Great customer service. Quickly obtained non stocked item from manufacturer and forwarded on very quickly with additional items ordered. Well packed and arrived safely. Will purchase again. Thanks
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Un grand merci à cette entreprise qui m'a permis l'achat de ma monture (créatrice française) indisponible en achat internet en france et qui m'a en plus coûté oins cher qu'en france !!! Grande réacti... Se mere
Virksomheden har svaret
Von den zahlreichen internationalen Optik-Anbietern scheinen viele nicht seriös und vertrauenswürdig zu sein. Deshalb hatte ich zunächst auch Bedenken, so einen teuren Kauf zu tätigen. Hier... Se mere
Virksomheden har svaret
Davvero buono, forse la politica sul reso è da segnalare come abbastanza restrittiva, ma per il resto spedizione lampo e occhiali arrivati con aste ben dritte(di solito dal web arrivano sempre storti)... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’ve updated our domain! hiframe.it is now donkeye.com, but we’re still the same company, with the same team and commitment to quality. The new name reflects our growth and evolution, while our values and customer focus remain unchanged. Abbiamo aggiornato il nostro dominio! Da hiframe.it siamo diventati donkeye.com, mantenendo la stessa azienda, lo stesso team e la stessa qualità di servizio. Il cambio di nome riflette il nostro percorso di crescita, ma i nostri valori e l’impegno verso i clienti restano invariati.
Kontaktoplysninger
contrà muscheria 6, 36100, vicenza, Italien
- +390444546867
- info@donkeye.com
- hiframe.it
4,7
Fremragende
67 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Donkeye.com
È un piacere per noi aver soddisfatto le Sue richieste. Grazie per il tempo dedicato a questa recensione, a presto! Alberto & Donkeye Team
Great customer service
Great customer service. Quickly obtained non stocked item from manufacturer and forwarded on very quickly with additional items ordered. Well packed and arrived safely. Will purchase again. Thanks
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Dear Adrien,
glad to hear you are pleased with our service :)
It's a pleasure to meet our customers' expectations.
Enjoy your new glasses!
Alberto & Donkeye Team
wszytsko jest ok
wszytsko jest ok, dobry regularny kontakt, szybka reakcja zawsze, towat w 100% zgodny z opisem, cena atrakcyjna, polecam
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Dear Marcin,
thank you so much for your nice feedback. Happy you are 100% satisfied!.
Have a great summer.
Alberto & Donkeye Team
Besvarelse fra Donkeye.com
Siamo felici di avere soddisfatto le Sue aspettive. A presto!
Alberto & Donkeye Team
I had a truly excellent experience…
I had a truly excellent experience purchasing from Donkeye. From the very beginning, their communication was fast, clear, and professional. They responded to all of my questions quickly and patiently, which made me feel confident and completely safe about placing my order.
They confirmed that the product was in stock and shipped it immediately after a quality check. The delivery with DHL Express was extremely fast, and the package arrived sooner than expected. Everything was carefully packed and exactly as described – 100% original and in perfect condition.
It is not always easy to find a trustworthy seller when purchasing high-value tech products, but Donkeye proved to be reliable, efficient, and professional. I truly felt secure throughout the entire process.
I highly recommend this store to anyone looking for a safe and smooth shopping experience.
Thank you again for the excellent service!
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Dear Erika,
Thank you very much for your lovely review. We try and give our online customers the same care and attention we give to our clients when they come into our shop. We are happy to know that your are satisfied with your purchase and we look forward to having you soon again!
Alberto & Donkeye Team
Fantastisch
Ik was op zoek naar een bepaald montuur van vinylize en vond hem nog bij dit bedrijf. Ik woon in Nederland en heb de gok genomen en het montuur besteld. Ik had het binnen enkele dagen in huis, keurig verpakt. Ik zou hier zeker weer een montuur bestellen. Nogmaals hartelijk dank. Vriendelijke groeten, Janet
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Dear Janet,
thank you for your kind feedback. It is great to know that you are so thrilled with your purchase :). We look forward to hearing from you again soon.
