Scam company. There's no question, simply look at the number of 1 star reviews. The word "scam" appears over an over. The experience was so bad I dropped Commonwealth Bank as well after being a custom... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Scam company. There's no question, simply look at the number of 1 star reviews. The word "scam" appears over an over. The experience was so bad I dropped Commonwealth Bank as well after being a custom... Se mere
Virksomheden har svaret
The booking was straight forward but the system is terrible. It never told me that the currency was not of my region so the price was deceiving only realised it was on USD when I booked. Cancellation... Se mere
Virksomheden har svaret
Don’t use Hopper, they never answer, no customer service. Why are they allowed to operate in the UK if they don’t have a chat available for Uk. They send us to a US number. Why do we need to pay for t... Se mere
Virksomheden har svaret
I had an absolutely harrowing experience with Greenview Hotel and Hopper. I booked this stay for a birthday celebration, but upon arrival, the provided door codes did not work. We were completely un... Se mere
Virksomheden har svaret
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The worst app ever. They charged me for a reservation I didn't make. There's no way to get back the money they stole from me. They say there's a chat feature for filing complaints, but that's a lie. There's no icon or help chat. They're thieves. Don't buy anything here.

Besvarelse fra Hopper
The booking was straight forward but the system is terrible. It never told me that the currency was not of my region so the price was deceiving only realised it was on USD when I booked. Cancellation was easy and promised to give me a full refund but when I did get the refund, it wasn't in full however the refund invoice still shows the full amount.

Besvarelse fra Hopper
Scam company. There's no question, simply look at the number of 1 star reviews. The word "scam" appears over an over. The experience was so bad I dropped Commonwealth Bank as well after being a customer for 15 years.

Besvarelse fra Hopper
Don’t use Hopper, they never answer, no customer service. Why are they allowed to operate in the UK if they don’t have a chat available for Uk. They send us to a US number. Why do we need to pay for the phone call? The hotel was absolutely filthy and I cannot speak to anyone. Never book through Hopper! Nobody’s will support you if you will need help.

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What a useless company. I booked a flight with them with the flight protection, tried to change my flight, there was supposed to be no change fee just the difference of the flight (totally fair) tried to charge me more than half of my total for round trip flight. I could easily buy this on their app or the delta website for a fraction of the cost. Turan said that this was not the case. When I was looking right at it. I asked to cancel and be refunded, it was points, sure. Points never came. Total scam. Dont waste your time. Wouldn't give me any sort of reference number for this as he said it was against company policy

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I had an absolutely harrowing experience with Greenview Hotel and Hopper. I booked this stay for a birthday celebration, but upon arrival, the provided door codes did not work. We were completely unable to access the building or our room. Despite multiple attempts to contact support and filling out registration forms five times, we were left outside with no help.
We never even made it into the unit. After being stranded, we were forced to drive three hours back home in the middle of the night. This caused significant distress and anxiety for my family. To make matters worse, the hotel’s claims about arrival procedures and staff availability were completely contradictory to our experience. I am currently demanding a full refund for this total failure of service. Avoid this property and booking through Hopper if you want a reliable place to stay.

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We rented a car through Hopper and had a receipt showing zero dollars due. When we arrived to get the car, we were told we had to pay HUNDREDS of dollars extra for a daily toll fee and they refused to let us decline insurance even though we were covered in two other places. So our cost was going to at least double. We left without the car and had to go rent directly from Budget. We tried to dispute the charge (I had paid for upgraded customer service on Hopper and had been talking to someone through the whole debacle, so they were aware of the problem). They refused to issue a refund of the money I had already paid so I was out for the whole $300 plus had to rent another car. They say I didn’t follow cancellation policy, and refused to acknowledge my receipt showing zero dollars due at pickup of the car. I will NEVER use Hopper again.

