Efficient buying of the policy with easy online access. BUT BEWARE - the £60 'mandatory excess for claims within 90 days' is hidden within the small print, and then only if you download the full cond... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Do not use this company, worst customer service and they don't fullfil thier obligation of Boiler Service. I took out thier full cover last year Sept 2025, and was promised a boiler service a... Se mere
Virksomheden har svaret
Thu 27th August. Service was arranged quickly and co was great when i had to rearrange at short notice. Engineer was friendly and knowledgeable and arrived early in the day to complete the ser... Se mere
Virksomheden har svaret
I’m happy with the help and friendly professionalism sorting out my policy. Everything was explained very clearly so I understood what was what. It was a good price so I’m getting value for my money... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om HEA
Skrevet af virksomheden
Save 20% on home emergency cover and 10% on appliance cover today.
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteKontaktoplysninger
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Storbritannien
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4,0
God
12 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Emergency help given over the Easter…
Emergency help given over the Easter weekend. All courtesies extended. Rapid response.
11. maj 2026
Besvarelse fra HEA
Hi Roger,
Thank you for your kind review! We’re so pleased we could provide emergency assistance over the Easter weekend and that you experienced a rapid response along with courteous service throughout. Your recommendation and support are greatly appreciated!
Kind regards,
Nazeera.
If he had open the drain next to the…
If he had open the drain next to the one he did open he would have seen the blockage and it was on private ground and just required a gentle push .Tne water board did it for me
and did not charge me
11. maj 2026
Besvarelse fra HEA
Hi Dietlinde,
Thank you for your feedback. We’re sorry to hear you’re disappointed with how the issue was handled.
If you would like us to look into this further and review the engineer’s findings, please feel free to email our complaints team at complaints@homeemergencyassist.com
and they will be happy to investigate for you.
We appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Dealt with our claim very quickly
Dealt with our claim very quickly, efficiently and staff were friendly. The plumber turned up on time and dealt with the problem speedily. We were very happy with the outcome. Many thanks
11. maj 2026
Besvarelse fra HEA
Hi Karen,
Thank you for your wonderful feedback! We’re delighted to hear your claim was handled quickly and efficiently, and that our team and plumber provided friendly, punctual service. It’s great to know you were happy with the outcome. We really appreciate your kind words and your support.
Kind regards,
Nazeera.
Super quick response even though on
Super quick response even though on. Sunday and not an emergency. Friendly and professional engineer, couldn’t have been nicer or more helpful. Excellent service all round, highly recommended.
19. april 2026
Besvarelse fra HEA
Hi Rachel,
Thank you so much for your fantastic review and recommendation! We’re really pleased we could help so quickly, even on a Sunday. It’s great to hear our engineer was friendly, professional, and helpful throughout. Your kind words mean a lot to us, and we truly appreciate your support!
Kind regards,
Nazeera.
Excellent service
11. maj 2026
Besvarelse fra HEA
Hi Alan,
Thank you for your wonderful feedback! We’re so pleased to hear you received excellent service. Your support means a lot to us, and we look forward to assisting you again in the future!
Kind regards,
Nazeera.
Besvarelse fra HEA
Hi William,
Thank you so much for the 5-star review! We’re delighted to hear you were happy with the service and that the repair was completed quickly. We really appreciate your kind words and support, and we look forward to helping you again in the future!
Kind regards,
Nazeera.
Boiler Service
Engineer was prompt, courteous and easy to talk to. It all made for a pleasant experience.
5. maj 2026
Besvarelse fra HEA
Hi Dawn,
Thank you for your wonderful feedback! We’re delighted to hear that the engineer was prompt, courteous, and easy to talk to. Providing a smooth and pleasant experience is always our goal, and we truly appreciate you taking the time to share your experience with us.
Kind regards,
Nazeera.
Good Company
Good prices, good website with easy access , pleasant staff only one point for development, customer contact! My boiler service was due and I hadn’t heard anything so rang up and was told it was due the next day! HEA arranged a call with sub contractor and they rang me and came the next day!
