Very prompt service, less than 24 hours wait for a boiler repair. The fault was reported at 8 pm and the engineer arrived at 9am the next morning. The engineer was very pleasant and knowledgeable, ha... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Boiler is inspected every year but as these things age things go wrong. The engineer that has been firstly last week to diagnose (part needed ordering) and returning this week was polite, curious and... Se mere
Boiler service just made easy!! No hassle and flexible visit times massively help with care of work also being at the forefront, I highly recommend this company for service and value!!
Thomas the engineer turned up during the time window , was cheerful and friendly. He got on with the service in a very efficient manner, even took time to explain how I could re-pressurise the syste... Se mere
Virksomhedsoplysninger
Om Hometree - Boiler, Heating & Home Cover
Skrevet af virksomheden
You and Your Boiler Deserve Better!
Boiler Cover that doesn’t take you for granted. Quality comprehensive cover, fairly priced with seriously good customer service. Hometree – We Try Harder.
Get a Quote
Hometree.co.uk
Skrevet af virksomheden
- Price Match Promise
- We’re all about transparent pricing – plus if we’re not already cheaper, we’ll beat or match any renewal quote, from any provider for one of our equivalent plans. Better still, when it’s time to renew with Hometree, we’re not going to unfairly hike our prices.
- Serious About Service
- We pride ourselves on providing a first-class customer service experience. Thousands of our customers have rated us and our UK-based care team “Excellent” on Trustpilot.
- Cover Match Guarantee
- We’re so confident in the completeness of our cover that we’re willing to back it up with a £50 gift card. It’s our way of ensuring you have peace of mind with every decision you make.
Kontaktoplysninger
Hamilton House, 4 Mabledon Place, King’s Cross, WC1H 9BB, London, Storbritannien
- 0330 912 4843
- customer@hometree.co.uk
- hometree.co.uk
4,6
Fremragende
16 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service
Great communication about when the visit would take place, very professional job carried out, full explanation of what was carried out
20. april 2026
Great service as always from Hometree…
Great service as always from Hometree and our service engineer.
20. april 2026
The engineer explained what he had done…
The engineer explained what he had done and what he had found. He was very pleasant and efficient. The booking service was easy and I received text reminders and a phone call the day before.
20. april 2026
Excellent Customer service
Excellent Customer service and good information support. Thanks.
20. april 2026
Uopfordret anmeldelse
all good thank you
20. april 2026
Clean efficient and on time
20. april 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Disappointing time taken from reporting through to repair
The communication and service we received from the customer service agents was very good, as was the engineer repair.
However, for a relatively simple repair (that had previously been reported), it was very disappointing to have no hot water/heating for 3 weeks.
Special mention to the engineer Peter at Cheshire Heating Solutions for his diligence and efficiency in both identifying the problem and carrying out the repair.
10. april 2026
Besvarelse fra Hometree - Boiler, Heating & Home Cover
Good afternoon Colin
Thank you for taking the time to leave your feedback.
We'd like to look in to this further for you, and a member of our Customer Advocacy Team will be in touch with you shortly.
Kind Regards
Team Hometree
Very positive experience
Great customer care from Bertie when I cancelled my policy. Will definitely use Hometree in the future when my circumstances change.
20. april 2026
Uopfordret anmeldelse
Very helpful
I have spoken to a few people at hometree & they have all been polite, friendly & helpful, many thanks!!
20. april 2026
Uopfordret anmeldelse
Efficient and friendly engineer
Efficient and friendly engineer. Photos of checks were sent to me. Would recommend the engineer.
20. april 2026
friendly and good ervice
17. april 2026
Very prompt service
Very prompt service, less than 24 hours wait for a boiler repair. The fault was reported at 8 pm and the engineer arrived at 9am the next morning. The engineer was very pleasant and knowledgeable, ha talked me through the issue and gave clear advice on any future issues.
20. april 2026
Uopfordret anmeldelse
Great communication about the service…
Great communication about the service date - reminders sent. Engineer was super helpful and very courteous.
20. april 2026
Boiler service just made easy!
Boiler service just made easy!! No hassle and flexible visit times massively help with care of work also being at the forefront, I highly recommend this company for service and value!!
20. april 2026
Great efficient pleasant company
Great efficient pleasant company, they always complete a repair or service with great care and professionalism.
20. april 2026
Excellent service provided and very…
Excellent service provided and very quick
17. april 2026
Uopfordret anmeldelse
No boiler service, poor customer care
I've been with them for boiler cover for 2-3 years now. My boiler was due its service in January and I am still waiting. It's been assigned to 3 different engineers now and none of them make contact to arrange the service with me, nor answer the phone or respond to my emails where I've asked for a time and date, being completely flexible myself. Home tree have ignored my past 2 chasers to them after they said they were going to arrange it themselves and let me know the date. My last message said I was making a formal complaint which had absolutely no response. I checked their t&C's and they have covered themselves by saying the service may take place up to 12 months after it is due. Terrible customer service. Will be going elsewhere.
19. april 2026
Uopfordret anmeldelse
Besvarelse fra Hometree - Boiler, Heating & Home Cover
Thank you for your review,
Firstly we would like to apologise about the experience you've had regarding arranging the annual service.
This has been escalated for you and our team is working hard to get this arranged for you as soon as humanly possible.
A member of our team has been in contact with yourself via email and we will get back in contact with yourself as soon as possible to provide an update.
Best wishes,
Team Hometree
Thoroughly recommend this excellent…
Thoroughly recommend this excellent boiler and plumbing service. Yesterday rang, telephone answered promptly by Rebecca who was so friendly, helpful, positive and efficient. Just what you need when you're a bit stressed. I've needed their services before for a broken valve on a radiator and that was done so efficiently. Really good service.
17. april 2026
Uopfordret anmeldelse
THey gave me the same price as last year
THey gave me the same price as last year with an added bonus.
Great to be able to speak to people in the UK.
5. marts 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.