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ANYONE WHO SPENDS MONEY WITH HOPPER NEEDS TO UNDERSTAND THAT IT IS A HIGH PROBABILITY YOU ARE THROWING YOUR MONEY INTO THE GARBAGE. AFTER A DOZEN PHONE CALLS, HOURS ON HOLD AND LOTS OF EMPTY PROMISES, I GAVE UP ON THE REFUND FOR MY CANCELLED SANSA FLIGHT. DON'T FLY SANSA EITHER. THEY DON'T HAVE THE SLIGHTEST IDEA HOW TO RUN AN AIRLINE.

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Son una porquería como me retienen difiero eso es ILEGAL los voy a denunciar con el MEIC en Costa Rica y enviarlo a su país lo que haces …. RETIENEN DINERK SIN DAR EL BOLWRO ESE LLAMA ROBO LADRONES

Besvarelse fra Hopper
I live in London and needed a car for the weekend. Booked through their app for a local rental. At pick up, Europcar showed me that Hopper had booked using US rates - which do not include basic insurance - which is only allowable if you are a US resident.
Had to pay another £75 to get the car - despite having "£0.00 to pay" on the email confirmation from Hopper.
If you try to contact them you get chatbots, unless you want to pay to call their US number, which seems unreasonable - and I suspect a waste of time.
Should have checked Trustpilot. Do not use. You will get ripped off.
UPDATE: I actually called their helpline. Waste of time. They just gas lighted me saying that I declined insurance. I tried to book another car to test this. At no point is insurance offered. DO NOT USE HOPPER.

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¡ESTAFA! ECONOMY FULL ES MENTIRA
Pagué $1800 por tarifa "Economy Full" que promete CAMBIOS GRATIS y REEMBOLSO TOTAL. Al intentar cambiar el vuelo, Hopper me exige $2934 adicionales. ¡Casi el doble del pasaje original! El soporte VIP es un engaño; dicen que lo "gratis" solo aplica por errores de la aerolínea. Publicidad engañosa que te extorsiona a última hora. No usen esta app, se lavan las manos y no cumplen lo que venden.

Besvarelse fra Hopper
Do not use thus service. These people are criminals.
I bought Hopper “cancel for any reason” insurance for a spring break flight to Guatamala via Volaris. Months before the flight we realised that we would need to reschedule the trip for family reasons.
I was on the phone for hours to cancel the flight as it didn’t work online or by chat.
I have had many calls with the goal of getting my refund.
It has been 4 months and still no refund.
Embarrassing really to be so blatantly criminal. Do not give this company your money under any circumstances. Together we can put these losers out of “buisness”.

Besvarelse fra Hopper
I’ve unfortunately had to add another negative experience with Hopper, similar to many others.
We booked our hotel in Phuket, Thailand through Hopper (via CBA), assuming it would be reliable given its association with the Commonwealth Bank. However, upon arriving at Duangjitt Resort & Spa, we were informed that our booking had been cancelled.
We then spent nearly two hours in the hotel lobby dealing with Hopper customer service via chat and phone calls. They were unable to resolve the issue on the spot and claimed it was due to an internal system error. With no alternative and needing a place to stay, I was instructed to pay the hotel directly, which I had no choice but to do.
It wasn’t until midday the following day—after I chased them again—that they finally acknowledged the booking and contacted the hotel to confirm it.
This is the last thing anyone wants to deal with during a holiday—spending hours sorting out booking issues, dealing with frustration, and facing unnecessary embarrassment. The Hopper team showed little sense of urgency or care for customer service and overall satisfaction.

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Have had only good experiences with hOPPER.

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I can never find a deal. When I look at the deal, it is advertised for a certain price, but then when you actually click on the advertised deal, the price jumps anywhere from 200-400$. For example, just today, Hopper advertised a flight "deal' from Montreal to Barcelona for 623$ with departure dates in May. I click on it and the starting price for a plane ticket is 850$ with a total flight duration of over 20h because of a 12h layover in Amsterdam. When I check the prices on Google flights, the same flight from Montreal to Barcelona is 816$. So not only does Hopper not find a deal, but it shows prices that are more expensive than Google flights.

