I've been using this services for many years now just renewed my policy today .l spoke to delightful agent Mark I'm not very good with my hearing having him repeat himself numerous times extremely pat... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been in touch with customer services.The so called service comprises of a few safety checks only,taking around just ten minutes!The engineer told me he was not allowed to open up the boiler cov... Se mere
Virksomheden har svaret
I was kept fully informed of the arrival time of the engineer by phone when there was a very slight delay due to traffic conditions. The engineer was friendly, respectful, thorough and efficient. He... Se mere
Virksomheden har svaret
Push button on toilet flush not functioning. Rang HEA Jack said expect a call within an hour. 9:30 am Rang Jack - not had any call 10:45 Katie arrived to fix problem.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om HEA
Skrevet af virksomheden
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteKontaktoplysninger
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Storbritannien
- marketing@homeemergencyassist.com
- homeemergencyassist.com
3,9
God
12 t anmeldelser
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The person I spoke with was lovely
The person I spoke with was lovely
Very helpful and good explanation of different packages
21. april 2026
Excellent boiler service
20. april 2026
Besvarelse fra HEA
Hi Mahendra,
Thanks so much for your feedback! It’s great to hear your boiler service went well. We appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Courtesy and prompt service a
20. april 2026
Besvarelse fra HEA
Hi Shane,
Thank you for your kind words! We’re really pleased to hear you found our service both courteous and prompt.
Kind regards,
Nazeera.
This company is not even worth a rating…
This company is not even worth a rating but I cannot go lower than 1 star. I bought the highest insurance cover (supercharged complete cover) with this company on the 1st Oct. 2025 paying £297. Today I made the first claim due to my kitchen sink was blocked. They sent in a very young engineer, who admitted himself he is not a qualified drainage engineer. The engineer spent 5 minutes altogether,sucking out the water in the sink with a Wetvac, but the issue was not resolved and said it needs drainage engineer to be in. However, he reported back that he suspected the issue of the blockage is oil and fat caused. Now hea customer support saying to me that as the engineer reported it was oil and fat it is a maintenance issue and I am not covered. That is scandalous as in a kitchen sink, what else do you expect to drain if not some oil and fat from washing up dishes. secondly, the engineer they sent in was not qualified drainage engineer and has not looked anything inside the drainage system, how can his assumed opinion be used as the final diagnosis and conclusion? I will have to take this to FCA for complaint and possibly further if I have to. Lesson to existing and prospective customers: Be aware of what you are paying for with this company and stay clear!
19. april 2026
Uopfordret anmeldelse
The plumber Andy was highly…
The plumber Andy was highly professional and tidy. The plumbing repair was a difficult one but Andy was tenacious in fixing the issue and done a great job
17. april 2026
Uopfordret anmeldelse
Renewal of insurance with patient agent
I've been using this services for many years now just renewed my policy today .l spoke to delightful agent Mark I'm not very good with my hearing having him repeat himself numerous times extremely patient many thanks Mark.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra HEA
Hi Charles,
Thank you so much for your kind words and for your continued support over the years.
We’re delighted to hear that your recent renewal experience went smoothly and that Mark was able to assist you with such patience and care. We understand how important clear communication is, and it’s wonderful to know he took the time to ensure everything was fully understood.
We’ll be sure to pass your feedback on to Mark, it will mean a lot to him.
Kind regards,
Nazeera.
I have been in touch with customer…
I have been in touch with customer services.The so called service comprises of a few safety checks only,taking around just ten minutes!The engineer told me he was not allowed to open up the boiler cover and that he did not do a service,reconfirmed on his report he left with me and which your customer service has since confirmed as received.The contract clearly shows that a boiler service is due at a cost of £90 so that either this should be honoured or the cost rebates as I have requested on 31 March!.The engineer did say a number of customers he had visited were equally unimpressed. I suggest you need to change your contact terms of you do not intend to properly service boilers configure as this should be carried potentially addition to any other safety checks.
