Hopper Anmeldelser 5.687

Trip advisor hotel routed me through hopper. The TA app froze and never confirmed reservation or provided a confirmation code, so I booked again. When I got to the hotel I had duplicate booking and duplicate AMEX charges. Hopper charged my CC on the duplicate. I called the Tripadvisor.hopper phone no. on my AMEX associated with the duplicate charge. Hopper said they could not help me because I did not have a confirmation code even though they charged my card. Hotel said to contact Hopper. Big runaround and no refund. Hotel said this happens 3x per week with Hopper.

Hopper tried to steal $1,700 from me. I cancelled my flight thru hopper within the terms of the airline. Hopper submitted request for cancellation, then radio silence. The airline confirmed when I called that the refund had been processed straight away. Over a month later I’ve made countless calls to hopper and been told time and time again they would be in contact ‘within 24 hours.’ Every single time I’ve received nothing. No confirmation of my cancellation, my flight is still showing as ‘confirmed’ although my flight ticket was cancelled/revoked. This is a deliberate tactic to provide nothing in writing so that the bank has a hard time disputing the refund. Avoid this company at all costs.

EDIT: Hopper’s response to this review is for show only. They continued to field my communication. I had to go through the bank to refute the payment, and Hopper fought their case for weeks with the bank, denying my claims and trying to ‘prove’ to the bank that I HAD received my tickets and was not eligible for refund. I ended up getting my money back only because the bank ruled on the case and overruled them.

2ND EDIT: Contrary to Hopper’s updated response. They actually endeavoured to block my bank from proceeding with the chargeback, not only following the process of the chargeback, but actually disputing the banks initial chargeback resolution. They eventually ran out of ‘evidence’ and the time for them to provide additional evidence to support their dispute lapsed. Throughout this time, they were also claiming they had already processed the refund multiple times. They had not.

🚫 TRAVELERS BEWARE OF THE HOPPER APP 🚫

I don’t normally post things like this, but I feel like people need to be warned before they go through the headache I just did. I’m a trucker, and after long hours on the road, I just wanted a clean room with some working AC, a decent shower, and peace to stretch out. What I got instead was a whole mess — all because of the Hopper app.

1st Hotel: I booked through Hopper like normal. Got to the hotel only to be told they don’t even go through Hopper anymore. Hopper had already taken my money, and I was left with no room and no refund. I had to fight just to speak to someone — only to be told they don’t issue refunds. 👎🏽

2nd Hotel: They said they’d book me another room “as a courtesy” — like they were doing me a favor after taking my money. I had to drive 1.5 hours out of my way just to get to the new hotel… only to find out they wanted a cash-only cleaning deposit. That was never listed on the app, and the Hopper rep never mentioned it either. I didn’t have cash, only the card I used to book — so now I’m searching around for an ATM that charges me $5 just to pull money out.

The Room Itself? Garbage. Not even close to what I booked. 1-star level. AC barely worked, it was dirty, and it had a nasty odor. Not what I paid for or expected after a long day on the road.

🔺The point of this post is simple: Hopper is NOT reliable. You’re gambling your time, money, and peace of mind every time you book through them. No proper communication, no transparency, and definitely no accountability.

If you’re a traveler, especially on the road like me, don’t use Hopper. There are way better and more trustworthy apps out there.

Just trying to save someone else from the mess I went through. 💯

DO NOT USE HOPPER – I FEEL SCAMMED.
I booked what was advertised as a Deluxe King Room with a Beach View through the Hopper app for 5 weeknights almost $1,000 in total. Based on the listing I trusted this was a quality room in a beachfront building.

When I arrived I was shocked. I was sent to a completely different building in a back alley not even part of the main hotel. This building had terrible reviews online and looked nothing like what I booked. The room was tiny, prison-like, dirty, and absolutely did not have a beach view. There were hairs and filth everywhere. My vacation mood was completely ruined.

