Hopper Anmeldelser 5.687

Been with Hopper for a while but this service has definitely fallen off. Anyway, these guys are crooks and not worth the time. I got a car in Italy with Europcar for a short trip. I was charged GBP236. After completing the trip and returning the car with more fuel than it came with. On time. No damage. I'll abbreviate this headache. In short I was sent another invoice from Europcar saying I was being charged for refueling and also standard charges associated because it was an airport (separately from the first charge). When I looked at the invoice directly from Europcar (which I have in my possession and sent to Hopper), I had been charged only EUR189 (GBP160) by Europcar. In other words, hopper overcharged me GBP80, a 50% markup for no reason.
Additionally, I argued my case with Europcar directly about the refueling with photo evidence of fuel level, timing, damage etc. (also made me question what the point of having an agent like Hopper was). They rightfully reimbursed, but the extra charge for the location (which perhaps was meant to be factored in Hopper's charge) was still EUR 60 (GBP 50). In short, I am now GBP130 out of pocket, and Hopper has provided no response as to why my initial charge was so high, or why the standard charge applied after was not included in the original overcharge from Hopper. Complete mess up all the way around. Worst of all, not possible at all to reach Hopper. Virtual Assistant bots suck, number in the US if you need help, but patched through to a call center in India. These guys don't care about you. Worse thing is, I bit the bullet and called them to resolve the issue. Provided all the evidence in terms of invoices, responses from Europcar etc., only for them to give me a nonsensical response about how I would get no refund because I didn't return the car with enough fuel. These guys are actually incompetent nincompoops. They will waste your time, they will put you on hold, they will be unreachable and make you send emails to an inbox that they don't monitor, and then will slam the door in your face without actually doing the work required (probably in the hope that you get tired of it all and give up). I won't be giving up. These guys have made a small killing off of me, and have cost me even more in peace of mind.
Literally do not bother with Hopper. Even if you hear back from me and I tell you that I've gotten my GBP 130 back, or gotten a full refund because I've been a loyal customer and they 'somehow made an honest mistake', don't bamboozle yourself with this terrible service. You literally cannot be an agent with terrible customer service - defeats the entire model. Go use google flights or a proper agent, and actually give yourself the peace of mind you were looking for. To Hopper, I have sent another email laying out the entire issue to your 'unmonitored' help@ address. I hope you make this right soon before I escalate this further. Do better / pack up shop.

I won't be falling/let anyone else fall for this poor service offering. Just go ahead and take a look at the responses that they'll send for this. They'll answer a fraction of the issue presented and leave you in a ditch with a hole in your wallet. I'll wait for them to prove me right so you all have the evidence you need.

The app itself and everything else works fine and I've felt confident for years using it, but after dealing with customer service and getting literally LIED TO from their "Canadian help" I am never ever again using their services.
I rented a car through the app but unfortunately forgot my driver's license so there was no way for me to collect the it (from sixth) so my immediate thought was to call hopper and try to fix this situation or maybe hope for a refund. To my surprise, after talking to the customer support for 20 minutes, they told me that sixth has agreed to refund me within 7-10 days.
2 weeks had passed and I didn't get the money back so I called back again and asked what the situation is like. This time someone else answered and they said that there was no information about my case and that it's not possible to get the money back. Literally scamming people by lying and giving false hope through their incompetence.
Btw it's about 2USD per minute to call from my country to their customer support so I've lost ~50usd with that as well and I told them I can't talk for long but they kept saying "just give me a minute" which turned into 20.

Awful. Kept predicting prices would drop and they didn’t. Delete app and research on your own prices

Update***
Hopper did end up refunding me the money but it took leaving multiple poor reviews on the internet. I am willing to update to 2 stars due to this resolution.