15. april 2026
Besvarelse fra HEA
Good morning Mr Mattinson,
Thank you for your feedback. We’re sorry to hear you were disappointed with your service.
As outlined in our terms and conditions, the annual boiler service included in your plan is a safety and performance check, not a full strip-down service. During the visit, the engineer carries out a range of checks (such as gas pressure, flue, safety devices, and combustion performance) to ensure the boiler is operating safely and efficiently.
This type of service does not require removing the boiler casing unless necessary, and any additional repairs or maintenance fall outside the scope of the service.
We appreciate your comments and are sorry if expectations differed. Please contact our customer service team if you’d like us to review this further.
Kind Regards,
Customer Relations.
On time got a phone call before hand to…
On time got a phone call before hand to say how long they would be . Very polite and cleaned up afterwards
7. april 2026
Besvarelse fra HEA
Hi Heather,
Thank you for your positive feedback. We’re really pleased to hear that you were kept informed ahead of the visit, and that the engineer was polite and left everything clean and tidy. We’ll be sure to pass your kind comments on to the team.
Kind regards,
Nazeera.
Besvarelse fra HEA
Hi Rita,
Thank you for your feedback! I’m glad to hear you found the communication clear, efficient, and helpful. We always aim to keep things simple, knowledgeable, and polite—really appreciate you taking the time to share this.
Kind regards,
Nazeera.
The engineer was very good and helpful.
7. april 2026
Besvarelse fra HEA
Hi Nilgun,
Thank you for your kind feedback. We’re pleased to hear that the engineer was very helpful and provided a great service. We appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Besvarelse fra HEA
Hi Paul,
Thank you for your kind review! It’s great to hear our engineer delivered efficient service and completed everything on time. We truly appreciate your feedback and support.
Kind regards,
Nazeera.
Steer clear useless
I'm a vulnerable person with a 10 yr old daughter and wife, me and my daughter are vulnerable. They are aware of this it's on my record. We've been with them a few years never a need to use. Rang them a few wks ago because the boiler is making a funny noise it's only 5yrs old and told as heating is working it's fine on the phone. Were told not to worry claims are 24/7 yeah right. We sat up till 3am awaiting a call from an engineer as told by the emergency helpline. Noone got in touch. We rang back this morning, paid our excess which for some reason wasn't requested last night. Again got an apology and told they will look into and get someone to get in touch that was 930 this morning. It's 6pm and still nothing been back in touch same said again and an apology which sorts nothing. Not even an acknowledgement which would of gone a long way by the engineer. So I'm sat in a freezing cold house awaiting 2 operations my daught waiting on one, I'm on crutches with several disabilities left to struggle with noone giving a damn. You know how good a company is when your in this situation and they are dire. If I cancelled my direct debit they'd be in touch quicker. I dunno what's gunna go on. I very much doubt they even care other than money but I won't be making the same mistake a year steer clear because they are rubbish. I'm patient and I don't expect to click my fingers and something to be done. More engineers should be on hand and an acknowledgement call is literally two minutes. 😡. Just read the reply and it's the first I've heard from it however am grateful of how you have dealt with that so thank you for the refund. I haven't received as I write this but I'm sure you will be in touch. Thank you for dealing with so fast and putting a bit of trust back there again.
5. april 2026
Uopfordret anmeldelse
Besvarelse fra HEA
Good afternoon,
Thank you for your feedback, and we are very sorry to hear about your experience.
We fully recognise the impact this situation has had, particularly given your circumstances, and we sincerely apologise for the delay in attendance and the lack of communication you received.
Following your complaint, we carried out a full investigation and have upheld your concerns. To resolve this, we have refunded the £95 excess paid as a gesture of goodwill, and have taken steps internally to address the service issues identified, including contractor responsiveness and support for vulnerable customers.
We understand this fell below the standard of service you should expect from us, and we are truly sorry for the distress and inconvenience caused.