I then didn’t receive a copy of the boiler report and had to ring to ask for it to be e mailed, which it was immediately! I believe the problems are as a result of the rebranding and new computer installation so am hoping for better communication in the future!
5. maj 2026
Besvarelse fra HEA
Hi Angie,
We’re really pleased to hear that you found our pricing competitive, our website easy to use, and our staff pleasant and helpful. We also appreciate you highlighting the areas where we can improve.
We apologise for the lack of communication around your boiler service appointment and the delay in sending your service report. While we’re glad the team was able to arrange the appointment quickly and provide the report promptly once requested, we understand the inconvenience this caused.
As you mentioned, we have recently undergone a rebrand and implemented new systems, and we recognise there have been some temporary challenges during this transition. Your feedback is extremely valuable and will help us improve our customer communication going forward.
Thank you again for taking the time to leave a balanced and constructive review, we truly appreciate it and look forward to providing you with an even better experience in future.
Kind regards,
Nazeera.
Great price
Great price! Cheaper than competitors. Obviously just bought the appliance cover, so not had to claim yet - that will be the proof.
My only slight criticism is that I wasn't made aware of the Compulsory excess until after I had bought the product. Maybe I missed it, but it should be a little more obvious.
5. maj 2026
Besvarelse fra HEA
Hi Gregg,
Thank you for your review and for choosing us for your appliance cover.
We’re delighted to hear that you found our pricing competitive and better value compared to other providers.
We also appreciate your honest feedback regarding the compulsory excess. Transparency is very important to us, and we’re sorry if this was not made clear enough during the sign-up process. Your comments are valuable and will be shared with the relevant team as we continue working to improve the customer journey and make key policy information more visible.
Thank you again for your feedback, and we hope to provide you with a great experience should you ever need to use the cover.
Kind regards,
Nazeera.
Besvarelse fra HEA
Hi Nicholas,
We’re pleased to hear the job was completed quickly and efficiently with no fuss. Our team always aims to provide a smooth and hassle-free service, so it’s great to know that came across.
We really appreciate your support!
Kind regards,
Nazeera.
The three p's
The three p's. punctual, professional and polite.
Can't say fairer than that. Good man
5. maj 2026
Besvarelse fra HEA
Hi Alan,
Thank you for the fantastic review!
We love the “three P’s” punctual, professional, and polite — and we’re so pleased to hear that this was reflected in your experience with us.
Your kind words are greatly appreciated, and we’ll be sure to pass the feedback on to the engineer. Thanks again for your support!
Kind regards,
Nazeera.
Good contract and price but poor service.
I had a gas boiler service due in March as part of my contract. I was on holiday in the March so they said they would ring me back to arrange a date and time. Nobody called back and i then has 5 follow up calls chasing them on this over a period of almost 2 months. Promises of calls and action came to nothing. I then raised a formal complaint and within a few days, my boiler was serviced. Apparently, I did not qualify for compensation. I will not be renewing my contract when it expires.
5. maj 2026
Besvarelse fra HEA
Dear Mr Flaherty,
Thank you for taking the time to leave your feedback.
We are sorry to hear about your experience arranging your annual boiler service. As outlined in our final response, we appreciate the frustration caused by the delays and the need for you to make several follow-up calls after expected callbacks were not received.
We acknowledge that the level of service you received fell below the standard we aim to provide, and we understand your disappointment that the matter was only resolved after a formal complaint was raised. Following our intervention, your boiler service was completed within your current period of cover, and your feedback has been shared with the relevant service partner to help prevent similar issues in future.
We are sorry that this experience has affected your confidence in our service and regret your decision not to renew your contract.
Kind regards,
Customer Relations.
Yearly Service
Just had our yearly Service on our LPG Boiler. Engineer gave approx time of arrival and was spot on.
Very friendly, polite and professional as usual.
Great service from a trusted, reliable company.
5. maj 2026
Besvarelse fra HEA
Hi Neil,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you were happy with your annual LPG boiler service and that our engineer arrived on time and delivered the friendly, professional service you’ve come to expect from us.
Your continued trust and support mean a great deal to us, and we’re pleased to know you consider us a reliable company. We look forward to assisting you again in the future!