Happy New Year!
Alberto & Donkeye Team
Todo perfecto y rápido.
Todo perfecto y rápido.
Tienda confiable.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Thank you Alejandro for your nice feedback. We are glad to hear that your fist experience with us was positive. We hope there will be many more to come :)
Have a great day!
Alberto & Donkeye Team
Perfect
Perfect. Gentle contact. Super fast in ordering from Götti and 1-day transeuropean Delivery! Was faster than intragerman service. Will Order there from now on!
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Dear Benjamin,
we are pleased to hear that you are satisfied with the experience. Hope you enjoy your new frame and look forward to seeing you again on our website!
Alberto & Hiframe Team
This time I had to wait the oder…
This time I had to wait the oder because the frame was made in the factory. But I was informed and I ecept the waitig time. But I was already paid the frame and I didn't know then the waiting time.
The srews of the frame have to set harder on place time to time, but it's easy.
The look of the frame is great.
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Hi Pirjo
Thank you for your kind feedback. I am sorry you had to wait a bit, but I hope it was worth it :).
Following the January update 7.2, the availability of the frame can be checked on the product page, just below the price.
Enjoy your new glasses!
Alberto & Hiframe Team
I was a little nervous at first..
I was a little nervous ordering from overseas, as I could easily be scammed and have no recourse, but Hiframe maintained good communication and my frames showed up with zero issue AND a way better price than I could find in the states for the same frame... will definitely order again!!
8. maj 2025
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Hi Joey,
Thank you for your trust. I am glad that we have met your expectations and I look forward to hearing from you again.
Enjoy your glasses and have a great day!
Alberto & Hiframe Team
Schrecklichste Onlinebestellung seit Dekaden....
Ich habe die Kojima-Brille bei Hiframe bestellt – und ich kann jeden nur eindringlich davor warnen, bei diesem Shop zu kaufen.
Ich habe die Brille zurückgeschickt, aber sie wurde auf dem Rückweg beschädigt, daher habe ich einen Versicherungsfall bei der Post eingeleitet. Doch der Empfänger des Pakets (Hiframe/Alberto) verweigert die Herausgabe der nötigen Fotos, solange ich den Klarna-Fall nicht vorher schließe – obwohl Klarna ausdrücklich davor warnt, da ein geschlossener Fall nicht mehr geöffnet werden kann.
Alberto setzt mich konstant unter Druck, den „Dispute“ zu schließen. Entweder versteht er das Rücksendeverfahren nicht, oder er versucht schlicht, mich ins Leere laufen zu lassen.
Ja, richtig gelesen: Ich soll meinen kompletten Käuferschutz aufgeben, bevor der Verkäufer überhaupt etwas unternimmt, um das Problem zu lösen. Und er hat mir schriftlich bestätigt, dass er die Beweise erst nach Schließung des Falls liefern will. Das ist manipulativ, unprofessionell und absolut inakzeptabel.
Aber es wird noch absurder.
Dem Paket lag ein Mikrofaserputztuch bei (scheinbar eine Art Limited Edition), das nirgends als Bestandteil des Produkts aufgeführt war. Da ich es bei der Rücksendung – logischerweise – nicht beigelegt hatte, will man mir 15 € dafür abziehen. Eine absolute Frechheit. Ein angebliches „Geschenk“ wird im Nachhinein wie ein kostenpflichtiges Produkt behandelt – ohne irgendeinen Hinweis darauf, dass es zurückgegeben werden muss.
Der Versand war extrem teuer, und beim Checkout gab es keine günstigere Versandoption.
Dazu kommt: Der Käufer muss sämtliche Rücksendekosten selbst tragen, bekommt keine Hilfe, kein Entgegenkommen, und wird zusätzlich mit 5 % „Reinigungsgebühr“ für jede zurückgesendete Brille belastet.