If you would like to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
Customer Relations
Renewal was easy and still got a good…
Renewal was easy and still got a good deal
1. april 2026
Uopfordret anmeldelse
Besvarelse fra HEA
Hi Brenda,
Thank you for your feedback! We’re pleased to hear your renewal process was smooth and that you were able to secure a great deal. We appreciate your continued support!
Kind regards,
Nazeera.
trusty work people.quick very polite…
trusty work people.quick very polite did the job in no time very satisfactory.
27. marts 2026
Besvarelse fra HEA
Hi Kenneth,
Thank you for your wonderful feedback! We’re delighted to hear that you found our team quick, polite, and efficient. It’s great to know the job was completed to your satisfaction—we truly appreciate your support!
Kind regards,
Nazeera.
Besvarelse fra HEA
Hi Michael,
Thank you for your kind feedback! We’re glad to hear you found our service punctual, polite, and efficient—your support means a lot to us.
Kind regards,
Nazeera.
The gas engineer came in the morning to…
The gas engineer came in the morning to carry out the service on the boiler , very professional, and detailed , and very cautious in his work, he informed us that the boiler was in great condition, and there was no need for us to worry about the boiler.
20. marts 2026
Besvarelse fra HEA
Hi Charles,
Thanks for your lovely feedback! We’re really glad to hear the engineer provided a professional and thorough service, and that everything with your boiler is in great condition. It’s always nice to have that peace of mind 😊 We’ll be sure to pass your comments on!
Kind regards,
Nazeera.
Surprised to see our policy renewed and…
Surprised to see our policy renewed and money taken despite having policy auto renewal set to “NOT AUTO RENEW “ have decided to keep policy but will be watching next year to check it doesn’t automatically renew again
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra HEA
Good Morning Mark,
Thank you for your feedback.
We understand your concern regarding the renewal of your policy. We do have a process in place for customers who have opted out of auto-renewal, which prevents the policy from renewing automatically.
By default, our policies are set to renew automatically unless the auto-renewal option has been deselected. If this setting remains active, the policy will follow the standard renewal process. We also send renewal notifications approximately 26 days prior to the renewal date to ensure customers have plenty of notice and time to make any changes.
We appreciate you choosing to continue your policy with us, and we will of course be happy to assist if you would like us to review or confirm your auto-renewal preferences for next year.
Kind Regards,
Customer Relations.
Not the best engineer
The engineer left the boiler turned off so I had no hot water next morning, I don't think he had even seen the boiler I had as he didn't even know how to light up the display
20. marts 2026
Besvarelse fra HEA
Hi Gladys,
Thanks for your feedback, and we’re really sorry for the inconvenience caused.
We’ve looked into this with the engineer’s company, and there were no issues noted on their end. However, we understand from speaking with you that the boiler had been switched off and you had to turn it back on the following morning when you noticed there was no hot water.
We appreciate you bringing this to our attention and apologise again for the disruption. Your feedback is really important to us, and we’ll make sure this is followed up internally to help prevent this happening again.
Kind regards,
Nazeera.
Professional,efficient friendly engineer
I was kept fully informed of the arrival time of the engineer by phone when there was a very slight delay due to traffic conditions.
The engineer was friendly, respectful, thorough and efficient. He did far more checks than the engineer who came last time, even checking my LPG canisters and pipes outside, giving advice on wear and tear of pipes
20. marts 2026
Besvarelse fra HEA
Hi Avril,
Thanks so much for taking the time to share your experience! We’re really pleased to hear you were kept well informed and that the engineer provided such a thorough and professional service. It’s great to know they went the extra mile with additional checks and helpful advice too. We’ll be sure to pass on your kind feedback
Kind regards,
Nazeera.
Cancelled policy in error
Cancelled policy in error, all sorted and straight forward. Customer service person was very helpful and friendly and informative!
20. marts 2026
Besvarelse fra HEA
Hi Marianna,
Thanks so much for your feedback! Glad we could get everything sorted quickly and smoothly for you 😊 It’s great to hear our team was helpful, friendly, and kept you informed along the way. If you ever need anything else, we’re here to help!
Kind regards,
Nazeera.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.