Kind regards,
Nazeera.
Your help and advice was great when I…
Your help and advice was great when I wanted to take out a policy with yourselves.
1. maj 2026
Besvarelse fra HEA
Hi Anthony,
Thank you for your kind words and for taking the time to leave a review. We’re really glad to hear that you found our help and advice useful when setting up your policy.
If you ever have any questions or need further support, please don’t hesitate to get in touch—we’re always here to help.
Kind regards,
Nazeera.
Besvarelse fra HEA
Hi John,
Thank you for your kind words! We’re glad you found our pricing competitive and our communication helpful. We appreciate your support and look forward to assisting you again.
Kind regards,
Nazeera.
I had an issue with leaking pipe from…
I had an issue with leaking pipe from shower, they sent someone to come and later claimed several reasons not to repair the issue with many back and forth emails and inconsistency along the way, including sending different policy documents from original ones received at renewal. I've taken the complaint to the Ombudsman for a full investigation
14. april 2026
Uopfordret anmeldelse
Besvarelse fra HEA
Good afternoon,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
Following a full review, we found that while there was clear evidence of a leak, the exact cause could not be identified without further investigative work. As this type of work falls under “tracing,” which is excluded under the policy, the claim decision remains unchanged.
That said, we do recognise that our communication during the process was not as clear or consistent as it should have been, and for that we sincerely apologise. To acknowledge this, we have offered a £100 goodwill gesture.
We understand you have chosen to refer the matter to the Financial Ombudsman Service, and we will of course fully cooperate with their investigation.
Kind regards,
Customer Relations.
Very pleased
Very pleased, the engineer was pleasant & checked everything , also left all clean and tidy.
20. april 2026
Besvarelse fra HEA
Hi Carol,
Thank you for the lovely feedback! We're so pleased to hear you were happy with the service. It’s great to know our engineer made a positive impression and left everything clean and tidy. We really appreciate your support and look forward to helping you again in the future!
Kind regards,
Nazeera.
Just a very good all round experience…
Just a very good all round experience underlined with good value.
26. april 2026
Besvarelse fra HEA
Hi Jonathan,
Thanks so much for the great feedback! We're really happy to hear you had such a good all-round experience and found value in what we offer. We appreciate your support.
Kind regards,
Nazeera.
Good service better than homserve if…
Good service better than homserve if proves are kept the same
16. april 2026
Besvarelse fra HEA
Hi Fathima,
Thanks for your feedback! We're glad to hear you had a good experience with our service. We’ll definitely keep working hard to maintain our pricing and deliver the same great value going forward. We appreciate your support and hope to assist you again soon!
Kind regards,
Nazeera.
This is one of the worst company ever
This is one of the worst company ever. Do not use this company. I joined last year gave me good price , unlimited call out charges. 1 year renewal was automatic and they put £60 access as I did one call out but never claimed so it’s plenty for that 1 call out even though I didn’t claim it’s still a claim. Premium nearly doubled. Absolute nightmare company. Biggest mistake I did to move from British Gas to them.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra HEA
Good Afternoon Mrs Nackvi,
Thank you for your feedback. We’re sorry to hear that you feel dissatisfied with your recent renewal experience.
We’d like to clarify that renewal terms, including premium changes and any applicable excess, are reviewed each year and can vary based on factors such as introductory discounts, previous claims history, and wider market conditions. In your case, the initial price included a significant introductory discount which no longer applied at renewal.
We also sent a renewal invitation in advance, which outlined the updated terms, giving you the opportunity to review or make changes before the policy renewed.
We appreciate that you raised your concerns with us directly, and we’re pleased we were able to reach a resolution by removing the excess, applying a loyalty discount, and agreeing a revised premium that you were happy to proceed with. We also ensured auto-renewal was switched off in line with your request.
We’re always happy to review policies and discuss options to suit individual needs, and we’re glad we could find a suitable outcome in this instance.
If there’s anything further you’d like to discuss, please don’t hesitate to contact our team.
Kind Regards,
Customer Relations.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.