I am not pleased with Hopper at this point. I had 2 very good experiences with no issues. My 3rd experience has been frustrating. I booked a car rental through the app and upon booking it said “includes all taxes and fees”. Just prior to pick up I checked in online with the rental company and saw additional taxes and fees displayed in the amount of approx $92. I contacted hopper immediately and provided screen shots. They told me there would be no additional fees unless I sign up for insurance or gas. I picked up the vehicle and they essentially said pay the extra $92 or you can’t take the car. They told me the fees were required and to take it up with Hopper. I took it, informed hopper, provided them with the receipt as requested. I called the next day, they stated they would look into this after the reservation had concluded. Afterwards I contacted them again, waited on hold for 30 mins to tell me that fee is required and it’s state taxes despite the fact that the reservation said all taxes and fees included upon booking and it did not state in the rental agreement that you should anticipate additional fees upon check in.

I used Hopper for the first time booking my flights and purchased the insurance to cancel anytime any reason. I had some unexpected come up and I cancelled my flights and when trying to get my full refund Hopper said I wasn’t eligible for a refund because I was one day outside my cancellation window! First when purchasing this extra insurance it’s very misleading because you think you can cancel anytime for any reason and that’s definitely not the case there is a fine print of the bottom of the email that has a date which as any person who gets an email doesn’t read the email in entirety. When asking for a solution to either rebook the flight that was just canceled with 10 minutes of the call or requesting a credit neither was done and when requesting for a supervisor to see if they could offer a solution it was that same excuse they took my my money canceled my flight and told me there was nothing they could do! I lost over 500 dollars when I purchased insurance just to be on the safe side and I still couldn’t get my money back they wanted to charge me an additional 300 to rebook the same flight I paid 500 for!! I reported them to the BBB this should be against any company to take people‘s money especially if they paid extra for the insurance to cancel anytime. I will never use this third party company again! I would advise you do the same.

Hopper travel protection is a HUGE SCAM. I will never book another flight with this app. Booked a flight I knew I might have to cancel during peak season. Not only was there no flexibility for travel origin and destination, NONE of the dates I wanted were available, but the cost of the flight during NON PEAK season was MORE expensive than the previously booked flight. This was through
Scandinavian Airlines by the way so I also will not be booking with this airline ever again.

For a car rental I called Hopper tog get clarification about any interstate restrictions. I trusted they knew the correct answers, which they did not. Of course, at the rental agency there was an extra $25 per day charge to leave the state. So the car cost more than twice as much as I initially paid Hopper. And with the holiday weekend, there was no chance or time to shop around.
I will deal with the car rental agency itself from now on. when I called after my trip, they informed me that i signed the contract at the rental agency and nothing could be done. Oh, they said I should of called them from the car rental place. Right, and waste precious travel time to our destination. No thanks Hopper!

Hopper being the travel booking service provider via Commonwealth Bank, I had no reasons to doubt their services and professionalism. I was so wrong.
The pre-paid seats that I purchased with email confirmation from Hopper meant nothing.
The airline system didn't show our pre-paid seats. Hoppers customer service suggested I should contact the airline directly "to sort it out". Airline claimed it's the agency/Hopper responsibility. Hoppers customer service agents told me in several calls/emails "not to worry" as they could see from their system everything was definitely confirmed. I had to keep explaining to them the seats that i pre-paid were not locked but instead showing in the airline system as opened to public. After a week going back and forth, they've finally admitted their travel partner "TravelFusion" confirmed no seats were reserved. Lucky we managed to identify this discrepancy shortly after the booking - thanks to a quick Google search and read so many bad reviews. Many reviewers only found out too late at the airport. I am still waiting for my refund. It is unacceptable!

Scam company. Do not use. I paid ~300 extra for flexible flights (vs alt. app), but there was no way to amend the dates. Both airlines confirmed to me that changes could only be made by hopper, and hopper had no way to make the changes - instead referring me to the airlines. Hopper has no legal footprint in the UK, so I can only get my money back if I launch a court action overseas. The firm rejects emails to help@ and ignores all emails to legal@.

The hotel I stayed at booked through hopper refunded me a partial refund for early checkout. Unfortunately they refunded it to the hoppers credit card, not the card I booked with. After a month of calls to hopper which included sending a receipt showing the refund issued to them, they denied me my money. They are liars and scammers.