When I showed the hotel staff what I had booked through Hopper they said Hopper is a third-party app and this kind of mistake happens often. Since they were fully booked they told me I had no choice but to stay in this horrible room. I spent hours trying to fix it and got nowhere.

I then contacted Hopper. They just said they were “very sorry.” That’s it. They offered me an upgrade to a better room but only if I paid an additional $600 for 3 nights. Are you kidding me? That’s not a solution. I had already paid nearly $1,000 and only booked this place because I thought I was getting a decent beachfront room. Had I known the truth I would never have chosen this hotel and I would never have used Hopper.

I had traveled from another state for this trip. Hotels were fully booked so I couldn’t just leave or move somewhere else. Hopper left me stuck in a disgusting room that I did NOT choose and now expects me to pay even more to fix their mistake.

I feel completely scammed. Hopper is NOT reliable. This app misrepresents hotel listings and takes no real responsibility when things go wrong.

Stay away from Hopper. Stick to Expedia or Booking.com at least they’re trustworthy.

Worst customer service I've ever experienced! Took them 30 minutes to look up my flight details. Told me they could change my flight and put me back on hold for 30 minutes. She came back to say she could not change my flight....sorry. Feels like a scam!

I paid for the disruption service and when my flight was delayed they only offered rebookings with a minimum of 12 hours from the time of the incident. Tried multiple times to get a refund which they state they could do but the only thing they told me was the rebooking option was the only alternative. A huge waste of money. I'm never going to use hopper ever again. Not transparent at all and it took forever to connect with someone. When I did I was left on hold for 20+ minutes at a time being told 'they need to talk to their supervisor' after every single question.

Delta was more helpful than Hopper was. Do not buy their travel insurance! I bought insurance to protect against rescheduled flights- they said I was not eligible to use the insurance because the first rescheduling happened in April which was more than 24 hours before my scheduled flight, even though technically my flight was rescheduled AGAIN the day of my flight!! I won’t be buying that insurance again!!

Bought a ticket through Hopper in a pinch when my Delta ticket back the the US was cancelled. The price on my screen when I hit the "purchase" button did not match the purchase price in my flight confirmation email. Hopper charged me an additional $600! Their resolution department was not helpful. I will never use them again. Risky company, do not use!

Impossible to reach any assistance or modify your flight tickets - neither through Hopper, nor through the airlines coz they are right to say that the booking was made through a 3rd party website. No Whatsapp number in this era, ridiculous! One feels helpless. What can one do with toll free US number when not having international calls !?

Update to Hopper reply:
I called the number they gave, told them about the reply (and sent screenshots). The customer service representative looked into it and told me that the reply to this review was automated (not a real person), and he checked and there actually was nothing that could be done about the situation. Good to know that Hopper has AI replying to their bad reviews on this website, providing false promises to try and remedy the situation.

Original Review:
Lost money through Hopper. Technically, they are operating according to their policies, but their policies are very "fine print" and SUCK. Their $50+ "cancel for any reason" coverage expires after a week or two, no matter what the situation is (for me, an airline switched one of my return flights, which didn't work with my schedule). Not only did they NOT refund a flight I can't make, but they also kept that "cancel for any reason" fee, even though it didn't do anything for me. Never booking through them again. It's way easier and less financial loss to just book through the airline directly.

Basically we received a confirmation of our booking to
Miami. It clearly stated that breakfast was included with the price. When we arrived to the hotel, there was no note to say that breakfast was included. So we called customer service and they denied it was ever offered. The agent asked me for a screen shot of the email and confirmation and he agreed that it was an error on their part. He transferred me to the manager Shamadi and he was the rudest most arrogant manager for customer service I have ever spoken to. Even with the email , he denied that it was true. There was no help from his end nor any accommodation on his part.

Never again !!! Frustrated and upset to say the least. Pay more and save yourself time … it’s not worth it.

App is frustratingly inaccurate with flight predictions and often glitches.

