Poor quality machine, broke down and started leaking less than 3 months old. When I phoned up I was talked into buying the extra cover as I was made aware I still might be responsible for the cost of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The appliance that we purchased came with an extended 5 year warranty labour and 10 year parts, when registered it came up with a 1 year parts and labour warranty. I spent hours on the phone to Hotp... Se mere
Virksomheden har svaret
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Virksomheden har svaret
Left area clean and completed the repair fully. The engineer confirmed that the main control panel was broken and was replaced. Only query was he put on the repair paperwork door latch was also chang... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Kontaktoplysninger
Storbritannien
- 03448 224 224
- hotpointservice.co.uk
2,7
Under middel
32 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I did online was pretty stright…
I did online was pretty stright forward. I wondering when I get email to confirm and then next day got the email. So all good.
30. juni 2026
Besvarelse fra Hotpoint Service
We're so glad to hear that your online experience was straightforward and that you received your confirmation email promptly! We appreciate your positive feedback.
EVERYTHING WAS PERFECT THANK YOU VERY…
EVERYTHING WAS PERFECT THANK YOU VERY MUCH 06/7/2026
6. juli 2026
Besvarelse fra Hotpoint Service
We're so happy to hear everything was perfect! Thank you very much for your kind words.
Besvarelse fra Hotpoint Service
We're so glad to hear that your experience was quick and efficient! We appreciate your positive feedback.
A very simple online experience to…
A very simple online experience to register my freezer.
3. juli 2026
Besvarelse fra Hotpoint Service
We are so pleased you found the registration process for your freezer straightforward. We appreciate your positive feedback.
Besvarelse fra Hotpoint Service
We are so happy to hear that our process was easy and clear for you. Thank you for your kind words!
It was straight forward and easy
7. juli 2026
Besvarelse fra Hotpoint Service
We're so glad to hear that you found the experience straightforward and easy. We appreciate you sharing your positive feedback with us!
Besvarelse fra Hotpoint Service
We're glad to hear that your online experience was straightforward and without problems. We appreciate your feedback.
Ease of completion and all questions in…
Ease of completion and all questions in plain English
3. juli 2026
Besvarelse fra Hotpoint Service
We're happy to hear that completing it was easy and the questions were clear. We appreciate your positive feedback!
Knowledgeable staff
1. juli 2026
Besvarelse fra Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
It was not a simple procedure
It was not a simple procedure as on previous occasions when all i did was to call a direct dedicated telephone number and provide the fridge freezer details, including the machine reference number, I was told the machine warrantee was registered.
All The time I was being told why I should take out the Domestic & General breakdown cover. When I finally persuaded your employee that I really didn’t want the cover she said , when asked, that I wouldn’t be getting confirmation of the 1 year and 10 year warrantee.
All the time I was unsure whether I was dealing with Hotpoint or D & G.
8. juli 2026
Besvarelse fra Hotpoint Service
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
Not really worth it.
The warranty doesn't seem worthy of 10years as it only covers some parts and no labour at all, and the call out fee is quite expensive just to see if the fault is under Warranty.
2. juli 2026
Besvarelse fra Hotpoint Service
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you have concerns regarding the terms of your warranty cover.
We'd like the opportunity to discuss this with you and provide any clarification or support you may need. Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you further.
We appreciate you sharing your comments with us, as customer feedback helps us continue to review and improve our services.
Kind regards,
Mohammed
Simple to do online and very…straightforward
Simple to do online and very straightforward.
10. juli 2026
Besvarelse fra Hotpoint Service
We are so glad to hear that your online experience was straightforward and easy. Thank you for your kind words!
Besvarelse fra Hotpoint Service
We're so happy to hear you had such a simple and problem-free experience with us. Thank you for your positive feedback!
Besvarelse fra Hotpoint Service
We are so glad to hear that you found the registration process easy to complete. We appreciate your positive feedback!
Besvarelse fra Hotpoint Service
Hi Dianne
Thank you for taking the time to share your feedback. We're pleased to hear that you received good service and that your experience was quick and positive.
We noticed that your rating does not appear to match the comments you have provided. If you feel your review rating does not fully reflect your experience, we would appreciate it if you could consider updating it.
Thank you again for your feedback and for choosing Hotpoint.
Kind regards,
Mohammed
It was just a blatant upsell
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
1. juli 2026
Besvarelse fra Hotpoint Service
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
Fairly simple process
The process was simple but I didn't get a confirmation email after registering, then I was "timed out", and had to re-register. I did subsequently get a confirmation email, but would have expected some sort of reference/registration number to use if I needed to organise a repair.
8. juli 2026
Besvarelse fra Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Great service completed over the phone…
Great service completed over the phone by your very competent staff
9. juli 2026
Besvarelse fra Hotpoint Service
We're so happy to hear our team provided you with excellent service over the phone. Thank you for sharing your positive experience!
Very easy to register appliance
6. juli 2026
Besvarelse fra Hotpoint Service
We're happy to hear that you found the appliance registration process easy! We appreciate your positive feedback.
Besvarelse fra Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.