Great customer service. Quickly obtained non stocked item from manufacturer and forwarded on very quickly with additional items ordered. Well packed and arrived safely. Will purchase again. Thanks
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Se, hvad kunderne siger
Un grand merci à cette entreprise qui m'a permis l'achat de ma monture (créatrice française) indisponible en achat internet en france et qui m'a en plus coûté oins cher qu'en france !!! Grande réacti... Se mere
Virksomheden har svaret
Von den zahlreichen internationalen Optik-Anbietern scheinen viele nicht seriös und vertrauenswürdig zu sein. Deshalb hatte ich zunächst auch Bedenken, so einen teuren Kauf zu tätigen. Hier... Se mere
Virksomheden har svaret
Davvero buono, forse la politica sul reso è da segnalare come abbastanza restrittiva, ma per il resto spedizione lampo e occhiali arrivati con aste ben dritte(di solito dal web arrivano sempre storti)... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’ve updated our domain! hiframe.it is now donkeye.com, but we’re still the same company, with the same team and commitment to quality. The new name reflects our growth and evolution, while our values and customer focus remain unchanged. Abbiamo aggiornato il nostro dominio! Da hiframe.it siamo diventati donkeye.com, mantenendo la stessa azienda, lo stesso team e la stessa qualità di servizio. Il cambio di nome riflette il nostro percorso di crescita, ma i nostri valori e l’impegno verso i clienti restano invariati.
Kontaktoplysninger
contrà muscheria 6, 36100, vicenza, Italien
- +390444546867
- info@donkeye.com
- hiframe.it
4,7
Fremragende
67 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience with these guys
Great experience with these guys! Surprisingly fast shipping, effortless experience.
20. december 2024
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Thank you Aaron!
It's been a pleasure to assist you. Enjoy your Sabine be frame!
Alberto & Hiframe Team
Thank you for perfect performance.
Thank you for perfect performance.
Super quick delivered, great packaging, simple trade procedure. I would buy anytime again at Hiframe.
20. december 2024
Besvarelse fra Donkeye.com
Dear Sabine,
Thank you for your very much appreciated review. We look forward to having you again soon as our trusted customer.
Enjoy your new beautiful glasses and have a great day!
Alberto & Hiframe Team
Besvarelse fra Donkeye.com
Thank you Tommy! Always trying our best for your satisfaction.
Happy New Year
Alberto & Hiframe Team
Gutes Einkaufserlebnis
Ich wurde sehr genau und mit Bildern über den von mir angefragten Rahmen informiert. Die Abwicklung der Bestellung war sehr gut organisiert.
29. oktober 2024
Besvarelse fra Donkeye.com
Dear Matthias,
thank you for your nice feedback. Always happy to assist you again in the future.
Have a great day!
Alberto & Hiframe Team
Au top !
Un grand merci à cette entreprise qui m'a permis l'achat de ma monture (créatrice française) indisponible en achat internet en france et qui m'a en plus coûté oins cher qu'en france !!!
Grande réactivité pour répondre à mes questions, et livraison hyper rapide DHL avec possibilité de livraison en point relais ! BRAVO et encore Merci.
4. november 2024
Besvarelse fra Donkeye.com
Hi Christelle,
We are delighted to have been able to meet your request and to hear that you are happy about the service provided.
Best wishes,
Alberto & Hiframe Team
Empfehlenswert!
Von den zahlreichen internationalen Optik-Anbietern scheinen viele nicht seriös und vertrauenswürdig zu sein. Deshalb hatte ich zunächst auch Bedenken, so einen teuren Kauf zu tätigen.
Hier kann ich allerdings alle, denrn es genauso geht beruhigen. Meiner Erfahrung nach ist hiframe absolut zu empfehlen.
Ich habe über hiframe meine geliebte Götti-Brille 'Adan', die sonst nicht mehr erhältlich war, wieder bekommen. Sogar noch günstiger als direkt vom Hersteller. Die Lieferung hat recht lange gedauert, aber das lag wohl an Material-Lieferproblemen des Herstellers und nicht an Hiframe.
Die Brille ist qualitativ tip-top. Gut fand ich auch, dass ich auf Nachfragen immer sehr schnell eine freundliche, hilfsbereite Rückmeldung bekam.
23. oktober 2024
Besvarelse fra Donkeye.com
Dear Alexandra,
Thank you so much for your positive comments and for your patience. It sounds like the waiting was worth it!
Enjoy your beautiful frame :)
Alberto & Hiframe Team
I have purchased more than a few frames…
I have purchased more than a few frames from Stylottica, Some they ordered because they did not carry the ones I wanted! And they did at a reasonable price and shipping! They care about their service and your experience with them! Thanks, for being there!
25. oktober 2024
Corretto e buono
Veloce, corretto e affidabile. Questo è esattamente il modo in cui mi piace fare affari.