Der Kundensupport ist eine Katastrophe: ausweichend, abweisend und absolut unkooperativ. Die Kommunikation ist mühsam, Verantwortung wird stets abgeschoben. Es wirkt, als wäre das Ziel, den Käufer so sehr zu frustrieren, dass er einfach aufgibt.
So handelt kein seriöses Unternehmen.
Hände weg von Hiframe.
Ich habe inzwischen juristischen Rat eingeholt und werde den Fall bei Klarna, Stripe und im Notfall auch bei der Verbraucherzentrale eskalieren.
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Markus,
your bank closed the dispute you opened in our favour since we provided all the necessary evidence. (including the photos that we also sent to you)
We have always been open, available and responsive with all of our customers as well as with you.
Alberto & Hiframe Team
esperienza e-commerce ottimale
esperienza e-commerce ottimale: ho trovato la montatura che cercavo da tempo, il venditore si è rivelato serio e attento, spedizione velocissima, imballaggio curato.
30. april 2025
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Buongiorno Grazia,
è nostra grande soddisfazione fare contento un cliente e ricevere un riscontro così positivo. Grazie e a presto!
Alberto & Hiframe Team
Besvarelse fra Donkeye.com
Thank you Silke!
I am glad you enjoyed the experience :)
Have a wonderful day.
Alberto & Hiframe Team
Articolo che non trovavo da tempo
Articolo che non trovavo da tempo, l’ho trovato da loro, servizio clienti super disponibile tramite e-mail e spedizione velocissima in 1 giorno e mezzo!
13. marts 2025
Besvarelse fra Donkeye.com
Buongiorno Federica,
siamo contenti di avere soddisfatto le Sue esigenze e restiamo a disposizione. A presto e buona giornata!
Alberto & Hiframe Team
Excellent service
For a second time, absolute best. Fair prices, excellent service, firm and secure packaging, fast shipping.
Thanks again.
25. februar 2025
Besvarelse fra Donkeye.com
Dear Boris,
Thank you for having chosen our service again. It is such a pleasure to meet our clients expectations :)
Have a great day!
Alberto & Hiframe Team
Sérieux
Ma commande de deux montures de lunettes est arrivée conforme, rapidement, parfaitement emballée. Je recommande ce site sérieux
21. februar 2025
Besvarelse fra Donkeye.com
Dear Fabienne,
Thank you for your kind message. I am glad to hear that you are pleased about the service. Hope to see you again soon on our website!
Best regards,
Alberto & Hiframe Team
Great overall experience
I'm glad I found this site. What a great selection of frames at terrific prices. I found a Vinylize Ras frame to replace the frames I recently lost. This is the only place I could find the frames. Also, International shipping was super fast. Thanks for a wonderful experience.
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Dear Ron,
we are so pleased to have been able to meet your request and expectations. Thank you for your lovely message. We aim and continue to do our best for our customers!
Alberto & Hiframe Team
Fast & Efficient
27. januar 2025
Besvarelse fra Donkeye.com
Hi George,
glad it reached you in no time. Enjoy your new frame! :)
Alberto & Hiframe Team
I found exactly what I was looking for…
I found exactly what I was looking for and they were delivered in a week!
2. januar 2025
Besvarelse fra Donkeye.com
Hello Valorie,
very much happy to know you are so pleased with our service!
Enjoy!!
Alberto & Hiframe Team
Acquistato un paio di occhiali EVEN…
Acquistato un paio di occhiali EVEN REALITIES, arrivati in due giorni, in perfetto stato.
Spedito con cura e celerità. Direi proprio perfetto
Grazie
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Donkeye.com
Buongiorno Claudio,
è veramente un piacere ricevere un riscontro così pieno di soddisfazione. Restiamo a disposizione.
Buona giornata!
Alberto & Hiframe Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.