere
Virksomheden har svaret
The appliance that we purchased came with an extended 5 year warranty labour and 10 year parts, when registered it came up with a 1 year parts and labour warranty. I spent hours on the phone to Hotp... Se mere
Virksomheden har svaret
The process seemed straight forward and easy, except it seemed to be focused on purchases of one appliance, whereas I purchased and wanted to register two (fridge and freezer). It got confusing when i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Kontaktoplysninger
Storbritannien
- 03448 224 224
- hotpointservice.co.uk
2,7
Under middel
32 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
The adviser was very helpful and…
The adviser was very helpful and explained everything clearly.
Thank you for a positive experience
6. juli 2026
Besvarelse fra Hotpoint Service
We're so glad to hear our adviser provided such clear explanations and a positive experience. Thank you for your kind words!
Phone experience was good not kept…
Phone experience was good not kept waiting too long to speak to someone. Advisor was very helpful
10. juli 2026
Besvarelse fra Hotpoint Service
We're so happy to hear that your phone experience was positive and that our advisor was helpful. We appreciate your kind words!
My Hoover washing machines ne insurance The telephone conversation was clear…
The telephone conversation was clear and i was happy with how he explained everything to me
9. juli 2026
Besvarelse fra Hotpoint Service
We're happy to hear that our explanation was clear and helpful during your telephone conversation. We appreciate you sharing your positive experience with us.
I felt it was a waste of time basically…
I felt it was a waste of time basically told what they wouldn’t be doing and how much it cost, then tried to sell me cover!
30. juni 2026
Besvarelse fra Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Easy registration
This was a very easy process. Easy to select my appliances and a very straightforward process to complete the registration. Extended warranty was offered but it was easy to continue without. Thank you. The whole process was far easier than with some other manufacturers.
6. juli 2026
Besvarelse fra Hotpoint Service
We are so pleased to hear that your experience selecting appliances and completing the registration was straightforward and easy. We truly appreciate you taking the time to share your positive feedback with us.
Good
Good. Easy to understand and very comprehensive in scope. . Very satisfied with the experience .
6. juli 2026
Besvarelse fra Hotpoint Service
We are so happy to hear that you found our offerings easy to understand and comprehensive. We truly appreciate your positive feedback!
They where very polite and patient with…
They where very polite and patient with me to help me find the serial number
2. juli 2026
Besvarelse fra Hotpoint Service
We're so glad our team was able to assist you patiently with finding the serial number. We appreciate your kind words!
Besvarelse fra Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Simple and easy
1. juli 2026
Besvarelse fra Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Liked that can register more than one…
Liked that can register more than one brand at a time
Disliked intensely the fact that after the agent explained once the pros of the extended cover and I advised that I would think about it she then went through the whole thing again twice as if to try and wear me down into accepting the cover she really was on a hard sell with that very disappointed
7. juli 2026
Besvarelse fra Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
From the first telephone call to report…
From the first telephone call to report the washing machine problem - to the guy calling to fix it - everything went very well. Very professional.
8. juli 2026
Besvarelse fra Hotpoint Service
We're so glad to hear that our team provided such a professional and smooth experience from your initial call to the repair. We truly appreciate your positive feedback!
There was a clear explanation from the…
There was a clear explanation from the telephone handler about the policy There was no pressure He was polite and professional
9. juli 2026
Besvarelse fra Hotpoint Service
We're so glad to hear our team provided a clear, polite, and professional experience. Your positive feedback is truly appreciated!
Cannot thank Kate enough for being so…
Cannot thank Kate enough for being so supportive and making the registration process so easy. Made things really clear and simple, gave all my options and supported with communicating with landlord.
4. juli 2026
Besvarelse fra Hotpoint Service
We're so happy to hear that our team made your registration process easy and clear. We always aim to provide excellent support, especially with landlord communications. Thank you for sharing your positive experience!
Somewhat frustrating experience
It was very quick and easy to do the on-line registration however despite saying at that stage that I did not want the additional cover I was subsequently contacted by telephone by someone trying to sell me this cover. I found this to be particularly annoying as I had obviously already confirmed that I did not want it. Other than that it was OK.
4. juli 2026
Besvarelse fra Hotpoint Service
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
The washing machine was installed…
The washing machine was installed without any fuss and very quickly. The men were very polite and helpful.
The only thing that could be a criticism is the time it took from ordering (Tuesday) to when it was actually delivered (Saturday).
4. juli 2026
Besvarelse fra Hotpoint Service
We're so glad to hear our team provided polite and helpful service during the washing machine installation. We appreciate your feedback regarding the delivery timeframe and will certainly consider it as we work to improve our scheduling process. Thank you for your review!
Easy to book guarantee
1. juli 2026
Besvarelse fra Hotpoint Service
We're happy to hear that booking was easy for you. We appreciate your positive feedback!
Easy process to to register 10 years…
Easy process to to register 10 years warranty on parts and one year labour and parts
6. juli 2026
Besvarelse fra Hotpoint Service
We're so glad to hear that registering your warranty was an easy process for you! We appreciate your positive feedback.
When I phoned you the person I spoke to…
When I phoned you the person I spoke to was very helpful and helpful
2. juli 2026
Besvarelse fra Hotpoint Service
We're so glad our team provided you with such helpful assistance. Thank you for your kind words!
Registration was quick and efficient
Registration was quick and efficient, no issues or communication issues.
8. juli 2026
Besvarelse fra Hotpoint Service
We're so glad to hear that your registration was quick and efficient, with no communication issues. We appreciate your positive feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.