16. oktober 2024
Besvarelse fra Donkeye.com
Dear Klaus,
thank you for your great feedback! It's a pleasure to assist and take care of our customers.
Alberto & Hiframe Team
Besvarelse fra Donkeye.com
Grazie Gianluca per avere condiviso la soddisfazione per il tuo acquisto! Sapere che riusciamo ad accontentare i nostri clienti con un servizio eccellente anche da remoto ci dà la spinta per continuare a fare sempre meglio.
Alberto & Hiframe Team
Besvarelse fra Donkeye.com
Dear Lars,
great to hear you are happy with your purchasing experience!
Have a lovely day.
Alberto & Hiframe Team
Besvarelse fra Donkeye.com
Dear Rene,
thank you for ordering with us and make the most of your TAVAT frame!!
Alberto & Hiframe Team
A go-to souce for Italian eyewear.
Prices were great, but more importantly the customer service was fantastic. Alberto answered all my questions promptly and was able to source a TAVAT frame I've been trying to find for a while.
Thank you!
5. august 2024
Besvarelse fra Donkeye.com
Thank you Andrew. I am very pleased you are happy with your purchase. Enjoy your TAVAT frame :)
Alberto & Hiframe Team
Davvero buono
Davvero buono, forse la politica sul reso è da segnalare come abbastanza restrittiva, ma per il resto spedizione lampo e occhiali arrivati con aste ben dritte(di solito dal web arrivano sempre storti)
6. august 2024
Besvarelse fra Donkeye.com
Ciao Pietro,
mi fa piacere che gli occhiali siano arrivati in pochissimo tempo e in ottime condizioni. Poniamo sempre molta cura nel packaging proprio per assicurarci che arrivino perfetti al cliente. La procedura di reso si attiene ai termini di legge dei 14 giorni, così come l'applicazione della restocking fee del 5% sul prezzo di acquisto (solitamente si aggira tra il 10% e il 25%). Quest'ultima è necessaria a sanificare e rimettere a nuovo il prodotto in quanto nessuno vorrebbe una montatura che ha indossato un'altra persona, anche se per poco :).
Ti auguro una buona giornata.
Alberto & Hiframe Team
Besvarelse fra Donkeye.com
Hi Carol,
Thank you for ordering with us again. It's a pleasure to meet your expectations.
Alberto & Hiframe Team
Merci beaucoup je recommande votre site…
Merci beaucoup je recommande votre site web, très bon service, sérieux, livraison avec DHL sans faute,je suis très satisfait de mon achat et de lunettes.
Manu
30. juli 2024
Besvarelse fra Donkeye.com
Dear Manuel,
Thank you. I am very pleased that your first experience in ordering with us was a good one!
Look forward to hearing from you again soon.
Alberto & Hiframe Team
Besvarelse fra Donkeye.com
Dear Martin,
Thank you once again for your order. It is such a pleasure to meet your expectations! We are glad you are enjoying your Sabine Be frames!!
Happy holidays.
Alberto & Hiframe Team
Very Pleased Customer in The United States
I am based in the United States and placed an order for a pair of Sabine Be eyeglass frames back on June 14, 2024.
Alberto was the person I worked with for my order.
The online purchase process was very easy and the support provided to me by Alberto was exceptional, both in timeliness of response and clarity of his communications.
The shipment of my frames occurred very quickly and exceeded my expectations.
As a result of this transaction I have bookmarked HiFrame by Ottica Soprana E Marcato SNC as a favorite for future purchases of eyeglass frames.
14. juni 2024
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Hi Bill,
It's a pleasure to provide a good service to our customers and to make them happy with their purchase. Trying and meeting your requests as quickly and smoothly as possible is our goal. Look forward to hearing from you again soon :)
Have a great day!
Alberto & Hiframe Team
Frame selection and Service - A+++
Great frame selection; excellent discounts; fast shipping; exceptional packaging. Timely communication. The best place to buy eyeglasses frames on the Internet! I have purchased 4 frames from them so far.
17. juli 2024
Besvarelse fra Donkeye.com
Dear Richard,
Thank you so much for your kind words. It's been great to see your orders coming through and to know that you are so pleased about the service rendered!
Have a lovely weekend!
Alberto & Hiframe Team
Great experience overall
1. juli 2024
Besvarelse fra Donkeye.com
Thank you Eduardo! We are glad that you had a pleasant experience!
Best wishes,
Alberto & Hiframe Team
Online shopping experience
Online shopping experience: Personal, dedicated treatment, with high attention to detail, quick response in order changes and shipping. My experience buying three glasses and returning one of them from Stockholm has been very pleasant, close, efficient and professional. The dialogue with Alberto, the person who assisted me, was fluid, constant, decisive and kind. It is a pleasure to buy online feeling closeness and attention.
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Hi Manuel,
thank you for your amazing feedback. It's such a pleasure to know that our customers feel supported, advised and looked after.
Take care,
Alberto & Hiframe Team
Dette er Trustpilot
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