I set up a rental car through them. I saw the company could take debit card with Visa/MC logo. I paid for the car in full. Before my trip I wanted to make sure everything was in place, come to find out the company doesn't take bank debit, I don't use credit cards. I had to cancel and now they are saying I can't a refund even though it shows I can. I don't think I should be penalized for not being able to use a card that it showed i could. The whole this is a mess and I'm out a chunk of money! No one seems to want to make it right. Everyone is sorry for the confusion, quick to take my money which had been paid for weeks, but not only am I out the money I had to pay for a completely different car rental through a reputable company for the same price these jokers charged! I am beyond mad! Needless to say today is June 1st a little over a week later and still no resolve. After my own experience and reading reviews here, maybe they need a class action lawsuit against them.

Bad service trying to pay for a hotel and website Would not lel me purchase hotel with credit card Turns out nothing wrong with card It was hopper Bought from different company Same price Hopper sucks and never used again

Tuve problemas con mi reserva, y me reembolsaron el 100% cuando realice la cancelación de ella; su atención y respuesta fue eficiente.

Bought an expensive package multi-city to Brazil.
Called this morning to change one leg. At noon, it was $9.5 to change. Called 3 hours later, it was $66. Finally tried again and in a 6-hour span, the price reached $330 dollars. The same as a new flight. And I am leaving a weekend flight for a week flight. I asked to talk to an agent from the LATAM airlines… long after a person with indian accent joined, I asked if he was with the airline to which he confirmed. I then asked fir his badge/employee number. He stutters and starts to think what to say… bunch of fraudsters… NEVER AGAIN!!!🤬🤬🤬

Denied me service when I arrived at the agency in Rende Italy. Now I have to fight to get my $1500 paid in advance car rental fee. Used Capital One Travel who are stonewalling my claim. Do Not Use This Agency - no customer service, false claims, lies to keep your money.

Made a reservation for a car rental with them. At the pick up location was charged like for a completely new reservation. Hooper's customer representative told me they would refund me once I send a receipt to them upon return of rental. I did, and they told me they cannot do anything and offered me $50 voucher instead. What a joke.

Customer service is horrible. You'll be on the phone for more than 50 minutes to not get any answers. This happened to me twice. Unclear check in instructions for an Inn from the Hopper app made us miss a check in time and we weren't able to stay at the Inn. They said we needed to check in at 3pm since we booked through a 3rd party app and we couldn't check shortly before 9pm even though their normal check in hours were til 9. The Hopper app never stated that nor did the confirmation email from hopper. Out $230 because Hopper did not give us clear instructions.

Hice una compra que salió fallida y me retuvieron el dinero , finalmente hice la notificación con mi banco y me verificaron que era cuestión internacional de la tarjeta , que el dinero se devolvía en un tiempo estipulado y efectivamente fue así , pero al ser una app internacional deben contar con asesoría en español , en la app solo ofrecen llamada en inglés , deben mejorar en la atención al usuario en diversos idiomas

– A Disappointing & Frustrating Experience

I booked a rental car through Hopper, expecting convenience and transparency, but my experience was unfortunately frustrating and unprofessional from the start.

First, the rental was facilitated through Payless, and not only was the car unclean when I received it, but the staff showed zero accountability when I pointed it out. I tried to extend my rental, and despite reaching out proactively, they were unhelpful and dismissive, refusing to work with me in any way—even though I was willing to pay a reasonable fee.

Instead of being offered a simple extension, I was told I’d be charged over $200 for being just six hours late, despite already having paid a deposit. I locked my card out of caution, knowing how inflated these post-rental charges can be.

I also reached out to Hopper for support, and while they claimed they would follow up or advocate on my behalf, I felt like I was passed around without any real resolution. The platform takes zero responsibility for the vendors they work with, and there’s no way to talk to a real person when things go wrong.

I expected a modern, tech-savvy experience—what I got was poor communication, unclear policies, and a complete lack of customer care.

⸻

Bottom Line:

If you’re considering renting a car through Hopper—don’t.
You’re better off booking directly with a rental company you trust.
This experience left me stressed, overcharged, and feeling taken advantage of.

Robbed me for my money for hotel stay i couldn't stay because one error in my name they wouldn't fix and of course no refund even with worthless insurance (xcover) definitely run with your money or they will! I tried leaps and bounds to get my refund wasted two months of time to be promised it back ...