I booked a hotel a few months ago, for personal reasons I needed to cancel. I cancelled within the refundable period, I also took screenshots of this being confirmed. When I tried to call Hopper, they were trying to tell me the cancellation didn’t go through on their end and that they couldn’t process my refund. I sent them the screenshots of the cancellation being confirmed and was then told again there was nothing that could be done about my refund, followed by alot of excuses. Hundreds of dollars wasted and poor customer service. I would not recommend booking with them, if anything goes wrong and you need to cancel, your time will be wasted on the phone to them with no solution and you will not get your money back. The biggest scam

Terrible company. They do not accept responsibility for things that are their fault, they lack transparency, and if there’s an issue, they will do nothing to rectify it. AVOID!

The worst customer service ever! I've used the app for years and now on a connecting flight home we are now stuck with over a 8 hr layover. They never updated the app or informed us to show that the connecting flight has changed times. If we would have at least known then we could have moved things around. Now we have 1 extra day to pay the baby sitter 1 extra day of parking and 1 more unpaid day from work. After talking to customer service and the manager we were not even given any type of credit or resolution at all. AVOID THIS APP!!! (5 more hours to go)

On the weekend of the London Marathon, I used the Hopper website to secure a hotel booking after struggling to find competitive deals on other platforms. I initially utilized the "Price Freeze" option for a hotel, intending to confirm later. However, I found a more affordable option directly on the hotel’s website and proceeded to book it, assuming the funds for the initial Price Freeze would be refunded automatically.

Unfortunately, Hopper retained the payment for the unconfirmed reservation without providing a valid explanation, citing only their terms and conditions. This lack of transparency felt deceptive and unacceptable. Furthermore, their customer service was highly unprofessional, unresponsive, and, at times, outright rude, failing to address my concerns adequately or offer a resolution.

This experience has led me to question the reliability of Hopper’s platform. I strongly advise potential users to exercise caution and consider booking directly with hotels or through more reputable platforms to avoid similar issues.

I am very disappointed with Hopper service!
First of all, they left me alone to solve the problems by my self, no support at all, and second, when I requested a Hotel on Yosemite Park, it was told me that the hotel given was very close, and happens that it was 1 hour of travel to Yosemite!
So, that is the first and last time I will use this service.
I had 2 confirmations codes, and I entered the last one, the one for Yosemite.

HOPPER'S HOTEL PRICE FREEZE SCAM
HOPPER used fake advertisement about hotel price freeze SCAM where they pretended to keep hotels'price low.  They never contacted the hotel, but they only stole my $52 directly from my account and never made the reservation nor returned my money.

I want my money back.

Ich habe den „Cancel For Any Reason“-Service über Travix/HTS gebucht, in der Annahme, dass ich im Notfall abgesichert bin. Mein Flug wurde jedoch von der Airline storniert – ein klarer Fall außerhalb meines Einflusses. Trotzdem wurde mir die Rückerstattung des Service-Entgelts verweigert.

Obwohl ich mich auf deutsches und europäisches Verbraucherrecht berufen habe (Fernabsatzgesetz, Widerrufsrecht etc.), wurde mein Anliegen abgelehnt. HTS behauptet, es handle sich nicht um eine Versicherung, sondern um eine nicht erstattungsfähige Serviceleistung – obwohl das Produkt genau wie eine Reiserücktrittsversicherung vermarktet wird.

Ich habe keine Rückerstattung erhalten, obwohl ich mehrfach schriftlich widersprochen und sogar rechtliche Schritte angedroht habe. Der Kundenservice war zwar höflich, aber letztlich nicht lösungsorientiert.

Fazit: Der Service ist teuer, irreführend und bietet im Ernstfall keinen Schutz. Ich kann nur dringend davon abraten.

I believe I was scammed by Hopper and Easirent due to a combination of deceptive practices, exploitative policies, and coordinated inaction that left me without a rental car, out $457.97, and forced to pay an additional $900 for a replacement rental. I have evidence of all of this and it has happened to many people.