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If I could give a lower grade, I would. Today marks day 73 of asking Hopper to reimburse me for the flight I paid for out of pocket after I was issued an invalid ticket to visit my dying mother. Also to reinstate the flights they subsequently cancelled. I have spent all my roaming minutes calling with no resolution and the emails completely disregard the fact that I have no flights back home. I was supposed to fly back on May the 2nd, and it looks like Hopper stole money with no intention of actually providing a service.
My poor husband called and cried on the phone because of the way I was treated and they told him he could call back when he calmed down.
Thankfully we have recorded all phone calls showing the poor customer service treatment and we have all the emails saved to present this publicly.
Absolutely, under no circumstances, should you reply with a number for me to call. I spent all my roaming minutes calling you, I have nothing left! You have my email address, reply with a resolution there

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If I could give this website 0 stars, I absolutely would! I had never used this website and someone recommended it to me. I booked a hotel room for one night in NYC. TWICE did I see the notice of HOPPER SHOWS ALL FEES INCLUDED IN THE PRICE. TWICE! However when I got to the hotel, they imposed an additional resort fee charge. My sister was with me and had booked her room through Booking.com and there was no additional fees. They are HONEST when they say all fees are included. HOPPER is not. When I called them to inquire, they said you have to scroll past where you would place the booking and that is where you'll see the additional fees mentioned. Even though I read twice while booking that ALL FEES ARE INCLUDED. They didn't care and are purposely deceiving customers hoping they won't scroll down past the booking. When I had looked at another booking website, before choosing Hopper, they were honest and mentioned at check-out that a resort fee would be imposed at the hotel. So I didn't book there. That's how it should be done. And now that I'm writing this review, I see how many other bad reviews HOPPER has received. They should be out of business. HIGHLY RECOMMEND NEVER TO USE HOPPER.. BOOKING.COM IS DEFINITELY THE SITE TO USE.

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Astonishingly bad customer service from three different operatives two of whom Susan and Jennifer were rude and patronizing. I wanted to make a simple flight change and after three calls, an hour on the phone and multiple emails it still could not be done. Avoid this company at all costs.

Besvarelse fra Hopper
If you ever need to get a flight rebooked with their "travel credit..." You would probably have a better chance waiting outside for someone to drop a briefcase with $10,000 on your head. It has been a 2-week process (so far...), and nobody has helped in the slightest amount. I booked a flight, then cancelled it the same day, wanting to move the date a little earlier. They said that you can rebook a cancelled flight on their app, but it will not let me. I called them directly at least 6 times by now to help rebook it, and nothing happened. I've had to call every single airline I booked with myself, as Hopper cannot talk to them, I guess, even though I paid them quite a bit of money I'd say?? Every time I called the airlines themselves, they always say that HOPPER has to sort it out for me!!!!!!!!!! At this point I'll take a new ticket on literally day day, any time, but nobody can help me for some reason. Please, NEVER EVER EVER EVER EVER EVER use this AWFUL app.
God help me.

Besvarelse fra Hopper
Update:
Hopper provided a partial refund after I raised the issue, which I appreciate. While the initial experience was frustrating due to a room downgrade, I’m glad a resolution was reached
Initial issue:
I booked a suite Hopper for four nights and received confirmation for that exact booking. However, upon arrival, I was informed there was a “technical error,” and I was given a significantly lower-category room instead.
The difference in quality and value was noticeable, and not what I paid for. What’s most frustrating is that this appears to be an internal issue on Hopper’s side, yet I was the one who had to deal with the consequences.
Customer support did not provide an adequate solution or compensation that matched the downgrade.
This experience made me lose trust in booking through Hopper, as there seems to be no guarantee that what you book is what you’ll actually receive.

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