I bought a hoover and it stopped working after 1.5 years we hadnt purchased or registered the warranty. However Hussain in the customer services team was exceptional and very helpful. He helped resolv... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought a stainless steel fryiing pan but it turned out to be too big to fit in my cupboard. I live in a rural area so arranged return postage via Royal Mail collect. I didn't have weighing scales b... Se mere
When I put a new battery in my (elderly digital) bathroom scales they displayed F99 & didnt work. The Salter website was no help (this is why this review is only 4*. I contacted Chat, Fantastic.... Se mere
The customer service is helpful understanding and productive a credit to the company A product I required replaced was delivered with iexceptional speed so impressed! Katie G deserves a mention... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 1997 and specialising in beautiful products for your home, Home of Brands is the one stop shop for all home essentials, including kitchen electricals, cookware, scales and laundry staples. Find your favourite well-known brands including Salter, Beldray, Progress and Kleeneze all within one site, easily shoppable and affordable. Whether looking to replace tired kitchen essentials or searching for a new vacuum cleaner, Home of Brands offers the opportunity to refresh your home easily, quickly and on budget.
Kontaktoplysninger
OL9 0DD, Oldham, Storbritannien
- homeofbrands.com
4,3
Fremragende
92 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The frying pan goes on an adventure
I bought a stainless steel fryiing pan but it turned out to be too big to fit in my cupboard. I live in a rural area so arranged return postage via Royal Mail collect. I didn't have weighing scales big enough so calculated the weight and didn't pay enough, which meant the post office wouldn't deliver until the excess had been paid by the receiver. To cut a long story short, Lea arranged everything and I got my refund (minus excess postage cost of course). Outstanding customer service. I'm very grateful.
4. november 2024
Uopfordret anmeldelse
Great company
This company is brilliant had a problem and they were great sorted it out great customer service would always go to this company first for things I need
22. oktober 2024
Uopfordret anmeldelse
Superb customer service
Superb customer service, care & quick response to resolve any issues. Quality products backed up by an extensive guarantee
4. november 2024
Uopfordret anmeldelse
Absolutely great service from Leah
Absolutely great service from Leah, had an issue with a bread tin which arose some time after purchasing it, and Leah got it replaced for me. So chuffed with such excellent caring customer service
14. oktober 2024
Uopfordret anmeldelse
I would like to thank Leah
I would like to thank Leah for the excellent, and fast, response to my problem. The item I had purchased arrived with one of the pins on the moulded plug broken, so it couldn't be used, I let homeofbrands known, had a response Leah the next day, and received a replacement in a matter of days, this company deserves 5 star recognition, this started on the 21st October 2024,and I received my replacement 24th October, excellent customer service.
24. oktober 2024
Uopfordret anmeldelse
The company went above and beyond to…
The company went above and beyond to address my concern, many thanks again.
23. oktober 2024
Uopfordret anmeldelse
FAILING TO DELIVER!
Item ordered via eBay (I wish I did not!!) then the package was sitting in their distribution centre for 24 hours then they claim to have delivered it, but the parcel could Not be found!
No surprise there as I live on a busy road so if they left it outside then it would had been gone - the crime rate quite high around here…
It took me a very annoying process that lasted for days until they finally understood that I was entitled to the refund.
Never want to buy from them again though - especially via a third party portal and an unprofessional delivery service they use!
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra homeofbrands.com
Hi,
Thank you for taking the time to leave a review.
We sincerely apologize for the inconvenience and frustration you have experienced with your recent purchase.
We understand how concerning it is when a package does not arrive as expected and please be assured that we take your concern very seriously and want to resolve this issue for you.
I have requested your email address, please can you kindly provide this? With this information we will be able to help resolve this issue for you.
I look forward to your response.
Kind regards,
Elle-Ann
Helpful team found a solution.
The team members that helped me persisted, even when challenges came up. They communicated regularly and clearly and I felt like they would keep problem solving until they could find a solution.
1. oktober 2024
Uopfordret anmeldelse
Wish I could leave zero stars
Wish I could leave zero stars. Never received my order. Absolutely useless, first time trying these guys, never will again. I WANT MY REFUND.
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra homeofbrands.com
Hi Kirsty,
Thankyou for taking the time to leave a review.
We are extremely sorry to hear about the experience you’ve had with your order. Please accept our sincerest apologies for the inconvenience caused. We take such matters very seriously and we aim to rectify this for you as quickly as possible.
Your feedback is important to us, therefore, I have requested your email address so that I can resolve this for you. Please may I kindly ask you to provide this.
I look forward to hearing from you.
Kindest Regards,
Elle-Ann
THE BEST OF THE BEST
Absolute excellent customer service .
Look after you throughout the whole process from any questions to refunds to warranty .Up there with best customer service I've ever experienced from any company .Genuinely recommend 100%
6. september 2024
Uopfordret anmeldelse
Amazing customer service !!
I had purchased a steam cleaner a few months back from the Home of Brands on Ebay. The product broke and I contacted them if I could replace the part and Leah the advisor responded. She replaced my product as the part was not available and she responded at every stage of the process. I received a replacement yesterday. Cant thank Leah enough!!
Thanks a million Leah for your amazing customer service. Im always your customer now. Theres a lot in my list to buy from your Amazing website!!
21. august 2024
Uopfordret anmeldelse
Great customer service
Great customer service, contacted after Salter scales stopped working after 5 years but they have a 15 year guarantee so being replaced for second time
6. august 2024
Uopfordret anmeldelse
2 year warranty Russell hobbs
The customer advisor was polite and very understanding and resolved issue quickly
14. juni 2024
Uopfordret anmeldelse
Great company
This company have great customer care & great communication too.
I had an issue with the spout on my kettle falling off. After good communication & information being passed between ourselves, a new kettle is on its way.
I purchased the kettle through ebay too and everything went smooth.
1. juni 2024
Uopfordret anmeldelse
I had a conversation with Maddison and…
I had a conversation with Maddison and got my issue sorted out in no time ar all.Superb service.
31. maj 2024
Uopfordret anmeldelse
Had a problem with a product (frying…
Had a problem with a product (frying pan) spoke to customer support, no hassle, sent out a new one. They were genuinely helpful and happy to assist. Excellent service all round. If only more companies were like this
10. maj 2024
Uopfordret anmeldelse
Speedy help with my problem which…
Speedy help with my problem which couldn't be resolved so a replacement appliance has been offered (within guarantee period). No quibble. Pleasant experience compared to a lot of companies these days - thank you!
25. april 2024
Uopfordret anmeldelse
Madison was attentive and…
Madison was attentive and understanding, she knew how to resolve the issue and the replies were quick. Great customer service
19. april 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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